London, United KingdomEntry Level
verified Jun 13, 2026posted 3 months ago
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Job description
Job Title: Day ConciergeLocation: West London, W3 Salary: £32k Full-time, 4 on / 4 off shift pattern, 42 hours per week. Key Responsibilities:The Concierge will be responsible for front-of-house customer service routines, ensuring the highest quality of service is provided in line with company standards. Main Duties: Act as an ambassador of the company brand, delivering excellent customer service both externally and internally.Interact in an enthusiastic and empathetic manner with residents, visitors, and colleagues.Answer phone calls and emails politely, identifying yourself and representing the brand professionally.Respond to complaints or concerns and find appropriate solutions, seeking support from the wider team where needed.Request additional training or learning if required to enhance service delivery.Support ongoing asset management routines of the development to ensure contract, risk, and operational tasks are completed efficiently and on time.Assist with mobilisation processes, liaising with stakeholders and ensuring tasks are accurately recorded in systems.Take ownership of risk management routines, ensuring compliance and maintaining audit trails of all actions and certifications.Support contract management routines, ensuring contracts are implemented and relevant actions are tracked.Meticulous: detail-oriented, methodical, and diligent in approach.Dedicated: committed, passionate, self-disciplined, and enthusiastic.Smart: innovative, resourceful, and effective in problem-solving.Supportive: collaborative, honest, flexible, and a strong team player.Ensure the safety of yourself, colleagues, residents, and visitors.Use systems and processes to track, monitor, inspect, audit, and improve health and safety routines.Support colleagues and contribute to physical and mental wellbeing on site.Support the wider team with awareness of budgets and financial processes.Ensure adherence to all company rules, procedures, and data protection obligations.
Job Title: Day ConciergeLocation: West London, W3 Salary: £32k
Job Title:Location:Salary:Full-time, 4 on / 4 off shift pattern, 42 hours per week.
Key Responsibilities:The Concierge will be responsible for front-of-house customer service routines, ensuring the highest quality of service is provided in line with company standards.
Key Responsibilities:Main Duties:
Main Duties:- Act as an ambassador of the company brand, delivering excellent customer service both externally and internally.
- Interact in an enthusiastic and empathetic manner with residents, visitors, and colleagues.
- Answer phone calls and emails politely, identifying yourself and representing the brand professionally.
- Respond to complaints or concerns and find appropriate solutions, seeking support from the wider team where needed.
- Request additional training or learning if required to enhance service delivery.
- Support ongoing asset management routines of the development to ensure contract, risk, and operational tasks are completed efficiently and on time.
- Assist with mobilisation processes, liaising with stakeholders and ensuring tasks are accurately recorded in systems.
- Take ownership of risk management routines, ensuring compliance and maintaining audit trails of all actions and certifications.
- Support contract management routines, ensuring contracts are implemented and relevant actions are tracked.
- Meticulous: detail-oriented, methodical, and diligent in approach.
- Dedicated: committed, passionate, self-disciplined, and enthusiastic.
- Smart: innovative, resourceful, and effective in problem-solving.
- Supportive: collaborative, honest, flexible, and a strong team player.
- Ensure the safety of yourself, colleagues, residents, and visitors.
- Use systems and processes to track, monitor, inspect, audit, and improve health and safety routines.
- Support colleagues and contribute to physical and mental wellbeing on site.
- Support the wider team with awareness of budgets and financial processes.
- Ensure adherence to all company rules, procedures, and data protection obligations.
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verified Jun 13, 2026posted 3 months ago
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