Job Title: Customer Service Engineer Job Location: Remote Job Location Type: Remote Job Contract Type: Full-time Job Seniority Level: Job Description SummaryAs a Customer Service Engineer, you will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, carrying out installation and maintenance all GE HealthCare Imaging equipment like CT, MRI, Cath Lab, C-ARMs, PETCT, Ultrasound etc and ensuring customer satisfaction in the assigned area.GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.Job DescriptionRoles and ResponsibilitiesTechnical: Maintaining all models specific to Multi-Modality Imaging Equipment in the assigned area.Total system level troubleshooting on complex multi-symptom problemsCustomer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customersBusiness growth: Assists in the growth and direction of business in his/her geographic areaProductivity: Responsible for Warranty and PMSShares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy StatementAssists in account sales visits; helps train others where necessary; identify sales opportunities and communicate to account team.Required QualificationsBachelors degree in Electrical & Electronics Engineering, Biomedical Engineering, Instrumentation Engineering, or related field and 2+ years of experience in servicing medical equipment's (Preferably CT, MRI, Cath Lab, C-ARMS, PETCT, Ultrasound etc.)Experience interfacing with both internal team members and external customers as part of a solution-based service processExperience diagnosing and repairing mechanical, electromechanical, and/or electronic equipmentLocation for the role is Gujarat and will require travelling.Ability to be available after-hours and/or work a rotating on-call schedule, including weekendsDesired SkillsGood oral and written communication skills.Ability to document, plan, market, and execute programsCandidate has to be flexible to work in any location that's assigned to him/her depending on business requirement.Sought by others for guidance and advice.Proficiency in English.Ability to work independently with minimum directionHigh work standards and qualityShares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE HealthCare Service Quality Policy StatementAssists in account sales visits; helps train others where necessary; identify sales opportunities and communicate to account team.Inclusion and DiversityGE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities.Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support. Disclaimer: GE HealthCare will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide employment with GE HealthCare. #LI-MC1#LI-OnsiteAdditional InformationRelocation Assistance Provided: NoThis job is curated by Lifelancer. Lifelancer is a talent-hiring platform in Life Sciences, Pharma and IT. The platform connects talent with opportunities in pharma, biotech, health sciences, healthtech and IT domains. Please apply via Lifelancer platform to get connected to the application page and to find similar roles.

Job Title: Customer Service Engineer

Job Title:

Job Location: Remote

Job Location:

Job Location Type: Remote

Job Location Type:

Job Contract Type: Full-time

Job Contract Type:

Job Seniority Level:

Job Seniority Level:

Job Description Summary

Job Description SummaryJob Description SummaryJob Description Summary

Job Description

Job Description

Roles and Responsibilities

Roles and ResponsibilitiesRoles and Responsibilities

• Technical: Maintaining all models specific to Multi-Modality Imaging Equipment in the assigned area.Total system level troubleshooting on complex multi-symptom problems

Technical: Maintaining all models specific to Multi-Modality Imaging Equipment in the assigned area.Total system level troubleshooting on complex multi-symptom problems

Technical: Maintaining all models specific to Multi-Modality Imaging Equipment in the assigned area.Total system level troubleshooting on complex multi-symptom problems

• Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers

Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers

Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers

• Business growth: Assists in the growth and direction of business in his/her geographic area

Business growth: Assists in the growth and direction of business in his/her geographic area

Business growth: Assists in the growth and direction of business in his/her geographic area

• Productivity: Responsible for Warranty and PMS

Productivity: Responsible for Warranty and PMS

Productivity: Responsible for Warranty and PMS

• Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement

Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement

Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement

• Assists in account sales visits; helps train others where necessary; identify sales opportunities and communicate to account team.

Assists in account sales visits; helps train others where necessary; identify sales opportunities and communicate to account team.

Assists in account sales visits; helps train others where necessary; identify sales opportunities and communicate to account team.

Required Qualifications

Required QualificationsRequired Qualifications

• Bachelors degree in Electrical & Electronics Engineering, Biomedical Engineering, Instrumentation Engineering, or related field and 2+ years of experience in servicing medical equipment's (Preferably CT, MRI, Cath Lab, C-ARMS, PETCT, Ultrasound etc.)

Bachelors degree in Electrical & Electronics Engineering, Biomedical Engineering, Instrumentation Engineering, or related field and 2+ years of experience in servicing medical equipment's (Preferably CT, MRI, Cath Lab, C-ARMS, PETCT, Ultrasound etc.)

Bachelors degree in Electrical & Electronics Engineering, Biomedical Engineering, Instrumentation Engineering, or related field and 2+ years of experience in servicing medical equipment's (Preferably CT, MRI, Cath Lab, C-ARMS, PETCT, Ultrasound etc.)

• Experience interfacing with both internal team members and external customers as part of a solution-based service process

Experience interfacing with both internal team members and external customers as part of a solution-based service process

Experience interfacing with both internal team members and external customers as part of a solution-based service process

• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment

Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment

Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment

• Location for the role is Gujarat and will require travelling.

Location for the role is Gujarat and will require travelling.

Location for the role is Gujarat and will require travelling.

• Ability to be available after-hours and/or work a rotating on-call schedule, including weekends

Ability to be available after-hours and/or work a rotating on-call schedule, including weekends

Ability to be available after-hours and/or work a rotating on-call schedule, including weekends

Desired Skills

Desired SkillsDesired Skills

• Good oral and written communication skills.Ability to document, plan, market, and execute programs

Good oral and written communication skills.Ability to document, plan, market, and execute programs

Good oral and written communication skills.Ability to document, plan, market, and execute programs

• Candidate has to be flexible to work in any location that's assigned to him/her depending on business requirement.

Candidate has to be flexible to work in any location that's assigned to him/her depending on business requirement.

Candidate has to be flexible to work in any location that's assigned to him/her depending on business requirement.

• Sought by others for guidance and advice.

Sought by others for guidance and advice.

Sought by others for guidance and advice.

• Proficiency in English.

Proficiency in English.

Proficiency in English.

• Ability to work independently with minimum direction

Ability to work independently with minimum direction

Ability to work independently with minimum direction

• High work standards and quality

High work standards and quality

High work standards and quality

• Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE HealthCare Service Quality Policy Statement

Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE HealthCare Service Quality Policy Statement

Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE HealthCare Service Quality Policy Statement

• Assists in account sales visits; helps train others where necessary; identify sales opportunities and communicate to account team.

Assists in account sales visits; helps train others where necessary; identify sales opportunities and communicate to account team.

Assists in account sales visits; helps train others where necessary; identify sales opportunities and communicate to account team.

Inclusion and Diversity

Inclusion and DiversityInclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities.

Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Disclaimer: GE HealthCare will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide employment with GE HealthCare.

Disclaimer: GE HealthCare will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide employment with GE HealthCare.

#LI-MC1

#LI-MC1

#LI-Onsite

#LI-Onsite

Additional Information

Additional InformationAdditional InformationAdditional InformationRelocation Assistance Provided: NoRelocation Assistance Provided: NoRelocation Assistance Provided: NoRelocation Assistance Provided: NoRelocation Assistance Provided: NoRelocation Assistance Provided: NoRelocation Assistance Provided: No

Relocation Assistance Provided: No

Relocation Assistance Provided:

This job is curated by Lifelancer.

This job is curated by Lifelancer.

Lifelancer is a talent-hiring platform in Life Sciences, Pharma and IT. The platform connects talent with opportunities in pharma, biotech, health sciences, healthtech and IT domains.

Lifelancer is a talent-hiring platform in Life Sciences, Pharma and IT. The platform connects talent with opportunities in pharma, biotech, health sciences, healthtech and IT domains.

Please apply via Lifelancer platform to get connected to the application page and to find similar roles.

Please apply via Lifelancer platform to get connected to the application page and to find similar roles.