Job description
Description Company DescriptionIntercare Therapy, Inc. (ICT) provides evidence-based behavior therapy services that support individuals with autism and related disorders and their families. Our mission is to increase independence and improve the quality of life of our client families.As an ICT team member, you will gain firsthand experience working to ensure our regular and on-going commitment to evidence-based practices.Job DescriptionThe Senior Specialist, Center Operations plays a critical role in ensuring the smooth, efficient, and safe operation of our center-based services. This role oversees day-to-day operations, including staff scheduling and coverage, client session coordination, administrative and front desk support, and safety management. The ideal candidate is organized, proactive, and able to lead through influence and collaboration, providing feedback and support to staff while ensuring operational excellence.This position reports to the Territory ManagerAvailability Requirement: 7:30am – 6:30pm M- FSalary Range: $68,000- $74,000 ExemptPrimary ResponsibilitiesLeads onsite center operations ensuring centers are operating at optimal utilization through a focus on scheduling and staff deployment to ensure we're staffed according to our operating planCoordinate daily and weekly staff coverage, including processing cancellations, identifying make-up hour opportunities, and ensuring client service continuityCollaborate with the corporate operations teams to ensure accurate, timely updates to client appointmentsProvide day-of support to ensure coverage gaps are filled and services are uninterruptedManage staff tablets and other IT equipment for the center and region including tablet charging, inventory, distribution, troubleshooting, and collectionParticipating in the utilization of innovative technology including Salesforce, CentralReach and Vonage and in the evaluation of these systems, giving frequent, productive feedbackManagement of physical facility including opening and closing procedures, recording and stocking of all facility forms, materials, office supplies, and equipmentFunction as safety officer by assisting in all documentation and procedural protocols in the event of evacuations and safety incidentsPartner with Human Resources and Compliance team to update and maintain office policies as necessaryProvide breaks and lunches for staff, as applicableServe as first point of contact for all issues related to center-based servicesCollaborate with Regional Operations and Marketing Teams to conduct center-level outreach, recruitment campaigns, and center toursHelp plan and execute seasonal events (e.g., open houses, caregiver appreciation, school breaks)Promote Intercare brand through client-facing displays, center aesthetics, and printed collateralSupport social media and community engagement efforts by capturing and submitting photos, stories, and updates from the centerTasks and requirements may vary by site, region, and statePositions Supervised (Direct Reports):Administrative Behavior Technician (ABT)Minimum QualificationsHigh School diploma required; Associate’s degree preferred.2+ years of office management or coordination experience in a healthcare or educational setting.Experience with scheduling and operational oversight preferred.Skills, Abilities, and Other RequirementsExcellent time management skills and ability to multi-task and prioritize workAttention to detail and problem-solving skillsExcellent written and verbal communication skillsExcellent interpersonal skillsStrong organizational and planning skillsProficient in Microsoft Office Suite and/or equivalentExceptional communication and leadership skills that foster the skills necessary to educate, train, motivate, empower, reinforce, influence, coach, provide feedback, and effectively execute conflict resolutionDemonstrate high commitment to excellent customer serviceTravel to multiple work sites both locally and within assigned region(s) regularly; reliable transportation needed; proof of valid driver’s license, current auto insurance identification card and registrationMaintain required trainings. May include state and funding specific trainings, such as safety care training, first-aide training, CPR BLS training, physical management training (as applicable), and Fraud, Waste, and Abuse trainingMust clear DOJ/FBI background check and exclusion screening process, prior to and during employmentMust provide proof of absence of Tuberculosis (TB) at time of hire and every 4 years, or sooner as required by funding sources, from last negative TB reading, and any additional follow-up testing.Documentation of Physical Capability to Perform Services (with or without reasonable accommodation) Ability to lift 25 lbs and perform physical job duties (with or without reasonable accommodation).Permission to Disclose Health Screening Medical Information to required funding sources and complete background checks, as applicableDescription Company DescriptionIntercare Therapy, Inc. (ICT) provides evidence-based behavior therapy services that support individuals with autism and related disorders and their families. Our mission is to increase independence and improve the quality of life of our client families.As an ICT team member, you will gain firsthand experience working to ensure our regular and on-going commitment to evidence-based practices.Job DescriptionThe Senior Specialist, Center Operations plays a critical role in ensuring the smooth, efficient, and safe operation of our center-based services. This role oversees day-to-day operations, including staff scheduling and coverage, client session coordination, administrative and front desk support, and safety management. The ideal candidate is organized, proactive, and able to lead through influence and collaboration, providing feedback and support to staff while ensuring operational excellence.This position reports to the Territory ManagerAvailability Requirement: 7:30am – 6:30pm M- FSalary Range: $68,000- $74,000 ExemptPrimary ResponsibilitiesLeads onsite center operations ensuring centers are operating at optimal utilization through a focus on scheduling and staff deployment to ensure we're staffed according to our operating planCoordinate daily and weekly staff coverage, including processing cancellations, identifying make-up hour opportunities, and ensuring client service continuityCollaborate with the corporate operations teams to ensure accurate, timely updates to client appointmentsProvide day-of support to ensure coverage gaps are filled and services are uninterruptedManage staff tablets and other IT equipment for the center and region including tablet charging, inventory, distribution, troubleshooting, and collectionParticipating in the utilization of innovative technology including Salesforce, CentralReach and Vonage and in the evaluation of these systems, giving frequent, productive feedbackManagement of physical facility including opening and closing procedures, recording and stocking of all facility forms, materials, office supplies, and equipmentFunction as safety officer by assisting in all documentation and procedural protocols in the event of evacuations and safety incidentsPartner with Human Resources and Compliance team to update and maintain office policies as necessaryProvide breaks and lunches for staff, as applicableServe as first point of contact for all issues related to center-based servicesCollaborate with Regional Operations and Marketing Teams to conduct center-level outreach, recruitment campaigns, and center toursHelp plan and execute seasonal events (e.g., open houses, caregiver appreciation, school breaks)Promote Intercare brand through client-facing displays, center aesthetics, and printed collateralSupport social media and community engagement efforts by capturing and submitting photos, stories, and updates from the centerTasks and requirements may vary by site, region, and statePositions Supervised (Direct Reports):Administrative Behavior Technician (ABT)Minimum QualificationsHigh School diploma required; Associate’s degree preferred.2+ years of office management or coordination experience in a healthcare or educational setting.Experience with scheduling and operational oversight preferred.Skills, Abilities, and Other RequirementsExcellent time management skills and ability to multi-task and prioritize workAttention to detail and problem-solving skillsExcellent written and verbal communication skillsExcellent interpersonal skillsStrong organizational and planning skillsProficient in Microsoft Office Suite and/or equivalentExceptional communication and leadership skills that foster the skills necessary to educate, train, motivate, empower, reinforce, influence, coach, provide feedback, and effectively execute conflict resolutionDemonstrate high commitment to excellent customer serviceTravel to multiple work sites both locally and within assigned region(s) regularly; reliable transportation needed; proof of valid driver’s license, current auto insurance identification card and registrationMaintain required trainings. May include state and funding specific trainings, such as safety care training, first-aide training, CPR BLS training, physical management training (as applicable), and Fraud, Waste, and Abuse trainingMust clear DOJ/FBI background check and exclusion screening process, prior to and during employmentMust provide proof of absence of Tuberculosis (TB) at time of hire and every 4 years, or sooner as required by funding sources, from last negative TB reading, and any additional follow-up testing.Documentation of Physical Capability to Perform Services (with or without reasonable accommodation) Ability to lift 25 lbs and perform physical job duties (with or without reasonable accommodation).Permission to Disclose Health Screening Medical Information to required funding sources and complete background checks, as applicableDescription Company DescriptionIntercare Therapy, Inc. (ICT) provides evidence-based behavior therapy services that support individuals with autism and related disorders and their families. Our mission is to increase independence and improve the quality of life of our client families.As an ICT team member, you will gain firsthand experience working to ensure our regular and on-going commitment to evidence-based practices.Job DescriptionThe Senior Specialist, Center Operations plays a critical role in ensuring the smooth, efficient, and safe operation of our center-based services. This role oversees day-to-day operations, including staff scheduling and coverage, client session coordination, administrative and front desk support, and safety management. The ideal candidate is organized, proactive, and able to lead through influence and collaboration, providing feedback and support to staff while ensuring operational excellence.This position reports to the Territory ManagerAvailability Requirement: 7:30am – 6:30pm M- FSalary Range: $68,000- $74,000 ExemptPrimary ResponsibilitiesLeads onsite center operations ensuring centers are operating at optimal utilization through a focus on scheduling and staff deployment to ensure we're staffed according to our operating planCoordinate daily and weekly staff coverage, including processing cancellations, identifying make-up hour opportunities, and ensuring client service continuityCollaborate with the corporate operations teams to ensure accurate, timely updates to client appointmentsProvide day-of support to ensure coverage gaps are filled and services are uninterruptedManage staff tablets and other IT equipment for the center and region including tablet charging, inventory, distribution, troubleshooting, and collectionParticipating in the utilization of innovative technology including Salesforce, CentralReach and Vonage and in the evaluation of these systems, giving frequent, productive feedbackManagement of physical facility including opening and closing procedures, recording and stocking of all facility forms, materials, office supplies, and equipmentFunction as safety officer by assisting in all documentation and procedural protocols in the event of evacuations and safety incidentsPartner with Human Resources and Compliance team to update and maintain office policies as necessaryProvide breaks and lunches for staff, as applicableServe as first point of contact for all issues related to center-based servicesCollaborate with Regional Operations and Marketing Teams to conduct center-level outreach, recruitment campaigns, and center toursHelp plan and execute seasonal events (e.g., open houses, caregiver appreciation, school breaks)Promote Intercare brand through client-facing displays, center aesthetics, and printed collateralSupport social media and community engagement efforts by capturing and submitting photos, stories, and updates from the centerTasks and requirements may vary by site, region, and statePositions Supervised (Direct Reports):Administrative Behavior Technician (ABT)Minimum QualificationsHigh School diploma required; Associate’s degree preferred.2+ years of office management or coordination experience in a healthcare or educational setting.Experience with scheduling and operational oversight preferred.Skills, Abilities, and Other RequirementsExcellent time management skills and ability to multi-task and prioritize workAttention to detail and problem-solving skillsExcellent written and verbal communication skillsExcellent interpersonal skillsStrong organizational and planning skillsProficient in Microsoft Office Suite and/or equivalentExceptional communication and leadership skills that foster the skills necessary to educate, train, motivate, empower, reinforce, influence, coach, provide feedback, and effectively execute conflict resolutionDemonstrate high commitment to excellent customer serviceTravel to multiple work sites both locally and within assigned region(s) regularly; reliable transportation needed; proof of valid driver’s license, current auto insurance identification card and registrationMaintain required trainings. May include state and funding specific trainings, such as safety care training, first-aide training, CPR BLS training, physical management training (as applicable), and Fraud, Waste, and Abuse trainingMust clear DOJ/FBI background check and exclusion screening process, prior to and during employmentMust provide proof of absence of Tuberculosis (TB) at time of hire and every 4 years, or sooner as required by funding sources, from last negative TB reading, and any additional follow-up testing.Documentation of Physical Capability to Perform Services (with or without reasonable accommodation) Ability to lift 25 lbs and perform physical job duties (with or without reasonable accommodation).Permission to Disclose Health Screening Medical Information to required funding sources and complete background checks, as applicableDescriptionCompany DescriptionIntercare Therapy, Inc. (ICT) provides evidence-based behavior therapy services that support individuals with autism and related disorders and their families. Our mission is to increase independence and improve the quality of life of our client families.As an ICT team member, you will gain firsthand experience working to ensure our regular and on-going commitment to evidence-based practices.Job DescriptionThe Senior Specialist, Center Operations plays a critical role in ensuring the smooth, efficient, and safe operation of our center-based services. This role oversees day-to-day operations, including staff scheduling and coverage, client session coordination, administrative and front desk support, and safety management. The ideal candidate is organized, proactive, and able to lead through influence and collaboration, providing feedback and support to staff while ensuring operational excellence.This position reports to the Territory ManagerAvailability Requirement: 7:30am – 6:30pm M- FSalary Range: $68,000- $74,000 ExemptPrimary ResponsibilitiesLeads onsite center operations ensuring centers are operating at optimal utilization through a focus on scheduling and staff deployment to ensure we're staffed according to our operating planCoordinate daily and weekly staff coverage, including processing cancellations, identifying make-up hour opportunities, and ensuring client service continuityCollaborate with the corporate operations teams to ensure accurate, timely updates to client appointmentsProvide day-of support to ensure coverage gaps are filled and services are uninterruptedManage staff tablets and other IT equipment for the center and region including tablet charging, inventory, distribution, troubleshooting, and collectionParticipating in the utilization of innovative technology including Salesforce, CentralReach and Vonage and in the evaluation of these systems, giving frequent, productive feedbackManagement of physical facility including opening and closing procedures, recording and stocking of all facility forms, materials, office supplies, and equipmentFunction as safety officer by assisting in all documentation and procedural protocols in the event of evacuations and safety incidentsPartner with Human Resources and Compliance team to update and maintain office policies as necessaryProvide breaks and lunches for staff, as applicableServe as first point of contact for all issues related to center-based servicesCollaborate with Regional Operations and Marketing Teams to conduct center-level outreach, recruitment campaigns, and center toursHelp plan and execute seasonal events (e.g., open houses, caregiver appreciation, school breaks)Promote Intercare brand through client-facing displays, center aesthetics, and printed collateralSupport social media and community engagement efforts by capturing and submitting photos, stories, and updates from the centerTasks and requirements may vary by site, region, and statePositions Supervised (Direct Reports):Administrative Behavior Technician (ABT)Minimum QualificationsHigh School diploma required; Associate’s degree preferred.2+ years of office management or coordination experience in a healthcare or educational setting.Experience with scheduling and operational oversight preferred.Skills, Abilities, and Other RequirementsExcellent time management skills and ability to multi-task and prioritize workAttention to detail and problem-solving skillsExcellent written and verbal communication skillsExcellent interpersonal skillsStrong organizational and planning skillsProficient in Microsoft Office Suite and/or equivalentExceptional communication and leadership skills that foster the skills necessary to educate, train, motivate, empower, reinforce, influence, coach, provide feedback, and effectively execute conflict resolutionDemonstrate high commitment to excellent customer serviceTravel to multiple work sites both locally and within assigned region(s) regularly; reliable transportation needed; proof of valid driver’s license, current auto insurance identification card and registrationMaintain required trainings. May include state and funding specific trainings, such as safety care training, first-aide training, CPR BLS training, physical management training (as applicable), and Fraud, Waste, and Abuse trainingMust clear DOJ/FBI background check and exclusion screening process, prior to and during employmentMust provide proof of absence of Tuberculosis (TB) at time of hire and every 4 years, or sooner as required by funding sources, from last negative TB reading, and any additional follow-up testing.Documentation of Physical Capability to Perform Services (with or without reasonable accommodation) Ability to lift 25 lbs and perform physical job duties (with or without reasonable accommodation).Permission to Disclose Health Screening Medical Information to required funding sources and complete background checks, as applicableCompany DescriptionCompany DescriptionCompany DescriptionIntercare Therapy, Inc. (ICT) provides evidence-based behavior therapy services that support individuals with autism and related disorders and their families. Our mission is to increase independence and improve the quality of life of our client families.Intercare Therapy, Inc. (ICT) provides evidence-based behavior therapy services that support individuals with autism and related disorders and their families. Our mission is to increase independence and improve the quality of life of our client families.As an ICT team member, you will gain firsthand experience working to ensure our regular and on-going commitment to evidence-based practices.As an ICT team member, you will gain firsthand experience working to ensure our regular and on-going commitment to evidence-based practices.Job DescriptionJob DescriptionJob DescriptionThe Senior Specialist, Center Operations plays a critical role in ensuring the smooth, efficient, and safe operation of our center-based services. This role oversees day-to-day operations, including staff scheduling and coverage, client session coordination, administrative and front desk support, and safety management. The ideal candidate is organized, proactive, and able to lead through influence and collaboration, providing feedback and support to staff while ensuring operational excellence.The Senior Specialist, Center Operations plays a critical role in ensuring the smooth, efficient, and safe operation of our center-based services. This role oversees day-to-day operations, including staff scheduling and coverage, client session coordination, administrative and front desk support, and safety management. The ideal candidate is organized, proactive, and able to lead through influence and collaboration, providing feedback and support to staff while ensuring operational excellence.Senior Specialist, Center OperationsThis position reports to the Territory ManagerThis position reports to the Territory ManagerAvailability Requirement: 7:30am – 6:30pm M- FAvailability Requirement: 7:30am – 6:30pm M- FAvailability Requirement:Salary Range: $68,000- $74,000 ExemptSalary Range: $68,000- $74,000 ExemptSalary Range:Primary ResponsibilitiesPrimary ResponsibilitiesPrimary ResponsibilitiesLeads onsite center operations ensuring centers are operating at optimal utilization through a focus on scheduling and staff deployment to ensure we're staffed according to our operating planCoordinate daily and weekly staff coverage, including processing cancellations, identifying make-up hour opportunities, and ensuring client service continuityCollaborate with the corporate operations teams to ensure accurate, timely updates to client appointmentsProvide day-of support to ensure coverage gaps are filled and services are uninterruptedManage staff tablets and other IT equipment for the center and region including tablet charging, inventory, distribution, troubleshooting, and collectionParticipating in the utilization of innovative technology including Salesforce, CentralReach and Vonage and in the evaluation of these systems, giving frequent, productive feedbackManagement of physical facility including opening and closing procedures, recording and stocking of all facility forms, materials, office supplies, and equipmentFunction as safety officer by assisting in all documentation and procedural protocols in the event of evacuations and safety incidentsPartner with Human Resources and Compliance team to update and maintain office policies as necessaryProvide breaks and lunches for staff, as applicableServe as first point of contact for all issues related to center-based servicesCollaborate with Regional Operations and Marketing Teams to conduct center-level outreach, recruitment campaigns, and center toursHelp plan and execute seasonal events (e.g., open houses, caregiver appreciation, school breaks)Promote Intercare brand through client-facing displays, center aesthetics, and printed collateralSupport social media and community engagement efforts by capturing and submitting photos, stories, and updates from the centerTasks and requirements may vary by site, region, and state
- Leads onsite center operations ensuring centers are operating at optimal utilization through a focus on scheduling and staff deployment to ensure we're staffed according to our operating plan
- Coordinate daily and weekly staff coverage, including processing cancellations, identifying make-up hour opportunities, and ensuring client service continuity
- Collaborate with the corporate operations teams to ensure accurate, timely updates to client appointments
- Provide day-of support to ensure coverage gaps are filled and services are uninterrupted
- Manage staff tablets and other IT equipment for the center and region including tablet charging, inventory, distribution, troubleshooting, and collection
- Participating in the utilization of innovative technology including Salesforce, CentralReach and Vonage and in the evaluation of these systems, giving frequent, productive feedback
- Management of physical facility including opening and closing procedures, recording and stocking of all facility forms, materials, office supplies, and equipment
- Function as safety officer by assisting in all documentation and procedural protocols in the event of evacuations and safety incidents
- Partner with Human Resources and Compliance team to update and maintain office policies as necessary
- Provide breaks and lunches for staff, as applicable
- Serve as first point of contact for all issues related to center-based services
- Collaborate with Regional Operations and Marketing Teams to conduct center-level outreach, recruitment campaigns, and center tours
- Help plan and execute seasonal events (e.g., open houses, caregiver appreciation, school breaks)
- Promote Intercare brand through client-facing displays, center aesthetics, and printed collateral
- Support social media and community engagement efforts by capturing and submitting photos, stories, and updates from the center
- Tasks and requirements may vary by site, region, and state
- High School diploma required; Associate’s degree preferred.
- 2+ years of office management or coordination experience in a healthcare or educational setting.
- Experience with scheduling and operational oversight preferred.
- Excellent time management skills and ability to multi-task and prioritize work
- Attention to detail and problem-solving skills
- Excellent written and verbal communication skills
- Excellent interpersonal skills
- Strong organizational and planning skills
- Proficient in Microsoft Office Suite and/or equivalent
- Exceptional communication and leadership skills that foster the skills necessary to educate, train, motivate, empower, reinforce, influence, coach, provide feedback, and effectively execute conflict resolution
- Demonstrate high commitment to excellent customer service
- Travel to multiple work sites both locally and within assigned region(s) regularly; reliable transportation needed; proof of valid driver’s license, current auto insurance identification card and registration
- Maintain required trainings. May include state and funding specific trainings, such as safety care training, first-aide training, CPR BLS training, physical management training (as applicable), and Fraud, Waste, and Abuse training
- Must clear DOJ/FBI background check and exclusion screening process, prior to and during employment
- Must provide proof of absence of Tuberculosis (TB) at time of hire and every 4 years, or sooner as required by funding sources, from last negative TB reading, and any additional follow-up testing.
- Documentation of Physical Capability to Perform Services (with or without reasonable accommodation)
- Ability to lift 25 lbs and perform physical job duties (with or without reasonable accommodation).
- Permission to Disclose Health Screening Medical Information to required funding sources and complete background checks, as applicable
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