Zones LLC. Careers - L2 Desktop Support

Zones LLC. CareersLocation: on- site in NY, NYMid Level

$34/hrActive

Job description

Zones LLC. Careers { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-06-19", "description": "

\u00A0

Company Overview:

\u00A0

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there\u2019s really only one: Zones \u2013 First Choice for IT.TM\u00A0

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

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Position Overview:

Term: 9+ months

Location: on- site in NY, NY\u00A0

Pay: up to $34/hr\u00A0

Hours: M-F Regular Business\u00A0

\u00A0

What you will do as the L2 Desktop Support:\u00A0

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\u00A0 This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.\u00A0

Deskside / Desktop / End User Computer support in a corporate environment
Troubleshooting and resolving software issues. Ability to install, configure, reconfigure or reinstall software including remote support.
Support Mac OS, Windows OS, Microsoft Office 365, Smart Phones, AV Conferencing Systems, Printers and PC hardware
Ability to categorize and prioritize end user support requests and service requests by utilizing the Service Now ticketing system to track tickets and provide up-to-date status and information.
Ability to research and follow appropriate KB articles.
Strong Microsoft Office 365 skills (Outlook, Word, and Excel, PowerPoint)
Maintain system configurations and KB documentation; providing updates to articles as needed.
IMAC Support - IT equipment Install/Move/Add/Change/Decommission
Smart Hands supports networking, server, and telecommunications technologies.
Printer and peripheral device support
Physical Inventory management of IT assets including asset auditing.
Provide Executive VIP support as needed.
Support additional corporate and retail locations as needed.
Reimaging computers/hard drives in accordance with customer standards
Taking ownership of issues from end-to-end to reach a resolution for all appropriate requests and incidents.
Train and orient staff on use of hardware and software.
Performs other duties as assigned.

\u00A0

What you will bring to the team:\u00A0

Bachelor\u2019s degree from an accredited higher-education institution and/or seven years relevant experience.
Strong knowledge and experience with Windows and Mac OS X operating systems
Good understanding of Network Infrastructure
Understanding of network, systems and configurations
ITIL Foundation Certification
A+ certification plus one, preferably two, of the following certifications:
N+, MCP, MCDST, MCSA, CNCT, CST, CNST, Apple Certified (ACHDS, ACTC, ACDT, ACPT);
Must be a team player, possess strong communication skill, and possess a strong customer-centered philosophy.
At least 3 years of experience in desktop support and field services role
Dell Certified Technician for ordering parts through OEM and parts replacement
Strong Apple ISO and mobile support (MDM Support)
Broad understanding of Mac OS Management tools especially JAMF Product Suite
Experience in operating system deployment (SCCM and macOS 10.15 or later)
Need to work from office all 5 days a week with a couple of exceptions. \u00A0

\u00A0

Zones offers a comprehensive Benefits package

While we\u2019re committed to providing top-tier solutions, we\u2019re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job \u2013with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you\u2019re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!\u00A0\u00A0

\u00A0All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

\u00A0

Zones participates in E-Verify. E-Verify is a system that compares information from a team member\u2019s Form I-9 to federal records to confirm their eligibility to work in the United States.\u00A0

", "hiringOrganization": { "@type": "Organization", "name": "Zones LLC.", "logo": "https:" }, "employmentType": "Full-Time Temporary Employee", "industry": "Staffing", "identifier": "odQmAfwJ", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "New York", "addressRegion": "New York", "addressCountry": "United States" } } ], "title": "L2 Desktop Support", "baseSalary": { "@type": "MonetaryAmount", "currency": "USD", "value": { "@type": "QuantitativeValue", "minValue": "25.00", "maxValue": "34.00", "unitText": "Weekly" } } } L2 Desktop Support Staffing New York, New York Salary: USD 25.00 - 34.00 Weekly Apply Description Position at Zones LLC. Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview:Term: 9+ months Location: on- site in NY, NY Pay: up to $34/hr Hours: M-F Regular Business What you will do as the L2 Desktop Support: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice. Deskside / Desktop / End User Computer support in a corporate environmentTroubleshooting and resolving software issues. Ability to install, configure, reconfigure or reinstall software including remote support. Support Mac OS, Windows OS, Microsoft Office 365, Smart Phones, AV Conferencing Systems, Printers and PC hardwareAbility to categorize and prioritize end user support requests and service requests by utilizing the Service Now ticketing system to track tickets and provide up-to-date status and information. Ability to research and follow appropriate KB articles.Strong Microsoft Office 365 skills (Outlook, Word, and Excel, PowerPoint) Maintain system configurations and KB documentation; providing updates to articles as needed.IMAC Support - IT equipment Install/Move/Add/Change/DecommissionSmart Hands supports networking, server, and telecommunications technologies.Printer and peripheral device supportPhysical Inventory management of IT assets including asset auditing.Provide Executive VIP support as needed.Support additional corporate and retail locations as needed.Reimaging computers/hard drives in accordance with customer standards Taking ownership of issues from end-to-end to reach a resolution for all appropriate requests and incidents. Train and orient staff on use of hardware and software. Performs other duties as assigned. What you will bring to the team: Bachelor’s degree from an accredited higher-education institution and/or seven years relevant experience. Strong knowledge and experience with Windows and Mac OS X operating systems Good understanding of Network InfrastructureUnderstanding of network, systems and configurations ITIL Foundation CertificationA+ certification plus one, preferably two, of the following certifications: N+, MCP, MCDST, MCSA, CNCT, CST, CNST, Apple Certified (ACHDS, ACTC, ACDT, ACPT); Must be a team player, possess strong communication skill, and possess a strong customer-centered philosophy.At least 3 years of experience in desktop support and field services roleDell Certified Technician for ordering parts through OEM and parts replacement Strong Apple ISO and mobile support (MDM Support)Broad understanding of Mac OS Management tools especially JAMF Product SuiteExperience in operating system deployment (SCCM and macOS 10.15 or later)Need to work from office all 5 days a week with a couple of exceptions. Zones offers a comprehensive Benefits package While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy. Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States. Apply Apply Later ← Back to Current Openings Share lang: en_US Share LinkedIn Facebook Twitter Email Powered by Jobvite

Zones LLC. Careers { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-06-19", "description": "

\u00A0

Company Overview:

\u00A0

\u00A0

Position Overview:

Term: 9+ months

Location: on- site in NY, NY\u00A0

Pay: up to $34/hr\u00A0

Hours: M-F Regular Business\u00A0

\u00A0

What you will do as the L2 Desktop Support:\u00A0

Deskside / Desktop / End User Computer support in a corporate environment
Troubleshooting and resolving software issues. Ability to install, configure, reconfigure or reinstall software including remote support.
Support Mac OS, Windows OS, Microsoft Office 365, Smart Phones, AV Conferencing Systems, Printers and PC hardware
Ability to categorize and prioritize end user support requests and service requests by utilizing the Service Now ticketing system to track tickets and provide up-to-date status and information.
Ability to research and follow appropriate KB articles.
Strong Microsoft Office 365 skills (Outlook, Word, and Excel, PowerPoint)
Maintain system configurations and KB documentation; providing updates to articles as needed.
IMAC Support - IT equipment Install/Move/Add/Change/Decommission
Smart Hands supports networking, server, and telecommunications technologies.
Printer and peripheral device support
Physical Inventory management of IT assets including asset auditing.
Provide Executive VIP support as needed.
Support additional corporate and retail locations as needed.
Reimaging computers/hard drives in accordance with customer standards
Taking ownership of issues from end-to-end to reach a resolution for all appropriate requests and incidents.
Train and orient staff on use of hardware and software.
Performs other duties as assigned.

\u00A0

What you will bring to the team:\u00A0

Bachelor\u2019s degree from an accredited higher-education institution and/or seven years relevant experience.
Strong knowledge and experience with Windows and Mac OS X operating systems
Good understanding of Network Infrastructure
Understanding of network, systems and configurations
ITIL Foundation Certification
A+ certification plus one, preferably two, of the following certifications:
N+, MCP, MCDST, MCSA, CNCT, CST, CNST, Apple Certified (ACHDS, ACTC, ACDT, ACPT);
Must be a team player, possess strong communication skill, and possess a strong customer-centered philosophy.
At least 3 years of experience in desktop support and field services role
Dell Certified Technician for ordering parts through OEM and parts replacement
Strong Apple ISO and mobile support (MDM Support)
Broad understanding of Mac OS Management tools especially JAMF Product Suite
Experience in operating system deployment (SCCM and macOS 10.15 or later)
Need to work from office all 5 days a week with a couple of exceptions. \u00A0

\u00A0

\u00A0

Zones participates in E-Verify. E-Verify is a system that compares information from a team member\u2019s Form I-9 to federal records to confirm their eligibility to work in the United States.\u00A0

Zones LLC. Careers { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-06-19", "description": "

\u00A0

Company Overview:

\u00A0

\u00A0

Position Overview:

Term: 9+ months

Location: on- site in NY, NY\u00A0

Pay: up to $34/hr\u00A0

Hours: M-F Regular Business\u00A0

\u00A0

What you will do as the L2 Desktop Support:\u00A0

Deskside / Desktop / End User Computer support in a corporate environment
Troubleshooting and resolving software issues. Ability to install, configure, reconfigure or reinstall software including remote support.
Support Mac OS, Windows OS, Microsoft Office 365, Smart Phones, AV Conferencing Systems, Printers and PC hardware
Ability to categorize and prioritize end user support requests and service requests by utilizing the Service Now ticketing system to track tickets and provide up-to-date status and information.
Ability to research and follow appropriate KB articles.
Strong Microsoft Office 365 skills (Outlook, Word, and Excel, PowerPoint)
Maintain system configurations and KB documentation; providing updates to articles as needed.
IMAC Support - IT equipment Install/Move/Add/Change/Decommission
Smart Hands supports networking, server, and telecommunications technologies.
Printer and peripheral device support
Physical Inventory management of IT assets including asset auditing.
Provide Executive VIP support as needed.
Support additional corporate and retail locations as needed.
Reimaging computers/hard drives in accordance with customer standards
Taking ownership of issues from end-to-end to reach a resolution for all appropriate requests and incidents.
Train and orient staff on use of hardware and software.
Performs other duties as assigned.

\u00A0

What you will bring to the team:\u00A0

Bachelor\u2019s degree from an accredited higher-education institution and/or seven years relevant experience.
Strong knowledge and experience with Windows and Mac OS X operating systems
Good understanding of Network Infrastructure
Understanding of network, systems and configurations
ITIL Foundation Certification
A+ certification plus one, preferably two, of the following certifications:
N+, MCP, MCDST, MCSA, CNCT, CST, CNST, Apple Certified (ACHDS, ACTC, ACDT, ACPT);
Must be a team player, possess strong communication skill, and possess a strong customer-centered philosophy.
At least 3 years of experience in desktop support and field services role
Dell Certified Technician for ordering parts through OEM and parts replacement
Strong Apple ISO and mobile support (MDM Support)
Broad understanding of Mac OS Management tools especially JAMF Product Suite
Experience in operating system deployment (SCCM and macOS 10.15 or later)
Need to work from office all 5 days a week with a couple of exceptions. \u00A0

\u00A0

\u00A0

Zones participates in E-Verify. E-Verify is a system that compares information from a team member\u2019s Form I-9 to federal records to confirm their eligibility to work in the United States.\u00A0

{ "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-06-19", "description": "

\u00A0

Company Overview:

\u00A0

\u00A0

Position Overview:

Term: 9+ months

Location: on- site in NY, NY\u00A0

Pay: up to $34/hr\u00A0

Hours: M-F Regular Business\u00A0

\u00A0

What you will do as the L2 Desktop Support:\u00A0

Deskside / Desktop / End User Computer support in a corporate environment
Troubleshooting and resolving software issues. Ability to install, configure, reconfigure or reinstall software including remote support.
Support Mac OS, Windows OS, Microsoft Office 365, Smart Phones, AV Conferencing Systems, Printers and PC hardware
Ability to categorize and prioritize end user support requests and service requests by utilizing the Service Now ticketing system to track tickets and provide up-to-date status and information.
Ability to research and follow appropriate KB articles.
Strong Microsoft Office 365 skills (Outlook, Word, and Excel, PowerPoint)
Maintain system configurations and KB documentation; providing updates to articles as needed.
IMAC Support - IT equipment Install/Move/Add/Change/Decommission
Smart Hands supports networking, server, and telecommunications technologies.
Printer and peripheral device support
Physical Inventory management of IT assets including asset auditing.
Provide Executive VIP support as needed.
Support additional corporate and retail locations as needed.
Reimaging computers/hard drives in accordance with customer standards
Taking ownership of issues from end-to-end to reach a resolution for all appropriate requests and incidents.
Train and orient staff on use of hardware and software.
Performs other duties as assigned.

\u00A0

What you will bring to the team:\u00A0

Bachelor\u2019s degree from an accredited higher-education institution and/or seven years relevant experience.
Strong knowledge and experience with Windows and Mac OS X operating systems
Good understanding of Network Infrastructure
Understanding of network, systems and configurations
ITIL Foundation Certification
A+ certification plus one, preferably two, of the following certifications:
N+, MCP, MCDST, MCSA, CNCT, CST, CNST, Apple Certified (ACHDS, ACTC, ACDT, ACPT);
Must be a team player, possess strong communication skill, and possess a strong customer-centered philosophy.
At least 3 years of experience in desktop support and field services role
Dell Certified Technician for ordering parts through OEM and parts replacement
Strong Apple ISO and mobile support (MDM Support)
Broad understanding of Mac OS Management tools especially JAMF Product Suite
Experience in operating system deployment (SCCM and macOS 10.15 or later)
Need to work from office all 5 days a week with a couple of exceptions. \u00A0

\u00A0

\u00A0

Zones participates in E-Verify. E-Verify is a system that compares information from a team member\u2019s Form I-9 to federal records to confirm their eligibility to work in the United States.\u00A0

L2 Desktop Support

Staffing New York, New York Salary: USD 25.00 - 34.00 Weekly