This job appears expired.

Vail Resorts Careers - Condo Front Desk Agent - Year Round/Full Time - Keystone, CO

JobviteEntry Level

Expired

Job description

Vail Resorts Careers { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2014-06-25", "description": "

The Front Desk Agent is responsible for maintaining the Brand Standards of Guest Service during check in and check out. This position will follow all front desk procedures to ensure a professional and genuine guest experience. This person will possess outstanding customer service, interpersonal and presentation skills in order to assist and resolve guest issues and complaints.

Welcomes guests in a warm, friendly, prompt, and professional manner
Register guests, issue room keys, provide information, process payment for stay, and close out guest accounts at time of check out
Up-sell rooms when possible to maximize lodging revenue
Utilize all guest notes to provide preferences on accommodations and services
Follow proper cash handling procedures outlined in the bank contract and training manual
Distribute mail/messages/faxes to guests and employees and handle shipping arrangements for guest packages
Assist at other front desks, internal and external departments as necessary
Handle confidential and guest information with the highest degree of integrity
Ensure the area is maintained in an organized manner and kept cleaned every shift. (i.e. entrance, lobby, front desk, back office, storage closets)
Complete all administrative paperwork in a timely and accurate manner
At the discretion of the Front Desk Manager, Assistant Front Desk Manager and Front Desk Lead, help train new team members
Responsible for ensuring that all resort guests have the highest quality guest service experience possible by adhering to the brand standards while maintaining a profitable department.
Utilize all guest profiles to personalize the guest experience and provide preferences on accomodations and services
Answer the phone according to brand and resort standards
Exhibits excellent hospitality guest service skills and demonstrates a strong attention to detail and follow up
Performs all duties required of the front desk staff and capable of assisting other property management and hotel staff, as necessary, to include filling in other roles such as; concierge, greeter, PBX, Guest Service Agent and any other assistance when called upon
Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees, managers and guests
Anticipate guest' needs, respond promptly and acknowledge all guests
Develops a strong working relationship with co-workers and managers throughout the property to ensure communication and teamwork are at optimum levels
Notifies manager or lead if any equipment is broken or supplies are running low
Practices safe work habits in all types of duties and with all equipment
Ensure the department leads the charge in regard to recycling efforts and environmental initiative.
Complies with all Resort policies, procedures and standards of operation

", "hiringOrganization": "Vail Resorts", "industry": "Hospitality Operations", "identifier": "opaaZfws", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "keystone", "addressRegion": "US-CO", "addressCountry": "United States" } } ], "title": "Condo Front Desk Agent - Year Round\/Full Time - Keystone, CO", "baseSalary": { "@type": "MonetaryAmount", "currency": "", "value": { "@type": "QuantitativeValue", "minValue": "", "maxValue": "", "unitText": "" } } } Condo Front Desk Agent - Year Round/Full Time - Keystone, CO Hospitality Operations keystone, US-CO Apply on Company Website Description The Front Desk Agent is responsible for maintaining the Brand Standards of Guest Service during check in and check out. This position will follow all front desk procedures to ensure a professional and genuine guest experience. This person will possess outstanding customer service, interpersonal and presentation skills in order to assist and resolve guest issues and complaints. Welcomes guests in a warm, friendly, prompt, and professional mannerRegister guests, issue room keys, provide information, process payment for stay, and close out guest accounts at time of check outUp-sell rooms when possible to maximize lodging revenueUtilize all guest notes to provide preferences on accommodations and servicesFollow proper cash handling procedures outlined in the bank contract and training manualDistribute mail/messages/faxes to guests and employees and handle shipping arrangements for guest packagesAssist at other front desks, internal and external departments as necessaryHandle confidential and guest information with the highest degree of integrityEnsure the area is maintained in an organized manner and kept cleaned every shift. (i.e. entrance, lobby, front desk, back office, storage closets)Complete all administrative paperwork in a timely and accurate manner At the discretion of the Front Desk Manager, Assistant Front Desk Manager and Front Desk Lead, help train new team membersResponsible for ensuring that all resort guests have the highest quality guest service experience possible by adhering to the brand standards while maintaining a profitable department.Utilize all guest profiles to personalize the guest experience and provide preferences on accomodations and servicesAnswer the phone according to brand and resort standardsExhibits excellent hospitality guest service skills and demonstrates a strong attention to detail and follow upPerforms all duties required of the front desk staff and capable of assisting other property management and hotel staff, as necessary, to include filling in other roles such as; concierge, greeter, PBX, Guest Service Agent and any other assistance when called uponExhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees, managers and guestsAnticipate guest' needs, respond promptly and acknowledge all guestsDevelops a strong working relationship with co-workers and managers throughout the property to ensure communication and teamwork are at optimum levelsNotifies manager or lead if any equipment is broken or supplies are running lowPractices safe work habits in all types of duties and with all equipmentEnsure the department leads the charge in regard to recycling efforts and environmental initiative.Complies with all Resort policies, procedures and standards of operation Apply on Company Website Apply Later ← Back to Current Openings Share lang: en_US Share LinkedIn Facebook Twitter Email Powered by Jobvite

Vail Resorts Careers { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2014-06-25", "description": "

Welcomes guests in a warm, friendly, prompt, and professional manner
Register guests, issue room keys, provide information, process payment for stay, and close out guest accounts at time of check out
Up-sell rooms when possible to maximize lodging revenue
Utilize all guest notes to provide preferences on accommodations and services
Follow proper cash handling procedures outlined in the bank contract and training manual
Distribute mail/messages/faxes to guests and employees and handle shipping arrangements for guest packages
Assist at other front desks, internal and external departments as necessary
Handle confidential and guest information with the highest degree of integrity
Ensure the area is maintained in an organized manner and kept cleaned every shift. (i.e. entrance, lobby, front desk, back office, storage closets)
Complete all administrative paperwork in a timely and accurate manner
At the discretion of the Front Desk Manager, Assistant Front Desk Manager and Front Desk Lead, help train new team members
Responsible for ensuring that all resort guests have the highest quality guest service experience possible by adhering to the brand standards while maintaining a profitable department.
Utilize all guest profiles to personalize the guest experience and provide preferences on accomodations and services
Answer the phone according to brand and resort standards
Exhibits excellent hospitality guest service skills and demonstrates a strong attention to detail and follow up
Performs all duties required of the front desk staff and capable of assisting other property management and hotel staff, as necessary, to include filling in other roles such as; concierge, greeter, PBX, Guest Service Agent and any other assistance when called upon
Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees, managers and guests
Anticipate guest' needs, respond promptly and acknowledge all guests
Develops a strong working relationship with co-workers and managers throughout the property to ensure communication and teamwork are at optimum levels
Notifies manager or lead if any equipment is broken or supplies are running low
Practices safe work habits in all types of duties and with all equipment
Ensure the department leads the charge in regard to recycling efforts and environmental initiative.
Complies with all Resort policies, procedures and standards of operation

Vail Resorts Careers { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2014-06-25", "description": "

Welcomes guests in a warm, friendly, prompt, and professional manner
Register guests, issue room keys, provide information, process payment for stay, and close out guest accounts at time of check out
Up-sell rooms when possible to maximize lodging revenue
Utilize all guest notes to provide preferences on accommodations and services
Follow proper cash handling procedures outlined in the bank contract and training manual
Distribute mail/messages/faxes to guests and employees and handle shipping arrangements for guest packages
Assist at other front desks, internal and external departments as necessary
Handle confidential and guest information with the highest degree of integrity
Ensure the area is maintained in an organized manner and kept cleaned every shift. (i.e. entrance, lobby, front desk, back office, storage closets)
Complete all administrative paperwork in a timely and accurate manner
At the discretion of the Front Desk Manager, Assistant Front Desk Manager and Front Desk Lead, help train new team members
Responsible for ensuring that all resort guests have the highest quality guest service experience possible by adhering to the brand standards while maintaining a profitable department.
Utilize all guest profiles to personalize the guest experience and provide preferences on accomodations and services
Answer the phone according to brand and resort standards
Exhibits excellent hospitality guest service skills and demonstrates a strong attention to detail and follow up
Performs all duties required of the front desk staff and capable of assisting other property management and hotel staff, as necessary, to include filling in other roles such as; concierge, greeter, PBX, Guest Service Agent and any other assistance when called upon
Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees, managers and guests
Anticipate guest' needs, respond promptly and acknowledge all guests
Develops a strong working relationship with co-workers and managers throughout the property to ensure communication and teamwork are at optimum levels
Notifies manager or lead if any equipment is broken or supplies are running low
Practices safe work habits in all types of duties and with all equipment
Ensure the department leads the charge in regard to recycling efforts and environmental initiative.
Complies with all Resort policies, procedures and standards of operation

{ "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2014-06-25", "description": "

Welcomes guests in a warm, friendly, prompt, and professional manner
Register guests, issue room keys, provide information, process payment for stay, and close out guest accounts at time of check out
Up-sell rooms when possible to maximize lodging revenue
Utilize all guest notes to provide preferences on accommodations and services
Follow proper cash handling procedures outlined in the bank contract and training manual
Distribute mail/messages/faxes to guests and employees and handle shipping arrangements for guest packages
Assist at other front desks, internal and external departments as necessary
Handle confidential and guest information with the highest degree of integrity
Ensure the area is maintained in an organized manner and kept cleaned every shift. (i.e. entrance, lobby, front desk, back office, storage closets)
Complete all administrative paperwork in a timely and accurate manner
At the discretion of the Front Desk Manager, Assistant Front Desk Manager and Front Desk Lead, help train new team members
Responsible for ensuring that all resort guests have the highest quality guest service experience possible by adhering to the brand standards while maintaining a profitable department.
Utilize all guest profiles to personalize the guest experience and provide preferences on accomodations and services
Answer the phone according to brand and resort standards
Exhibits excellent hospitality guest service skills and demonstrates a strong attention to detail and follow up
Performs all duties required of the front desk staff and capable of assisting other property management and hotel staff, as necessary, to include filling in other roles such as; concierge, greeter, PBX, Guest Service Agent and any other assistance when called upon
Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees, managers and guests
Anticipate guest' needs, respond promptly and acknowledge all guests
Develops a strong working relationship with co-workers and managers throughout the property to ensure communication and teamwork are at optimum levels
Notifies manager or lead if any equipment is broken or supplies are running low
Practices safe work habits in all types of duties and with all equipment
Ensure the department leads the charge in regard to recycling efforts and environmental initiative.
Complies with all Resort policies, procedures and standards of operation

Condo Front Desk Agent - Year Round/Full Time - Keystone, CO

Hospitality Operations keystone, US-CO