Operation's Director

Job Scope

The role of the Operations Director focuses on improving operational excellence across the organization. The Operations Director is the go-to person for the organization's standard operating procedures and ensures the balance between procedural compliance of the network and resource optimization.

Main Duties and Responsibilities, Include but are not limited to:

• Build a resilient operations foundation for the organization that can support continued rapid growth including new merchants, new segments, new products, new geographies.
  
• Guide the team’s path to realize its vision, from strategic scenario planning to quarterly reviews to weekly leadership team meetings.
  
• Lead cross-functional clarity, collaboration and alignment to key priorities across the team.
  
• Prototype, test, and iterate new processes and operating models that support scalable growth across merchant onboarding, visual operations, and more.
  
• Design and influence multi-year roadmaps to ensure integration within the team and alignment to key partners throughout the organization.
  
• Establish and manage the processes, tools and rhythms that drive the execution of day-to-day work across the team.
  
• Mitigate roadblocks and gaps in the system and help implement the right people, process or technology solutions as needed.
  

Requirements

Qualifications & Skills

• Excellent Leadership, Analytical, and Interpersonal skills.
  
• Excellent oral and written communication skills.
  
• Strategic problem-solving skills.
  
• A bias for action and the delivery of results.
  

Minimum Requirements

· BA, Masters in Management, Business or any related field.

· 10+ years of experience in operations as a managerial role.

· Retail industry experience.

· Fluency in English and Arabic