Tissot Boutique Watch Technician | Collins St

Key Responsibilities

• Provide first level of technical assistance to clients
• Registration of services, clearly identifying service needs
• Facilitate pre-authorization & watch imagery
• Escalation management
• Refer to catalogues, directories, or databases to answer client queries
• Collaborate with the service centre for coordination of services
• Conduct Warranty interventions (Such as battery exchanges, repair on bracelets etc.)
• Case cleaning utilising an ultrasonic / steam cleaner
• Partial disassembly / assembly of mechanical and quartz movements
• Conduct quality control checks for watches returned from the service centre
• Maintenance of tools and equipment / ordering of consumables
• Daily reconciliation and reporting of CS activities
• Receipt and registration of incoming parcels
• Conduct weekly stock take
• Be able to sell watches at times when needed
• Demonstrate complete knowledge of all product lines
• Understand watch technology; watch movements, calibres by model, “how they work” and relate knowledge to clients as needed/requested