Vice President, Investor Services Operations

We’re seeking a future team member for the role of Vice President, , Exchange Traded Funds to join our ETF Basket Services team. This role is located in Dublin, Ireland.

In this role, you’ll contribute to the following ways:

• Provides oversight of staff responsible for conducting Basket Services on behalf of assigned clients including Portfolio Composition File (PCF) preparation, Creation and Redemption order processing, Cash and in-kind settlement arrangements, Unit settlement arrangements, Authorized Participant (AP) inquiries, Continuous Net Settlement, Rebalancing processing, Collateral processing, and PnL calculations.
• Manages relationships with assigned clients and resolves any escalated issues related to Basket production.
• Directs and sets priorities for processes that check for the completeness and accuracy of disclosure in financial statements. Provides guidance to team to ensure that records are maintained in accordance with departmental policies and procedures. Resolves escalated issues from team members.
• Evaluates rules to determine impact of new regulations on BNY's Basket Services practices. Provides guidance to team on implementation of new policies to follow regulations.
• Recruits, directs, motivates, and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
• Leads working relationships with auditors and clients to make changes to financial reports and ensure they accurately depict fund performance.
• Ensure robust incident management, root‑cause analysis, corrective/preventive actions, and sustainable control design; partner with Compliance, Risk, and Audit.
• Maintain procedure libraries, risk & control inputs, business continuity, and testing cadence; uphold data privacy and information security standards.
• Support new product launches, conversions, and ETF share‑class implementations - defining requirements, readiness criteria, and cutover plans.
• Represent operations in working groups, governance forums, and client roadshows.

To be successful in this position we are looking for the following:

• Bachelor's degree in accounting or the equivalent combination of education and experience is required. Experience in management preferred.
• Big 4 accounting firm experience preferred.
• People Leadership requirement: Ability to hire, motivate, and develop staff, supporting their growth and development, professional growth, and ability to function.
• Exceptional stakeholder management with issuers, APs, market makers, depositories, and internal partners
• 5+ years in transfer agency, ETF operations, primary market execution, or related post‑trade functions; 5+ years leading managers and multi‑disciplinary operations teams.