Technical Support Specialist

This is an exciting opportunity to be apart of an association that believes in technology. You will be part of the Support team and will be seen as a Technical Support Specialist. In this role you will have the opportunity to work independently as well as on a team to achieve a high level of customer service and support. The Technical Support team is responsible for recording requests, issues and projects into Aptify; for taking requests from conception through to completion while maintaining a high level of professionalism, timeliness and customer satisfaction. As apart of this team you will be involved in testing, training, deployments and documentation. Requests can involve both hardware and software, local and remote users, and may come via the phone, email, Aptify tickets, project requests or manager assignments.

Requirements:

• A minimum of 2 years’ experience supporting client and web based applications
• Handling complex technical issues and supporting a wide range of user skills sets
• Working with all levels of users in a highly diverse culture
• Excellent customer service, verbal and written communication skills
• Good troubleshooting/ problem solving skills
• Must have advance knowledge of and troubleshooting skills with Microsoft Windows 7 or Windows 8.1 or Windows 10 Professional, Microsoft Office 2013 or Office 2016 Professional on a Windows Network.
• Work with users who are both local and remote
• Must be able to work independently and work on projects, call and tasks from conception to completion
• Ability to work well under pressure and maintain a high level of professionalism
• Ability to produce professional quality documentation for a variety of user skill levels; ability to teach others to accomplish a task

Highly desirable skills include: Certification at a product specialist level of Microsoft Office Suite technologies. Previous experience with Helpdesk automation tools. Experience working in a large technology environment that use standards-based solutions, such as desktop imaging, automated software updates and remote control capabilities. Apple Mac knowledge (OS X or higher, Microsoft Office, InDesign, Illustrator, Photoshop) SharePoint 2013 or higher. Aptify or other CRM, experience with ticketing system for tracking issues and customer contact.