Video KYC Analyst - Card Application Processing

We are seeking a detail-oriented Video KYC (VKYC) Analyst to support Commercial Cards onboarding while ensuring compliance with RBI Video KYC guidelines, AML/KYC requirements, and global banking standards. Key Responsibilities * Conduct VKYC in adherence to RBI regulations and internal compliance policies. * Handle inbound customer interactions during VKYC sessions and address customer queries. * Hands-on experience in Commercial Cards onboarding, account maintenance, customer verification, and related banking operations preferred. * Deliver excellent customer service while maintaining regulatory compliance. * Verify customer identity and documents through live video interactions. * Perform Customer Due Diligence (CDD) and risk assessments. * Maintain audit-ready records and support Manager Control Assessment (MCA) requirements. * Identify and escalate fraud indicators and compliance concerns. * Achieve quality, productivity, turnaround time (TAT), and customer satisfaction targets. * Collaborate with stakeholders to ensure seamless onboarding. Required Skills & Experience * 3-6 years of experience in VKYC, KYC, Commercial Cards, Banking Operations, or Financial Services. * Knowledge of RBI and global VKYC/KYC guidelines, AML, KYC, and CDD requirements. * Excellent verbal and written communication skills. * Strong investigation, analytical, and problem-solving abilities. * Attention to detail and sound decision-making skills. * Ability to work in a fast-paced, target-driven environment. Qualifications * Bachelor's Degree (mandatory). * Relevant KYC/AML certifications are an added advantage. Work Schedule * Flexible to work across rotational shifts based on business requirements. Key Competencies * Customer Focus * Risk & Compliance Awareness * Analytical Thinking * Fraud Detection & Investigation * Attention to Detail * Team Collaboration \------------------------------------------------------ ## Job Family Group: Operations - Transaction Services \------------------------------------------------------ ## Job Family: Cash Management \------------------------------------------------------ ## Time Type: Full time \------------------------------------------------------ ## Most Relevant Skills Please see the requirements listed above. \------------------------------------------------------ ## Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. \------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.