Technical Support/Help Desk

End-user device support.Troubleshooting network connectivity problems (LAN, WAN, WiFi).Support applications (Outlook, printing, scanning, etc.).Hardware support (Printers, MFPs, desk phones, etc.)Installation and configuration of a company’s hardware operating systems and applications.Maintenance and monitoring of computer networks and systems.Diagnosing and solving hardware or software faults.Testing and evaluating new technology.Requirements1+ years of experience with a good understanding of Networking, Active Directory, and Windows, prior experience in tech support, desktop support, or a similar role.Bachelor’s degree in Computer Science, Engineering, or a related field.End-user device support.Troubleshooting network connectivity problems (LAN, WAN, WiFi).Support applications (Outlook, printing, scanning, etc.).Hardware support (Printers, MFPs, desk phones, etc.)Installation and configuration of a company’s hardware operating systems and applications.Maintenance and monitoring of computer networks and systems.Diagnosing and solving hardware or software faults.Testing and evaluating new technology.

• End-user device support.

End-user device support.End-user device support.

• Troubleshooting network connectivity problems (LAN, WAN, WiFi).

Troubleshooting network connectivity problems (LAN, WAN, WiFi).Troubleshooting network connectivity problems (LAN, WAN, WiFi).

• Support applications (Outlook, printing, scanning, etc.).

Support applications (Outlook, printing, scanning, etc.).Support applications (Outlook, printing, scanning, etc.).

• Hardware support (Printers, MFPs, desk phones, etc.)

Hardware support (Printers, MFPs, desk phones, etc.)Hardware support (Printers, MFPs, desk phones, etc.)

• Installation and configuration of a company’s hardware operating systems and applications.

Installation and configuration of a company’s hardware operating systems and applications.Installation and configuration of a company’s hardware operating systems and applications.

• Maintenance and monitoring of computer networks and systems.

Maintenance and monitoring of computer networks and systems.Maintenance and monitoring of computer networks and systems.

• Diagnosing and solving hardware or software faults.

Diagnosing and solving hardware or software faults.Diagnosing and solving hardware or software faults.

• Testing and evaluating new technology.

Testing and evaluating new technology.Testing and evaluating new technology.