Job Description The Customer Service Coordinator is responsible for managing a variety of shipments and addressing customer concerns. This position requires superior customer service skills as well as the efficient utilization of resources including effective customer, service center, and field communication to make decisions that resolve urgent transportation-related scenarios. Responsibilities Provide accurate information regarding multiple services and solutions offered by ArcBest.Handle a large volume of interactions through multiple channels including phone, email, and chat.Provide tracking updates and communicate delivery modifications.Maintain effective lines of communication with internal and external customers.Use multiple systems and programs in support of customer needs and expectations.Identify customer requirements to generate quotes tailored to their shipping needs.Schedule pickup requests and submit rate corrections.Create bills of lading (BOL's) and provide shipment-specific documentation.Other duties and projects, as assigned. Requirements Education:Bachelor's Degree, preferredExperience:less than 1 year Prior experience in customer service or logistics.Computer Skills:Proficient understanding of PC and mainframe computer applications, including Microsoft Office programs, requiredCompetencies:AccountabilityActive LearningCustomer FocusEffective CommunicationsManaging Multiple PrioritiesProblem SolvingSolutions and Services Other Details Work Hours:Work hours vary based on scheduling to provide market coverage during business hours generally Monday-Friday, 6:00 am - 7:00pm, with occasional irregular and weekend hours depending on workload.Travel Requirements:Minimal (0%-25%)Compensation:This is an hourly position paid biweekly. About UsABF Freight®, an ArcBest® company, is one of the nation's largest, most trusted less-than-truckload carriers. With over a century of experience, 240 service centers spanning North America, and an unwavering commitment to quality, safety and customer service, ABF offers best-in-class LTL transportation for companies of all sizes and industries. We're driven for excellence.

ArcBest
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Job Description The Project Manager - Solutions Development creates and implements supply chain solutions that span various transportation modes and include logistics and technology capabilities across all business units of ArcBest on behalf of ArcBest customers. This position supports customer needs to create solutions that add value and drive desired results given overall customer supply chain strategies and maintains momentum despite tight deadlines and resource constraints. The Project Manager - Solutions Development strengthens customer relationships by enabling ArcBest to be a single-source provider of transportation and supply chain related needs and consulting and manages customer solutions projects and provides subject matter expertise. Responsibilities Design, develop and implement solutions that enable customers to more efficiently execute their supply chain goals.Develop solutions designed to meet requirements of various departments, customers, and ArcBest subsidiary companies.Develop formal project plans, proposals, and communications, as necessary given customer requirements and expectations.Determine the optimal course of action with regard to solution design, implementation plans and manage project to ensure goals are achieved efficiently and timely.Build, develop, and grow internal business relationships vital to the success of increasing revenue growth and customer experience across the enterprise.Review and define customer requirements through discovery processes in collaboration with the sales team.Develop a comprehensive understanding of customer business models and their unique challenges to growth within their own marketplaceRecommend solutions to position the products and services of ArcBest.Acquire team resources and coordinate team efforts in order to deliver results on projects/processes.Provide clear and concise project and solution definition, scope, action plans, and communication of including schedule and design.Ensure quality results in solution execution through coordination across business units.Grow and maintain expert knowledge of and continually train on all supply chain services ArcBest subsidiaries offer both domestically and internationally.Exercise judgment in regards to solution compliance and profitability.Regularly monitor projects and exercise judgment to ensure productivity and cost-effectiveness.Work and contribute in a team setting to accomplish overall department and individual goals.Research and further knowledge of supply chain solutions and best business practices.Maintain a positive attitude in a highly intense environment.Maintain momentum despite tight deadlines and resource constraints.Other duties and projects, as assigned. Requirements Education:Bachelor's Degree in business or engineering, preferredEquivalent, relevant experience with portfolio demonstrating past work will be considered.Experience:2 years relevant industry experience, preferredDemonstration of proficiency with supply chain related topics, relevant internships and applied school projects will be considered.Computer Skills:Proficient in Microsoft Office Suite.Additional Requirements:Ability to learn new systems quickly.Proficiency with computers models and computer generated reports.Competencies:AccountabilityActive LearningAnalytical ThinkingCommunicating for ImpactCustomer FocusDelegationManaging Multiple PrioritiesRelationship Management Other Details Work Hours:Generally 8:00 am - 5:00 pm with additional irregular hours depending on project deadlines and workload.Travel Requirements:Moderate (50%-75%)Compensation:This is a salary position paid biweekly.Variable compensation is included. About UsArcBest is a multibillion-dollar integrated logistics company that’s helped businesses build better supply chains for over a century. With 14,000+ employees across 250 campuses and service centers, we connect owned assets, a broad brokerage network and innovative technology to deliver end-to-end supply chain solutions for customers around the world.Our people make the difference. From customer service and operations to technology, sales and logistics professionals, every employee plays a role in supporting customers and solving complex logistics challenges. It’s the kind of people-first culture that’s earned recognition as a Best Company to Work For by U.S. News & World Report and one of America’s Best Employers for Company Culture by Forbes.At ArcBest, you’re part of a team grounded in our core values: Creativity, Integrity, Collaboration, Growth, Excellence and Wellness. Whether you’re starting your career or bringing years of experience, you'll find opportunities to learn, grow and make an impact.

ArcBestFort Smith, AR - McClure Campus
Verified Sep 25, 2026Posted 3 months ago

Job Description The Brokerage Coordinator - Managed Operations executes Transportation Management services for ArcBest customers based on agreed upon business rules, through the use of our Transportation Management Software (TMS) platform. This position also supports all customer needs for data and shipment management including performing data analysis to determine and proactively address inefficiencies, deliver dynamic transportation and logistics solutions that support the needs of the customer by focusing heavily on lead times, visibility, transportation costs, and available carrier capacity and offers special project support in order to continually integrate and update providers and vendors in the TMS. The Brokerage Coordinator - Managed Operations executes any and all supply chain needs to support the objectives of the customer and ArcBest. Responsibilities Serve as the voice of the Managed Transportation customer inside ArcBest.Support and execute pre-defined Managed Transportation solutions using the TMS software platform that helps customers become more efficient.Serve as the liaison between the customer and their providers/vendors/carriers to execute and support logistics needs in the TMS.Develop comprehensive understanding of customer's unique needs, aiding in the procurement and onboarding process for new vendors, suppliers and carriers.Maintain documentation of all customer TMS processes and business rules to ensure continuity.Monitor, track and trace customers' shipments/loads while also effectively managing carrier relationships.Provide internal communications related to key performance metrics, program updates, TMS implementation needs, vendor integration, and on-going technical solution information.Create innovative ways to execute supply chain objectives more efficiently through the TMS platform.Manage daily activities for numerous accounts to ensure all special requirements are met as requested by both internal and external customers.Grow profitable revenue for ArcBest through our different service offerings.React effectively to customer demands and deadlines.Other duties and projects, as assigned. Requirements Education:Bachelor's Degree, preferredExperience will be considered in lieu of formal educationExperience:Prior experience in a sales, operations, or customer service role, preferredComputer Skills:Proficient in Microsoft Office Suite, requiredProven ability to learn new systems quickly, requiredDatabase and Transportation Management systems experience, preferredCompetencies:Active LearningCore Application SystemsCustomer FocusDecision Making and Critical ThinkingEffective CommunicationsManaging Multiple PrioritiesRelationship ManagementTransportation Other Details Work Hours:Generally, 8:00 am - 5:00 pm Monday through Friday with occasional irregular hours depending on workload.Travel Requirements:Minimal (0%-25%)Compensation:This is an hourly position paid biweekly. About UsArcBest is a multibillion-dollar integrated logistics company that's helped businesses build better supply chains for over a century. With 14,000+ employees across 230 campuses and service centers, we connect owned assets, a broad brokerage network and innovative technology to deliver end-to-end supply chain solutions for customers around the world.

ArcBest
Verified 23h agoPosted 9 days ago

Job Description The Sales Coordinator - Intermodal executes, tracks, and creates solutions for intermodal shipments secured by ArcBest. This position is fast paced, demanding, and requires time management skills and concentration. The Sales Coordinator - Intermodal has a vast array of responsibilities and is exposed to all aspects of transportation, intermodal, and brokerage operations. Responsibilities * Coordinate with other employees, drivers, rail carriers and outside vendors to prevent potential problems and provide service to our customers. * Develop strong working relationships with customers and vendors. * Ensure that shipments are correctly rated and that all payables are posted. * Help maintain rail schedules, railroad and dray company cost, and accessorials. * Help maintain vendor profile information. * Manage customer trailer pools and movement of equipment to avoid storage or detention costs and assist in the general accountability of equipment. * Monitor freight activity and take appropriate action to resolve problems in order to ensure a high level of error free and on-time service. * Provide customer service including any special reporting or customer website compliance. * Secure and execution of dray capacity for unplanned/planed dray moves. * Work directly with ArcBest Sales and Intermodal Carrier Sales Representatives to secure shipments. * Other duties and projects, as assigned.Requirements Education: * Bachelor's Degree, preferred * Experience will be considered in lieu of formal education.Experience: * Prior intermodal operations experience, preferredComputer Skills: * Proficient with Microsoft Office Suite, preferredCompetencies: * Data Gathering and Reporting * Decision Making and Critical Thinking * Developing Others * Negotiating * Operational Functions * Performance Management * Relationship Management * Resource ManagementOther Details Work Hours: * Generally, 8:00 am - 5:00 pm with occasional irregular hours depending on workload. Work hours vary based on scheduling to provide market coverage during normal business hours with irregular and on call hours.Travel Requirements: * Minimal (0%-25%)Compensation: * This is an hourly position paid biweekly.About UsArcBest is a multibillion-dollar integrated logistics company that's helped businesses build better supply chains for over a century. With 14,000+ employees across 230 campuses and service centers, we connect owned assets, a broad brokerage network and innovative technology to deliver end-to-end supply chain solutions for customers around the world.ReferencesVisible links1. https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fview.arcb.com%2F&esheet=54578903&newsitemid=20260729395934&lan=en-US&anchor=ArcBest+View&index=2&md5=78e853af0b5e42d06407b3e790fc6533

ArcBest
Verified 2d agoPosted 22 days ago

Job Description The Invoice Audit Coordinator performs root cause analysis on discrepancies and works with various departments to resolve and improve processes in order to invoice customers quickly and accurately. This position performs necessary research to bill the correct customer with the correct invoice amount, to settle shipments in a timely manner, and confirm charges as needed. The Invoice Audit Coordinator is also responsible for scanning, indexing, and processing carrier invoices in an accurate and timely manner. Responsibilities * Open and scan invoices into the Accounts Payable (A/P) data entry queue. * Index items in the A/P data entry queue for payment processing. * Collaborate with internal decision makers to improve customer relationships and process requirements. * Communicate with internal and external customers and carriers to confirm order information, request paperwork, and obtain necessary approvals/authorizations. * Perform root causes analysis and take corrective action to prevent continued issues. * Collaborate with internal decision makers on process improvements and follow-up procedures. * Meet with management weekly to report progress. * Verify the correct Bill-To is utilized in the order. * Investigate and resolve order discrepancies. * Review and ensure all contract rates are accurate within the order. * Provide clear and concise documentation for follow-up procedures. * Rate and approve orders for invoicing. * Process invoices online for web-based customers. * Resolve problems with internal and external customers. * Maintain a positive attitude and high level of customer service with both internal and external customers. * Work in a team setting to accomplish department goals. * Other duties and projects, as assigned.Requirements Education: * Bachelor's Degree, preferred * Experience will be considered in lieu of formal education.Experience: * Prior finance, billing, accounting, or relevant experience, preferredComputer Skills: * Proficient in Microsoft Office Suite, requiredCompetencies: * Accuracy and Attention to Detail * Effective Communications * Financial Services Management * Flexibility and Adaptability * Information Capture * Initiative * Managing Multiple Priorities * Problem SolvingOther Details Work Hours: * Generally, 8:00 am - 5:00 pm with occasional irregular hours depending on workload.Travel Requirements: * Minimal (0%-25%)Compensation: * This is an hourly position paid biweekly.About UsArcBest is a multibillion-dollar integrated logistics company that's helped businesses build better supply chains for over a century. With 14,000+ employees across 230 campuses and service centers, we connect owned assets, a broad brokerage network and innovative technology to deliver end-to-end supply chain solutions for customers around the world.

ArcBestFort Smith, AR - Old Greenwood Campus
Verified 3d agoPosted last month