Technical Support Engineer (Tier 2)

Description Role Title: Technical Support Engineer (Tier 2) - Microwave transmissionDepartment: Global SupportSubdepartment: Global Customer SupportReporting line: Customer Support ManagerContract type: PermanentLocation: Bucharest, RomaniaWay of working: Hybrid 2 days in officeWhat you'll be responsible for?As a Technical Support Engineer you will have the following responsibilities:Follow support process/cases through CRM systemWork in a fully equipped lab environment to reproduce field issues and for self-trainingAnalyze and debug system performance from collected data to identify point of failure.Act proactively to prevent issues from happening by providing suggestions and advice to customerSupport Ceragon engineers in the regionsHandle most complex and difficult cases and deliver the solutions to customersFollow up product development/changes with close cooperation with Tier-3 expert team.Direct interaction with Ceragon Certified customer’s resources for higher complexity support requirementsDocument resolutions for reported issues for further training purposes through creating knowledge itemsWhy should you join?By joining our team, you will enrich your experience and work closely with high-end technologies and have global interaction with hi-tech professionals worldwide. Requirements What we require?Must have:Electronic/Communication/Computer engineer (BA/BSc)Proven experience with installation, configuration and advanced troubleshooting of Microwave/Milimeterwave transmission networks (Operations experience)Strong Ethernet/IP/networking knowledgeUnderstanding packet switch network resiliency protocols, xSTP, G8032.TDM SDH/PDH knowledgeUnderstanding of synchronization principles and standardsMultivendor telecom experience, NOC or operationsUnderstanding radio link planning principlesExperience with network management and automation protocols SNMP, NETCONF / RESTCONF, CLI/SSH, NMS platformsExperience managing customer relationships in high-pressure or escalated situations.Excellent written and verbal communication skills in EnglishStrong team player with excellent communication skillsMethodical & analytical thinkingAdvantage:Proven knowledge and experience with:CCNP or equivalent level knowledge, MEF-CECPWillingness to work for flexible time zone coverage (Morning/Afternoon)Open for on-call availabilitypotential or interest into team coordination or technical leadership responsibilities (e.g., mentoring peers, driving case prioritization, or acting as a point of contact for escalations)What we offer?Benefit online: a generous monthly gross budget (flexible benefits – can chose things like meal vouchers/additional private insurance etc)Private medical subscription: Priority Plus at Regina MariaSpecial bonuses for life's milestones: whether you're expanding your family or facing difficult times, we provide additional paid days off and financial support to help you throughAdditional vacation days that increase with your tenure at the companyAdditional time off for health care needs (5 days of sick leave/annualy)A day off for your birthday and a birthday giftCompensation days for public holidays that fall on weekendsExtra vouchers/gifts for special events (Easter, 1st of June, 8th of March, Christmas)BooksterGlasses allowance (up to 500 RON)Central location on Calea Victoriei and parking facilitiesDescription Role Title: Technical Support Engineer (Tier 2) - Microwave transmissionDepartment: Global SupportSubdepartment: Global Customer SupportReporting line: Customer Support ManagerContract type: PermanentLocation: Bucharest, RomaniaWay of working: Hybrid 2 days in officeWhat you'll be responsible for?As a Technical Support Engineer you will have the following responsibilities:Follow support process/cases through CRM systemWork in a fully equipped lab environment to reproduce field issues and for self-trainingAnalyze and debug system performance from collected data to identify point of failure.Act proactively to prevent issues from happening by providing suggestions and advice to customerSupport Ceragon engineers in the regionsHandle most complex and difficult cases and deliver the solutions to customersFollow up product development/changes with close cooperation with Tier-3 expert team.Direct interaction with Ceragon Certified customer’s resources for higher complexity support requirementsDocument resolutions for reported issues for further training purposes through creating knowledge itemsWhy should you join?By joining our team, you will enrich your experience and work closely with high-end technologies and have global interaction with hi-tech professionals worldwide.Description Role Title: Technical Support Engineer (Tier 2) - Microwave transmissionDepartment: Global SupportSubdepartment: Global Customer SupportReporting line: Customer Support ManagerContract type: PermanentLocation: Bucharest, RomaniaWay of working: Hybrid 2 days in officeWhat you'll be responsible for?As a Technical Support Engineer you will have the following responsibilities:Follow support process/cases through CRM systemWork in a fully equipped lab environment to reproduce field issues and for self-trainingAnalyze and debug system performance from collected data to identify point of failure.Act proactively to prevent issues from happening by providing suggestions and advice to customerSupport Ceragon engineers in the regionsHandle most complex and difficult cases and deliver the solutions to customersFollow up product development/changes with close cooperation with Tier-3 expert team.Direct interaction with Ceragon Certified customer’s resources for higher complexity support requirementsDocument resolutions for reported issues for further training purposes through creating knowledge itemsWhy should you join?By joining our team, you will enrich your experience and work closely with high-end technologies and have global interaction with hi-tech professionals worldwide.