XTN-A74A307 | JAPANESE BILINGUAL SERVICE DESK ASSOCIATE

KMC Solutions IncJob Openings XTN-A74A307 | JAPANESE BILINGUAL SERVICE DESK ASSOCIATE About the job XTN-A74A307 | JAPANESE BILINGUAL SERVICE DESK ASSOCIATE We are looking for a Japanese Bilingual Service Desk Agent to provide technical support and assistance to end-users. The role involves troubleshooting IT issues, handling service requests, and ensuring a high level of customer satisfaction while communicating effectively in Japanese. Health Insurance/HMO Enjoy unlimited MadMax Coffee Diverse learning & growth opportunities Accessible Cloud HR platform (Sprout) Above standard leaves Provide first-level technical support via email and chat in Japanese and English. Troubleshoot and resolve hardware, software, and network-related issues. Log and track service desk tickets using Freshservice. Escalate complex issues to the appropriate teams as needed Ensure timely and accurate resolution of user inquiries. Maintain proper documentation of incidents and resolutions. Collaborate with other resolver groups to improve service quality Proficiency in Japanese (JLPT N3 is required). Must be able to communicate well in Japanese, both written and spoken. Experience in IT Support, helpdesk, or Technical Support is preferred Basic understanding of the Windows environment, Office 365, Azure and Networking concepts. Strong problem-solving and communication skills. Ability to work independently with minimal supervision Must have a practical and logical viewpoint in decision ­making Apply for Position Or refer someone Share Facebook Line LinkedIn X (Formerly Twitter) Whatsapp EmailEntry Level
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Job description

We are looking for a Japanese Bilingual Service Desk Agent to provide technical support and assistance to end-users. The role involves troubleshooting IT issues, handling service requests, and ensuring a high level of customer satisfaction while communicating effectively in Japanese. Health Insurance/HMO Enjoy unlimited MadMax Coffee Diverse learning & growth opportunities Accessible Cloud HR platform (Sprout) Above standard leaves Provide first-level technical support via email and chat in Japanese and English. Troubleshoot and resolve hardware, software, and network-related issues. Log and track service desk tickets using Freshservice. Escalate complex issues to the appropriate teams as needed Ensure timely and accurate resolution of user inquiries. Maintain proper documentation of incidents and resolutions. Collaborate with other resolver groups to improve service quality Proficiency in Japanese (JLPT N3 is required). Must be able to communicate well in Japanese, both written and spoken. Experience in IT Support, helpdesk, or Technical Support is preferred Basic understanding of the Windows environment, Office 365, Azure and Networking concepts. Strong problem-solving and communication skills. Ability to work independently with minimal supervision Must have a practical and logical viewpoint in decision ­making

We are looking for a Japanese Bilingual Service Desk Agent to provide technical support and assistance to end-users. The role involves troubleshooting IT issues, handling service requests, and ensuring a high level of customer satisfaction while communicating effectively in Japanese.

  • Health Insurance/HMO
  • Enjoy unlimited MadMax Coffee
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves
  • Provide first-level technical support via email and chat in Japanese and English.
  • Troubleshoot and resolve hardware, software, and network-related issues.
  • Log and track service desk tickets using Freshservice.
  • Escalate complex issues to the appropriate teams as needed
  • Ensure timely and accurate resolution of user inquiries.
  • Maintain proper documentation of incidents and resolutions.
  • Collaborate with other resolver groups to improve service quality
  • Proficiency in Japanese (JLPT N3 is required).
  • Must be able to communicate well in Japanese, both written and spoken.
  • Experience in IT Support, helpdesk, or Technical Support is preferred
  • Basic understanding of the Windows environment, Office 365, Azure and Networking concepts.
  • Strong problem-solving and communication skills.
  • Ability to work independently with minimal supervision
  • Must have a practical and logical viewpoint in decision ­making