TEST- JQ- Delivery Field Senior Manager UAE

## Description 1\. Classroom training modules development:⁃ Develop and prepare all training modules, including brand value, product knowledge and service protocol.⁃ Customize global and regional training programs to ensure relevancy and fit to local markets.⁃ Develop specific training programs according to marketing and trade marketing calendar, as well as individual market needs to meet business objectives.⁃ Organize a monthly schedule that provides for the efficient facilitation of the delivery of core training modules, meetings, one⁃on⁃one consultations with field force team.0. In⁃store and sales support:⁃ Making regular visits to counters and working along side Origins Guides to evaluate, couch, and develop their customer service standards, selling skills and product knowledge.⁃ Identifying training needs with Regional Sales Manager and meeting those needs through on⁃on⁃one support or tailor training programs.⁃ Communicate with Regional Sales Manager regarding staff performance, ability, and morale. Seek feedback on education needs.0. Team and professional development:⁃ Attend and participate in various developmental trainings (e.g. Train the Trainer) to upgrade the quality of trainings development.⁃ Attend monthly staff meeting, seek and obtain feedback on departmental developments, coaching and training needs.⁃ Analyze Guides retention / turnover rates and performance appraisals, work with National Sales Manager to develop action plans accordingly.0. Business and organizational support:⁃ Develop and manage training budget plan according to business needs and objectives.⁃ Provide support to PR department, especially on technical product information.⁃ Oversee all necessary training material adaptations and translations.0. Adhere to the brand policies regarding customer service expectations, dress code and the Origins professional standards.1. Digitize training Content via developing training e⁃platform, like livestream class, e⁃training book, etc.Lead transformation of BA operation model of consumer engaging model like social association etc. ## Qualifications ⁃ Strong coaching, teaching and development skills.⁃ Strong presentation and communication skills.⁃ Creative and innovative, demonstrate ability to take existing information and creatively develop training and educational information.⁃ Consumer minded, able to take classroom standards and translate to real counter environment and experiences.⁃ Strong team player, forges alliances and collaborative relationships internally and externally.⁃ Encourages candid feedback, new perspectives, continuous learning, and self⁃development.⁃ Ability to work within a fast paced environment with multiple demands.⁃ Strategic think on business depth understandingWilling to drive thing happen