This job appears expired.

Last verified Sep 16, 2026.View similar active jobs →

NinjaOne Careers - Customer Success Manager, LATAM

Manager, Customer SuccessLocation-Mid Level
ExpiredVerified Sep 16, 2026

Job description

NinjaOne Careers { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-08-19", "description": "

About the Role\u00A0\u00A0As a\u00A0NinjaOne\u00A0Customer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. Through heavy phone interaction you will be the lead point of contact for all matters specific to your accounts, and will build and\u00A0maintain\u00A0strong, long-lasting customer relationships. As the Customer Success\u00A0Manager\u00A0you will be the expert in best practices and product adoption negotiating contracts and offering\u00A0additional\u00A0products and services to help the customer recognize the benefits of\u00A0NinjaOne\u2019s\u00A0Solutions while growing and maximizing profit for the company.\u00A0\u00A0\u00A0Location-\u00A0Hybrid in Tampa, FL or Austin, TX- (In the office 4 days per week Mon, Tues, Thurs, & Friday)\u00A0\u00A0\u00A0What\u00A0You\u2019ll\u00A0be Doing\u00A0\u00A0
  • You will\u00A0be responsible for\u00A0growing your individual book of business within your portfolio of existing accounts\u00A0
  • Proactively engage and reach out to your accounts on a regular basis\u00A0\u00A0
  • As the \u201Csingle point of contact\u201D for those accounts, you will build relationships to\u00A0identify, qualify, sort, and develop your own cross-sell and up-sell opportunities\u00A0
  • Communicate with customers and react to client requirements quickly and efficiently\u00A0\u00A0
  • Analyze and understand the customer needs to present a solution that meets the customer requirements\u00A0\u00A0
  • Nurture, build, and\u00A0maintain\u00A0strong relationships with stakeholders to ensure customer satisfaction and to find growth opportunities\u00A0
  • Research and document relevant contact information for existing leads in Salesforce\u00A0
  • Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information\u00A0regarding\u00A0the opportunity is communicated appropriately\u00A0\u00A0\u00A0
  • Maintain knowledge of market conditions and competitive activities\u00A0
  • Other duties as needed\u00A0
\u00A0\u00A0About You\u00A0\u00A0
  • You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections\u00A0
  • As customer advocate and product expert you excel at influencing and inspiring customers\u00A0
  • Polished verbal and written communication skills\u00A0
  • Resilient and calm, you\u00A0are able to\u00A0guide customers through issues and escalations\u00A0
  • You have a proven\u00A0track record\u00A0in achieving and\u00A0maintaining\u00A0sales targets\u00A0
  • You have extensive IT knowledge\u00A0
  • Bachelor\u2019s degree (preferred)\u00A0
  • As an experienced Account Manager, you enjoy \u201Cowning\u201D a portfolio of accounts and guiding them through the customer journey\u2028\u2028\u00A0\u00A0
\u00A0\u00A0About us\u00A0NinjaOne\u00A0unifies IT to simplify work for\u00A0nearly\u00A040,000\u00A0customers\u00A0in 140+ countries.\u00A0\u00A0The\u00A0NinjaOne\u00A0Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees\u00A0a great\u00A0technology experience at work.\u00A0\u00A0NinjaOne\u00A0is obsessed with customer success and has\u00A0retained\u00A0a 98% customer satisfaction score for more than 5 years.\u00A0
\u00A0\u00A0
\u00A0\u00A0What\u00A0You\u2019ll\u00A0Love\u00A0\u00A0\u00A0\u00A0We are a collaborative, kind, and curious community.\u00A0\u00A0We honor your flexibility needs with full-time\u00A0work that is\u00A0hybrid remote.\u00A0We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.\u00A0We help you prepare for your financial future with our 401(k) plan.\u00A0We prioritize your work-life balance with our unlimited PTO.\u00A0We reward your work with opportunities for growth and advancement.\u00A0Additional Information\u00A0
This position is NOT eligible for Visa sponsorship.\u00A0
\u00A0\u00A0
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.\u00A0\u00A0\u00A0\u00A0\u00A0", "hiringOrganization": "NinjaOne", "employmentType": "Full-Time", "industry": "Customer Success", "identifier": "oQUFAfwJ", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Tampa", "addressRegion": "Florida", "addressCountry": "United States" } } ], "title": "Customer Success Manager, LATAM - Portuguese", "baseSalary": { "@type": "MonetaryAmount", "currency": "", "value": { "@type": "QuantitativeValue", "minValue": "", "maxValue": "", "unitText": "" } } } Customer Success Manager, LATAM - Portuguese Customer SuccessHybrid Remote, Tampa, Florida Apply Description About the Role As a NinjaOne Customer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. Through heavy phone interaction you will be the lead point of contact for all matters specific to your accounts, and will build and maintain strong, long-lasting customer relationships. As the Customer Success Manager you will be the expert in best practices and product adoption negotiating contracts and offering additional products and services to help the customer recognize the benefits of NinjaOne’s Solutions while growing and maximizing profit for the company. Location- Hybrid in Tampa, FL or Austin, TX- (In the office 4 days per week Mon, Tues, Thurs, & Friday) What You’ll be Doing You will be responsible for growing your individual book of business within your portfolio of existing accounts Proactively engage and reach out to your accounts on a regular basis As the “single point of contact” for those accounts, you will build relationships to identify, qualify, sort, and develop your own cross-sell and up-sell opportunities Communicate with customers and react to client requirements quickly and efficiently Analyze and understand the customer needs to present a solution that meets the customer requirements Nurture, build, and maintain strong relationships with stakeholders to ensure customer satisfaction and to find growth opportunities Research and document relevant contact information for existing leads in Salesforce Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information regarding the opportunity is communicated appropriately Maintain knowledge of market conditions and competitive activities Other duties as needed About You You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections As customer advocate and product expert you excel at influencing and inspiring customers Polished verbal and written communication skills Resilient and calm, you are able to guide customers through issues and escalations You have a proven track record in achieving and maintaining sales targets You have extensive IT knowledge Bachelor’s degree (preferred) As an experienced Account Manager, you enjoy “owning” a portfolio of accounts and guiding them through the customer journey About us NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. What You’ll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunities for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. Apply Apply Later ← Back to Current Openings Share lang: en_US Share LinkedIn Facebook Twitter Email Similar Jobs Customer Success Manager - German Customer Success Manager - Singapore Technical Support Specialist - French Technical Support Specialist - Italian Manager, Customer Success Powered by Jobvite

NinjaOne Careers { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-08-19", "description": "

About the Role\u00A0\u00A0As a\u00A0NinjaOne\u00A0Customer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. Through heavy phone interaction you will be the lead point of contact for all matters specific to your accounts, and will build and\u00A0maintain\u00A0strong, long-lasting customer relationships. As the Customer Success\u00A0Manager\u00A0you will be the expert in best practices and product adoption negotiating contracts and offering\u00A0additional\u00A0products and services to help the customer recognize the benefits of\u00A0NinjaOne\u2019s\u00A0Solutions while growing and maximizing profit for the company.\u00A0\u00A0\u00A0Location-\u00A0Hybrid in Tampa, FL or Austin, TX- (In the office 4 days per week Mon, Tues, Thurs, & Friday)\u00A0\u00A0\u00A0What\u00A0You\u2019ll\u00A0be Doing\u00A0\u00A0
  • You will\u00A0be responsible for\u00A0growing your individual book of business within your portfolio of existing accounts\u00A0
  • Proactively engage and reach out to your accounts on a regular basis\u00A0\u00A0
  • As the \u201Csingle point of contact\u201D for those accounts, you will build relationships to\u00A0identify, qualify, sort, and develop your own cross-sell and up-sell opportunities\u00A0
  • Communicate with customers and react to client requirements quickly and efficiently\u00A0\u00A0
  • Analyze and understand the customer needs to present a solution that meets the customer requirements\u00A0\u00A0
  • Nurture, build, and\u00A0maintain\u00A0strong relationships with stakeholders to ensure customer satisfaction and to find growth opportunities\u00A0
  • Research and document relevant contact information for existing leads in Salesforce\u00A0
  • Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information\u00A0regarding\u00A0the opportunity is communicated appropriately\u00A0\u00A0\u00A0
  • Maintain knowledge of market conditions and competitive activities\u00A0
  • Other duties as needed\u00A0
\u00A0\u00A0About You\u00A0\u00A0
  • You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections\u00A0
  • As customer advocate and product expert you excel at influencing and inspiring customers\u00A0
  • Polished verbal and written communication skills\u00A0
  • Resilient and calm, you\u00A0are able to\u00A0guide customers through issues and escalations\u00A0
  • You have a proven\u00A0track record\u00A0in achieving and\u00A0maintaining\u00A0sales targets\u00A0
  • You have extensive IT knowledge\u00A0
  • Bachelor\u2019s degree (preferred)\u00A0
  • As an experienced Account Manager, you enjoy \u201Cowning\u201D a portfolio of accounts and guiding them through the customer journey\u2028\u2028\u00A0\u00A0
\u00A0\u00A0About us\u00A0NinjaOne\u00A0unifies IT to simplify work for\u00A0nearly\u00A040,000\u00A0customers\u00A0in 140+ countries.\u00A0\u00A0The\u00A0NinjaOne\u00A0Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees\u00A0a great\u00A0technology experience at work.\u00A0\u00A0NinjaOne\u00A0is obsessed with customer success and has\u00A0retained\u00A0a 98% customer satisfaction score for more than 5 years.\u00A0
\u00A0\u00A0
\u00A0\u00A0What\u00A0You\u2019ll\u00A0Love\u00A0\u00A0\u00A0\u00A0We are a collaborative, kind, and curious community.\u00A0\u00A0We honor your flexibility needs with full-time\u00A0work that is\u00A0hybrid remote.\u00A0We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.\u00A0We help you prepare for your financial future with our 401(k) plan.\u00A0We prioritize your work-life balance with our unlimited PTO.\u00A0We reward your work with opportunities for growth and advancement.\u00A0Additional Information\u00A0
This position is NOT eligible for Visa sponsorship.\u00A0
\u00A0\u00A0
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.\u00A0\u00A0\u00A0\u00A0\u00A0", "hiringOrganization": "NinjaOne", "employmentType": "Full-Time", "industry": "Customer Success", "identifier": "oQUFAfwJ", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Tampa", "addressRegion": "Florida", "addressCountry": "United States" } } ], "title": "Customer Success Manager, LATAM - Portuguese", "baseSalary": { "@type": "MonetaryAmount", "currency": "", "value": { "@type": "QuantitativeValue", "minValue": "", "maxValue": "", "unitText": "" } } } Customer Success Manager, LATAM - Portuguese Customer SuccessHybrid Remote, Tampa, Florida Apply Description About the Role As a NinjaOne Customer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. Through heavy phone interaction you will be the lead point of contact for all matters specific to your accounts, and will build and maintain strong, long-lasting customer relationships. As the Customer Success Manager you will be the expert in best practices and product adoption negotiating contracts and offering additional products and services to help the customer recognize the benefits of NinjaOne’s Solutions while growing and maximizing profit for the company. Location- Hybrid in Tampa, FL or Austin, TX- (In the office 4 days per week Mon, Tues, Thurs, & Friday) What You’ll be Doing You will be responsible for growing your individual book of business within your portfolio of existing accounts Proactively engage and reach out to your accounts on a regular basis As the “single point of contact” for those accounts, you will build relationships to identify, qualify, sort, and develop your own cross-sell and up-sell opportunities Communicate with customers and react to client requirements quickly and efficiently Analyze and understand the customer needs to present a solution that meets the customer requirements Nurture, build, and maintain strong relationships with stakeholders to ensure customer satisfaction and to find growth opportunities Research and document relevant contact information for existing leads in Salesforce Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information regarding the opportunity is communicated appropriately Maintain knowledge of market conditions and competitive activities Other duties as needed About You You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections As customer advocate and product expert you excel at influencing and inspiring customers Polished verbal and written communication skills Resilient and calm, you are able to guide customers through issues and escalations You have a proven track record in achieving and maintaining sales targets You have extensive IT knowledge Bachelor’s degree (preferred) As an experienced Account Manager, you enjoy “owning” a portfolio of accounts and guiding them through the customer journey About us NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. What You’ll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunities for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. Apply Apply Later ← Back to Current Openings Share lang: en_US Share LinkedIn Facebook Twitter Email Similar Jobs Customer Success Manager - German Customer Success Manager - Singapore Technical Support Specialist - French Technical Support Specialist - Italian Manager, Customer Success Powered by Jobvite

NinjaOne Careers { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-08-19", "description": "

About the Role\u00A0\u00A0As a\u00A0NinjaOne\u00A0Customer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. Through heavy phone interaction you will be the lead point of contact for all matters specific to your accounts, and will build and\u00A0maintain\u00A0strong, long-lasting customer relationships. As the Customer Success\u00A0Manager\u00A0you will be the expert in best practices and product adoption negotiating contracts and offering\u00A0additional\u00A0products and services to help the customer recognize the benefits of\u00A0NinjaOne\u2019s\u00A0Solutions while growing and maximizing profit for the company.\u00A0\u00A0\u00A0Location-\u00A0Hybrid in Tampa, FL or Austin, TX- (In the office 4 days per week Mon, Tues, Thurs, & Friday)\u00A0\u00A0\u00A0What\u00A0You\u2019ll\u00A0be Doing\u00A0\u00A0
  • You will\u00A0be responsible for\u00A0growing your individual book of business within your portfolio of existing accounts\u00A0
  • Proactively engage and reach out to your accounts on a regular basis\u00A0\u00A0
  • As the \u201Csingle point of contact\u201D for those accounts, you will build relationships to\u00A0identify, qualify, sort, and develop your own cross-sell and up-sell opportunities\u00A0
  • Communicate with customers and react to client requirements quickly and efficiently\u00A0\u00A0
  • Analyze and understand the customer needs to present a solution that meets the customer requirements\u00A0\u00A0
  • Nurture, build, and\u00A0maintain\u00A0strong relationships with stakeholders to ensure customer satisfaction and to find growth opportunities\u00A0
  • Research and document relevant contact information for existing leads in Salesforce\u00A0
  • Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information\u00A0regarding\u00A0the opportunity is communicated appropriately\u00A0\u00A0\u00A0
  • Maintain knowledge of market conditions and competitive activities\u00A0
  • Other duties as needed\u00A0
\u00A0\u00A0About You\u00A0\u00A0
  • You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections\u00A0
  • As customer advocate and product expert you excel at influencing and inspiring customers\u00A0
  • Polished verbal and written communication skills\u00A0
  • Resilient and calm, you\u00A0are able to\u00A0guide customers through issues and escalations\u00A0
  • You have a proven\u00A0track record\u00A0in achieving and\u00A0maintaining\u00A0sales targets\u00A0
  • You have extensive IT knowledge\u00A0
  • Bachelor\u2019s degree (preferred)\u00A0
  • As an experienced Account Manager, you enjoy \u201Cowning\u201D a portfolio of accounts and guiding them through the customer journey\u2028\u2028\u00A0\u00A0
\u00A0\u00A0About us\u00A0NinjaOne\u00A0unifies IT to simplify work for\u00A0nearly\u00A040,000\u00A0customers\u00A0in 140+ countries.\u00A0\u00A0The\u00A0NinjaOne\u00A0Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees\u00A0a great\u00A0technology experience at work.\u00A0\u00A0NinjaOne\u00A0is obsessed with customer success and has\u00A0retained\u00A0a 98% customer satisfaction score for more than 5 years.\u00A0
\u00A0\u00A0
\u00A0\u00A0What\u00A0You\u2019ll\u00A0Love\u00A0\u00A0\u00A0\u00A0We are a collaborative, kind, and curious community.\u00A0\u00A0We honor your flexibility needs with full-time\u00A0work that is\u00A0hybrid remote.\u00A0We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.\u00A0We help you prepare for your financial future with our 401(k) plan.\u00A0We prioritize your work-life balance with our unlimited PTO.\u00A0We reward your work with opportunities for growth and advancement.\u00A0Additional Information\u00A0
This position is NOT eligible for Visa sponsorship.\u00A0
\u00A0\u00A0
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.\u00A0\u00A0\u00A0\u00A0\u00A0", "hiringOrganization": "NinjaOne", "employmentType": "Full-Time", "industry": "Customer Success", "identifier": "oQUFAfwJ", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Tampa", "addressRegion": "Florida", "addressCountry": "United States" } } ], "title": "Customer Success Manager, LATAM - Portuguese", "baseSalary": { "@type": "MonetaryAmount", "currency": "", "value": { "@type": "QuantitativeValue", "minValue": "", "maxValue": "", "unitText": "" } } } Customer Success Manager, LATAM - Portuguese Customer SuccessHybrid Remote, Tampa, Florida Apply Description About the Role As a NinjaOne Customer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. Through heavy phone interaction you will be the lead point of contact for all matters specific to your accounts, and will build and maintain strong, long-lasting customer relationships. As the Customer Success Manager you will be the expert in best practices and product adoption negotiating contracts and offering additional products and services to help the customer recognize the benefits of NinjaOne’s Solutions while growing and maximizing profit for the company. Location- Hybrid in Tampa, FL or Austin, TX- (In the office 4 days per week Mon, Tues, Thurs, & Friday) What You’ll be Doing You will be responsible for growing your individual book of business within your portfolio of existing accounts Proactively engage and reach out to your accounts on a regular basis As the “single point of contact” for those accounts, you will build relationships to identify, qualify, sort, and develop your own cross-sell and up-sell opportunities Communicate with customers and react to client requirements quickly and efficiently Analyze and understand the customer needs to present a solution that meets the customer requirements Nurture, build, and maintain strong relationships with stakeholders to ensure customer satisfaction and to find growth opportunities Research and document relevant contact information for existing leads in Salesforce Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information regarding the opportunity is communicated appropriately Maintain knowledge of market conditions and competitive activities Other duties as needed About You You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections As customer advocate and product expert you excel at influencing and inspiring customers Polished verbal and written communication skills Resilient and calm, you are able to guide customers through issues and escalations You have a proven track record in achieving and maintaining sales targets You have extensive IT knowledge Bachelor’s degree (preferred) As an experienced Account Manager, you enjoy “owning” a portfolio of accounts and guiding them through the customer journey About us NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. What You’ll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunities for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. Apply Apply Later ← Back to Current Openings Share lang: en_US Share LinkedIn Facebook Twitter Email Similar Jobs Customer Success Manager - German Customer Success Manager - Singapore Technical Support Specialist - French Technical Support Specialist - Italian Manager, Customer Success Powered by Jobvite

{ "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-08-19", "description": "

About the Role\u00A0\u00A0As a\u00A0NinjaOne\u00A0Customer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. Through heavy phone interaction you will be the lead point of contact for all matters specific to your accounts, and will build and\u00A0maintain\u00A0strong, long-lasting customer relationships. As the Customer Success\u00A0Manager\u00A0you will be the expert in best practices and product adoption negotiating contracts and offering\u00A0additional\u00A0products and services to help the customer recognize the benefits of\u00A0NinjaOne\u2019s\u00A0Solutions while growing and maximizing profit for the company.\u00A0\u00A0\u00A0Location-\u00A0Hybrid in Tampa, FL or Austin, TX- (In the office 4 days per week Mon, Tues, Thurs, & Friday)\u00A0\u00A0\u00A0What\u00A0You\u2019ll\u00A0be Doing\u00A0\u00A0
  • You will\u00A0be responsible for\u00A0growing your individual book of business within your portfolio of existing accounts\u00A0
  • Proactively engage and reach out to your accounts on a regular basis\u00A0\u00A0
  • As the \u201Csingle point of contact\u201D for those accounts, you will build relationships to\u00A0identify, qualify, sort, and develop your own cross-sell and up-sell opportunities\u00A0
  • Communicate with customers and react to client requirements quickly and efficiently\u00A0\u00A0
  • Analyze and understand the customer needs to present a solution that meets the customer requirements\u00A0\u00A0
  • Nurture, build, and\u00A0maintain\u00A0strong relationships with stakeholders to ensure customer satisfaction and to find growth opportunities\u00A0
  • Research and document relevant contact information for existing leads in Salesforce\u00A0
  • Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information\u00A0regarding\u00A0the opportunity is communicated appropriately\u00A0\u00A0\u00A0
  • Maintain knowledge of market conditions and competitive activities\u00A0
  • Other duties as needed\u00A0
\u00A0\u00A0About You\u00A0\u00A0
  • You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections\u00A0
  • As customer advocate and product expert you excel at influencing and inspiring customers\u00A0
  • Polished verbal and written communication skills\u00A0
  • Resilient and calm, you\u00A0are able to\u00A0guide customers through issues and escalations\u00A0
  • You have a proven\u00A0track record\u00A0in achieving and\u00A0maintaining\u00A0sales targets\u00A0
  • You have extensive IT knowledge\u00A0
  • Bachelor\u2019s degree (preferred)\u00A0
  • As an experienced Account Manager, you enjoy \u201Cowning\u201D a portfolio of accounts and guiding them through the customer journey\u2028\u2028\u00A0\u00A0
\u00A0\u00A0About us\u00A0NinjaOne\u00A0unifies IT to simplify work for\u00A0nearly\u00A040,000\u00A0customers\u00A0in 140+ countries.\u00A0\u00A0The\u00A0NinjaOne\u00A0Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees\u00A0a great\u00A0technology experience at work.\u00A0\u00A0NinjaOne\u00A0is obsessed with customer success and has\u00A0retained\u00A0a 98% customer satisfaction score for more than 5 years.\u00A0
\u00A0\u00A0
\u00A0\u00A0What\u00A0You\u2019ll\u00A0Love\u00A0\u00A0\u00A0\u00A0We are a collaborative, kind, and curious community.\u00A0\u00A0We honor your flexibility needs with full-time\u00A0work that is\u00A0hybrid remote.\u00A0We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.\u00A0We help you prepare for your financial future with our 401(k) plan.\u00A0We prioritize your work-life balance with our unlimited PTO.\u00A0We reward your work with opportunities for growth and advancement.\u00A0Additional Information\u00A0
This position is NOT eligible for Visa sponsorship.\u00A0
\u00A0\u00A0
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.\u00A0\u00A0\u00A0\u00A0\u00A0", "hiringOrganization": "NinjaOne", "employmentType": "Full-Time", "industry": "Customer Success", "identifier": "oQUFAfwJ", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Tampa", "addressRegion": "Florida", "addressCountry": "United States" } } ], "title": "Customer Success Manager, LATAM - Portuguese", "baseSalary": { "@type": "MonetaryAmount", "currency": "", "value": { "@type": "QuantitativeValue", "minValue": "", "maxValue": "", "unitText": "" } } } Customer Success Manager, LATAM - Portuguese Customer SuccessHybrid Remote, Tampa, Florida Apply Description About the Role As a NinjaOne Customer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. Through heavy phone interaction you will be the lead point of contact for all matters specific to your accounts, and will build and maintain strong, long-lasting customer relationships. As the Customer Success Manager you will be the expert in best practices and product adoption negotiating contracts and offering additional products and services to help the customer recognize the benefits of NinjaOne’s Solutions while growing and maximizing profit for the company. Location- Hybrid in Tampa, FL or Austin, TX- (In the office 4 days per week Mon, Tues, Thurs, & Friday) What You’ll be Doing You will be responsible for growing your individual book of business within your portfolio of existing accounts Proactively engage and reach out to your accounts on a regular basis As the “single point of contact” for those accounts, you will build relationships to identify, qualify, sort, and develop your own cross-sell and up-sell opportunities Communicate with customers and react to client requirements quickly and efficiently Analyze and understand the customer needs to present a solution that meets the customer requirements Nurture, build, and maintain strong relationships with stakeholders to ensure customer satisfaction and to find growth opportunities Research and document relevant contact information for existing leads in Salesforce Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information regarding the opportunity is communicated appropriately Maintain knowledge of market conditions and competitive activities Other duties as needed About You You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections As customer advocate and product expert you excel at influencing and inspiring customers Polished verbal and written communication skills Resilient and calm, you are able to guide customers through issues and escalations You have a proven track record in achieving and maintaining sales targets You have extensive IT knowledge Bachelor’s degree (preferred) As an experienced Account Manager, you enjoy “owning” a portfolio of accounts and guiding them through the customer journey About us NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. What You’ll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunities for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. Apply Apply Later ← Back to Current Openings Share lang: en_US Share LinkedIn Facebook Twitter Email Similar Jobs Customer Success Manager - German Customer Success Manager - Singapore Technical Support Specialist - French Technical Support Specialist - Italian Manager, Customer Success

Customer Success Manager, LATAM - Portuguese

Customer SuccessHybrid Remote, Tampa, Florida

,

Similar jobs