Mississauga, Ontario, Canadafull timeEntry Level$50K–55K
posted 24 days ago
Showing 25+ verified jobs
query:Bilingual Agent Support Associate
Job Openings XTN-5431720 | JAPANESE BILINGUAL SERVICE DESK ASSOCIATE About the job XTN-5431720 | JAPANESE BILINGUAL SERVICE DESK ASSOCIATE We are looking for a Japanese Bilingual Service Desk Agent to provide technical support and assistance to end-users. The role involves troubleshooting IT issues, handling service requests, and ensuring a high level of customer satisfaction while communicating effectively in Japanese. Health Insurance/HMO Enjoy unlimited MadMax Coffee Diverse learning & growth opportunities Accessible Cloud HR platform (Sprout) Above standard leaves Provide first-level technical support via email and chat in Japanese and English. Troubleshoot and resolve hardware, software, and network-related issues. Log and track service desk tickets using Freshservice. Escalate complex issues to the appropriate teams as needed Ensure timely and accurate resolution of user inquiries. Maintain proper documentation of incidents and resolutions. Collaborate with other resolver groups to improve service quality Proficiency in Japanese (JLPT N3 is required). Must be able to communicate well in Japanese, both written and spoken. Experience in IT Support, helpdesk, or Technical Support is preferred Basic understanding of the Windows environment, Office 365, Azure and Networking concepts. Strong problem-solving and communication skills. Ability to work independently with minimal supervision Must have a practical and logical viewpoint in decision making Apply for Position Or refer someone Share Facebook Line LinkedIn X (Formerly Twitter) Whatsapp EmailEntry Level
posted 2 months ago
Job Openings XTN-A74A307 | JAPANESE BILINGUAL SERVICE DESK ASSOCIATE About the job XTN-A74A307 | JAPANESE BILINGUAL SERVICE DESK ASSOCIATE We are looking for a Japanese Bilingual Service Desk Agent to provide technical support and assistance to end-users. The role involves troubleshooting IT issues, handling service requests, and ensuring a high level of customer satisfaction while communicating effectively in Japanese. Health Insurance/HMO Enjoy unlimited MadMax Coffee Diverse learning & growth opportunities Accessible Cloud HR platform (Sprout) Above standard leaves Provide first-level technical support via email and chat in Japanese and English. Troubleshoot and resolve hardware, software, and network-related issues. Log and track service desk tickets using Freshservice. Escalate complex issues to the appropriate teams as needed Ensure timely and accurate resolution of user inquiries. Maintain proper documentation of incidents and resolutions. Collaborate with other resolver groups to improve service quality Proficiency in Japanese (JLPT N3 is required). Must be able to communicate well in Japanese, both written and spoken. Experience in IT Support, helpdesk, or Technical Support is preferred Basic understanding of the Windows environment, Office 365, Azure and Networking concepts. Strong problem-solving and communication skills. Ability to work independently with minimal supervision Must have a practical and logical viewpoint in decision making Apply for Position Or refer someone Share Facebook Line LinkedIn X (Formerly Twitter) Whatsapp EmailEntry Level
posted 2 months ago
León, Guanajuato, Mexico
verified Jun 17, 2026posted 4 months ago
Remote, CanadaRemote$75K–107K
posted last month
Bastrop, TX
verified Jun 18, 2026posted 3 months ago
Bastrop, TX
verified Jun 18, 2026posted 3 months ago
Japan
verified Jun 18, 2026posted 4 months ago
Redmond, United States$24/hr
verified Jun 18, 2026posted 3 months ago
Redmond, United States$24/hr
verified Jun 21, 2026posted 3 months ago
São Paulo, Brazilfull timeMid Level
posted 16 days ago
Montreal, Canadafull timeMid Level$58.4K–97.5K
verified Jun 7, 2026posted 4 months ago
Montreal, Canada / Québec Cityfull timeSenior$58.4K–97.5K
posted 2 months ago
Manila, Metro Manila, Philippinesfull timeEntry Level
posted 20 days ago
UNAVAILABLE, UNAVAILABLE, USfull timeEntry Level
posted 2 months ago
Montreal, Canadafull timeSenior$58.4K–97.5K
verified Jun 7, 2026posted 3 months ago
UNAVAILABLE, UNAVAILABLE, CAfull timeMid Level
posted 2 months ago
Vancouver, Canada
posted 10 days ago
RemoteRemote$22/hr
posted 6 days ago
Manila, Metro Manila, Philippinesfull timeMid Level
posted 26 days ago
Remote, United StatesRemote$43.4K–58.4K
posted 28 days ago
Montreal, Canada / Québec City - 2640 Boulevard Laurierfull timeMid Level$53.6K–89.3K
verified Jun 7, 2026posted 4 months ago
Mesa - AZ USA, COGfull timeMid Level$23/hr
posted 5 days ago
Job Openings Bilingual Engagement Support Specialist- English/French About the job Bilingual Engagement Support Specialist- English/French Position Overview We are seeking a highly skilled and motivated Bilingual (French and English, written and spoken) Engagement Support Specialist to join our dynamic team. This role serves as a vital link between clients, partners, business development, and technical delivery teams. You will support executive leadership (internal and external) throughout the engagement lifecycle, ensuring seamless coordination and exceptional client service. Key Responsibilities Coordinate and manage the scoping, quoting, and contracting process for client and partner engagements.Participate in scoping calls and take detailed technical notes to support contract development.Act as the primary liaison between clients, partners, and technical teams to ensure efficient engagement execution.Translate client needs and incident details into actionable service scopes aligned with cybersecurity best practices.Support sales and effort estimation during pre-engagement phases.Contribute to the creation of Statements of Work (SoWs) and maintain strong relationships with decision-makers for a smooth contract signoff. Ensure consistent delivery of high-quality service & support on a client and partner engagementEnsure consistent, timely resolution (scope and contract) of issuesEnsure consistent professional conduct Assist in reporting and documentation for client engagements and commercial activities.Provide after-hours support on a rotational basis, ensuring responsiveness during critical incidents. While the role is not technical in nature, the understanding of the fundamental services CYPFER offers in the marketplace and how these services align with security compliance requirements and/or incident response, or digital forensics is key. Educational and Background Requirements: Bilingual fluency in English and French (written and spoken), with strong business communication skills.Proven experience in engagement coordination, contracting, or client-facing roles.Exceptional organizational skills and attention to detail.Ability to work independently and manage multiple priorities in a high-pressure environment.Strong problem-solving capabilities and critical thinking under time-sensitive conditions.Strong presentation skills and the ability to articulate complex concepts to cross-functional audiences.Comfort in customer-facing situations with strong written/verbal communication skills and the ability to communicate with both technical and non-technical, internal and external stakeholders.Familiarity with cybersecurity services, digital investigations, and compliance frameworks (preferred). Qualifications Bachelors degree or equivalent experience (preferred).Strong presentation and interpersonal skills.Experience supporting executive-level stakeholders and cross-functional teams.Ability to work flexible hours, 24/7/365 environment, including evenings, weekends, and holidays as part of an on-call rotation.Ability to multitask, prioritize, and manage time effectively.Prior exposure to the cybersecurity industry or technical incident support (asset).Ability to acquire and develop a strong understanding of the fundamentals of digital investigations and their underlying principles, as well as CYPFER services provided. Apply for Position Or refer someone Share Facebook Line LinkedIn X (Formerly Twitter) Whatsapp EmailMid Level
verified Jun 13, 2026posted 3 months ago
Québec Cityfull time$56.2K–93.7K
posted last month
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