Job description
JOB DESCRIPTION: To assist with day to day billing operations. The ideal candidate will be able to address and respond to all customer inquiries in a timely fashion while delivering excellent customer services to both our customers as well as other internal teams. DUTIES AND RESPONSIBILITIES: Respond to inbound customer inquiries within 24 hours Manage and research disputes and provide a resolution or escalate as needed Review Invoices and Customer account. Work closely with cross-‐functional organization to resolve and support customer-‐billing issues/inquires. Generate monthly customer billings and calculate invoice amounts as per contract terms Maintain remittance and keep accurate records of information within customers file in box • Obtain and organize tax exemption certificates Updating invoices which include updating address or include purchase orders Resolving customers billing disputes, corrections and send revised invoices Work collaboratively across the organization with teams internally Assist billing team as needed on special projects SKILLS AND QUALIFICATIONS: Candidate must possess at least a Bachelor's/College Degree , Finance/Accountancy/Banking or equivalent. 3-4 years work experience (Billing) Excellent communication and written skills Experience in providing great customer service Experience in Netsuite, Salesforce and Box Intermediate Excel experience a plus Ability to manage high volume of inquires Knowledge of basic billing protocol Attention to detail Time management and organizational skills Ability to work independently and meet deadlinesJOB DESCRIPTION: To assist with day to day billing operations. The ideal candidate will be able to address and respond to all customer inquiries in a timely fashion while delivering excellent customer services to both our customers as well as other internal teams. DUTIES AND RESPONSIBILITIES:JOB DESCRIPTION:JOB DESCRIPTION:To assist with day to day billing operations. The ideal candidate will be able to address and respond to all customer inquiries in a timely fashion while delivering excellent customer services to both our customers as well as other internal teams.DUTIES AND RESPONSIBILITIES:DUTIES AND RESPONSIBILITIES:
- Respond to inbound customer inquiries within 24 hours
- Manage and research disputes and provide a resolution or escalate as needed
- Review Invoices and Customer account. Work closely with cross-‐functional organization to resolve and support customer-‐billing issues/inquires.
- Generate monthly customer billings and calculate invoice amounts as per contract terms
- Maintain remittance and keep accurate records of information within customers file in box • Obtain and organize tax exemption certificates
- Updating invoices which include updating address or include purchase orders
- Resolving customers billing disputes, corrections and send revised invoices
- Work collaboratively across the organization with teams internally
- Assist billing team as needed on special projects
- Candidate must possess at least a Bachelor's/College Degree , Finance/Accountancy/Banking or equivalent.
- 3-4 years work experience (Billing)
- Excellent communication and written skills
- Experience in providing great customer service
- Experience in Netsuite, Salesforce and Box
- Intermediate Excel experience a plus
- Ability to manage high volume of inquires
- Knowledge of basic billing protocol
- Attention to detail
- Time management and organizational skills
- Ability to work independently and meet deadlines