Business Support Consultant

You'll be joining the Mortgage Intermediary & Partnerships (MI&P) leadership team, working closely with the Director to support the planning, coordination and delivery of business priorities across the function. The role brings together business planning, stakeholder engagement and leadership support to ensure the right information, people and actions are aligned, enabling effective decision-making and successful delivery of outcomes.

Acting as a central point of coordination, you'll build strong relationships across the business to bring together people, information and activity. Through effective planning, communication and stakeholder engagement, you'll help improve visibility of priorities, support leadership effectiveness and contribute to the successful delivery of business outcomes.

We are happy to consider flexible working approaches to help you perform at your best.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this role, you'll be based at your nearest regional office or hub. We value time spent together to connect with colleagues for collaboration so there will be a regular requirement to attend our Bournemouth or London site approximately once per week. If you are based at an office location, you'll be expected to meet our hybrid working requirement of at least two days a week, or 40% of your working time if part-time, in the office. If your application is successful, your hiring manager will provide further details on how this works.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.

If you want to find out more about using AI in our recruitment process, please read more here.

Disability Confident

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.

Apply safely with Nationwide

Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam.

The hiring manager for this role is Joe Avarne, and the main recruitment contact is Jemma Ives.

What you’ll be doing

You'll work closely with the Director to understand business priorities, upcoming commitments and strategic objectives, helping to turn these into clear actions and deliverables and then co-ordinating the delivery of these across the MI&P leadership team. By building strong relationships across the business, you'll gather information, insight and data from a range of stakeholders and bring this together into concise briefings, presentations, reports and leadership updates to support effective decision-making. You'll coordinate leadership meetings, planning activity and business reviews, ensuring actions, decisions and dependencies are tracked through to completion.

As a central point of coordination across key priorities, you'll help maintain momentum and visibility of delivery, working closely with the Director's PA to ensure leadership time is aligned to business objectives. You'll also support external engagement activity, stakeholder events and leadership communications, while monitoring progress against agreed priorities and highlighting risks, dependencies and areas requiring leadership focus.

About you

The minimum requirements for the role are:

• Deep working knowledge of the mortgage intermediary/Broker market

• Proven ability to build and maintain effective relationships with a wide range of internal and external stakeholders, including senior leaders, partners and industry contacts.

• Strong communication and influencing skills, with the ability to engage confidently with stakeholders at all levels and maintain alignment against agreed priorities.

• Significant experience working in a complex business environment, supporting senior leaders (and being comfortable constructively challenging, when necessary), contributing to the planning, coordination and delivery of business priorities.

• Strong understanding of how organisational priorities are managed and delivered, ideally gained within an intermediary-facing environment.

• Experience bringing together information, insights and perspectives from multiple sources to support effective decision-making and leadership discussions.

• Ability to manage competing demands, coordinate multiple activities and deliver to agreed timescales.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.