Client Service Account Manager - Associate

JPMorganChaseBOURNEMOUTH, DORSET, United Kingdomfull timeEntry Level
ActiveVerified 11h ago

Job description

Job description

Are you experienced in client service and have a can-do attitude? Then you found the right position for you!

As a Client Service Account Manager Associate within J.P. Morgan Payments team, you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities.

Job responsibilities

  • Develops, maintains and broadens partnerships with Clients; understands Clients’ business to predict their needs and provide appropriate solutions
  • Becomes the Clients’ trusted adviser
  • Assists in developing and executing strategic Client plans
  • Promotes use of self-service tools to reduce number of Client enquiries
  • Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities
  • Promotes sharing of experience and best practice across the Service team
  • Participates in and support TS initiatives
  • Identifies opportunities for product development and enhancement
  • Develops internal partnerships (e.g. Sales, Operations, Product, WSS)
  • Identifies and escalate potential risk associated with Client activities
  • Records all Client interactions (e.g. calls, meetings, issues, proactive communications)

Required qualifications, capabilities, and skills

  • Excellent verbal and written communication skills
  • Ability to work effectively under pressure whilst maintaining a professional manner
  • Dual-ability to work effectively as both a team player and alone
  • Demonstration of cultural sensitivity and awareness
  • Proven negotiation skills
  • Strong organisational skills; ability to manage multiple priorities whilst meeting deadlines
  • Ability to develop and mobilise internal networks and resources
  • Ability to effectively use and manage multiple systems
  • Client service and portfolio management experience

Preferred qualifications, capabilities, and skills

  • Knowledge and understanding of Treasury Services products, processes and risk policies nice to have
  • Additional Languages are helpful for this role but not required

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