Associate/Senior Associate Customer Experience

The job roles and responsibilities are,➢ Respond to customer inquiries via chat and email in a timely and professional manner➢ Provide expert guidance and support to chat, email and whatsapp support agents➢ Resolve complex customer inquiries and escalations➢ Develop and maintain knowledge base articles and resources➢ Conduct training sessions for new and existing team members➢ Analyse support trends and provide recommendations for process improvements➢ Stay updated with industry trends, best practices, and regulations.➢ Collaborate with stakeholders to identify areas for improvement and implement solutions.➢ Collaborate with other departments to ensure a seamless customer experience➢ Ensure compliance with company policies and procedures.➢ Participate in meetings, workshops, and training sessions as required.➢ Maintain accurate documentation and records related to the subject matterKnowledge Required:➤ Understanding of customer service principles➤ Basic knowledge of our products and services➤ Familiarity with common customer issues and how to resolve themRequirementsThe candidate should have the below skill sets,➤ Excellent communication and presentation skills➤ Strong phone contact handling skills and active listening➤ Ability to multitask, prioritise, and manage time effectively➤ Ability to work under pressure➤ Proven customer support experience or experience as a Client Service Representative➤ Track record of over-achieving quota➤ Excellent communication and presentation skills.➤ Excellent analytical skillsBenefitsWe offerGreat work environment and friendly team culture Competitive Pay Cab Facilities.Medical InsuranceIncentivesThese vacancies are urgent. Immediate Interviews. !The job roles and responsibilities are,➢ Respond to customer inquiries via chat and email in a timely and professional manner➢ Provide expert guidance and support to chat, email and whatsapp support agents➢ Resolve complex customer inquiries and escalations➢ Develop and maintain knowledge base articles and resources➢ Conduct training sessions for new and existing team members➢ Analyse support trends and provide recommendations for process improvements➢ Stay updated with industry trends, best practices, and regulations.➢ Collaborate with stakeholders to identify areas for improvement and implement solutions.➢ Collaborate with other departments to ensure a seamless customer experience➢ Ensure compliance with company policies and procedures.➢ Participate in meetings, workshops, and training sessions as required.➢ Maintain accurate documentation and records related to the subject matterKnowledge Required:➤ Understanding of customer service principles➤ Basic knowledge of our products and services➤ Familiarity with common customer issues and how to resolve them

The job roles and responsibilities are,

The job roles and responsibilities are,The job roles and responsibilities are,The job roles and responsibilities are,

➢ Respond to customer inquiries via chat and email in a timely and professional manner

➢➢➢➢Respond to customer inquiries via chat and email in a timely and professional mannerRespond to customer inquiries via chat and email in a timely and professional mannerRespond to customer inquiries via chat and email in a timely and professional manner

➢ Provide expert guidance and support to chat, email and whatsapp support agents

➢➢➢➢Provide expert guidance and support to chat, email and whatsapp support agentsProvide expert guidance and support to chat, email and whatsapp support agentsProvide expert guidance and support to chat, email and whatsapp support agents

➢ Resolve complex customer inquiries and escalations

➢➢➢➢Resolve complex customer inquiries and escalationsResolve complex customer inquiries and escalationsResolve complex customer inquiries and escalations

➢ Develop and maintain knowledge base articles and resources

➢➢➢➢Develop and maintain knowledge base articles and resourcesDevelop and maintain knowledge base articles and resourcesDevelop and maintain knowledge base articles and resources

➢ Conduct training sessions for new and existing team members

➢➢➢➢Conduct training sessions for new and existing team membersConduct training sessions for new and existing team membersConduct training sessions for new and existing team members

➢ Analyse support trends and provide recommendations for process improvements

➢➢➢➢Analyse support trends and provide recommendations for process improvementsAnalyse support trends and provide recommendations for process improvementsAnalyse support trends and provide recommendations for process improvements

➢ Stay updated with industry trends, best practices, and regulations.

➢➢➢➢Stay updated with industry trends, best practices, and regulations.Stay updated with industry trends, best practices, and regulations.Stay updated with industry trends, best practices, and regulations.

➢ Collaborate with stakeholders to identify areas for improvement and implement solutions.

➢➢➢➢Collaborate with stakeholders to identify areas for improvement and implement solutions.Collaborate with stakeholders to identify areas for improvement and implement solutions.Collaborate with stakeholders to identify areas for improvement and implement solutions.

➢ Collaborate with other departments to ensure a seamless customer experience

➢➢➢➢Collaborate with other departments to ensure a seamless customer experienceCollaborate with other departments to ensure a seamless customer experienceCollaborate with other departments to ensure a seamless customer experience

➢ Ensure compliance with company policies and procedures.

➢➢➢➢Ensure compliance with company policies and procedures.Ensure compliance with company policies and procedures.Ensure compliance with company policies and procedures.

➢ Participate in meetings, workshops, and training sessions as required.

➢➢➢➢Participate in meetings, workshops, and training sessions as required.Participate in meetings, workshops, and training sessions as required.Participate in meetings, workshops, and training sessions as required.

➢ Maintain accurate documentation and records related to the subject matter

➢➢➢➢Maintain accurate documentation and records related to the subject matterMaintain accurate documentation and records related to the subject matterMaintain accurate documentation and records related to the subject matter

Knowledge Required:

Knowledge Required:Knowledge Required:Knowledge Required:

➤ Understanding of customer service principles

➤➤➤➤Understanding of customer service principlesUnderstanding of customer service principlesUnderstanding of customer service principles

➤ Basic knowledge of our products and services

➤➤➤➤Basic knowledge of our products and servicesBasic knowledge of our products and servicesBasic knowledge of our products and services

➤ Familiarity with common customer issues and how to resolve them

➤➤➤➤Familiarity with common customer issues and how to resolve themFamiliarity with common customer issues and how to resolve themFamiliarity with common customer issues and how to resolve them