Varonis Careers - Technical Account Manager - Digital

Technical Account Manager - Digital Post Sales United States Apply Description Job Description Job Title: Technical Account Manager – Digital Summary The Digital Technical Account Manager (TAM) is a hybrid post‑sales role combining Customer Success and Technical Account Management responsibilities. The Digital TAM will partner closely with Sales teams to deliver cyber security outcomes to a portfolio of aligned customers. The Digital TAM model is designed to deliver a scalable, consistent, and outcome‑driven customer experience, leveraging automation, telemetry, and targeted engagement rather than heavy 1:1 coverage. This role is enabled by automation and repeatable workflows that reduce manual effort and support scale, allowing delivery of a consistent, outcome‑driven customer experience without reliance on heavy 1:1 coverage. Primary Objectives The TAM is accountable for:Ensuring renewal predictability and risk visibility for covered accountsDriving customer engagement and self‑adoption through scalable touchpointsMonitoring and improving platform health and usage signalsTranslating usage via a Find / Fix / Alert / Label methodology, and engagement indicators, into actionable outcomesDelivering a uniform Varonis experience across a large customer portfolio Responsibilities 1. End‑to‑End Customer OwnershipOwn the customer lifecycle from onboarding through renewalAct as the single post‑sales point of accountability for customer successMaintain clear ownership of customer follow‑ups, risks, actions, and outcomes 2. Renewal & Risk ManagementProactively identify, document, and escalate renewal risks through defined cadencesDrive internal renewal risk cadence meetings Ensure no surprise churn attributable to lack of engagement, ownership, or visibilityMaintain accurate and up‑to‑date risk tracking 3. Customer Engagement (Scalable Model)Drive customer engagement using scalable touchpoints, including: Automated email campaignsWebinarsWorking sessions / “Office hours”Validate that customers remain meaningfully engaged 4. Platform Health, Usage & Adoption MonitoringContinuously monitor customer health signals and act accordingly: Deliver against KPIs for “Find”, “Fix”, “Alert” and “Label” value outcomesPlatform usage metrics (e.g. WebUI activity, automation usage where applicable)Treat usage trends as leading indicators, not just outcomesIdentify patterns such as: High usage with potentialLow usage requiring improvementDrop in usage as early risk signals 5. Reporting, Visibility & HygieneEnsure: Accurate data in CRMConsistent tracking of engagement and health indicatorsClear documentation of risks, actions, and decisionsProvide leadership with predictable, explainable signals, not anecdotal updates Requirements Strong understanding of post‑sales motions in a SaaS environmentAbility to operate across technical, operational, and customer‑facing topicsHigh comfort level with using data to tell a narrative regarding account healthStrong execution discipline and follow‑throughAbility to influence customer behavior Clear written communication and structured customer messaging The Digital TAM is successful when:Renewal risks are identified early and escalated through the defined processThere is no surprise churn linked to lack of engagement or ownershipA meaningful percentage of TAM‑covered customers engage in at least one scalable touchpoint per month (webinars, clinics, campaigns)Platform health and usage signals are stable or improving over timeCustomer backlogs remain manageable, with no critical unanswered requestsData and reporting enable leadership to make confident decisions about scalability and rolloutBoth post-sales and pre-sales goals are being met through a cohesive strategy which achieves both successful retention and expansion outcomes We invite you to check out our Instagram Page to gain further insight into the Varonis culture! @VaronisLife#LI-Remote Please review our Notice of E-Verify Participation and our Right to Work Statements. Apply Apply Later Share lang: en_US Share LinkedIn Facebook Twitter Email Powered by Jobvite

Technical Account Manager - Digital Post Sales United States Apply Description Job Description Job Title: Technical Account Manager – Digital Summary The Digital Technical Account Manager (TAM) is a hybrid post‑sales role combining Customer Success and Technical Account Management responsibilities. The Digital TAM will partner closely with Sales teams to deliver cyber security outcomes to a portfolio of aligned customers. The Digital TAM model is designed to deliver a scalable, consistent, and outcome‑driven customer experience, leveraging automation, telemetry, and targeted engagement rather than heavy 1:1 coverage. This role is enabled by automation and repeatable workflows that reduce manual effort and support scale, allowing delivery of a consistent, outcome‑driven customer experience without reliance on heavy 1:1 coverage. Primary Objectives The TAM is accountable for:Ensuring renewal predictability and risk visibility for covered accountsDriving customer engagement and self‑adoption through scalable touchpointsMonitoring and improving platform health and usage signalsTranslating usage via a Find / Fix / Alert / Label methodology, and engagement indicators, into actionable outcomesDelivering a uniform Varonis experience across a large customer portfolio Responsibilities 1. End‑to‑End Customer OwnershipOwn the customer lifecycle from onboarding through renewalAct as the single post‑sales point of accountability for customer successMaintain clear ownership of customer follow‑ups, risks, actions, and outcomes 2. Renewal & Risk ManagementProactively identify, document, and escalate renewal risks through defined cadencesDrive internal renewal risk cadence meetings Ensure no surprise churn attributable to lack of engagement, ownership, or visibilityMaintain accurate and up‑to‑date risk tracking 3. Customer Engagement (Scalable Model)Drive customer engagement using scalable touchpoints, including: Automated email campaignsWebinarsWorking sessions / “Office hours”Validate that customers remain meaningfully engaged 4. Platform Health, Usage & Adoption MonitoringContinuously monitor customer health signals and act accordingly: Deliver against KPIs for “Find”, “Fix”, “Alert” and “Label” value outcomesPlatform usage metrics (e.g. WebUI activity, automation usage where applicable)Treat usage trends as leading indicators, not just outcomesIdentify patterns such as: High usage with potentialLow usage requiring improvementDrop in usage as early risk signals 5. Reporting, Visibility & HygieneEnsure: Accurate data in CRMConsistent tracking of engagement and health indicatorsClear documentation of risks, actions, and decisionsProvide leadership with predictable, explainable signals, not anecdotal updates Requirements Strong understanding of post‑sales motions in a SaaS environmentAbility to operate across technical, operational, and customer‑facing topicsHigh comfort level with using data to tell a narrative regarding account healthStrong execution discipline and follow‑throughAbility to influence customer behavior Clear written communication and structured customer messaging The Digital TAM is successful when:Renewal risks are identified early and escalated through the defined processThere is no surprise churn linked to lack of engagement or ownershipA meaningful percentage of TAM‑covered customers engage in at least one scalable touchpoint per month (webinars, clinics, campaigns)Platform health and usage signals are stable or improving over timeCustomer backlogs remain manageable, with no critical unanswered requestsData and reporting enable leadership to make confident decisions about scalability and rolloutBoth post-sales and pre-sales goals are being met through a cohesive strategy which achieves both successful retention and expansion outcomes We invite you to check out our Instagram Page to gain further insight into the Varonis culture! @VaronisLife#LI-Remote Please review our Notice of E-Verify Participation and our Right to Work Statements. Apply Apply Later Share lang: en_US Share LinkedIn Facebook Twitter Email Powered by Jobvite

Technical Account Manager - Digital Post Sales United States Apply Description Job Description Job Title: Technical Account Manager – Digital Summary The Digital Technical Account Manager (TAM) is a hybrid post‑sales role combining Customer Success and Technical Account Management responsibilities. The Digital TAM will partner closely with Sales teams to deliver cyber security outcomes to a portfolio of aligned customers. The Digital TAM model is designed to deliver a scalable, consistent, and outcome‑driven customer experience, leveraging automation, telemetry, and targeted engagement rather than heavy 1:1 coverage. This role is enabled by automation and repeatable workflows that reduce manual effort and support scale, allowing delivery of a consistent, outcome‑driven customer experience without reliance on heavy 1:1 coverage. Primary Objectives The TAM is accountable for:Ensuring renewal predictability and risk visibility for covered accountsDriving customer engagement and self‑adoption through scalable touchpointsMonitoring and improving platform health and usage signalsTranslating usage via a Find / Fix / Alert / Label methodology, and engagement indicators, into actionable outcomesDelivering a uniform Varonis experience across a large customer portfolio Responsibilities 1. End‑to‑End Customer OwnershipOwn the customer lifecycle from onboarding through renewalAct as the single post‑sales point of accountability for customer successMaintain clear ownership of customer follow‑ups, risks, actions, and outcomes 2. Renewal & Risk ManagementProactively identify, document, and escalate renewal risks through defined cadencesDrive internal renewal risk cadence meetings Ensure no surprise churn attributable to lack of engagement, ownership, or visibilityMaintain accurate and up‑to‑date risk tracking 3. Customer Engagement (Scalable Model)Drive customer engagement using scalable touchpoints, including: Automated email campaignsWebinarsWorking sessions / “Office hours”Validate that customers remain meaningfully engaged 4. Platform Health, Usage & Adoption MonitoringContinuously monitor customer health signals and act accordingly: Deliver against KPIs for “Find”, “Fix”, “Alert” and “Label” value outcomesPlatform usage metrics (e.g. WebUI activity, automation usage where applicable)Treat usage trends as leading indicators, not just outcomesIdentify patterns such as: High usage with potentialLow usage requiring improvementDrop in usage as early risk signals 5. Reporting, Visibility & HygieneEnsure: Accurate data in CRMConsistent tracking of engagement and health indicatorsClear documentation of risks, actions, and decisionsProvide leadership with predictable, explainable signals, not anecdotal updates Requirements Strong understanding of post‑sales motions in a SaaS environmentAbility to operate across technical, operational, and customer‑facing topicsHigh comfort level with using data to tell a narrative regarding account healthStrong execution discipline and follow‑throughAbility to influence customer behavior Clear written communication and structured customer messaging The Digital TAM is successful when:Renewal risks are identified early and escalated through the defined processThere is no surprise churn linked to lack of engagement or ownershipA meaningful percentage of TAM‑covered customers engage in at least one scalable touchpoint per month (webinars, clinics, campaigns)Platform health and usage signals are stable or improving over timeCustomer backlogs remain manageable, with no critical unanswered requestsData and reporting enable leadership to make confident decisions about scalability and rolloutBoth post-sales and pre-sales goals are being met through a cohesive strategy which achieves both successful retention and expansion outcomes We invite you to check out our Instagram Page to gain further insight into the Varonis culture! @VaronisLife#LI-Remote Please review our Notice of E-Verify Participation and our Right to Work Statements. Apply Apply Later Share lang: en_US Share LinkedIn Facebook Twitter Email Powered by Jobvite

Technical Account Manager - Digital Post Sales United States Apply Description Job Description Job Title: Technical Account Manager – Digital Summary The Digital Technical Account Manager (TAM) is a hybrid post‑sales role combining Customer Success and Technical Account Management responsibilities. The Digital TAM will partner closely with Sales teams to deliver cyber security outcomes to a portfolio of aligned customers. The Digital TAM model is designed to deliver a scalable, consistent, and outcome‑driven customer experience, leveraging automation, telemetry, and targeted engagement rather than heavy 1:1 coverage. This role is enabled by automation and repeatable workflows that reduce manual effort and support scale, allowing delivery of a consistent, outcome‑driven customer experience without reliance on heavy 1:1 coverage. Primary Objectives The TAM is accountable for:Ensuring renewal predictability and risk visibility for covered accountsDriving customer engagement and self‑adoption through scalable touchpointsMonitoring and improving platform health and usage signalsTranslating usage via a Find / Fix / Alert / Label methodology, and engagement indicators, into actionable outcomesDelivering a uniform Varonis experience across a large customer portfolio Responsibilities 1. End‑to‑End Customer OwnershipOwn the customer lifecycle from onboarding through renewalAct as the single post‑sales point of accountability for customer successMaintain clear ownership of customer follow‑ups, risks, actions, and outcomes 2. Renewal & Risk ManagementProactively identify, document, and escalate renewal risks through defined cadencesDrive internal renewal risk cadence meetings Ensure no surprise churn attributable to lack of engagement, ownership, or visibilityMaintain accurate and up‑to‑date risk tracking 3. Customer Engagement (Scalable Model)Drive customer engagement using scalable touchpoints, including: Automated email campaignsWebinarsWorking sessions / “Office hours”Validate that customers remain meaningfully engaged 4. Platform Health, Usage & Adoption MonitoringContinuously monitor customer health signals and act accordingly: Deliver against KPIs for “Find”, “Fix”, “Alert” and “Label” value outcomesPlatform usage metrics (e.g. WebUI activity, automation usage where applicable)Treat usage trends as leading indicators, not just outcomesIdentify patterns such as: High usage with potentialLow usage requiring improvementDrop in usage as early risk signals 5. Reporting, Visibility & HygieneEnsure: Accurate data in CRMConsistent tracking of engagement and health indicatorsClear documentation of risks, actions, and decisionsProvide leadership with predictable, explainable signals, not anecdotal updates Requirements Strong understanding of post‑sales motions in a SaaS environmentAbility to operate across technical, operational, and customer‑facing topicsHigh comfort level with using data to tell a narrative regarding account healthStrong execution discipline and follow‑throughAbility to influence customer behavior Clear written communication and structured customer messaging The Digital TAM is successful when:Renewal risks are identified early and escalated through the defined processThere is no surprise churn linked to lack of engagement or ownershipA meaningful percentage of TAM‑covered customers engage in at least one scalable touchpoint per month (webinars, clinics, campaigns)Platform health and usage signals are stable or improving over timeCustomer backlogs remain manageable, with no critical unanswered requestsData and reporting enable leadership to make confident decisions about scalability and rolloutBoth post-sales and pre-sales goals are being met through a cohesive strategy which achieves both successful retention and expansion outcomes We invite you to check out our Instagram Page to gain further insight into the Varonis culture! @VaronisLife#LI-Remote Please review our Notice of E-Verify Participation and our Right to Work Statements. Apply Apply Later Share lang: en_US Share LinkedIn Facebook Twitter Email

Technical Account Manager - Digital

Post Sales United States