Job Openings INT-EAB9712 | CUSTOMER EXPERIENCE SENIOR ASSOCIATE About the job INT-EAB9712 | CUSTOMER EXPERIENCE SENIOR ASSOCIATE The Customer Experience Senior Associate is expected to perform tasks quickly and efficiently, with a high level of professionalism and a positive attitude. It is expected that the Senior Customer Success Associate is capable and able to help manage the front desk, office/facility, and clients, may it be internal or external. Health Insurance/HMO Enjoy unlimited MadMax Coffee Diverse learning & growth opportunities Accessible Cloud HR platform (Sprout) Above standard leaves FRONT DESK MANAGEMENT: Providing support at the reception/front desk through: Answering and dispersing calls and inquiries Welcoming/ receiving applicants, visitors, and clients of the Company Responding/ addressing tenant concerns and walk-in inquiries Handling daily incoming and outgoing mail Receiving, distributing, and filing incoming letters, billings, invoices, documents and/ or other communications Managing the front office on a daily basis Assisting with photocopy, printing, and scanning client request Gatepass / work permit processing Preparing and accomplishing errand form Monitoring the cleanliness in the concessionaire area Any ad hoc duties as required GENERAL SERVICES / TENANT SERVICES Being the Point person / Representative in the workplace Reserving the Conference room Reporting and coordinating any workplace issues and ensuring job completion Providing administrative support to members Providing unmatched customer experience Building strong relationships with members Enforcing company policies and procedures, and safety and health regulations and standards GENERAL ADMIN Attending ticket requests within SLA Assisting office walk tours with prospective clients and marketing events Offering and serving refreshments to the Client Assisting and doing simple troubleshooting IT concerns like wifi connection and borrowing of LAN/ HDMI Coordinating with the vendor for any Client request below 20K Distributing monthly treats Following operational processes and procedures Enforcing house vision and security guidelines GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT Maintaining Office Show-readiness, cleanliness and maintenance Conducting random facilities walkthrough to report current and urgent issues, and handling foreseen issues and members’ needs Coordinating with Customer Success Lead for any facilities/Building issues Bachelor of Science in Business Administration, BS HRM, BS Tourism or any similar courses At least 3 years work experience as Front Office Staff or Admin Assistant Knowledge in MS Office applications (MS Word, Excel, Powerpoint, office 365) Capable of dealing with local staff and foreign clients Enthusiastic, Outgoing, responsible, motivated, dedicated, detail oriented and driven personality Superb verbal and written communication skills has high attention to detail, fast learner Excellent interpersonal skills Extraordinary multitasking skills Good time management skills Capable of working under minimal supervision Ability to deliver services with the highest standards Willing to work on a shifting schedule Willing to be assigned to other KMC sites Apply for Position Or refer someone Share Facebook Line LinkedIn X (Formerly Twitter) Whatsapp EmailSenior
San Francisco, United States / Seattle, United States / Los Angeles, United States / Chicago, United States / Washington, United States / New York City, United States / San Francisco, CA; Seattle, WA; Los Angeles, CA; Chicago, IL; Washington, D.C.; New York, NY; Tempe, AZSenior$74.8K–110K