Job description
In J.P. Morgan, the Wealth Management Operations team plays a critical role in ensuring that as an organization, we are compliant with multiple regulations, in order to protect the bank’s reputation and financial assets.
As a Vice President within the Wealth Management KYC Periodic Renewal team, you will be at the forefront of managing the KYC of Wealth Management APAC clients. You will play a pivotal role in helping us achieve high performance and quality, while ensuring that AML and KYC policies are adhered to. As a subject matter expert in the Wealth Management sector, you will have the opportunity to bridge the knowledge gap, develop our team, and build strong partnerships with Bankers/Banking Team, LOB Operations, and Compliance.
Job Responsibilities
Manage the team’s pipeline/performance against key metrics and objectives, consistently helping the team meet SLAs
Provide own/broader team with subject matter expertise and guidance; model and drive creative problem solving and solid decision making based on guidelines, policies, and insights
Cultivate an environment of strong team work and client focus
Operate as escalation point for the team
Lead collaborative dialogue with partners/stakeholders to advance the book of work, improve processes/systems, understand changes, resolve challenges
Challenge existing processes and execute improvement initiatives that simplify workflows, improve client experience, leverage emerging technologies and strengthen the control environment
Lead strategic change and transformation initiatives, coordinating cross-functional programs with Technology, Product, and global AML/KYC partners to improve scalability, automation, and client experience.
Required qualifications, capabilities, and skills
Bachelor’s Degree in Finance, Economics or other related disciplines
At least 8 years of KYC or related experience, with understanding of KYC, AML and regulatory requirements (i.e. HKMA and MAS)
Effective in a team setting, but also a self-starter able to operate with minimal oversight.
Outstanding client management, partnership building, leadership and direct experience of dealing with multiple stakeholders, with the ability to handle escalations and drive to resolution.
Strong research, analytical and comprehension skills, with ability to critically analyze client risk / controls.
Demonstrated experience in challenging existing processes and initiate change within the team.
Fluency in written/spoken Mandarin or Cantonese
Preferred qualifications, capabilities, and skills
Experience within the Wealth Management sector
Professional certifications in AML/KYC (e.g., CAMS, ICA)
Experience leading improvement initiatives (process re-engineering, automation, workflow tooling, operating model redesign) in a regulated environment.