Customer Success Manager

Job detailsApplication formSummaryAs a Customer Success Manager, you will lead customer success initiatives, keep the company focused on customer outcomes and play a central role in directing the future of the product.You will understand customer outcomes through ongoing collection and analysis of data and feedback and turn this into onboarding and retention strategies as well as feed into the product roadmap. You will be involved in all aspects of account management, demonstrating the product, educating customers and more.We are still a small team and looking for people that not only love building customer relationships but that can also roll up their sleeves and help to build out our process and playbooks. You will have many opportunities to add impact to the business and will join a collaborative team who is ready to change the way the world runs meetings.What you will be doing in the role(Responsibilities)Understand customer outcomes by communicating with customers, analyze customer health metrics, run NPS and gather other feedbackDrive business outcomes by working as a consultative advisor to our customersRepresent the voice of the customer to provide input into every core product, marketing and sales processEngage with customers to drive renewal and expansion opportunitiesServe as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live adoption and value creationCollaborate with the engineering and development team to set up or configure our software platform as per customers’ requirements and troubleshoot technical issues raised by customersGauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvementsRun QBR’s to provide insights and best practices to customers to ensure that they get the most value out of the platformBeing the main point of contact between the company and a number of named enterprise accountsRequirementsWhat you need to be successful in the role (Qualifications)BS or BA (MBA/Master would be bonus)5+ years of experience in Customer Success, Account Management, Business Development, or another client-facing role in a SaaS or software company.Ability to create structure in ambiguous situations and design effective processes.A curious mindset with the ability to dive into deep discovery conversations.Impressive executive presence and communication abilities.Experience using SaaS tools like CRM (e.g. HubSpot) and Analytics tools (e.g. Mixpanel).Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services).Passion for technology and for being a part of a fast-growing SaaS company.Positive attitude and proactive work ethic.Bias for action with a sense of urgency and persistence.A self-motivator, creative, results-driven and solution oriented.Organized and strong time management skills.What sets you apart (Preferred Qualifications)Strong references from previous customers and employers.Highly consultative and curious.Knowledge of Artificial Intelligence technologies and tools.About AvomaAvoma is an intelligent meeting assistant for teams looking to automate some of the common tasks required for customer-focused meetings. We leverage NLP and machine learning to summarize meeting notes and extract key topics and action items discussed. All of this data automatically syncs back into their CRM. This helps to save end users time and focus on what matters most, their customer interactions.We are a venture-funded early-stage startup, have 1000+ paid customers, and are growing consistently month over month.Apply for this positionAutofill from resumeSave time by uploading your resume. (Only PDF or DOCX format supported)Upload filePersonal InformationFirst name*Last name*Email*Phone🇺🇸+1ProfileEducationAddExperienceAddResume*Drag and drop files or click to uploadSupported files: .pdf & .docx, up to 20 MBCover LetterDrag and drop files or click to uploadSupported files: .pdf & .docx, up to 20 MBQuestionsAre you able to work for any employer in the U.S. without sponsorship?*Are you able to work for any employer in the U.S. without sponsorship?YesNoWhen is the soonest you would be able to start if offered the role?Are you willing to commit to a background check if offered the role?*Are you willing to commit to a background check if offered the role?YesNoHow many months/years of Custmer Success experience in SaaS do you have?*How many months/years of Custmer Success experience in SaaS do you have?Apply for this positionJob detailsApplication form