Job description
1. Support and follow sales and ensure target achievements for Hermès Horloger
- Prepare strategic account plan and sales plan to maximize sales growth for existing key accounts
Follow up products performances
Provides analysis and assessments per point of sales (POS) and per customers & identify growth levers
Set up, coordinate, maximize the promotional activities in POS
Prepare shop opening /refit
Maximize sales at all level seizing & creating opportunities
2. Build up strong relationship with clients and store staff
Liaison between Stores and Commercial
Establish a relationship of trust with Hermès local teams and stores staff
Be fully integrated, actively engaged and proactive with local team
Maximize sales during institutional Hermès local event
Provide product including catalogues, communication and training material for store staff
Support CRM data analysis and clientele development strategy
3. Animate store and implement Education & Service strategy for Hermès Horloger
Participate to motivate the sales team to reach their objectives
Share stores' and national watch' performances with watch sales team and work together on upgraded actions
Support with VM in coordination with VM team
Evaluate sales associates watches knowledge, identify needs & set up a strong training development plan to improve sales and service
- Conduct market analysis
4. Watch Training implementation and follow up
Taking planning and execution aligned with watch strategy
Conduct LMH training for stores
Ensures that training materials and programs are current, accurate, and effective
Develop and implement training programs based on markets’ needs
Requirements & Capabilities:
Bachelors Degree preferably in Business, Merchandising or other related field
A minimum of 3-5 years applicable business development experience in retail / fashion / watch & jewelry industry
Proactive to seize opportunities and bring new ideas.
Cool head to successfully face doubts and failures of a métier requiring strong innovative initiatives
Able to develop and maintain collaborative relationships and foster teamwork with multiple levels/departments/countries. Retail oriented.
Proactive, eager to success with a can-do attitude
Fluent in English and Chinese
Excellent interpersonal, negotiation, organizational and analytical skills
Proficient in Microsoft Office is required, especially in Excel and Powerpoint
Watches sensibility is a plus – fashion sensibility required otherwise
Able to travel as required