Kuala Lumpur, Malaysiafull timeMid Level
posted 12 days ago
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query:Store Manager (KL)
Kuala Lumpur, Malaysiafull timeMid Level
posted 7 days ago
Kuala Lumpur, Malaysiafull timeMid Level
posted 12 days ago
Kuala Lumpur, Malaysiapart timeEntry Level
posted 21 days ago
Kota Kinabalu, Sabah, MYSenior
posted 11 days ago
General Information Job Title Manager, EA/MA | GBS KL Mandarin Speaking Job ID 106081 Work Areas Administrative Employment Type Permanent Full-Time Location(s) Kuala Lumpur Description & Requirements Company ProfileBain & Company is one of the top management consulting firms in the world. With 65 offices in 40 countries, we make our collective knowledge, experience, and global network available to our clients. We are embarking upon a significant transformation of our centralized non-consulting operations – Global Business Services (GBS) – to ensure they support the significant growth of our organization in the coming decade.Part of this involves strengthening our support in the increasingly important geographies to our business in China, Southeast Asia and Australia, and in the APAC region more broadly. Following a successful pilot of Manager Assistants (MAs) in the region in early 2021, we now aspire to grow other business functions significantly in the coming years and are building a strong team in our Kuala Lumpur GBS Hub, to drive the transformation.Position Summary Based in our Global Business Services (GBS) in Kuala Lumpur, the role is to manage the team of Assistants (Manager Assistants and Executive Assistants) being part of EA/MA team, in compliance with agreed service levels. We are looking for someone with strong leadership skills, excellent communication and interpersonal skills, with a positive and ‘can do’ attitude and someone who has the ability to forge strong and successful working relationships in both physical and virtual settings. Core Responsibilities and DutiesService DeliveryMonitor service levels and NPS for the team and drive execution of action plans, as requiredDrive a strong service culture within the team and ensure Professional Standards, Operating Principles and MA and EA BDPs (Best Demonstrated Practices) are understood and appliedSet-up and monitor quality control processes to ensure “zero-defect” attitude for team operationsAct as EA/MA representative, spokesperson and champion in all areas, unique point of contact to solve client satisfaction issues with each member of the teamSupport the KL GBS leadership team to promote and grow the GBS EA/MA programsBuild and maintain strong relationships with regional EAMA Managers and senior executivesResource Planning and ManagementMonitor absence and holidays in accordance with GBS policiesManage leaves and backup planning for the teamRegularly assess workload and run efficiency/productivity improvement initiatives, where necessaryWork with HR to manage absenteeism issues, monitor attrition and conduct hiring and exit interviews Recruitment, Selection and InductionCoordinate EA/MA recruitment plan and process for the team, by providing input on hiring decisionsRecommend selection criteria, and review applications, and perform interviews, when neededOrganize and run induction sessions for all EA/MA hires Actively engage in probation reviews of new hires, ensure appropriate documentation, and ensure quality input is received from supported officesTraining and Professional DevelopmentManage training plans for the team (content, frequency, channels, trainers)Conduct team and individual catch ups with all EA/MA on a regular basis, reviewing skill plans, summary updates and track progressionAssess the specific training and development needs of the team membersCollect feedback from EAMAs, stakeholders and senior executives to identify skill gaps and areas for improvementDesign and deliver tailored training programs to enhance the skills and capabilities of the EAMA team to address the requirements of the EAMA roleIntegrate a variety of training approaches, including interactive workshops, and role-playing exercises to enhance learning effectiveness and engagement Conduct regular team meetings and voice the team’s requirements to the managementOffer one-on-one coaching to EAMAs to guide their career development and address specific challenges, fostering a culture of ongoing enhancement and development.Performance Review and EvaluationProvide input on annual review process for team, and perform performance reviews for direct reportsLiaise with supported offices to get timely input on performance of team membersProvide input on promotion of team members, where necessary CapabilitiesStrong interpersonal skills. Structured, clear, focused communication, tailored to suit the audienceAbility to manage work allocation and ensuring sustainable work-life balance for all employeesAbility to prioritize, engage and develop trusting relationships with stakeholdersAbility to manage peaks in work activity in a positive, mature and productive mannerAbility to resolve conflict, while dealing with stakeholders and team members, on sensitive issuesAbility to make clear, calm, insightful decisions underpinned by logical arguments and team empathy Ability to adapt and work across teams, while appropriately combining delegation and direct interactionAbility to encourage collaboration and knowledge sharing between team members and across teamsAbility to multi-task, stay organized and manage time well QualificationsBachelor’s/Master’s degree in a business discipline 7+ years of overall experience working in a matrixed, global professional services environment3+ years of people management experience, including hands-on experience of managing EA/MA teamsPrior experience in an EA/MA/PA role would be an assetDemonstrated experience in resolving complex employee relations issuesHigh level proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint)Mandarin language: Native level proficiency is required Go back Apply Share this job: LinkedIn X Emailfull timeSenior
posted 2 months ago
Malaysiafull timeMid Level
posted 2 months ago
General Information Job Title Manager Assistant (Mandarin Speaking) | GBS KL Job ID 106077 Work Areas Administrative Employment Type Permanent Full-Time Location(s) Kuala Lumpur Description & Requirements Company OverviewBain & Company is one of the world's leading global business consulting firms, serving clients across six continents. It was founded in 1973 on the principle that consultants must measure their success in terms of their clients' financial results. Bain's clients have outperformed the stock market 4 to 1. With offices in all major cities, Bain has worked with over 4,400 major multinational and other corporations from every economic sector, in every region of the world.In 2021, Bain & Company opened the APAC Global Business Services Center in Kuala Lumpur, to provide the best-in-class internal support, efficiently and professionally, to both leadership and consulting teams in Bain offices across Asia Pacific region.Responsibilities & DutiesAs a Bain & Company Manager Assistant (MA), you will provide administrative support to several Leaders, and where necessary, their teams including managing complex calendars and meeting scheduling, coordination of travel plans and thorough expense reporting. Frequent communication and collaboration with other Manager Assistants and Executive Assistants is critical to success. The Manager Assistant will work remotely from the people he/she supports and therefore, excellent interpersonal skills and the ability to forge strong and successful working relationships without face-to-face interaction are essential.The MA position will support the APAC region and you will work with other administrative staff remotely to provide the best support/coverage possible for Bain’s executive team.Coordinate complex calendars and schedule both internal and external meetingsResolve scheduling conflicts as they arise and prioritize issues to ensure an effective time management approachCoordinate detailed travel arrangements with Bain Travel team including air, hotel, car, etc. as business needs and personal preferences dictateProactively support Senior Managers and Associate Partners in their relationship management by entering new CRM contacts and actively maintaining the accuracy of CRM contact information. Achieve mastery of the CRM system through attendance of training sessions and partnering with the global/local marketing on contact audits, data campaigns and other relationship management effortsProvide back-up support to other MAs, collaborate with team to maintain good understanding of pending tasks and prioritiesBuilding long lasting professional relationship with other MAs/EAs as well as project teamsSubmit frequent and detailed expense reports; manage audit process to ensure proper reimbursementCoordinate project start-up process including teaming with Finance to obtain billing code, scheduling start-up meetings and communicating with case team to better understand key deadlinesAssist with administration and logistical support for interviews (face-to-face and via video conference)Positively contribute to MA team office culture team by playing an active role in training new team members and assisting in office planning events; participate in team related activities and events and act as a role model consistent with Bain Operating PrinciplesPerform other related duties as requested or as responsibilities dictateYou may be required to support people in other time zones, so you may have to work on public holidays. You will be designated an alternative day off when you are required to work on a public holiday. The alternative days off will be selected by the Company and will be aligned with public holidays in the country of the people that you support. Desired Skills and ExperienceBachelor’s degree or an equivalent combination of education, training and experienceSomeone with 3+ years of previous experience in supporting management or direct administrative secretarial experienceVery good knowledge of Microsoft OutlookExcellent written and verbal communication skills in English (business level)Mandarin language: Native level proficiency is required Exceptional organization, prioritization and time management skills as well as meticulous attention to detail Go back Apply Share this job: LinkedIn X EmailRemotefull timeMid Level
posted 2 months ago
Langkawi, Kedah, MYMid Level
verified Aug 8, 2026posted 2 months ago
General Information Job Title Manager Assistant (Japanese Speaking) | GBS KL Job ID 106253 Work Areas Administrative Employment Type Permanent Full-Time Location(s) Kuala Lumpur Description & Requirements Manager Assistant (Japanese Speaking)Location: Kuala Lumpur, MalaysiaWHAT MAKES US A GREAT PLACE TO WORKWe are proud to be consistently recognized as one of the world’s best places to work. We are currently the top ranked consulting firm on Glassdoor’s Best Places to Work list and have earned the #1 overall spot a record seven times. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.WHO YOU’LL WORK WITHYou’ll join Bain & Company’s APAC Global Business Services Center in Kuala Lumpur, which provides best-in-class support to leadership and consulting teams across the Asia-Pacific region.As part of our administrative team, you’ll work closely with Leaders, Manager Assistants, Executive Assistants, and other business support professionals across the region. You’ll play a critical role in helping teams operate efficiently while contributing to a collaborative, high-performing, and service-oriented environment.WHERE YOU’LL FIT WITHIN THE TEAMAs a Manager Assistant, you will provide administrative support to Senior Managers, Associate Partners, and their teams, primarily supporting the Japan region. This role requires exceptional organization, attention to detail, and relationship-building skills.Working in a highly collaborative environment, you will manage competing priorities, coordinate across multiple stakeholders, and serve as a trusted partner to the leaders you support. Because many of your stakeholders will be located remotely, success in this role depends on strong communication skills and the ability to build effective working relationships across locations and time zones.WHAT YOU’LL DOManage complex calendars and coordinate internal and external meetings.Resolve scheduling conflicts and proactively prioritize competing demands.Coordinate detailed travel arrangements, including flights, accommodation, ground transportation, and related logistics.Prepare and submit expense reports while supporting reimbursement and audit processes.Maintain and update CRM records, ensuring contact information remains accurate and current.Partner with marketing and other teams on relationship management initiatives, contact audits, and data quality efforts.Coordinate project start-up activities, including scheduling kick-off meetings and supporting case team logistics.Provide back-up support to Manager Assistants and Executive Assistants across the region.Build strong working relationships with administrative teams and consulting staff.Support office initiatives, onboarding, training, and team activities that contribute to a positive and collaborative culture.Provide administrative support for office functions as needed, including coordination with Finance, Human Resources, Marketing, IT, and Reception teams.Perform additional administrative and operational responsibilities as required.Working Across Time ZonesThis role primarily supports the Japan region. At times, you may be required to support stakeholders in other locations and time zones. This may occasionally require working on local public holidays. When this occurs, an alternative day off will be provided in accordance with company policy.ABOUT YOURequired QualificationsBachelor’s degree or an equivalent combination of education, training, and experience.3+ years of experience providing administrative, executive support, secretarial, or management support services.Strong proficiency in Microsoft Outlook and calendar management.Excellent written and verbal communication skills in English.Native-level proficiency in Japanese.Exceptional organizational, prioritization, and time management skills.Strong attention to detail and ability to manage multiple priorities simultaneously.Proven ability to build productive working relationships in a remote and multicultural environment.Professional, proactive, and service-oriented approach.Preferred AttributesExperience supporting multiple senior stakeholders simultaneously.Experience working in a professional services, consulting, or corporate environment.Comfort working across cultures, teams, and time zones.Working ModelThis role follows a hybrid model and requires regular in-office presence in accordance with local office guidelines. Go back Apply Share this job: LinkedIn X EmailRemotefull timeMid Level
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