Regional Field Support Agent

Liaising with customers to troubleshoot and diagnose issues remotelyAnswering calls out of hours on a rota basisApplying fixes and performing maintenance tasks on customer EPOS systemsTraining external or internal users of all levels to use our software and systemsProvide IT technical support and assistance to group employees.Selling merchandise and other products to existing clients.Excellent communication and customer-facing skills.Self-motivated, able to use own initiative and confidence to question.Effective team worker and able to deal and work with people of all levels.Proactive with good problem-solving skills.Excellent organisation and time management skills to meet set targets and deadlinesWorking collaboratively with internal technical and project teams to solve customer issuesRequirementsExperience in account management, sales, customer service, or technical support, preferably within the restaurant, takeaway, or fast-food industry.Strong technical aptitude with a basic understanding of IT, EPOS, or APOS systems (training will be provided)Excellent problem-solving skills with the ability to troubleshoot software and hardware-related issues.Strong communication and interpersonal skills, with the ability to engage and build rapport with business owners.Ability to work independently, prioritize tasks, and manage time effectively in a fast-paced environmentComfortable working flexible hours, including evenings or weekends, to align with restaurant operating hoursWillingness to travel across the UK for on-site visits when required.Valid driver’s license and access to a vehicle are essentialBenefits33 days holidays (inclusive of Bank Holidays)5 flexible Bank Holidays - Work them if you choose and use the leave days elsewhere in the year.Holiday exchange - Buy up to 5 days holiday per yearCar Allowance & Fuel ReimbursementEmployee Assistance ProgrammeWellness SchemeDiscounted Cancer ScreeningDiscount HubCycle to Work SchemeGym Membership - Contribution of up to £30 per monthWill Writing ServiceMobile or Tech Salary Sacrifice SchemeHeavily discounted Bupa Select Complete (Medical History Disregarding) Policy option for you and your immediate family.Death in Service - Salary x4 Life CoverLiaising with customers to troubleshoot and diagnose issues remotelyAnswering calls out of hours on a rota basisApplying fixes and performing maintenance tasks on customer EPOS systemsTraining external or internal users of all levels to use our software and systemsProvide IT technical support and assistance to group employees.Selling merchandise and other products to existing clients.Excellent communication and customer-facing skills.Self-motivated, able to use own initiative and confidence to question.Effective team worker and able to deal and work with people of all levels.Proactive with good problem-solving skills.Excellent organisation and time management skills to meet set targets and deadlinesWorking collaboratively with internal technical and project teams to solve customer issues

• Liaising with customers to troubleshoot and diagnose issues remotely

Liaising with customers to troubleshoot and diagnose issues remotelyLiaising with customers to troubleshoot and diagnose issues remotelyLiaising with customers to troubleshoot and diagnose issues remotelyLiaising with customers to troubleshoot and diagnose issues remotely

• Answering calls out of hours on a rota basis

Answering calls out of hours on a rota basisAnswering calls out of hours on a rota basisAnswering calls out of hours on a rota basisAnswering calls out of hours on a rota basis

• Applying fixes and performing maintenance tasks on customer EPOS systems

Applying fixes and performing maintenance tasks on customer EPOS systemsApplying fixes and performing maintenance tasks on customer EPOS systemsApplying fixes and performing maintenance tasks on customer EPOS systemsApplying fixes and performing maintenance tasks on customer EPOS systems

• Training external or internal users of all levels to use our software and systems

Training external or internal users of all levels to use our software and systemsTraining external or internal users of all levels to use our software and systemsTraining external or internal users of all levels to use our software and systemsTraining external or internal users of all levels to use our software and systems

• Provide IT technical support and assistance to group employees.

Provide IT technical support and assistance to group employees.Provide IT technical support and assistance to group employees.Provide IT technical support and assistance to group employees.Provide IT technical support and assistance to group employees.

• Selling merchandise and other products to existing clients.

Selling merchandise and other products to existing clients.Selling merchandise and other products to existing clients.Selling merchandise and other products to existing clients.Selling merchandise and other products to existing clients.

• Excellent communication and customer-facing skills.

Excellent communication and customer-facing skills.Excellent communication and customer-facing skills.Excellent communication and customer-facing skills.Excellent communication and customer-facing skills.

• Self-motivated, able to use own initiative and confidence to question.

Self-motivated, able to use own initiative and confidence to question.Self-motivated, able to use own initiative and confidence to question.Self-motivated, able to use own initiative and confidence to question.Self-motivated, able to use own initiative and confidence to question.

• Effective team worker and able to deal and work with people of all levels.

Effective team worker and able to deal and work with people of all levels.Effective team worker and able to deal and work with people of all levels.Effective team worker and able to deal and work with people of all levels.Effective team worker and able to deal and work with people of all levels.

• Proactive with good problem-solving skills.

Proactive with good problem-solving skills.Proactive with good problem-solving skills.Proactive with good problem-solving skills.Proactive with good problem-solving skills.

• Excellent organisation and time management skills to meet set targets and deadlines

Excellent organisation and time management skills to meet set targets and deadlinesExcellent organisation and time management skills to meet set targets and deadlinesExcellent organisation and time management skills to meet set targets and deadlinesExcellent organisation and time management skills to meet set targets and deadlines

• Working collaboratively with internal technical and project teams to solve customer issues

Working collaboratively with internal technical and project teams to solve customer issuesWorking collaboratively with internal technical and project teams to solve customer issuesWorking collaboratively with internal technical and project teams to solve customer issuesWorking collaboratively with internal technical and project teams to solve customer issues