Client Solutions Manager

Office HoursSan Francisco, California, United States
$110K–130KActiveVerified 1h ago

Job description

About us

Office Hours is an online platform that lets users earn income by sharing what they know. Users create knowledge profiles to accept hourly consultation requests or survey opportunities based on their professional expertise. Companies and organizations seeking unique insights can search the Office Hours marketplace to quickly find and learn from thousands of advisors on demand.

What we believe

We believe that human knowledge is the world’s most valuable asset. And yet, despite being more interconnected than ever, most knowledge still remains stuck in our heads, inaccessible and underutilized. Office Hours’ mission is to help everyone realize the value of what they know by building tools for the knowledge-sharing economy.

Our team is headquartered in San Francisco and backed by top marketplace and business operators like Saar Gur, Marco Zappacosta, Lenny Rachitsky, Jackson Gates, and Aaron Levie. Our customers include the fastest-growing digital health companies, software startups, venture capital firms, and leading consulting firms.

Summary

As a Client Solutions Manager, you will own a portfolio of enterprise customers and will be directly responsible for their growth. You will design and executive your own account acquisition and account expansion strategies while coaching a high-performance team. Your book of business will consist of the most prominent investment firms in the region.

This role is fast-paced and client-facing with a focus on client portfolio growth and team development. You will spend most of your time developing growth strategies, executing projects, and coaching top performers. As a Client Solutions leader and first point of contact for our clients, you will also work alongside our product and engineering team to translate insights into product improvements.

Ideal candidates have prior experience managing client-facing teams within enterprise business development and/or customer success. They love taking on new challenges while never taking things for granted. We are looking for candidates who are excited to face the successes and challenges of growing client portfolios and developing high-performance teams.

Responsibilities

  • Grow a portfolio of enterprise customers through account acquisition and account expansion strategies
  • Hire and coach top performers and maintain talent density
  • Innovate and improve processes and policies within the Client Solutions department

Qualifications

  • You display a “challenge-accepted” mentality
  • You are passionate about training, coaching, and developing talent
  • You inspire and motivate your team to achieve ambitious goals
  • You are results-driven and excel at identifying new & innovative ways to drive growth
  • 3-5 years of professional work experience in customer-facing roles; 1-2 years of experience managing a client-facing team

Our Benefits

  • Competitive Salary & Stock Options
  • Healthcare, dental, and vision coverage
  • Wellness/fitness benefit
  • Flexible vacation time, regular company holidays
  • Company retreats (Tahoe, Maui, Mendocino, Mexico City)
  • Parent-friendly, remote work, and paid family leave

Join our team and help everyone realize the true power of what they know!

Pay Transparency Notice:

Full-time offers from Office Hours also include target equity + benefits (including medical, dental, vision and 401(k)).

Pay range: $110,000 – $130,000, based on seniority and relevant experience

This is a hybrid role, in our San Francisco office 2-3 times per week.

Don’t meet every single requirement? Studies have shown that some candidates, especially underrepresented groups such as women and people of color, are less likely to apply to jobs unless they meet every single qualification. At Office Hours we believe in building a diverse and inclusive workplace, so if you’re excited about this role but don’t meet every qualification in the job description, we still encourage you to apply. You could still be the right candidate for this or other roles at Office Hours!

Similar jobs

Job Description The Account Manager for ABF Freight Canada grows and maintains profitable ArcBest business by selling and marketing ArcBest solutions and services to current and prospective customers. Responsibilities * Develop sales strategies and a comprehensive understanding of customers' business models. * Identify customer challenges; develop and implement solutions to create opportunities. * Make sales calls and presentations to customers of all sizes. * Manage business relationships and entertain customers. * Monitor the Company's industry competitors, new products, and market conditions to understand a customer's specific needs. * Conduct calls and face-to-face meetings with customers. * Aggressively pursue customers using networking, social media, customer referrals, etc. * Obtain and develop new accounts utilizing Company techniques and methods. * Maintain and grow expertise of ArcBest service offerings. * Collaborate with customers, front-line management, and various ArcBest departments. * Negotiate service requirements and prices; establish service packages. * Create service solutions for customers' unique business problems, and initiate pricing. * Assist in collection process and cargo claim prevention, as needed. * Maintain accurate territory account information in ArcBest database. * Complete monthly sales audit reports and expense reports, as company guidelines require. * Complete itinerary and call report as required by Company guidelines and IRS regulations. * Conduct and receive phone calls and emails to identify opportunities, solve problems, build relationships, secure profitable business, and increase market share. * Exhibit excellent customer service. * Maintain a positive, customer-focused attitude in a highly intense environment. * Interact with all employees and customers in a professional and courteous manner. * Work in a team setting to accomplish goals. * Other duties and projects, as assigned.Requirements Education: * Bachelor's Degree, preferred * Relevant experience will be considered.Experience: * Transportation industry and related sales experience, preferredComputer Skills: * Proficient in Microsoft Office Suite.Additional Requirements: * Knowledge of business solutions, competitors, and decision makers, preferred * Knowledge of ArcBest company policies, services, computer systems and services capabilities, preferredCompetencies: * Addressing Customer Needs * Cross-Selling * Negotiating * Perseverance and Follow-Through * Problem Solving * Relationship Management * Sales Closing and Agreements * SellingOther Details Work Hours: * Generally Monday - Friday between 8:00 am - 5:00 pm with occasional irregular hours depending on workload and customer events.Travel Requirements: * Minimal (0%-25%)Compensation: * This is a salary position paid biweekly. * Variable compensation is included.About Us ArcBest is a multibillion-dollar integrated logistics company that's helped businesses build better supply chains for over a century. With 14,000+ employees across 230 campuses and service centers, we connect owned assets, a broad brokerage network and innovative technology to deliver end-to-end supply chain solutions for customers around the world.

ArcBest
Verified 16h agoPosted 19 days ago

Job Description The Account Manager for ABF Freight Canada grows and maintains profitable ArcBest business by selling and marketing ArcBest solutions and services to current and prospective customers. Responsibilities * Develop sales strategies and a comprehensive understanding of customers' business models. * Identify customer challenges; develop and implement solutions to create opportunities. * Make sales calls and presentations to customers of all sizes. * Manage business relationships and entertain customers. * Monitor the Company's industry competitors, new products, and market conditions to understand a customer's specific needs. * Conduct calls and face-to-face meetings with customers. * Aggressively pursue customers using networking, social media, customer referrals, etc. * Obtain and develop new accounts utilizing Company techniques and methods. * Maintain and grow expertise of ArcBest service offerings. * Collaborate with customers, front-line management, and various ArcBest departments. * Negotiate service requirements and prices; establish service packages. * Create service solutions for customers' unique business problems, and initiate pricing. * Assist in collection process and cargo claim prevention, as needed. * Maintain accurate territory account information in ArcBest database. * Complete monthly sales audit reports and expense reports, as company guidelines require. * Complete itinerary and call report as required by Company guidelines and IRS regulations. * Conduct and receive phone calls and emails to identify opportunities, solve problems, build relationships, secure profitable business, and increase market share. * Exhibit excellent customer service. * Maintain a positive, customer-focused attitude in a highly intense environment. * Interact with all employees and customers in a professional and courteous manner. * Work in a team setting to accomplish goals. * Other duties and projects, as assigned.Requirements Education: * Bachelor's Degree, preferred * Relevant experience will be considered.Experience: * Transportation industry and related sales experience, preferredComputer Skills: * Proficient in Microsoft Office Suite.Additional Requirements: * Knowledge of business solutions, competitors, and decision makers, preferred * Knowledge of ArcBest company policies, services, computer systems and services capabilities, preferredCompetencies: * Addressing Customer Needs * Cross-Selling * Negotiating * Perseverance and Follow-Through * Problem Solving * Relationship Management * Sales Closing and Agreements * SellingOther Details Work Hours: * Generally Monday - Friday between 8:00 am - 5:00 pm with occasional irregular hours depending on workload and customer events.Travel Requirements: * Minimal (0%-25%)Compensation: * This is a salary position paid biweekly. * Variable compensation is included.About Us ArcBest is a multibillion-dollar integrated logistics company that's helped businesses build better supply chains for over a century. With 14,000+ employees across 230 campuses and service centers, we connect owned assets, a broad brokerage network and innovative technology to deliver end-to-end supply chain solutions for customers around the world.

ArcBest
Verified 16h agoPosted 19 days ago

Job Description The Associate Account Manager works with the region's Senior Account Manager, Account Managers, and District Sales Manager to enhance customer service and streamline sales activity. This role focuses on managing prioritized leads and accounts, delivering problem-solving solutions for current ArcBest customers, and engaging in prospecting efforts to attract new clients. As an entry-level position designed to prepare you for a future Account Manager role, you'll gain valuable hands-on experience and develop essential sales skills, contributing to both customer satisfaction and business growth. Responsibilities * Perform sales activities for all products available in diverse product lines and multiple markets. * Qualify opportunities associated with new and existing customer leads. * Utilize internal and external data to prioritize opportunities. * Conduct on-site visits to present ArcBest as an overall solution, as needed. * Conduct outbound call and email campaigns, including cold calling. * Participate in negotiating the terms of the business relationship. * Communicate to clients regarding expectations of all parties. * Communicate with or respond to customers in support of company pricing initiatives. * Assist with a wide variety of customers in different industries or walks of life. * Find and adapt products or product features to suit unusual customer needs. * Support and maintain many accounts over long periods of time and diverse circumstances. * Communicate account statuses with team on a regular basis. * Observe and accompany Account Managers and District Sales Managers in order to gain an understanding of sales techniques and relationship-building strategies to deliver effective solutions to our customers. * Work with service centers to rescue distressed shipments, determine root cause and reason for rescue. * Collaborate with various departments for handling various departmental tasks. * Maintain rapport by communicating in a manner that is suited to the style of each prospect. * Serve as a liaison with Yield and other departments within the organization. * Manage active loads in progress to provide proactive communication to customers. * Manage and maintain Salesforce reports as well as other required reports as needed. * Assist in the collection process and cargo claim prevention, as needed. * Maintain accurate territory account information in system database(s). * Complete sales and performance reports, as instructed and/or as Company guidelines require. * Complete expense reports, itinerary, customer and call reports as required by Company guidelines. * Assist Sales Team with their customers as needed. * Create a customer obsessed sales environment and culture. * Other duties and projects, as assigned.Requirements Education: * Bachelor's Degree, preferredExperience: * Related sales experience, preferred * Supply Chain related experience, preferredComputer Skills: * Proficient in Microsoft Office Suite.Additional Requirements: * Knowledge of business solutions and competitors. * Must be willing to relocate.Competencies: * Account Management * ArcBest Systems & Solutions * Client Relationship Management * Embracing Challenge * Managing Multiple Priorities * Negotiating * Sales Proposals and Presentations * SellingOther Details Work Hours: * Generally Monday - Friday between 8:00 am - 5:00 pm with occasional irregular hours depending on workload and customer events.Travel Requirements: * Minimal (0%-25%)Compensation: * This is an hourly position paid biweekly.About UsArcBest is a multibillion-dollar integrated logistics company that's helped businesses build better supply chains for over a century. With 14,000+ employees across 230 campuses and service centers, we connect owned assets, a broad brokerage network and innovative technology to deliver end-to-end supply chain solutions for customers around the world.

ArcBestAvenel, NJ
Verified 16h agoPosted 2 months ago