Support Engineer

AttentiveUnited States
$75K–85KActiveVerified 2h ago

Job description

Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces, and the Human Rights Campaign Foundation's Corporate Equality Index!

About the Role
We’re looking for naturally curious, creative people that can think on their feet and enthusiastically tackle problems head on. As a Support Engineer you will work both directly with our customers, as well as the Customer Success team, to ensure customers’ technical needs are met as our product offerings rapidly grow. You will serve as a key link between Customer Success (CS) and Engineering, enabling CS to help our customers employ Attentive technology to achieve their marketing goals.

What You’ll Accomplish

  • Communicate with customers via Zendesk, JIRA, or scheduled calls to best understand and identify customer issues and your role in addressing them
  • Serve as a technical point of contact support resource for Customer Success to drive the resolution of technical requests, involving
  • Translate customer feedback to engineering action, leveraging proper escalation routes to manage internal and external stakeholders’ expectations.
  • Work cross functionally across Customer Success, Product and Engineering to triage and mitigate issues - including site event incidents
  • Creatively problem solve to develop strategic, reusable solutions. Identify bugs and effectively escalate to the appropriate internal parties

Your Expertise

  • Affinity for problem solving and crafting innovative, reusable solutions
  • Possess high level of emotional intelligence, handling difficult situations with empathy and professionalism
  • Exceptional direct customer communication, organization, prioritization, and time-management skills in a fast-paced and demanding environment
  • Experienced in handling incidents and internal communications both within and outside of (on-call) business hours
  • Willingness to adapt when needed and step out of your comfort zone to try/learn new things
  • Advanced ability to communicate and collaborate with cross-departmental partners and stakeholders
  • Detail oriented and accuracy obsessed in a dynamic and fast-paced environment
  • Experience in MarTech/AdTech or a technical service environment preferred
  • Strong written and verbal communication skills; ability to explain technical concepts to non-technical people and communicate urgency in tickets and live conversations
  • A critical thinker with the ability to logically and methodically investigate and problem-solve
  • Code Aptitude: A strong understanding of HTML/CSS and SQL required; familiarity with at least one programming or scripting language, such as JavaScript,, Liquid, or TypeScript is preferred
  • Familiarity with Webhooks, REST APIs, and API documentation
  • BS/BA Degree or equivalent

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

  • The US base salary range for this full-time position is $75,000 - $85,000 annually + equity + benefits
  • Our salary ranges are determined by role, level and location

#LI-SJ1

By applying for this position, your data will be processed as per Attentive's Privacy Policy.

Attentive Company Values Default to Action - Move swiftly and with purpose Be One Unstoppable Team - Rally as each other’s champions Champion the Customer - Our success is defined by our customers' success Act Like an Owner - Take responsibility for Attentive’s success Learn more about AWAKE, Attentive’s collective of employee resource groups. If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience. At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.

Similar jobs

Job DescriptionApplicants must be currently authorized to work in the United States and the employer will not sponsor applicants for work visas for this role. The Engineer - Yield will participate in a nine-month rotational program within the Pricing, Strategy, and Costing departments under ArcBest Yield learning to 1) analyze supply chain solution opportunities to meet customer logistics needs while using and interpreting all relevant cost, market, and value-added information; 2) provide internal management consulting for ArcBest leaders that deepens understanding of profitability drivers; and, 3) provide analytical support for new and existing business opportunities while developing innovative tools and processes to advance strategic yield initiatives. Following the rotation, each Engineer will be placed with the hiring department that best matches their career interest and company need. Responsibilities * Work directly with Sales and other departments to determine the optimal level of price and service for existing and potential accounts. * Understand various ArcBest business units/services and their respective pricing structure and objectives. * Determine cost projections and/or potential efficiency improvements on both new and existing business opportunities. * Develop, negotiate, and implement rate increases for ArcBest customers. * Represent the Pricing and Supply Chain team on customer conference calls and site visits. * Execute detailed instructions for pricing agreements while ensuring publication and loading accuracy. * Conduct business and financial analysis. * Assist with strategic and tactical planning. * Complete operational modeling, performance measurement, and market research. * Design and implement appropriate solutions. * Provide timely, accurate, and actionable data and analysis to decision makers at all levels. * Analyze and report on changes in yield and business profile. * Identify and evaluate profit and yield improvement opportunities. * Assist in the examination and efficiencies of existing and prospective business. * Define data requirements, analyze, and interpret data from a variety of sources. * Maintain a positive attitude while driving desired results. * Work in a team setting to accomplish corporate, departmental, and individual goals. * Improve quality, productivity, and effectiveness through the Quality Process. * Other duties and projects, as assigned.Requirements Education: * Bachelor's Degree in a technical field, such as Industrial Engineering or Mathematics. or * Other Engineering degrees and majors with a strong analytical background, such as Business Data Analytics, will be considered.Computer Skills: * Proficient in Microsoft Office Suite and a programming language such as VBA, R, Python, or SQL, preferred * Sufficient knowledge of computer models, computer-generated reports and PC networking, preferredAdditional Requirements: * Superior analytical and leadership skills * Ability to learn new systems quickly.Competencies: * Accuracy and Attention to Detail * Business Analytics * Effective Communication of Complex Concepts * Decision Making and Critical Thinking * Initiative * Managing Multiple Priorities * Producing Results * Systems ThinkingOther Details Work Hours: * Generally, 8:00 am - 5:00 pm Monday through Friday with irregular hours depending on workload.Travel Requirements: * Minimal (0%-25%)Compensation: * This is a salary position paid biweekly.About UsArcBest is a multibillion-dollar integrated logistics company that's helped businesses build better supply chains for over a century. With 14,000+ employees across 230 campuses and service centers, we connect owned assets, a broad brokerage network and innovative technology to deliver end-to-end supply chain solutions for customers around the world.

ArcBestFort Smith, AR - McClure Campus
Verified Oct 2, 2026Posted 2 months ago

Your Job Are you curious about how global companies make decisions, manage risk, navigate complex challenges, and create value? Whether you're studying business, communications, engineering, finance, data analytics, information systems, political science, life sciences, psychology, English, or another discipline, this internship offers an opportunity to explore impactful career paths you may not have considered. Our rotational internship program provides hands-on exposure to legal, compliance, and business teams through meaningful projects and site visits. Interns gain experience leveraging AI-enabled tools in legal and compliance settings, participate in pro bono opportunities, and receive personalized guidance from dedicated supervisors and mentors throughout the internship.Our TeamThe Legal & Compliance Capability at Koch Inc, is far more than a team of attorneys. Our organization includes professionals with diverse educational backgrounds and expertise who help the business solve problems, improve processes, leverage technology, manage risk, strengthen compliance programs, protect intellectual property, support transactions, and drive business success. Many of our leaders and top contributors are not attorneys and have built rewarding careers without attending law school. Internship Rotations May Include: Business/Commercial & Contracts Compliance & Ethics Employment, Labor & Benefits Environment, Health & Safety Government Affairs HR Compliance and Employee Relations Intellectual Property International Trade Compliance Learning and Development Legal Operations Litigation Mergers & Acquisitions Product Safety What You Will Do Conduct research, analysis, and problem-solving on a variety of business, compliance, operational, and legal topics Assist with drafting, reviewing, and managing contracts, agreements, and other business documents Support compliance and ethics initiatives, training, and program development Help manage projects involving litigation, investigations, dispute resolution, or regulatory matters Collaborate with internal business partners and external service providers to coordinate information and advance key initiatives Participate in due diligence activities supporting acquisitions, divestitures, and strategic business transactions Assist in protecting and managing intellectual property assets, including patents, trademarks, and copyrights Explore how technology and data are transforming professional services through tools supporting contract management, intake and delivery, eDiscovery, intellectual property, records and information management, data privacy, and AI-enabled workflows Contribute ideas that improve processes, increase efficiency, and enhance the experience of internal customers Gain exposure to Koch's Principle Based Management™ philosophy and learn how our teams create long-term value through innovation, collaboration, and continuous improvement. Who You Are (Basic Qualifications) Enrolled in a degree or alternative education program (e.g., four-year college, two-year technical college, certificate program, upskilling program, etc.) Eligible for full-time employment before or by May 2028 Authorized to work permanently in the United States for any employer without sponsorship What Will Put You Ahead Demonstrated curiosity and a desire to learn in unfamiliar areas Strong written and verbal communication skills Problem-solving and critical-thinking abilities Initiative and willingness to take ownership of projects Ability to manage multiple priorities in a fast-paced environment Strong analytical skills and attention to detail Interest in how business, technology, risk, compliance, and strategy intersect Experience collaborating with others to achieve a shared goal Proficiency with data analysis, technology tools, AI applications, or process improvement methodologies Why Consider This Internship? This internship is designed for students who want to explore careers that combine business, technology, strategy, operations, risk management, and problem solving. You do not need to plan on attending law school to be successful here. If you're interested in how organizations make decisions, solve complex challenges, and create value, this experience will introduce you to career paths that are less well-known but highly impactful.This role is not eligible for VISA Sponsorship. At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Hiring PhilosophyAll Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here. Our BenefitsOur goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results. Equal OpportunitiesEqual Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu)

Koch
Intern
Verified 2d agoPosted 2 months ago

Your Job Are you curious about how global companies make decisions, manage risk, navigate complex challenges, and create value? Whether you're studying business, communications, engineering, finance, data analytics, information systems, political science, life sciences, psychology, English, or another discipline, this internship offers an opportunity to explore impactful career paths you may not have considered. Our rotational internship program provides hands-on exposure to legal, compliance, and business teams through meaningful projects and site visits. Interns gain experience leveraging AI-enabled tools in legal and compliance settings, participate in pro bono opportunities, and receive personalized guidance from dedicated supervisors and mentors throughout the internship.Our TeamThe Legal & Compliance Capability at Koch Inc, is far more than a team of attorneys. Our organization includes professionals with diverse educational backgrounds and expertise who help the business solve problems, improve processes, leverage technology, manage risk, strengthen compliance programs, protect intellectual property, support transactions, and drive business success. Many of our leaders and top contributors are not attorneys and have built rewarding careers without attending law school. Internship Rotations May Include: Business/Commercial & Contracts Compliance & Ethics Employment, Labor & Benefits Environment, Health & Safety Government Affairs HR Compliance and Employee Relations Intellectual Property International Trade Compliance Learning and Development Legal Operations Litigation Mergers & Acquisitions Product Safety What You Will Do Conduct research, analysis, and problem-solving on a variety of business, compliance, operational, and legal topics Assist with drafting, reviewing, and managing contracts, agreements, and other business documents Support compliance and ethics initiatives, training, and program development Help manage projects involving litigation, investigations, dispute resolution, or regulatory matters Collaborate with internal business partners and external service providers to coordinate information and advance key initiatives Participate in due diligence activities supporting acquisitions, divestitures, and strategic business transactions Assist in protecting and managing intellectual property assets, including patents, trademarks, and copyrights Explore how technology and data are transforming professional services through tools supporting contract management, intake and delivery, eDiscovery, intellectual property, records and information management, data privacy, and AI-enabled workflows Contribute ideas that improve processes, increase efficiency, and enhance the experience of internal customers Gain exposure to Koch's Principle Based Management™ philosophy and learn how our teams create long-term value through innovation, collaboration, and continuous improvement. Who You Are (Basic Qualifications) Enrolled in a degree or alternative education program (e.g., four-year college, two-year technical college, certificate program, upskilling program, etc.) Eligible for full-time employment before or by May 2028 Authorized to work permanently in the United States for any employer without sponsorship What Will Put You Ahead Demonstrated curiosity and a desire to learn in unfamiliar areas Strong written and verbal communication skills Problem-solving and critical-thinking abilities Initiative and willingness to take ownership of projects Ability to manage multiple priorities in a fast-paced environment Strong analytical skills and attention to detail Interest in how business, technology, risk, compliance, and strategy intersect Experience collaborating with others to achieve a shared goal Proficiency with data analysis, technology tools, AI applications, or process improvement methodologies Why Consider This Internship? This internship is designed for students who want to explore careers that combine business, technology, strategy, operations, risk management, and problem solving. You do not need to plan on attending law school to be successful here. If you're interested in how organizations make decisions, solve complex challenges, and create value, this experience will introduce you to career paths that are less well-known but highly impactful.This role is not eligible for VISA Sponsorship. At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Hiring PhilosophyAll Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here. Our BenefitsOur goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results. Equal OpportunitiesEqual Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu)

Koch
Intern
Verified 2d agoPosted 2 months ago

Your Job Are you curious about how global companies make decisions, manage risk, navigate complex challenges, and create value? Whether you're studying business, communications, engineering, finance, data analytics, information systems, political science, life sciences, psychology, English, or another discipline, this internship offers an opportunity to explore impactful career paths you may not have considered. Our rotational internship program provides hands-on exposure to legal, compliance, and business teams through meaningful projects and site visits. Interns gain experience leveraging AI-enabled tools in legal and compliance settings, participate in pro bono opportunities, and receive personalized guidance from dedicated supervisors and mentors throughout the internship.Our TeamThe Legal & Compliance Capability at Koch Inc, is far more than a team of attorneys. Our organization includes professionals with diverse educational backgrounds and expertise who help the business solve problems, improve processes, leverage technology, manage risk, strengthen compliance programs, protect intellectual property, support transactions, and drive business success. Many of our leaders and top contributors are not attorneys and have built rewarding careers without attending law school. Internship Rotations May Include: Business/Commercial & Contracts Compliance & Ethics Employment, Labor & Benefits Environment, Health & Safety Government Affairs HR Compliance and Employee Relations Intellectual Property International Trade Compliance Learning and Development Legal Operations Litigation Mergers & Acquisitions Product Safety What You Will Do Conduct research, analysis, and problem-solving on a variety of business, compliance, operational, and legal topics Assist with drafting, reviewing, and managing contracts, agreements, and other business documents Support compliance and ethics initiatives, training, and program development Help manage projects involving litigation, investigations, dispute resolution, or regulatory matters Collaborate with internal business partners and external service providers to coordinate information and advance key initiatives Participate in due diligence activities supporting acquisitions, divestitures, and strategic business transactions Assist in protecting and managing intellectual property assets, including patents, trademarks, and copyrights Explore how technology and data are transforming professional services through tools supporting contract management, intake and delivery, eDiscovery, intellectual property, records and information management, data privacy, and AI-enabled workflows Contribute ideas that improve processes, increase efficiency, and enhance the experience of internal customers Gain exposure to Koch's Principle Based Management™ philosophy and learn how our teams create long-term value through innovation, collaboration, and continuous improvement. Who You Are (Basic Qualifications) Enrolled in a degree or alternative education program (e.g., four-year college, two-year technical college, certificate program, upskilling program, etc.) Eligible for full-time employment before or by May 2028 Authorized to work permanently in the United States for any employer without sponsorship What Will Put You Ahead Demonstrated curiosity and a desire to learn in unfamiliar areas Strong written and verbal communication skills Problem-solving and critical-thinking abilities Initiative and willingness to take ownership of projects Ability to manage multiple priorities in a fast-paced environment Strong analytical skills and attention to detail Interest in how business, technology, risk, compliance, and strategy intersect Experience collaborating with others to achieve a shared goal Proficiency with data analysis, technology tools, AI applications, or process improvement methodologies Why Consider This Internship? This internship is designed for students who want to explore careers that combine business, technology, strategy, operations, risk management, and problem solving. You do not need to plan on attending law school to be successful here. If you're interested in how organizations make decisions, solve complex challenges, and create value, this experience will introduce you to career paths that are less well-known but highly impactful.This role is not eligible for VISA Sponsorship. At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Hiring PhilosophyAll Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here. Our BenefitsOur goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results. Equal OpportunitiesEqual Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu)

Koch
Intern
Verified 2d agoPosted 2 months ago