Job description
WSP is currently initiating the search for a Traffic Management Center Technician I
This position will work out of our Knoxville, TN office and will cover night and weekend shifts. Both full-time and part-time positions are available.
This Opportunity
Be involved in projects with our Mobility Operations Team and be a part of a growing organization that meets our client’s objectives and solves their challenges.
Your Impact
- Provide human monitoring and operation of Intelligent Transportation Systems (ITS) devices and other traffic control devices, and take appropriate actions based upon guidance from current and future SOPs.
- Traffic Incident Management
- Coordination of responses for roadway concerns
- Database entry for all activities related to incidents, special events, roadway concerns, and call logs.
- Assist in traffic data collection for system performance of troubleshooting using manual and automated data collection and surveillance features of the ATMS/ITS and other TMC systems.
- Assist Tennessee DOT (TDOT) with identifying, troubleshooting, and documenting device failures, establish repair priorities, and issue work orders for repairs of failed devices.
- Receive and respond to notice of roadwork, highway incidents, special event information, incidents and/or situations affecting the Department, requests for assistance (TDOT and other), or reports regarding the malfunction or concern for any State-owned equipment, infrastructure or asset.
- Answer phone inquiries and coordinate the Department's response with operational partners and provide them with information on roadway conditions.
- Respond to inquiries about TMC/ITS operations as directed by the State.
- Inquiry responses may involve email transmittal's, telephone conversations, providing supporting data for evaluation and use by the State, and preparation of reports.
- Exercise responsible and ethical decision-making regarding company resources and conduct and adhere to WSP's Code of Conduct and related policies and procedures
- Proven track record of upholding workplace safety and ability to abide by WSP's health, safety and drug/alcohol and harassment policies
Who You Are
Required Qualifications
- High School diploma
- 0-2 years of experience with a TMC type facility and/or traffic management
- Strong oral and written communication
- Computer/Software – including MS Office applications, spreadsheets and databases
- Analytical and organizational skills
- Capable of working well with co-workers and TDOT staff
- Must have the ability to use digital roadway maps and have a working knowledge of roadway elements
- All candidates must successfully pass a Criminal History Background Check.
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