Job description
Responsebilities Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience o OR 3+ years of technical support, technical consulting experience, or information technology experience Korean Language: proficient in reading, writing and speaking English /Japanese Language: confident in reading and writing; moderate spoken English/Japanese skills Passion for making a positive impact on customers and society, with a strong alignment to our mission, values, and culture. Demonstrated sense of accountability, ownership, teamwork, and leadership. Ability to collaborate effectively with team members and contribute to a positive team environment. Growth mindset with a strong commitment to continuously developing both technical expertise and communication skills.