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Vail Resorts Careers - Call Center Agent in Guest Service - Nights - Year Round / Full Time - Keystone, CO

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Vail Resorts Careers { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2014-04-04", "description": "

The PBX/Guest Services Call Center Agent answers incoming calls in a professional manner, determines caller's needs and directs the call appropriately. Hours for this shift are 11pm-7am.

Job Requirements

Answer guest questions about resort activities, transfer calls, takes guest messages, perform Wake-Up calls in accordance with AAA standards.
Dispatch Keystone Emergency Services per established procedures, log all dispatches, contact additional agencies/resources as needed.
Assist Owners and Guests with luggage, room moves, wheelchairs, cribs and rollaway beds.
Receive housekeeping requests from guests, owners, employees and dispatch to appropriate housekeeping department.
Receive maintenance requests from guests, owners and employees and dispatch out to appropriate Property Management office and log all calls
Explain guest pay folios over the telephone and e-mail receipts.
Complete shift duties, follow procedures to ensure completion, pass to next shift as necessary.

Qualifications

Read, write, and understand English -required
Able to sit for 8 hours -required
High school Degree -required
Previous experience in Lodging/Hospitality/Call center- preferred
Computer-Microsoft office-preferred
Must be flexible in schedule -required

Interesting and Informational Links:

Find out more about Vail Resorts Recruitment and “like” our page on Facebook
Find out more about Keystone Resort
Find out more about our Company Policies

", "hiringOrganization": "Vail Resorts", "industry": "Hospitality Operations", "identifier": "ojVIYfwE", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressCountry": "United States" } } ], "title": "Call Center Agent in Guest Service - Nights - Year Round \/ Full Time - Keystone, CO", "baseSalary": { "@type": "MonetaryAmount", "currency": "", "value": { "@type": "QuantitativeValue", "minValue": "", "maxValue": "", "unitText": "" } } } Call Center Agent in Guest Service - Nights - Year Round / Full Time - Keystone, CO Hospitality Operations Keystone, United States Apply on Company Website Description The PBX/Guest Services Call Center Agent answers incoming calls in a professional manner, determines caller's needs and directs the call appropriately. Hours for this shift are 11pm-7am. Job Requirements Answer guest questions about resort activities, transfer calls, takes guest messages, perform Wake-Up calls in accordance with AAA standards.Dispatch Keystone Emergency Services per established procedures, log all dispatches, contact additional agencies/resources as needed.Assist Owners and Guests with luggage, room moves, wheelchairs, cribs and rollaway beds.Receive housekeeping requests from guests, owners, employees and dispatch to appropriate housekeeping department.Receive maintenance requests from guests, owners and employees and dispatch out to appropriate Property Management office and log all callsExplain guest pay folios over the telephone and e-mail receipts.Complete shift duties, follow procedures to ensure completion, pass to next shift as necessary. Qualifications Read, write, and understand English -requiredAble to sit for 8 hours -requiredHigh school Degree -requiredPrevious experience in Lodging/Hospitality/Call center- preferredComputer-Microsoft office-preferredMust be flexible in schedule -required Interesting and Informational Links: Find out more about Vail Resorts Recruitment and “like” our page on FacebookFind out more about Keystone ResortFind out more about our Company Policies Apply on Company Website Apply Later ← Back to Current Openings Share lang: en_US Share LinkedIn Facebook Twitter Email Powered by Jobvite

Vail Resorts Careers { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2014-04-04", "description": "

The PBX/Guest Services Call Center Agent answers incoming calls in a professional manner, determines caller's needs and directs the call appropriately. Hours for this shift are 11pm-7am.

Job Requirements

Answer guest questions about resort activities, transfer calls, takes guest messages, perform Wake-Up calls in accordance with AAA standards.
Dispatch Keystone Emergency Services per established procedures, log all dispatches, contact additional agencies/resources as needed.
Assist Owners and Guests with luggage, room moves, wheelchairs, cribs and rollaway beds.
Receive housekeeping requests from guests, owners, employees and dispatch to appropriate housekeeping department.
Receive maintenance requests from guests, owners and employees and dispatch out to appropriate Property Management office and log all calls
Explain guest pay folios over the telephone and e-mail receipts.
Complete shift duties, follow procedures to ensure completion, pass to next shift as necessary.

Qualifications

Read, write, and understand English -required
Able to sit for 8 hours -required
High school Degree -required
Previous experience in Lodging/Hospitality/Call center- preferred
Computer-Microsoft office-preferred
Must be flexible in schedule -required

Interesting and Informational Links:

Find out more about Vail Resorts Recruitment and “like” our page on Facebook
Find out more about Keystone Resort
Find out more about our Company Policies

Vail Resorts Careers { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2014-04-04", "description": "

The PBX/Guest Services Call Center Agent answers incoming calls in a professional manner, determines caller's needs and directs the call appropriately. Hours for this shift are 11pm-7am.

Job Requirements

Answer guest questions about resort activities, transfer calls, takes guest messages, perform Wake-Up calls in accordance with AAA standards.
Dispatch Keystone Emergency Services per established procedures, log all dispatches, contact additional agencies/resources as needed.
Assist Owners and Guests with luggage, room moves, wheelchairs, cribs and rollaway beds.
Receive housekeeping requests from guests, owners, employees and dispatch to appropriate housekeeping department.
Receive maintenance requests from guests, owners and employees and dispatch out to appropriate Property Management office and log all calls
Explain guest pay folios over the telephone and e-mail receipts.
Complete shift duties, follow procedures to ensure completion, pass to next shift as necessary.

Qualifications

Read, write, and understand English -required
Able to sit for 8 hours -required
High school Degree -required
Previous experience in Lodging/Hospitality/Call center- preferred
Computer-Microsoft office-preferred
Must be flexible in schedule -required

Interesting and Informational Links:

Find out more about Vail Resorts Recruitment and “like” our page on Facebook
Find out more about Keystone Resort
Find out more about our Company Policies

{ "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2014-04-04", "description": "

The PBX/Guest Services Call Center Agent answers incoming calls in a professional manner, determines caller's needs and directs the call appropriately. Hours for this shift are 11pm-7am.

Job Requirements

Answer guest questions about resort activities, transfer calls, takes guest messages, perform Wake-Up calls in accordance with AAA standards.
Dispatch Keystone Emergency Services per established procedures, log all dispatches, contact additional agencies/resources as needed.
Assist Owners and Guests with luggage, room moves, wheelchairs, cribs and rollaway beds.
Receive housekeeping requests from guests, owners, employees and dispatch to appropriate housekeeping department.
Receive maintenance requests from guests, owners and employees and dispatch out to appropriate Property Management office and log all calls
Explain guest pay folios over the telephone and e-mail receipts.
Complete shift duties, follow procedures to ensure completion, pass to next shift as necessary.

Qualifications

Read, write, and understand English -required
Able to sit for 8 hours -required
High school Degree -required
Previous experience in Lodging/Hospitality/Call center- preferred
Computer-Microsoft office-preferred
Must be flexible in schedule -required

Interesting and Informational Links:

Find out more about Vail Resorts Recruitment and “like” our page on Facebook
Find out more about Keystone Resort
Find out more about our Company Policies

Call Center Agent in Guest Service - Nights - Year Round / Full Time - Keystone, CO

Hospitality Operations Keystone, United States