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Job Openings INT-C310961 | PEOPLE AND CULTURE DATA MANAGEMENT INTERN About the job INT-C310961 | PEOPLE AND CULTURE DATA MANAGEMENT INTERN Career Objectives We are looking to employ an enthusiastic and driven HR intern to assist our HR department with administrative and HR-related tasks. To be successful as an HR intern, be detail-oriented and able to demonstrate excellent administrative and organizational skills. Duties and Responsibilities The HR intern’s responsibilities include updating employee records, filing HR documents accordingly. You should also be able to draft employee communications and notifications. Data and Analytics Management Maintains and ensures the accuracy of the data from various systems and database handled. Enforces policies for effective data management Formulates techniques for quality data collection to ensure adequacy, accuracy and legitimacy of data Devises and implement efficient and secure procedures for data handling and analysis with attention to all technical aspects Observes rules and procedures for data sharing Support stakeholders in the daily use of data systems Assists with reports and data extraction when needed Ensures digital databases and archives are protected from security breaches and data losses Troubleshoots data-related problems, maintenance or modifications Special Projects Is tasked to take on additional projects as necessary and as per instructed by the mentor. Minimum Competencies Proficient Oral and Written Communication Skills Strategic and Critical Thinking Flexibility Project Management Interpersonal Skills Work and Experience Qualifications 4th Year of College Graduate Program in Psychology, Industrial Psychology, Organizational Development, Human Resources Management or related fields. Proficient in Microsoft Office Suite and the Excel application (preferred) Willing to work in KMC sites, as deemed necessary KMC Careers If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you! We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles. KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion. Work with Us. Grow with Us. KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move. Our Culture At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals. We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners. Life within KMC: Work Hard Party Harder At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem. We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more! Apply for Position Or refer someone Share Facebook Line LinkedIn X (Formerly Twitter) Whatsapp EmailIntern
posted 2 months ago
Job Openings INT-9529883 | PEOPLE AND CULTURE CONTRACT MANAGEMENT AND ONBOARDING INTERN About the job INT-9529883 | PEOPLE AND CULTURE CONTRACT MANAGEMENT AND ONBOARDING INTERN Overview: We are looking to employ an enthusiastic and driven HR intern to assist our HR department with administrative and HR-related tasks. To be successful as an HR intern, be detail-oriented and able to demonstrate excellent administrative and organizational skills. Duties and Responsibilities: The HR intern’s responsibilities include updating employee records, filing HR documents accordingly. You should also be able to draft employee communications and notifications. Contract Management and Onboarding Management Ensures accuracy with the translation of details from the Talent Acquisition team to the creation of the employment contract. Oversees overall employee onboarding management to ensure seamless transition from candidate to KMC employee. Oversees compliance and completion of pre-employment documentations Manages and implements all planning and operational responsibilities of the onboarding employees Champions security standards when employees are on-boarded. Special Projects Is tasked to take on additional projects as necessary and as per instructed by the mentor. Minimum Competencies Proficient Oral and Written Communication Skills Strategic and Critical Thinking Flexibility Strong Sense of Insightful Business Acumen Project Management Interpersonal Skills Work and Experience Qualifications 4th Year of College Graduate Program in Psychology, Industrial Psychology, Organizational Development, Human Resources Management or related fields. Proficient in Microsoft Office Suite and the Excel application (preferred) Willing to work in KMC sites, as deemed necessary KMC Careers If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you! We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles. KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion. Work with Us. Grow with Us. KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move. Our Culture At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals. We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners. Life within KMC: Work Hard Party Harder At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem. We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more! Apply for Position Or refer someone Share Facebook Line LinkedIn X (Formerly Twitter) Whatsapp EmailIntern
posted 2 months ago
Job Openings XTN-0896447 | TECHNICAL TRAINER (MORNING SHIFT) About the job XTN-0896447 | TECHNICAL TRAINER (MORNING SHIFT) The Purpose Driven Career Objectives of a Technical Trainer The Capability Development Trainer role is oriented The Business Applications Architect role will focus on the capability and talent development of the DDC. This individual will provide tactical leadership to ensure the success of the different platforms through proper learning and development activities. Work Information: Fixed work schedule - APAC Hybrid set up HMO upon hire Competitive benefit package To apply for a Technical Trainer role, you are excellent at: Work with the Head of Capability Development to execute its strategies and priorities Design and deliver training solutions to the DDC Implement the train-the-trainer program and ensure subject matter experts are equipped with the skill to deliver technical trainings to their respective teams Partner with the platforms to understand enablement requirements and plan to address them accordingly May act as site training point of contact Administration of the Learning Management System (LMS) Provide learning expertise to the different platforms Design, develop and implement learning programs as required by the team, project and/or platform Evaluate effectiveness of current programs Use knowledge to improve the content and/or delivery of current programs Document, communicate and enforce training policies and guidelines as needed Collaborate with platforms in identifying and scheduling development activities Maintenance of the training calendar (onboarding, technical and soft skills) Facilitate core trainings and soft skills trainings Customize soft skills trainings as needed by the stakeholder Participate in enterprise activities/events Manage Udemy licenses and implement governance designed Assignment of mandatory training to Inchcape staff Maintenance of the employee lists in the LMS Preparation of the training reports of the annual review process Communicate required updates (training data, schedule, status, completion, etc) to stakeholder Formal Education & Certification: Possess a bachelor’s degree in any program Your Success Profile includes: At least 3 years’ experience in designing and facilitating trainings to local and international audience Proven knowledge of the end-to-end training development process Experience in conducting needs analysis Knowledge in Adult Learning Principles Experienced in Microsoft Office applications (Word, PowerPoint, Excel, Outlook) Can conduct virtual trainings through web conferencing and videoconferencing applications (Teams, WebEx, Zoom) Knowledge in the following is an advantage but not required: ITIL Foundation Agile Online authoring tools (Articulate, Adobe Captivate) KMC Careers If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you! We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles. KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion. Work with Us. Grow with Us. KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move. Our Culture At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals. We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners. Life within KMC: Work Hard Party Harder At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem. We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more! Apply for Position Or refer someone Share Facebook Line LinkedIn X (Formerly Twitter) Whatsapp EmailEntry Level
posted 2 months ago
Job Openings XTN-8D28476 | ENABLEMENT ASSOCIATE About the job XTN-8D28476 | ENABLEMENT ASSOCIATE The Purpose Driven Career Objectives of a Enablement Associate at KMC: We are seeking a highly skilled and experienced Enablement Specialist to join our Revenue and Effectiveness team. Reporting to the Senior Manager, Revenue and Site Operations, this role will be responsible for facilitating and providing our teams with the skills, knowledge, and tools necessary to accelerate productivity and further improve our teams capability to position Payscales differentiated value to our customers. We are highly innovative in our approach and we strive to enable and define new frontiers to help our teams reach their full potential. Therefore, this role requires an individual who is passionate about making others successful, has solid sales training delivery skills and classroom facilitation experience, able to work independently, and who comes with a track record of successfully developing and executing enablement programs enablement plan. To apply for Enablement Associate, you are excellent at: Customize content and deliver enablement programs in partnership with our Instructional Designer Evaluate the effectiveness of curriculums and propose adjustments or new curriculum additions as needed Owns productivity indicators Drives and follows through on the adoption of pre / postevaluations and metrics of enablement programs Provide coaching to ensure skills are mastered In the first 6 months you will deliver: Teams Ready to Deliver our Solutions to and Serve our Customers: Partner with Subject Matter Experts to deliver and facilitate Onboarding and Ongoing Enablement for new team members Teams with Sharp Skills and Knowledge: Work with Leadership to formulate and deliver ongoing skill development for team. Your Success Profile includes: Minimum of 2 + years experience in training and/or enablement, with a demonstrated track record of successfully delivering advanced sales and customer success training. Have a good understanding of sales processes, gained from having worked closely with sales teams, or from having been a sales professional. Demonstrated results in implementing enablement programs including training needs analysis, and the development, implementation and evaluation of sales and customer success training programspreferably in a cloud / software sales environment. Self-starter with ability to work with minimal supervision. Demonstrates different influence styles as appropriate to each situation while maintaining positive relationships. Builds and maintain trusting relationships with peers and constituents Excellent verbal and written communication skills, including demonstrated ability to communicate complex concepts concisely and clearly to both training audiences and senior stakeholders. Excellent training delivery and classroom facilitation skills with experience delivering virtual instructor led sessions. Knowledge of current and emerging adult learning theory, and how to put it into practice when designing learning initiatives. Project management skills with the ability to manage multiple enablement projects simultaneously. Effectively transfers thoughts and expresses ideas using speech and listening skills to influence others and gain support Build, prioritize, and implement new processes to meet key business objectives. Liaise and lead meetings with Enablement stakeholders as to communicate requirements and needs around launch plans, asset requirements and training curriculum. Adjusts to new, different, or changing requirements. Analytical, able to read into numbers and apply problem solving skills to design point enablement solutions. Shows persistence despite obstacles and opposition or setbacks Holds oneself accountable for results. Supports new hire development of Client Development new hires through facilitation and administration of onboarding programs. Participate in launch activities, write demo scripts, configure demo system, develop a certification. Deliver live and virtual training learning programs, as well as facilitate events and programs, including new-hire onboarding, leadership development, and ongoing educational programs Maintain knowledge of Payscales competitors products, company direction, financial stability, etc.; keep current with industry events, product offerings, etc. Provide thought leadership to the organization through contributions to knowledge bases training sessions, knowledge development, weekly updates KMC Careers If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you! We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles. KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion. Work with Us. Grow with Us. KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move. Our Culture At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals. We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners. Life within KMC: Work Hard Party Harder At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem. We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more! Apply for Position Or refer someone Share Facebook Line LinkedIn X (Formerly Twitter) Whatsapp EmailMid Level
posted 2 months ago
Job Openings XTN-3286463 | COMMISSION ANALYST About the job XTN-3286463 | COMMISSION ANALYST This role will be responsible for administering, monitoring, analysis, reconciliation, and reporting of Sales Commissions. The ideal candidate is a detailed-oriented, self-motivated team player, who enjoys working in a challenging and fast-paced environment. Additionally, this role will be responsible for supporting the month-end close process, Sox compliance control execution, as well as identifying and assisting in project-based work to provide process efficiencies for the team. Additional responsibilities include: Perform variable commission and bonus calculations globally in accordance with approved commission plans and internal policies; ensuring commission calculations are done accurately and in a timely manner Maintain compensation system (Xactly) by performing a variety of data inputs and ensuring the accuracy of processes by analyzing data outputs • Perform validation and data quality checks on both system data and compensation calculation results Act as Point of Contact for all commissions related questions and provide thorough and timely answers to the sales and sales management teams Distribute and track completeness of compensation plan sign-off from sales personnel to ensure compliance with company policies Interact with sales team to explain and assist in the understanding of variable commission plans and calculations Effective communicator who can take complex logic and scenarios and describe them simply and clearly to various internal parties Support the Accounting team in timely and accurate preparation of monthly accruals and reconciliations for commissions accounting Maintain and enhance the internal controls over processes and systems as needed Understand SOX requirements and assist in the creation/maintenance of documentation Coordination with payroll team to ensure commission/bonus payments are paid out timely and accurately Support recurring and ad hoc project requests, as needed Requirements BS/BA in Accounting, Finance, Economics or other quantitative fields preferred 3-5 years of forward-thinking finance/accounting/commissions experience with validated understanding of sales and commissions process. Minimum of 2 years in a commission administration role, with Xactly compensation tool preferred Other Skills: Proficient with Microsoft Tools (Excel, Word, Powerpoint, etc) Strong interpersonal and communication (both verbal and written) skills Ability to execute, follow-up, and ensure attention to detail A team player with positive and “can do” attitude, adept to building relationships across the organization Ability to work independently and multi-task in a dynamic setting while maintaining accuracy and delivering against deadlines Experience using ADP, Workday or other comparable payroll software is a plus Understanding of SaaS business model Maintain Compensation system by performing a variety of data inputs and ensuring the accuracy of processes by analyzing data outputs Apply for Position Or refer someone Share Facebook Line LinkedIn X (Formerly Twitter) Whatsapp EmailMid Level
posted 2 months ago
Job Openings XTN-63CC176 | CUSTOMER SERVICE REPRESENTATIVE About the job XTN-63CC176 | CUSTOMER SERVICE REPRESENTATIVE The Purpose Driven Career Objectives of a Call Center Operations at KMC: To apply for Call Center Operations, you are excellent at: Your Success Profile includes: Apply for Position Or refer someone Share Facebook Line LinkedIn X (Formerly Twitter) Whatsapp Email
posted 2 months ago
Job Openings XTN-1400225 | CORPORATE INFRASTRUCTURE ENGINEER About the job XTN-1400225 | CORPORATE INFRASTRUCTURE ENGINEER ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI. At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world. The Opportunity: ECI has an exciting opportunity for an experienced, Corporate Infrastructure Engineer to join our team. In this role, you will be responsible for delivering first class service, advice, and technical support to Eze Castle employees, through the highest standards of customer service, efficiency, knowledge, and integrity. This includes proactive management of corporate technology, resolving high priority escalations and contributing standards and procedures to the global technical community. The Senior Corporate Infrastructure Engineer serves as an escalation point for junior and mid-level Corporate Infrastructure Engineers and augment deliverables for the Infrastructure Manager. This is a hybrid role with a strong preference for candidates to be based in the Philippines or Portugal. Working hours – normal business hours in the local geo. What you will do: Basic understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls Ability to design, coordinate and deploy home networking solutions Deployment and troubleshooting of operating systems and applications Microsoft Windows 7/8/10, Microsoft Office 2010-2019, Microsoft Server 2008R2-2019 Android/iOS configuration, troubleshooting and integration with MDM solutions Advanced experience with public cloud technologies with an emphasis on Office 365 Experience with cyber-security concepts (Multi-Factor Authentication, Anti-virus/Anti-malware, Software Firewall, Web Filtering) Advanced experience with Office 365 workloads (Exchange, SharePoint, Teams, etc.…) Advanced experience with hardware troubleshooting (desktop/laptop, printer, mobile device, network peripheral) Ability to perform patching and maintenance of systems Who you are: Basic understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls Ability to design, coordinate and deploy home networking solutions Deployment and troubleshooting of operating systems and applications Microsoft Windows 11, Microsoft Office 2010-2019, Microsoft Server 2008R2-2019 Android/iOS configuration, troubleshooting and integration with MDM solutions Advanced experience with public cloud technologies with an emphasis on Office 365 Experience with cyber-security concepts (Multi-Factor Authentication, Anti-virus/Anti-malware, Software Firewall, Web Filtering) Advanced experience with Office 365 workloads (Exchange, SharePoint, Teams, etc.…) Advanced experience with hardware troubleshooting (desktop/laptop, printer, mobile device, network peripheral) Experience with PowerShell or Python automation Ability to perform patching and maintenance of systems Experience with backup configuration and data recovery Ability to maintain and operate network management and troubleshooting applications (patch management, SNMP utilities, monitoring solutions) Advanced knowledge of e-mail and spam troubleshooting Administering Active Directory Users/Exchange mailboxes Experience with cross-platform data and mail migrations. Experience with third-party vendor management and collaboration on proprietary systems deployments Experience with virtualization software such as VMWare vSphere or Hyper-V Understanding of IaaS, VDI and SaaS Understanding of network troubleshooting (switching and routing, security ACL) Advanced understanding of DNS concepts (name servers, public zones, record syntax, registrar management) College diploma or University degree in the field of Computer Science or equivalent field and/or related experience Exceptional written and oral communication skills Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills Motivated to pursue technical certifications and further education Highly self-motivated and directed, in a fast-paced team environment Sharp attention to detail with proven analytical and problem-solving abilities. Able to design, lead and execute project plans approved by the Infrastructure Manager Capable of assembling and coordinating a small team to execute short-term goals and operations Can interpret customer needs and translate to technical deliverables ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. Love Your Job, Share Your Technology Passion, Create Your Future Here! KMC Careers If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you! We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles. KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion. Work with Us. Grow with Us. KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move. Our Culture At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals. We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners. Life within KMC: Work Hard Party Harder At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem. We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more! Apply for Position Or refer someone Share Facebook Line LinkedIn X (Formerly Twitter) Whatsapp Email
posted 2 months ago
Job Openings XTN-461C181 | ACCOUNTS PAYABLE SPECIALIST About the job XTN-461C181 | ACCOUNTS PAYABLE SPECIALIST Make your next big career move by applying as KMC Solutions’ next ACCOUNTS PAYABLE SPECIALIST!Finance and Accounting Services is a growing department at One Source Virtual. This candidate must have strong attention to detail, good clerical and organizational skills, be quality-oriented, and enjoy working in a team-oriented environment. The ideal candidate has knowledge of Accounts Payable and experience in a Shared Services environment. This candidate must strive to provide "World Class" customer service and enjoy high-volume repetitive work.On top of your salary, here are the exciting benefits you can look forward to: Permanent Work-from-home Comprehensive health benefits Diverse learning & growth opportunities Accessible Cloud HR platform (Sprout) Above standard leaves Pioneer Team in Manila Can work your own phase Will be part of a great and fun team with members globally The main responsibilities of a ACCOUNTS PAYABLE SPECIALIST include: Process invoices using OCR and validate all the information extracted from the invoice for accuracy. Full training will be provided. The minimum number of invoices processed is approx. 140 for a day. Answer and return customer service inquiries in a timely manner and meet all SLA requirements The candidate will be a confident communicator, have good attention to detail, and be able to work in a pressurized environment driven by deadlines and SLAs. Ability to take responsibility for the quality of own work. Always a team player. This role does not have supervisory responsibilities Required to work the first week of the month To apply for the role, you must have the following: Two + years of Accounts Payable experience Experience within an Administration or Finance department + familiar with invoice and payment processing Detail oriented Able to work independently in a team environment Able to follow written and verbal instruction Strong verbal and written communication skills with an emphasis on outstanding customer service Proficient in Microsoft Word and Excel Customer Service driven Superior organization skills to ensure deadlines are met Ability to analyze and interpret information It will also be favorable if you have the following: Kofax OCR Experience Shared Services Experience Ability to read international languages (EMEA region) Complies with necessary protocol and procedure Communicates freely and interacts with the wider team Offers ideas and suggestions at team meetings Complies with mandatory training requests Takes interest in driving own development KMC Careers If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you! We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles. KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion. Work with Us. Grow with Us. KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move. Our Culture At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals. We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners. Life within KMC: Work Hard Party Harder At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem. We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more! Apply for Position Or refer someone Share Facebook Line LinkedIn X (Formerly Twitter) Whatsapp EmailMid Level
posted 2 months ago
Job Openings XTN-62B1926 | ZOOM: TECHNICAL SUPPORT ENGINEER (TIER 1) About the job XTN-62B1926 | ZOOM: TECHNICAL SUPPORT ENGINEER (TIER 1) The Purpose Driven Career Objectives of a Technical Support Engineer (tier 1) We are looking for a full-time Technical Support Engineer in our Manila office. The ideal Technical Support Engineer is passionate about our Cloud Meeting vision, has a great attitude, and the ability to be reactive and proactive on a day to day basis. The Technical Support Engineer is expected to be highly proficient in all areas related to our client's products. To apply for a Technical Support Engineer role, you are excellent at: Provide support to troubleshoot and resolve technical issues reported by external customers and other team members through phone, chat, and ticket channels Identify bugs, test, reproduce, report, and work with the escalation engineers to assist with a fix and test/verify fix versions Provide ideas and assist with creation of documentation and training material for external and internal Support Center content Maintain clear, concise, and positive communication for all cases in a timely and efficient manner including follow-ups with customers, team members, and engineers Stay familiar with all of client's products, offerings, and integrations as well as those of software and hardware competitors and partners in the industry Your Success Profile includes: Minimum 4+ years of strong Tier 1 level Technical Support and Customer Service experience. Ability to handle high volume of tickets, phone calls, and chats. Bachelor’s degree in Computer Engineering, Management Information Systems or equivalent degree/experience. Excellent communication (both oral, written, and interpersonal) and customer service skills are a must. Ability to work in a fast-paced, team-oriented environment while maintaining a positive attitude towards customers and team-members. KMC Careers If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you! We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles. KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion. Work with Us. Grow with Us. KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move. Our Culture At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals. We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners. Life within KMC: Work Hard Party Harder At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem. We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more! Apply for Position Or refer someone Share Facebook Line LinkedIn X (Formerly Twitter) Whatsapp EmailMid Level
posted 2 months ago
Job Openings INT-A545601 | LEADS PROCESSING ASSOCIATE About the job INT-A545601 | LEADS PROCESSING ASSOCIATE The Purpose Driven Career Objectives of a LEADS PROCESSING ASSOCIATE at KMC: As a Leads Processing Associate, you are expected to provide administrative and operational support to various sourcing & recruitment processes that include pre-screening of resumes, initial interview coordination, job postings to all job boards & maintenance of sourcing mailboxes. On top of your salary, here are the exciting benefits you can look forward to: Work From Home Set-up until further notice HMO Day Diverse learning & growth opportunities Accessible Cloud HR platform (Sprout) Above standard leaves Work with an Inquirer Growth Champion 2021 company & a Great Place to Work-Certified workplace. To apply for the role, you are excellent at: Working closely with the Leads Generation Team to create a solid talent pipeline for all KMC requisitions by posting Job portals and proactively sourcing candidates utilizing a broad range of channels and techniques (e.g. search engines, job board databases, social networking sites) utilizing methods appropriate to the target channel. Attending Client Calibration to have an in-depth understanding of a requisition. Performing in-house search using the Applicant Tracking System for potential candidates. Handling basic screening via paper/resume screening and/or phone interview. Determining the availability and confirming virtual interviews with candidates and recruiters. Utilizing an applicant tracking system for sourcing candidates and coordinating the interview schedule. Contacting and scheduling applicants for assessment and processing and ensuring a robust and adequate daily applicant flow. Providing support in managing our KMC Talent Referral Program – answering email inquiries from Employees, sending SMS blasts for Promos, and sending agreement forms to employees with successful referrals. Assisting in Job Fairs/Virtual Job Fairs, Job Caravan, and Open House activities coordination/organization. Other administrative and or Sourcing & Recruitment tasks to help the Talent Acquisition Team. Your success profile includes: A Bachelor’s degree in Psychology, Human Resources, or equivalent. At least 6 months to 1-year experience in Talent Acquisition and/or Recruitment/Sourcing is preferred. Working knowledge in MS Office and other report generation tools. Good people skills, approachable, and able to adjust to different levels of the organization. Excellent communication (verbal & written) and interpersonal skills with the ability to quickly establish credibility with both internal and external stakeholders. Excellent relationship management and business partnering skills with both internal and external stakeholders. It will also be favorable if you have the following: Excellent time management skills with a strong sense of urgency High-energy, team orientated Precise, accurate, and attention to detail is a must High learning aptitude with the ability to work unsupervised A positive attitude and the ability to build relationships with Prospect Leads Must be a creative thinker and has a passion for Marketing and Branding. KMC Careers If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you! We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles. KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion. Work with Us. Grow with Us. KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move. Our Culture At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals. We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners. Life within KMC: Work Hard Party Harder At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem. We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more! Apply for Position Or refer someone Share Facebook Line LinkedIn X (Formerly Twitter) Whatsapp EmailRemoteEntry Level
posted 2 months ago
Job Openings XTN-1FC6859 | SOFTWARE DEVELOPER About the job XTN-1FC6859 | SOFTWARE DEVELOPER Make your next big career move by applying as KMC Solutions’ next BACKEND DEVELOPER! Below are the details on the required technical competencies needed in the backend engineering candidate based on the Cargosprint tech stack. On top of your salary, here are the exciting benefits you can look forward to: Work from home set-up Comprehensive health benefits Diverse learning & growth opportunities Accessible Cloud HR platform (Sprout) Above standard leaves To apply for the role, you must have the following: Familiarity with Spring Cloud based Java microservice architecture Hands on experience with Microservices built on top of Spring boot, Spring security framework Knowledgeable on any virtual cloud platform preferably GCP Hands-on experience with relational databases like Mysql, Postgres is needed Experience working in environments using Kanban or Agile (SCRUM). Hands on experience with Github or Bitbucket Good communications and interpersonal Skills. It will also be favorable if you have the following: Hands-on experience with CICD tools like BitPipeline, Jenkins, GoCD etc Experience building Single page applications using Angular or ReactJS Experience with Docker and containerization of the application on Kubernetes or ECS Experience with writing batch jobs using Spring batch and scheduling using Cron Understanding of platforms like Salesforce Experience on messaging platforms like RabbitMQ, Kafka or AWS Kinesis Recommended Interview Screening process Live Coding exercise. Should be small enough to complete in 20 mins. Idea is to understand the thought process and problem solving skills of the candidate. Core Java/JEE related questions along with the focus on the API designs - specifically REST interfaces. KMC Careers If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you! We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles. KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion. Work with Us. Grow with Us. KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move. Our Culture At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals. We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners. Life within KMC: Work Hard Party Harder At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem. We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more! Apply for Position Or refer someone Share Facebook Line LinkedIn X (Formerly Twitter) Whatsapp EmailRemoteMid Level
posted 2 months ago
Job Openings XTN-3289458 | FIREWALL IMPLEMENTATION ENGINEER (SDI) FORTIGATE OR FORTIMANAGER - REMOTE About the job XTN-3289458 | FIREWALL IMPLEMENTATION ENGINEER (SDI) FORTIGATE OR FORTIMANAGER - REMOTE The Purpose Driven Career Objectives of a Network /System / Database Administration at KMC: About Nuspire: Nuspire is a leading managed security services provider (MSSP) founded over 20 years ago to revolutionize the cybersecurity experience by taking an optimistic and people-first approach. Our deep bench of cybersecurity experts use world-class threat intelligence and 24x7 security operations centers (SOCs) to detect, respond and remediate advanced cyber threats. The Impact You Will Make: Firewall Implementation Engineers are responsible for the design, configuration, and remote installation of customer network and security solutions and services.To apply for Network /System / Database Administration, you are excellent at: Performing the adoption of network firewalls into a central manager platform. Performing diagnostic tests and troubleshooting on network related issues. Communicating with customers’ over the phone or via email to provide solutions to network related issues. Performing audits on firewall configurations and settings. Providing recommendations to improve the process for adoption of firewalls into central management. Developing and implement technical procedures effectively and quickly, addressing customers’ problems to minimize downtime. Upgrading network equipment to compatible stable firmware releases. Your Success Profile includes: Experience working with Fortigate and Fortimanager Platform. Ability to meet deadlines, manage stress effectively in high-pressure situations, and self-motivated. Solid understanding of network installation and design. Knowledge of IT principles and an ability to communicate technical concepts effectively. Strong sense of discretion and confidentiality required. Solid understanding of OSI model layers 1-3. Ability to perform firewall configuration changes. Bonus Points If You Have: Experience working in a Linux environment Associates or Bachelor’s Degree in Information Technology or related field. 3+ years’ experience in computer networks and systems maintenance. Cisco certified network associate (CCNA) certification. Apply for Position Or refer someone Share Facebook Line LinkedIn X (Formerly Twitter) Whatsapp EmailRemoteMid Level
posted 2 months ago
Job Openings XTN-3B96992 | CLOUD OPERATIONS MANAGER About the job XTN-3B96992 | CLOUD OPERATIONS MANAGER Make your next big career move by applying as KMC Solutions’ next CLOUD OPERATIONS MANAGER! The Manila branch office of Coral Active is looking for a Cloud Operations Manager who willoversee the company’s Cloud hosted solutions for enterprise contact centers.Coral Active delivers Enterprise Contact Center software solutions that boost agentperformance, business agility, and customer satisfaction. Coral provides a simple,single-pane-of-glass omnichannel desktop that lets agents focus on the customer. Coral isdeployed globally in some of the world’s largest contact centers for telecommunications,finance, and healthcare. Company website - https://coralactive.com/At Coral Active, we welcome everyone regardless of their background, race, national origin,gender, gender identity, sexual orientation, protected veteran status, disability, age, etc. Wedepend on the unique approaches of our team members to help us solve complex problems.We are committed to increasing diversity across our team and ensuring that Coral Active isa place where people from all backgrounds can make an impact. You’ll be earning Php80,000 – Php130,000 (depending on experience). On top of your salary, here are the exciting benefits you can look forward to: Benefits:● HMO for staff and eligible dependents upon hiring (500K for principal, 500k fordependent) Eligible dependents up to 5, children up to 25 yrs old coverage● Initial 15 days Leave (prorated, sick and vacation) and additional 10 leaves after oneyear (25 total after one year)● To observe Australian (Melbourne) holidays or US Holidays depending on assignedclient● Paid Philippine holidays less the Australian/US holidays (swap)● Government mandated benefits (SSS, Pagibig, Philhealth, 13-month pay)● Annual training upon regularization (upon management's approval)● Work-from-home setup (remote work)● 2 connections are required, 1 as a backup (BCP or Business Continuity Plan)● Use of nearby KMC office as needed (Business Continuity Plan)● Occasional meetings in the office are required Working hours:● Philippine hours - Monday to Friday: 7 am – 4 pm (with Flexi-day set up)● Flexible time schedule - core hours are 7 AM - 4 PM daily Philippine time. You cancome in as early as 5 AM and the latest end of the shift is at 7 PM● There would be schedules that you will be on an on-call arrangement. Could be a mid-shift or graveyard shift, but not on a regular basisPerks● Occasional Team Lunch every fortnight (usually Friday)● Team Building activities every quarter● KMC provides other perks such as Cinema tickets, Movie and Karaoke nights, afterwork parties, Annual Sports Fest Reporting to:● Philippine (MTO) Manager and Director in Sydney The main responsibilities of a CLOUD OPERATIONS MANAGER include: ● Oversee Coral’s cloud-hosted solutions for enterprise contact centers;● Liaise directly with the CEO, executives and business counterparts in Australia,Europe and North America to consistently manage the company’s entire CloudHosted solution. If you like to be challenged and have a passion to drive the creation, planning, execution andclosure of deliverables that involve cloud operations then we would love to hear from you. ● Manage Coral’s 24×7 Operations Center (NOC) for its contact center solutionshosted in AWS● Maintain availability, stability and security of systems● Supervise the daily operations, customer requests, and issue tickets● Hands-on involvement with the NOC to quickly resolve customer’s operational andsecurity issues● Direct and build the NOC team to excel in proactive monitoring, troubleshootingand communication● Communicate and coordinate maintenance schedules● Manage cloud supplier issues● Drive compliance by creating, maintaining, and enforcing all processes andprocedures for the NOC group and inputs from the organization● Foster teamwork across the company including with Project Management,Customer Delivery, Software Engineering, and Finance● Provide regular reporting on Cloud Hosting performance including technicalperformance and support SLAs To apply for the role, you must have the following: ● A Technical B.S. degree with relevant industry certifications and experience.● At least 5+ years of senior-level leadership role in a cloud service providerenvironment● Strong time management and prioritization skills● Strong communication skills with the ability to perform under pressure● Independent with the ability to multitask and work to deadlines● Meticulous and detail oriented● Able to work beyond expected office hours if necessary● Results-driven and customer-oriented It will also be favorable if you have the following: ● Experience in ISO 27001 and ITIL process awareness● Experience in DevOps / SecDevOps operations environment● AWS Certifications such as AWS Certified SysOps Administrator or AWS CertifiedSecurity Specialist● Experience in operating or delivering contact center solutions or a comparisonsecure, mission-critical systems● Aptitude and desire to learn advanced contact center and web technologies KMC Careers If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you! We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles. KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion. Work with Us. Grow with Us. KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move. Our Culture At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals. We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners. Life within KMC: Work Hard Party Harder At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem. We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more! Apply for Position Or refer someone Share Facebook Line LinkedIn X (Formerly Twitter) Whatsapp EmailRemoteSenior
posted 2 months ago
Job Openings XTN-C04D574 | ZOOM: TECHNICAL SUPPORT ENGINEER (TIER 2) About the job XTN-C04D574 | ZOOM: TECHNICAL SUPPORT ENGINEER (TIER 2) The Purpose Driven Career Objectives of a Technical Support Engineer (tier 2) We are looking for a full-time Technical Support Engineer (tier 2) in our Manila office. The ideal Technical Support Engineer is passionate about our Cloud Meeting vision, has a great attitude, and the ability to be reactive and proactive on a day to day basis. The Technical Support Engineer is expected to be highly proficient in all areas related to our client's products. To apply for the Technical Support Engineer role, you are excellent at: Provide support to troubleshoot and resolve technical issues reported by external customers and other team members through phone, chat, and ticket channels Identify bugs, test, reproduce, report, and work with the escalation engineers to assist with a fix and test/verify fix versions Provide ideas and assist with creation of documentation and training material for external and internal Support Center content Maintain clear, concise, and positive communication for all cases in a timely and efficient manner including follow-ups with customers, team members, and engineers Stay familiar with all of client's products, offerings, and integrations as well as those of software and hardware competitors and partners in the industry Your Success Profile includes: Minimum 5+ years of strong Tier 2 level Technical Support and Customer Service experience. Ability to handle high volume of tickets, phone calls, and chats. Bachelor’s degree in Computer Engineering, Management Information Systems or equivalent degree/experience. Excellent communication (both oral, written, and interpersonal) and customer service skills are a must. Ability to work in a fast-paced, team-oriented environment while maintaining a positive attitude towards customers and team-members KMC Careers If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you! We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles. KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion. Work with Us. Grow with Us. KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move. Our Culture At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals. We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners. Life within KMC: Work Hard Party Harder At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem. We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more! Apply for Position Or refer someone Share Facebook Line LinkedIn X (Formerly Twitter) Whatsapp EmailMid Level
posted 2 months ago
Job Openings XTN-6BE0149 | CUSTOMER SUPPORT AND OPERATIONS ENGINEER About the job XTN-6BE0149 | CUSTOMER SUPPORT AND OPERATIONS ENGINEER The Purpose Driven Career Objectives of a Customer Support and Operations Engineer In the role of a Customer Support and Operations Engineer you will operate as our first/second level support. You will help build and grow our IoT (Internet of Things) business by providing our international customers with excellent support and by making sure that the technical issues are resolved effectively in line with company SLA’s against KPI’s. Work Information: 5 days a week (fixed morning shift) Permanent work from home set up Benefits Challenging tasks in a dynamic and international environment (30+ nationalities) Paid leave days and HMO for you and up to 3 dependents upon regularization Monthly Gym allowance for a subscription of your choice Regular team events To apply for Customer Support and Operations Engineer, you are excellent at: Make a great first impression, provide our customers with the confidence that they will be well taken care of while the case is being investigated. Provide a technical support via ticket-system, email or telephone. Prioritize requests and find customer-oriented and suitable solutions, often in close collaboration with our Customer Success, Engineering & Product teams. Be responsible for our support and ticketing system, Zendesk, by following up with all requests until all issues are solved. Communicate procedural and technical issues to internal and external customers/stakeholders. Define and track bugs for development and offer innovative ideas to engineering and product teams to improve our user experience and the product quality. Always contribute and maintain our knowledgebase articles. System operations and monitoring responsibilities include Monitor and mitigate alerts of our production system. Support customers when issues are detected or in progress. Provide suggestions and improvements for internal process and ticket handling. Your Success Profile includes: 4-7 years’ experience in SaaS, PaaS, Telecoms, customer support, IoT/M2M Experience in technical customer support, ideally at a mobile network operator or telecoms vendor Knowledge of maintenance and Technical Support activities and processes Strong knowledge of Operating Systems (e.g. Microsoft Windows) Experience in the use of a support ticketing system, e.g. Zendesk, JIRA, any other Fluency in English. An additional language is essential Passion to automate processes; resourceful and unwavering to solve customer and production issues. Ability to work in shifts. A technical education would be appreciated, e.g. network operations or telecommunications engineering Hands-on, team- and solution-oriented personality Knowledge in Amazon Web Service and Cloud Computing is an advantage KMC Careers If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you! We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles. KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion. Work with Us. Grow with Us. KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move. Our Culture At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals. We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners. Life within KMC: Work Hard Party Harder At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem. We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more! Apply for Position Or refer someone Share Facebook Line LinkedIn X (Formerly Twitter) Whatsapp EmailRemoteMid Level
posted 2 months ago
Job Openings XTN-FF28878 | SALESFORCE DEVELOPER About the job XTN-FF28878 | SALESFORCE DEVELOPER Salesforce Developer Who we are looking for: We are looking for a Salesforce Developer to join our Global Salesforce Platform team, providing development and configuration for a multi-year pipeline of work. We are developing a new Global Platform using Salesforce, and you can expect there to be plenty of opportunities for personal growth, in addition to the opportunity of developing your Salesforce skillset, working with a very experienced team. You will have a passion for customer assistance, an interest in technology and being part of a team developing and supporting the Salesforce platform. What you will do: Work in a cross-functional Engineering team/s Be involved in the technical design and development across their custom Salesforce Platform Develop code as per Apex & UI coding standards and best practices Help to support and enhance interactions between the Salesforce platforms Work closely with the DevOps & technical lead to deploy schedule builds via CI/CD Training and Documentation Provide training support related to Salesforce DevOps and Demonstrations of newly developed functionality Create and maintain documentation related to new and existing Salesforce functionality as new features. Key Skills: We expect you to have 5+ years exposure and experience with Salesforce and we will consider applicants with significant End User Experience. The ideal candidate should be outgoing and have confidence in their design decision capability. The role will provide you with the opportunity to work with a team of experienced Salesforce professionals on a new Global Salesforce project. Provide specialist Salesforce advice and work closely with the client leads to optimise processes and maximise the benefits of Salesforce and assist in the growth of the Solution and Salesforce capability globally through sharing knowledge and developing thought leadership. The successful Salesforce Developer should have the following skill set: Experience in Salesforce Development Commercial experience with Salesforce Lightning Good knowledge of LWC Strong knowledge of APEX (Class and Triggers) Hands-on experience with DevOps tools and CI/CD Understanding of the Integration (MuleSoft Adventitious) Understanding of the Marketing Cloud (or Similar) Understanding of the Adobe Sign (or Similar) Experience with other programming languages such as Java C#, PHP, Python (or Similar) would be Adventitious The Person: Must be a Team Player Experience in local and distributed teams Proven relationship-building Facilitation and problem-solving skills Agile and lean design, development, deployment, and adoption experience Business analysis and requirements gathering Ability to effectively transfer knowledge and flex the approach according to the situation Proven ability to collaborate and build strong relationships with varying team members Strong functional knowledge of Sales, Service or Marketing Clouds A functional understanding of Billing and Finance Systems Working independently with teams in region and across the globe Salesforce certifications desirable[HK2] (PD1 preferred) Other benefits of working with us: Training and development - We offer heaps of courses, certifications, and coaching Mac or PC? You decide! 9X5 Consulting employee discounts Everyone has a very personalised career and learning plan. Our commitment is to help you to become the best you can be. If you are inspired by applying leading technologies to create highly valued business process solutions, then come join our rapidly expanding team - we need you! Apply for Position Or refer someone Share Facebook Line LinkedIn X (Formerly Twitter) Whatsapp EmailSenior
posted 2 months ago
Job Openings XTN-0A5C550 | AR SUPERVISOR About the job XTN-0A5C550 | AR SUPERVISOR As the AR Supervisor you will oversee the Billing Specialist and the Cash Applications Specialist; need to address all past due accounts according to company defined process for collections. Assist the DealDesk Manager when needed to review all Zuora Quotes. Experience with SalesForce, Zuora, Google G-Suite, and Stripe Credit Card system a plus. Responsibilities: Direct and lead the work of others in the department and partner with others in the company Ensure all invoicing is completed accurately and in a timely manner Administer the collections process to resolve client payment issues. Work closely with sales and other departments to provide support, resolve problems, and reconcile accounts. Perform reconciliation, credit adjustments, bad debt write‐offs, refunds, customer notification, and other transactions or reports according to company policies and procedures. Review open accounts and reach out to clients with the goal of collecting customer payments while maintaining client relationships. Maintaining records regarding payments and account statuses. Review accounts, client payments, credit history, and recommend new or better billing or payment processes. Perform cash applications as required. Creating metrics, generating reports and statements for internal use. Review with management on a recurring basis the Accounts Receivable metrics. Conduct complex work independently and with latitude for judgment Requirements: Bachelor’s degree in accounting, finance, or related field. At least 3 years experience in a similar role. Strong math, typing, and computer skills. Zuora Billing and Salesforce.com (SFDC) experience are strongly preferred. High level of accuracy, efficiency, accountability, and attention to detail. Ability to build relationships with clients and internal departments. Supervisory skills recommended. Willing to work on US Pacific Time (graveyard) What We Offer: Competitive salary HMO + 2 Free Dependents upon hire Service Incentive Leaves Leave Monetization Internet Subsidy Temporary WFH setup until further notice Opportunities for Career Advancement Apply for Position Or refer someone Share Facebook Line LinkedIn X (Formerly Twitter) Whatsapp EmailRemoteSenior
posted 2 months ago
PhilippinesMid Level
posted 2 months ago
Job Openings XTN-6715104 | TECHNICAL SUPPORT REPRESENTATIVE L2 About the job XTN-6715104 | TECHNICAL SUPPORT REPRESENTATIVE L2 Duties and Responsibilities: • Act as a liaison between our customers and our engineers • Provide solutions for problems that cannot be handled by level 1 Technical Support • Manage escalated Level 2 and Level 3 tickets • Manage customer escalations • Assist customers with more complex set-ups • Be a part of a “new product launch team” • Test new product, research, work closely with other teams, and create documents such as troubleshooting procedures • Supervise, mentor, train, and/or coach employees • Complete performance evaluations • Create policies and procedures, Knowledge Base articles and identify process improvements • Other duties as assigned Apply for Position Or refer someone Share Facebook Line LinkedIn X (Formerly Twitter) Whatsapp EmailMid Level
posted 2 months ago
Job Openings XTN-DBF2541 | PODCAST EDITOR / COORDINATOR (AUDIO EDITOR) About the job XTN-DBF2541 | PODCAST EDITOR / COORDINATOR (AUDIO EDITOR) Primary purpose: The Podcast Editor and Coordinator works within our AV team to edit, schedule and distribute our suite of podcasts, and produce professional level audio assets for publishing. Core responsibilities:Distribution and planning Manage schedule with team members Update progress on trello cards Coordinate copy from editorial, publish podcasts and schedule EDMs Send out file requests and manage incoming files, set up Trello cards for new recordings Assist Media Production Coordinator where required Audio and video editing Mix and edit files for publishing of audio content Maintain publishing schedule Produce and schedule ads for podcast network Produce and publish short form video content (not essential but advantageous) Core skills/capabilities: Professional level audio editing, mixing knowledge and technical competence Experienced short form video editor Well organized with solid planning and time management to meet multiple deadlines Effective communication with colleagues, and ability to escalate problems and suggest solutions Take responsibility for own workload and keeping others informed, highlighting potential problems and suggesting solutions Ability to manage multiple projects simultaneously and priorities tasks Take action to maintain quality of work Ability to establish and follow work processes Experience and qualifications: Bachelor of Audio Visual, media, comms or relevant degree Experience editing podcasts and/or broadcast in a media environment or in content creation desirable Knowledge working in Adobe creative cloud – Audition, Premier Pro etc. Knowledge of podcast publishing platforms desirable but not essential Knowledge of MS Office and Google applications Apply for Position Or refer someone Share Facebook Line LinkedIn X (Formerly Twitter) Whatsapp EmailMid Level
posted 2 months ago
Job Openings XTN-8D68919 | SNAPLOGIC DEVELOPER About the job XTN-8D68919 | SNAPLOGIC DEVELOPER Make your next big career move by applying as KMC Solutions’ next INTEGRATION DEVELOPER (SNAPLOGIC)! As the SnapLogic Developer, you will work with business teams across Tricentis to gather requirements and develop and integrate applications using SnapLogic. The SnapLogic Developer leads integration projects using our SnapLogic instance and will serve as a technical & functional expert through all stages of development including build, test, and deployment. Comprehensive health benefits Diverse learning & growth opportunities Accessible Cloud HR platform (Sprout) Above standard leaves The main responsibilities of an INTEGRATION DEVELOPER (SNAPLOGIC) include: You will be responsible for analyzing system integration requirements and designing an integration solution that fulfills the business requirements together with the solution architects. Evaluate, develop, test, and deploy high-quality system integrations using the SnapLogic platform. Identify problem areas with business teams, and maintain and enhance existing system integrations. Monitor the performance of the integration platform to ensure efficiency and reliability. Recommend and document integration design decisions that need the organization's needs. Participate in agile ceremonies such as daily stand-up meetings, weekly sprint planning, and tech review meetings and contribute to architectural decisions. To apply for the role, you must have the following: Bachelor's degree or higher in a technical field (e.g., Computer Science, Statistics, Engineering). Excellent technical, analytical, and problem-solving skills. Extensive hands-on experience implementing integrations using SnapLogic or similar tools such as MuleSoft, Jitterbit, and Dell Boomi is required. 4+ years of relevant experience in developing and operating system integrations, ETL workloads, or data engineering. 4+ years of hands-on experience in working with different types of integrations such as HTTP Listener/Requestor, Database, JMS, File, SFTP, etc. Experience in developing secure integrations addressing all relevant layers within the integration. Experience in developing integrations within a hybrid infrastructure environment is desired. Familiar with Data Services offered within Azure or AWS (e.g. Storage Accounts, SQS, Data Factory, Synapse, etc.). PostgreSQL and SQL Server experience. Familiar with DevOps practices and working within an Agile/Scrum development team. Fluent in English The successful candidate must submit the following pre-employment requirements: Scanned copy of valid NBI Clearance Accomplished Medical or PEME Slip (covered by KMC) 2x2 & Half body picture with white background Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth). Photocopy of 2 valid IDs – front & back (government-issued) Clear copy of your Birth Certificate (PSA or NSO) Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team) Click here to view the complete list of KMC’s pre-employment requirements. KMC Careers If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you! We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles. KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion. Work with Us. Grow with Us. KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move. Our Culture At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals. We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners. Life within KMC: Work Hard Party Harder At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem. We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more! Apply for Position Or refer someone Share Facebook Line LinkedIn X (Formerly Twitter) Whatsapp EmailMid Level
posted 2 months ago
Job Openings INT-B079477 | CLIENT SUCCESS ARCHITECT About the job INT-B079477 | CLIENT SUCCESS ARCHITECT CLIENT SUCCESS ARCHITECT FUNCTIONAL OVERVIEW A Client Success Architect (CSA) at KMC is focused on maintaining exceptional relationships with Clients in order to provide best-in-class client experience. Our CSAs act as the overall liaison between the Client and all components of KMC’s Talent as a Service internal operations to ensure excellent service delivery. As an imperative, the role must drive successful operational build out and expansion and resolve issues and concerns by providing sound resolutions through a structured or data-driven approach, while still observing flexibility. PRIMARY ROLES AND RESPONSIBILITIES · To build rapport and develop a strategic relationship with client stakeholders, and fully grasp the business of the Clients, and anticipate the needs to provide best-in-class client experience. · To assume responsibility in ensuring that all aspects of the client’s operations are properly supported by any and all KMC departments. · To continually explore areas of growth and advise the sales team of the possible opportunities to expand the relationship. KEY TASKS · Day to day account and Client relationship management · Guiding the Client in account onboarding functions and initial program set up · Analyzing account performance and provide reports and presentations, including a Monthly and/or Quarterly Business Reviews using the company template · Ensuring KMC receives regular Client feedback and provide constructive feedback to Ops Management with proactive suggestions, including KMC’s scheduled Customer Satisfaction Survey twice a year · Undertaking initiatives to enhance Account Management performance and client satisfaction (and in turn Client retention) · Working with the People and Culture Department in managing initiatives to enhance employee satisfaction (and in turn Employee retention) · Preparing the agenda and logistics for Client visits, as well as ensure attendance of key participants · Communicating invitations, critical updates and announcements to Clients · Ensuring timely billing and collections · Preparing standard renewal contracts and basic contract amendments · Maintaining accurate and complete account information in the company enterprise resource planning tool · Account offboarding functions and clearance · Leading project management activities as required · Organizing events for Clients as required · Completing administrative work as required · May be assigned to night shift work as required Highlights and Perks of the Job: · You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your network · Independent decision making and flexibility on how to accomplish the job. · Exciting performance-based incentives Main Challenges: · Stress and urgency caused by an upset Client if something goes wrong · Maintaining a high level of Client satisfaction without compromising the company’s own standards. · Admin tasks and time management Apply for Position Or refer someone Share Facebook Line LinkedIn X (Formerly Twitter) Whatsapp Email
posted 2 months ago
Job Openings XTN-D51A510 | VIRTUAL ASSISTANT About the job XTN-D51A510 | VIRTUAL ASSISTANT Make your next big career move by applying as KMC Solutions’ next VIRTUAL ASSISTANT! Our client enables millions of teams around the world to achieve their goals together, from small projects to strategic initiatives. As a virtual assistant, you will proactively support Business leadership by providing calendar support with strong attention to accuracy, detail, and allocation of time to promote productivity and anticipate the need to re-prioritize as appropriate The main responsibilities of a VIRTUAL ASSISTANT include: Maintain schedule and coordinate calendar activities including the scheduling and maintaining of 1:1 meetings, ad-hoc group meetings, and coordination for recurring team meetings. Clear communication and expectation setting with regard to a lead’s time and priorities Manage confidential information with the utmost discretion Collaborate with other Admin and Talent Acquisition team members to provide seamless support To apply, you must be an expert on the following requirements: 1-2 years of administrative assistant, executive assistant, or relatable operational experience managing and supporting multiple leaders and/or teams Expert knowledge of GCal, Gmail Familiarity or willingness to learn Asana (our work management solution) Experience navigating multiple time zones Excellent English in verbal and written communications Professional polish and the ability to exhibit grace and composure under pressure Commitment to collaboration and teamwork Willing to work in Pacific Time The successful candidate must submit the following pre-employment requirements: Scanned copy of valid NBI Clearance Accomplished Medical or PEME Slip (covered by KMC) 2x2 & Half body picture with white background Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth). Photocopy of 2 valid IDs – front & back (government-issued) Clear copy of your Birth Certificate (PSA or NSO) Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team) Click here to view the complete list of KMC’s pre-employment requirements. KMC Careers If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you! We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles. KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion. Work with Us. Grow with Us. KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move. Our Culture At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals. We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners. Life within KMC: Work Hard Party Harder At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem. We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more! Apply for Position Or refer someone Share Facebook Line LinkedIn X (Formerly Twitter) Whatsapp EmailMid Level
posted 2 months ago
Job Openings XTN-FB8B968 | EMAIL SUPPORT REPRESENTATIVE About the job XTN-FB8B968 | EMAIL SUPPORT REPRESENTATIVE We're looking for an empathetic and creative problem solver to join our User Operations team. You will become a product expert in Asana and a savant of productivity. You’ll help customers with questions, feature requests, and bug reports. You'll educate them about best practices and help them navigate our product. Armed with this experience, you’ll be a liaison between the product team and our customers. You have a unique opportunity to join a world-class support team as we grow our footprint and scale globally. Asana enables teams to move work forward and User Operations (UO) is dedicated to quickening that pace. Our team’s mission is to inspire confidence, clarity, and autonomy in all customers through effortless and personalized support as well as be an extension of our customer’s team. We want to listen to our customers and create memorable experiences they value and praise. We’re here to maximize clarity in our customers' work and to help them get the most out of Asana. Our customers have a strong voice in prioritizing our product development, and we encourage that dialogue through our support channels. What you’ll achieve Become a product expert in Asana Help customers with questions, feature requests, bug reports, and educate them about the best practices for using Asana with a team You’ll bring a critical eye to each support interaction, always looking for efficiency and customer experience improvements to help us improve our operations as the business continues to grow Technical and pragmatic focus on customer support Be a liaison between the product team and our customers About you 3-4+ years of experience in customer support, ideally in SaaS or consumer tech Natural troubleshooting skills and strong technical aptitude Excellent written and verbal communication skills in English Genuine passion for making customers feel happy and understood Tenacious work ethic and relentless attention to detail Deep sense of empathy for technology users Customer support/service experience Proficiency with Asana and Zendesk a plus Apply for Position Or refer someone Share Facebook Line LinkedIn X (Formerly Twitter) Whatsapp EmailMid Level
posted 2 months ago
Entry Level
posted 2 months ago