Strategic Operations Director

Microsoftfull timeDirector
Active

Job description

Cohort Orchestration & Meeting Effectiveness: Own the operating model for leadership cohorts and executive governance forums. Ensure meetings are well-structured, outcome-oriented, and connected to business priorities, with clear expectations before, during, and after each cohort discussion. Decision Capture & Action Follow-Through: Translate the richness of cohort discussions into documented decisions, actionable next steps, accountable owners, and visible follow-through. Establish mechanisms to ensure actions are routed, tracked, and closed with the right level of governance and escalation. Transcript Analysis & Meeting Intelligence: Use transcripts, meeting artifacts, stakeholder feedback, and AI-enabled analysis to extract key themes, decisions, commitments, risks, dependencies, and follow-up needs. Convert unstructured discussion into structured insights and execution-ready outputs. Targeted Persona Recaps & Stakeholder Communication: Design and scale targeted recap models that get the right information to the right people. Create persona-based summaries for executives, Chiefs of Staff, business owners, action owners, and downstream teams so each audience receives the context and next steps needed to execute. Systems & Process Design: Create durable systems, standards, templates, workflows, and operating procedures that allow the cohort motion to scale consistently. Build mechanisms that reduce dependency on individual heroics and allow the engine to operate with repeatable quality. Action Governance & Accountability: Drive consistent governance for action management, including ownership, due dates, prioritization, dependencies, status reporting, and closure discipline. Improve transparency and accountability across cross-functional teams responsible for execution. Executive Governance & Business Rhythm Alignment: Partner with executives, Chiefs of Staff, and business leaders to ensure cohort outputs feed into broader business rhythms, planning cycles, leadership reviews, and execution forums. Maintain alignment between cohort discussions and MCAPS priorities. Insight Synthesis & Continuous Improvement: Analyze meeting effectiveness, recap consumption, action completion, stakeholder feedback, and recurring business themes to identify improvements. Develop recommendations that increase cohort value, reduce noise, and improve organizational velocity. Platform & Tooling Partnership: Partner with engineering, business process, productivity, and operations teams to improve the tools and platforms that support cohort management, transcript analysis, action systems, reporting, and knowledge distribution. Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 8+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles Master's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 12+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles OR Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 15+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles OR equivalent experience.

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Sr. Strategic Operations Director

Job Openings Sr. Strategic Operations Director About the job Sr. Strategic Operations Director Job Title: Sr. Strategic Operations Director Job Location: Carlsbad, California, United States of America Job Location Type: Remote Job Contract Type: Full-time Job Seniority Level: To be eligible for this position, you must reside in the same country/sales region where the job is located.Job OverviewLeads the governance of assets, resources, technology and processes required to support the designated customer portfolio of Assets (defined as compounds in development). In this capacity the individual will additionally seek to provide oversight of all projects as well as lead the operational governance committee.Essential FunctionsLead strategic planning, direction and support to business/strategic development initiatives for designated customer.Lead member of the strategic Account Management team; responsible for leading key SAM initiatives.Lead member of the Strategic Account Management (SAM) team; responsible for leading key SAM initiatives.Directs the designated customer account globally to provide leadership oversight to customer and IQVIA assigned project teams and lead the development of and adherence by all project teams to an operations manual specific to the designated customer account for all product development projects.Accountable for the development and management against key customer rules of engagement and/or operational norms.Direct the delivery against key metrics, milestones, and contractual obligations for a portfolio of projects to encompass expectation setting and management against quality, time and financial objectives (e.g. project & portfolio margin targets).Serve as the primary operational management contact globally to the designated customer account; responsible for driving and ensuring appropriate communication channels are maintained and key customer expectations transcend the organization and are adhered to across the portfolio of projects.Lead the review of a customer pipeline, opportunities pending, and future customer needs in support of the quarterly development of resource forecasts for delivery to the cost centers providing resources to the designated customer account (e.g. project management, QLAB, Phase I, ECG, data management, clinical operations, biostatistics, etc).Act as the key relationship manager for designated customer; serve as the primary management holder for a designated customer escalation plan, recommend courses of action regarding client management issues; implement requisite action plans.Serve as a member of the designated customer Operations and Governance Committee(s).Team member responsible for participation in the development and support of customer sales initiatives; activities to include, proposal and budget development, commercial feasibility of potential programs and impact on company operations and goals.Lead, oversee and manage the enterprise to ensure global customer best practices are adhered to by individuals assigned to projects for the designated customer account.Lead, oversee and manage the enterprise to ensure the IQVIA transformational and business practices are adhered to by individuals assigned to projects for the designated customer account.Perform other duties as assigned.QualificationsOther Degree in Life Science, Business Management or related field Req15 years in the pharmaceutical, CRO, or related industry, experience to include clinical operations, CRA, Commercial and /or alternative operational functional (e.g. business development, data management, project management, laboratory, pre-clinical) Req OrEquivalent combination of education, training and experience ReqDemonstrated knowledge of contractual obligations and processes and customer accounts.Excellent motivation, team building and leadership skills.Excellent presentation and negotiation skills.Excellent communication skills.Good problem-solving skills.Demonstrated ability to deliver results to the appropriate quality and timeline metrics.Strong influencing and negotiation skills.Excellent customer service skills.Sound judgment and decision-making skills.Strong software and computer skills, including MS Office applications.Ability to establish and maintain effective working relationships with coworkers, managers and clients.25% travel is required (based on location).IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.comIQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoeIQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.The potential base pay range for this role, when annualized, is $123,400.00 - $343,800.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.This job is curated by Lifelancer. Lifelancer is a talent-hiring platform in Life Sciences, Pharma and IT. The platform connects talent with opportunities in pharma, biotech, health sciences, healthtech and IT domains. 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