Team Lead Customer Service

CarrierDEU4951: Zionskirchstrasse 73a, Berlin, 10119, Germanyfull timeLead
€50.5KActiveVerified 5h ago

Job description

Über Carrier

Carrier Global Corporation, ein weltweit führendes Unternehmen für intelligente Klima- und Energielösungen, engagiert sich für Innovationen, die Komfort, Sicherheit und Nachhaltigkeit in den Alltag bringen. Durch modernste Entwicklungen in Bereichen wie Temperaturregelung, Luftqualität und Transport verbessern wir das Leben der Menschen, unterstützen kritische Branchen und gewährleisten den sicheren Transport von Lebensmitteln, lebensrettenden Medikamenten und mehr. Seit der Erfindung der modernen Klimaanlage im Jahr 1902 verfolgen wir ein klares Ziel: das Leben der Menschen und unsere gemeinsame Welt zu verbessern. Unsere führende Position verdanken wir unserer erstklassigen, inklusiven Belegschaft, die den Kunden in den Mittelpunkt stellt. Weitere Informationen finden Sie unter corporate.carrier.com oder folgen Sie Carrier in sozialen Medien @Carrier.


Das sind wir

Viessmann Climate Solutions, als Teil der Carrier Global Corporation, wurde 1917 als Heiztechnik-Hersteller gegründet, und ist heute ein weltweit führender Anbieter für effiziente und systemische Klima- und erneuerbare Energielösungen für den Wohn- und Gewerbesektor. Wir decken alle Anwendungen ab: Heizen, Kühlen, Lüften, Wasser- und Luftqualität, Energieerzeugung und Energiespeicherung für den Wohn- und Gebäudesektor.

Unser integriertes Lösungsangebot verbindet Produkte und Systeme über digitale Plattformen und Dienstleistungen nahtlos zu einer ganzheitlichen Klima- und Energielösung und schafft so ein sicheres und verlässliches Wohlfühlklima für unsere Nutzer*innen. Alle Aktivitäten basieren auf unserem Unternehmensleitbild „Wir gestalten Lebensräume für zukünftige Generationen‟ und unsere Mitarbeiter*innen spielen dabei mit Leidenschaft eine aktive Rolle bei der Energiewende. Sei ein Teil von dieser spannenden Reise.

Besuchen Sie unsere Website: https://www.viessmann-climatesolutions.com/

Eine Karriere mit Selbstvertrauen aufbauen

Zur Verstärkung unseres Teams suchen wir zum nächstmöglichen Zeitpunkt eine/n Team Lead Customer Service.

Aufgaben:

Als Team Lead Customer Service sind Sie verantwortlich für:

  • Führung und Koordination der Customer Service- Mitarbeiter

  • Einsatz und Planung, Qualitätskontrolle und Performance-Überwachung

  • Durchführung von Mitarbeitergesprächen und Teambesprechungen

  • Analyse von Kundenzufriedenheit und Ableitung von Maßnahmen

  • KPI getriebene Analyse der Kundenzufriedenheit und Ableitung von Optimierungsmaßnahmen

  • Verbesserung interner Prozesse zur Effizienzsteigerung

Anforderungen

  • Erfahrung in Teamleitung und operativer Steuerung von Service-Teams

  • Organisationsstark, kommunikationsstark und empathisch

  • Belastbar und lösungsorientiert

  • Kenntnisse im Bereich Kundenservice oder technische Dienstleistungen von Vorteil

  • Fliessend in Deutsch, Englisch vorteilhaft

Unser Angebot

  • Festanstellung in einem erfolgreichen Unternehmen, in dem neue Technologien auf eine moderne Arbeitsplatzkultur treffen

  • Betriebliche Altersvorsorge

  • 30 Tage bezahlten Urlaub im Jahr

  • Vielfältige Karrieremöglichkeiten in einem internationalen Netzwerk

  • Langfristige Perspektiven in einem wachsenden Unternehmen

  • Umfangreiche Fort- und Weiterbildungsmöglichkeiten

  • Flexible Arbeitszeiten

  • Offene Kommunikation und kollegiale Atmosphäre

  • Ein Mentor während der Einarbeitung

Unser Engagement für Sie

Unser größtes Kapital sind Fachwissen, Kreativität und die Leidenschaft unserer Mitarbeitenden. Wir geben täglich unser Bestes, ein großartiger Arbeitgeber zu sein, der die größten Talente anzieht, entwickelt und bindet. Wir wollen ein Umfeld schaffen, in dem man sich zugehörig fühlt und in der Vielfalt und Integration der Motor für Wachstum und Innovation sind. Wir bieten bereichernde Karrieremöglichkeiten, hören auf das Feedback unserer Mitarbeitenden und fordern uns selbst immer wieder heraus, besser zu werden. Das ist „The Carrier Way“.

Kommen Sie zu uns und machen Sie einen Unterschied!


Vergütungsspanne

Die jährliche Vergütung für diese Position liegt zwischen €50,500.00-€101,500.00 Faktoren wie Fähigkeiten, Ausbildung, Erfahrung und weitere Qualifikationen können die Vergütung innerhalb dieser Spanne beeinflussen. Faktoren, die die Vergütung innerhalb dieser Gehaltsspanne beeinflussen können, sind unter anderem Qualifikationen, Ausbildung, Berufserfahrung, die Anwendbarkeit eines Tarifvertrags (CLA), die marktübliche Vergütung für die Position sowie weitere besondere Qualifikationen der erfolgreichen Kandidatin bzw. des erfolgreichen Kandidaten.

Weitere Vergütung

Diese Position kann Anspruch auf kurzfristige Bonuszahlungen haben.

Leistungen

Wir bieten ein wettbewerbsfähiges Gesamtvergütungspaket mit zusätzlichen Benefits und Gesundheitsprogrammen. Diese variieren je nach Position und Standort.


Gleichbehandlung und Nichtdiskriminierung

Carrier verpflichtet sich zur Gleichbehandlung.

Alle qualifizierten Bewerber werden unabhängig von persönlichen Merkmalen berücksichtigt.


Bei Bedarf an Unterstützung im Bewerbungsprozess kontaktieren Sie uns unter [email protected]


Bewerbungsfrist

Mindestens 14 Tage ab Veröffentlichungsdatum: 30 September 2026

Datenschutzhinweis für Bewerber

Bitte klicken Sie auf den folgenden Link.


Einsatz von KI

Technologiegestützte Tools können einzelne Schritte des Einstellungsprozesses unterstützen, bleiben dabei jedoch stets unter menschlicher Aufsicht.

Similar jobs

Job DescriptionThe Truckload Sales Internship program provides a behind-the-scenes look at how ArcBest connects customers and carriers to keep freight moving across the country. The primary focus of this internship is Carrier Sales, where the Intern, Truckload Sales gains hands-on experience developing relationships with transportation providers (carriers) to coordinate customer shipments. This role learns about the logistics industry, transportation management systems, and effective sales techniques for creating strong carrier partnerships. With guidance from a mentor, this position learns to prospect new carriers and execute operational tasks that ensure excellent customer service. The Intern, Truckload Sales primarily works within the Carrier Sales department while also collaborating with multiple teams, engaging with key personnel, and completing a business project that directly contributes to the department's success. In addition, this position has the opportunity to shadow the Business Development team to learn how new customers are acquired and how sales opportunities are maximized. The Intern, Truckload Sales also has the ability to observe the Truckload Account Development team to understand how long-term customer relationships are nurtured.The Intern, Truckload Sales position provides an exciting opportunity to strengthen professional skills, gain exposure to multiple sales functions, and build a strong foundation for a career in logistics and sales.Responsibilities * Assist a Carrier Sales mentor to execute operational tasks. * Learn sales techniques and gain hands-on experience. * Prospect new carriers through lead generation, research, and cold calling. * Build strong relationships with key contacts, including dispatchers and drivers. * Develop negotiation skills to secure carrier partnerships. * Accurately communicate shipment details to carriers and enter data into the transportation management system. * Track shipments to ensure timely pickup and delivery. * Proactively identify issues and resolve problems to maintain excellent customer service. * Shadow employees in the Business Development department and Truckload Account Development department. * Collaborate with your mentor, communicate across departments, and engage with leadership. * Participate in the internship speaker series, attend internship events, and complete a project. * Other duties and projects, as assigned.RequirementsEducation: * Pursuing Bachelor's Degree Undergraduate education at a Junior level standing, preferredComputer Skills: * Basic knowledge of Microsoft Office Suite.Additional Requirements: * Ability to build and maintain relationships through customer service. * Eager to learn, follow processes, and apply sales techniques. * Effective communication skills, both written and verbal. * Exceptional organizational skills and meticulous attention to detail. * Receptive to feedback and adaptable to coaching. * Proactive, goal-oriented, and self-driven to achieve objectives. * Strong problem-solving skills and critical thinking abilities.Competencies: * Active Learning * Flexibility and Adaptability * Initiative * Interpersonal Relationships * Managing Multiple Priorities * Problem SolvingOther DetailsWork Hours: * This is a part time internship position starting in May through the summer that will average 30-40 hours per week. Typical hours will fall between 8:00 am - 5:00 pm during the summer months.Travel Requirements: * Minimal (0%-25%)Compensation: * This is an hourly position paid biweekly.About UsArcBest, provides best-in-class truckload brokerage services across North America, connecting shippers and carriers to deliver products when and where they're needed. Backed by ArcBest's reliable asset-based system, we offer the capacity to scale and keep supply chains moving and businesses growing. We're Driven for Better, prioritizing transparency and trusted relationships with our customers, carriers and our people.

ArcBest
Intern
Verified 1d agoPosted 28 days ago

Job Description The Truckload Sales Internship program provides a behind-the-scenes look at how ArcBest connects customers and carriers to keep freight moving across the country. The primary focus of this internship is Carrier Sales, where the Intern, Truckload Sales gains hands-on experience developing relationships with transportation providers (carriers) to coordinate customer shipments. This role learns about the logistics industry, transportation management systems, and effective sales techniques for creating strong carrier partnerships. With guidance from a mentor, this position learns to prospect new carriers and execute operational tasks that ensure excellent customer service. The Intern, Truckload Sales primarily works within the Carrier Sales department while also collaborating with multiple teams, engaging with key personnel, and completing a business project that directly contributes to the department's success. In addition, this position has the opportunity to shadow the Business Development team to learn how new customers are acquired and how sales opportunities are maximized. The Intern, Truckload Sales also has the ability to observe the Truckload Account Development team to understand how long-term customer relationships are nurtured.The Intern, Truckload Sales position provides an exciting opportunity to strengthen professional skills, gain exposure to multiple sales functions, and build a strong foundation for a career in logistics and sales. Responsibilities * Assist a Carrier Sales mentor to execute operational tasks. * Learn sales techniques and gain hands-on experience. * Prospect new carriers through lead generation, research, and cold calling. * Build strong relationships with key contacts, including dispatchers and drivers. * Develop negotiation skills to secure carrier partnerships. * Accurately communicate shipment details to carriers and enter data into the transportation management system. * Track shipments to ensure timely pickup and delivery. * Proactively identify issues and resolve problems to maintain excellent customer service. * Shadow employees in the Business Development department and Truckload Account Development department. * Collaborate with your mentor, communicate across departments, and engage with leadership. * Participate in the internship speaker series, attend internship events, and complete a project. * Other duties and projects, as assigned.Requirements Education: * Pursuing Bachelor's Degree Undergraduate education at a Junior level standing, preferredComputer Skills: * Basic knowledge of Microsoft Office Suite.Additional Requirements: * Ability to build and maintain relationships through customer service. * Eager to learn, follow processes, and apply sales techniques. * Effective communication skills, both written and verbal. * Exceptional organizational skills and meticulous attention to detail. * Receptive to feedback and adaptable to coaching. * Proactive, goal-oriented, and self-driven to achieve objectives. * Strong problem-solving skills and critical thinking abilities.Competencies: * Active Learning * Flexibility and Adaptability * Initiative * Interpersonal Relationships * Managing Multiple Priorities * Problem SolvingOther Details Work Hours: * This is a part time internship position starting in May through the summer that will average 30-40 hours per week. Typical hours will fall between 8:00 am - 5:00 pm during the summer months.Travel Requirements: * Minimal (0%-25%)Compensation: * This is an hourly position paid biweekly.About UsArcBest, provides best-in-class truckload brokerage services across North America, connecting shippers and carriers to deliver products when and where they're needed. Backed by ArcBest's reliable asset-based system, we offer the capacity to scale and keep supply chains moving and businesses growing. We're Driven for Better, prioritizing transparency and trusted relationships with our customers, carriers and our people.

ArcBest
Intern
Verified 1d agoPosted 29 days ago

Job Description The Student Worker in the Financial Services department is primarily responsible for managing daily procedures for the department and managing customer and vendor relationships. This position will work with multiple teams including Accounts Receivable, Cash Application, and Accounts Payable, as deemed appropriate by the leadership of the department. Responsibilities Review customer terms, paperwork and shipment details to ensure accurate invoicing.Manage customer account balances and identify delinquent payment situations.Process, print and transmit invoices.Apply cash as it is received from customer.Work to ensure customer and carrier relationships are maintained.Resolve customer disputes and rejections and perform root cause analysis with invoice transmission.Resolve account past due issues, billing disputes, misapplied payments, and other requests, as needed, to ensure accurate and timely payment of invoices.Image carrier invoices and index for payment processing and records storage.Review and approve vendor invoices, setups, and corrections.Determine root cause issue for late payments and implement problem solving solutions to prevent future late payments either from customers (A/R) or vendors (A/P).Work on specific projects as they arise, such as gathering credit report data, organizing and printing correspondence to customers, and entering invoice data into online systems.Improve quality, productivity, and effectiveness through the Quality Process in the handling of internal and external customers.Other duties and projects, as assigned. Requirements Education:High School Diploma / GED, requiredPursuing Bachelor's DegreeExperience:No prior experience necessaryComputer Skills:Proficient in Microsoft Office Suite, preferredAdditional Requirements:Must be able to maintain highly confidential information.Competencies:Active LearningFlexibility and AdaptabilityInitiativeInterpersonal RelationshipsManaging Multiple PrioritiesProblem Solving Other Details Work Hours:This is a part time position that will average fewer than 30 hours per week. Work hours generally fall between 8:00 am - 5:00 pm with occasional irregular hours depending on workload.Travel Requirements:Minimal (0%-25%)Compensation:This is an hourly position paid biweekly. About Us ArcBest® is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. We offer ground, air, and ocean transportation through various capacity providers, including our LTL carrier ABF Freight®, our truckload service MoLo®, and our expedite fleet, Panther Premium Logistics®. Through our managed solutions, we partner with customers to create logistics strategies that increase operational efficiencies, reduce costs and give better insights into their supply chains. We also offer moving services through U-Pack®. Our technology and innovations team, ArcBest Technologies, provides custom-built solutions, leading-edge technology, and advanced analytics that help support our customers and optimize supply chains. Want to join the ArcBest team? We're looking for top talent who supports our values-driven culture and is driven to deliver an excellent customer experience.

ArcBest
Verified 1d agoPosted 8 days ago