Warehouse Supervisor

What You Can Expect:

Monday to Friday, 14:00 - 22:00 (37.5 hours)

Key Responsibilities

• Allocate labour and resources to meet daily outbound/inbound workloads.
• Manage workflow across picking, packing, replenishment, loading, and goods-in activities.
• Ensure on-time dispatch and adherence to customer KPIs (OTIF).
• Lead, coach, and motivate warehouse colleagues to deliver high performance.
• Conduct daily briefings and ensure effective communication across shifts.
• Manage absence, timekeeping, performance, and conduct.
• Support recruitment and onboarding of new team members.
• Ensure adherence to Health & Safety, site rules, and safe systems of work.
• Promote a strong safety culture, leading by example and ensuring PPE compliance.
• Conduct incident investigations, near miss reporting, and corrective actions.
• Ensure WMS accuracy and rigor in scanning and stock movement processes.
• Support cycle counts, inventory investigations, and stock integrity improvements.
• Resolve discrepancies and escalate issues where required.
• Identify and implement improvement opportunities (Lean / waste reduction).
• Ensure adherence to Standard Operating Procedures (SOPs).
• Support the rollout of new processes, systems, or customer implementations.
• Drive productivity, cost efficiency, and quality improvement
• Productivity (units per hour / cost per unit)
• Accuracy (pick accuracy, stock accuracy)
• Service performance (OTIF / DIFOT)
• Engagement and H&S performance (near misses reported, absence levels)

What You Bring:

Key Skills & Competencies

• Strong leadership with ability to motivate and engage teams.

• Good knowledge of warehouse processes and 3PL operations.

• Competent in Warehouse Management Systems (WMS) and Microsoft Office (particularly Excel).

• Excellent communication, problem-solving, and decision-making skills.

• Ability to work effectively in a fast-moving, customer-focused environment.

• Previous supervisory experience within warehousing, logistics, or 3PL (essential).

• Working knowledge of WMS (e.g., Manhattan, SAP EWM, Blue Yonder) desirable.

• Proven experience delivering against KPIs and service levels.

• Experience with continuous improvement / lean methodologies beneficial.

• GCSEs/NVQ Level 2 or equivalent (minimum).

• FLT licence (Reach/Counterbalance) desirable based on site needs.

• Health & Safety qualification (IOSH Working Safely / Managing Safely) advantageous.

• Leads by example – visible, engaged, and approachable.

• Customer-focused and service-driven.

• Resilient under pressure, able to prioritise and adapt.

• Fair and consistent approach when managing people and performance.