Job description
About the Role
We are looking for a Tele-Sales Agent to generate and qualify leads, promote products and services, and convert prospects into customers through telephone-based sales activities.
The role involves cold calling, lead generation, customer engagement, sales calls, and maintaining accurate customer records in the company system.
Key Responsibilities
Contact prospective and existing customers by telephone to promote and sell products and services.
Conduct cold calls and follow up on leads generated through various sources.
Deliver prepared sales pitches and explain products, services, pricing, and offers to potential customers.
Persuade potential customers to purchase products or services.
Generate qualified leads and convert prospects through effective sales calls.
Obtain customer referrals and potential customer contact details through legitimate lead-generation activities.
Conduct client and market surveys and maintain detailed notes on customer interactions and services offered.
Collect and accurately record customer information, including names, contact details, addresses, and payment methods.
Enter and maintain customer, contact, account, and order information in the company system.
Handle customer questions and resolve complaints by investigating issues, developing solutions, and escalating matters where required.
Provide feedback and recommendations on products, services, policies, and competitive developments based on customer and market feedback.
Maintain professional and technical knowledge through relevant training, workshops, publications, and industry networking.
Support the line manager with assigned tasks and other departmental activities when required.
Qualifications & Skills
Minimum high school certification.
Diploma and relevant work experience are preferred.
Strong verbal and written communication skills.
Good sales and persuasion skills.
Positive attitude and strong teamwork ethic.
Good understanding of the company's products and services.
Strong computer literacy, particularly Microsoft Office.
Ability to persuade and influence potential customers effectively.
Strong active listening skills and a customer-focused approach.
Ability to communicate professionally and build rapport with customers.
Previous telemarketing, telesales, call center, or sales experience is an advantage.
Key Performance Indicators (KPIs)
Achieve daily and monthly sales targets set by management.
Meet monthly targets related to sales, premium income, and commission income, as applicable.
Performance targets are subject to management review at least annually.
Commission & Incentives
Commission and incentive structure to be agreed upon.
Commission is payable only when the applicable KPIs are achieved.
Working Conditions
Working hours: 40 hours per week.
Working schedules may include rotating shifts.
The role may occasionally require evening and/or weekend work.