Technical Support Engineer, Java & Scala (Remote)

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PulsePoint Careers Job Board Culture Benefits { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2025-09-05", "description": "

Technical Application Support EngineerAdTech Platform\u00A0 \u00B7\u00A0 PulsePoint\u00A0 \u00B7\u00A0 India \u00B7 RemoteSupport / SRE-lite\u00A0 \u00B7\u00A0 3+ years experience\u00A0 \u00B7\u00A0 India \u00B7 Europe \u00B7 US coverageABOUT THE ROLEPulsePoint is looking for a Technical Application Support Engineer based in India to provide backup coverage for our platform and related audience workflows. This is not a primary feature development role. The person will act as a technical backup and first responder when the Europe-based team is unavailable, helping India and US teams investigate issues, validate system behavior, check logs, inspect API/database state, and escalate with clear technical context when deeper engineering work is required.Platform stack:ScalaPekko HTTPKafkaPekko StreamsMongoDBPostgreSQL

\u00A0

Facebook/MetaLinkedInGoogle AdsMicrosoft/Bing AdsRedditPinterestTikTokTwitter/XRESPONSIBILITIES\u2022\u00A0 Provide backup technical support for internal API and related workflows\u2022\u00A0 Investigate production and staging issues using API responses, logs, metrics, Kafka state, MongoDB, and PostgreSQL\u2022\u00A0 Understand and trace the core system flow related to external platform integrations\u2022\u00A0 Investigate why entities failed to create/update, synchronize, or retrieve reports correctly\u2022\u00A0 Troubleshoot platform-specific issues (Facebook/Meta, LinkedIn, etc.)\u2022\u00A0 Validate common token/auth issues, including expired user tokens, missing permissions, and platform account mapping problems\u2022\u00A0 Use Kibana, Grafana, Prometheus, Graphite, Kafka metrics, and database queries to support investigations\u2022\u00A0 Follow runbooks for safe operational checks and simple remediation steps\u2022\u00A0 Document findings clearly and escalate with enough context for engineering teams to act quickly\u2022\u00A0 Work closely with teams in India, Europe, and the USREQUIRED QUALIFICATIONS\u2022\u00A0 3+ years in application support, production support, technical operations, backend QA, SRE-lite, or similar roles\u2022\u00A0 Strong understanding of REST APIs, JSON, HTTP status codes, and backend request flows\u2022\u00A0 Hands-on experience reading logs and investigating production issues\u2022\u00A0 Practical experience with MongoDB and SQL/PostgreSQL for read-only investigation\u2022\u00A0 Basic working knowledge of Kafka or event-driven systems\u2022\u00A0 Familiarity with Kubernetes-based applications at the support level\u2022\u00A0 Ability to use dashboards and observability tools such as Kibana, Grafana, Prometheus, or similar\u2022\u00A0 Strong troubleshooting mindset with clear written communication in English\u2022\u00A0 Ability to work with distributed teams across India, Europe, and the USPREFERRED QUALIFICATIONS\u25C6\u00A0 Experience supporting Scala (required), Java (required), or JVM backend systems\u25C6\u00A0 Familiarity with Apache Pekko or Akka HTTP / Streams\u25C6\u00A0 Experience with advertising platforms or marketing APIs\u25C6\u00A0 Familiarity with OAuth, refresh tokens, access tokens, system users, and platform permissions\u25C6\u00A0 Basic understanding of CI/CD, Jenkins, GitHub Actions, Docker, and Kubernetes deployments\u25C6\u00A0 Experience creating support runbooks and incident summariesWHAT SUCCESS LOOKS LIKEAfter onboarding, this person should be able to:\u2022\u00A0 Understand the platform request/event flow end-to-end\u2022\u00A0 Check whether a problem is in API validation, Kafka processing, event handling, MongoDB/PostgreSQL state, external platform API, or something else\u2022\u00A0 Identify common platform integration differences\u2022\u00A0 Answer basic "what happened?" questions without waking up the European owner\u2022\u00A0 Escalate only when deeper engineering changes or platform-specific decisions are needed\u2022\u00A0 Maintain useful troubleshooting documentation for repeated issuesLocation & Hours:

• Can work remotely anywhere in India (most of our Portal Engineering team live in India)
• Hours: 3:30pm-12:30am IST (ending at 2pm ET)

Comp Structure & Benefits:

• Comp structure: fixed (inclusive of PF, Gratuity, and a 25k INR medical premium) + a target annual bonus that is approximately 10% of the gross annual earnings. Note that we don\u2019t offer stock options.\u00A0
• Time Off: 21 PTOs + 10 company-wide holidays
• Health Insurance Policy (Self & Family): Every employee and their immediate family are covered under Health Insurance Policy worth INR. 500,000
• Term Life Insurance & Personal Accidental Insurance: Every employee is covered under Term Life Insurance and Personal Accident Insurance Policy worth INR. 25,00,000/- each\u00A0

Selection Process:

• Online CodeSignal assessment
• Intro Call (15 minutes)
• Technical Interview with Sr. Developers (45 minutes)
• Full Screen:
• Technical Interview with 2 Sr. Developers, 1 hour together
• 15 minutes with VP, Portal Engineering

Watch this video here to learn more about our culture and get a sense of what it\u2019s like to work at PulsePoint!WebMD and its affiliates is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.\u00A0", "hiringOrganization": { "@type": "Organization", "name": "PulsePoint", "logo": "https:\/\/app.jobvite.com\/logo\/DarkLogoandTag_1643294849387.jpg" }, "employmentType": "Full-Time", "industry": "Technology", "identifier": "o1AKxfwC", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressCountry": "United States" } } ], "title": "Technical Support Engineer, Java & Scala (Remote)", "baseSalary": { "@type": "MonetaryAmount", "currency": "", "value": { "@type": "QuantitativeValue", "minValue": "", "maxValue": "", "unitText": "" } } } Technical Support Engineer, Java & Scala (Remote) TechnologyHybrid Remote Apply Description Technical Application Support EngineerAdTech Platform · PulsePoint · India · RemoteSupport / SRE-lite · 3+ years experience · India · Europe · US coverageABOUT THE ROLEPulsePoint is looking for a Technical Application Support Engineer based in India to provide backup coverage for our platform and related audience workflows. This is not a primary feature development role. The person will act as a technical backup and first responder when the Europe-based team is unavailable, helping India and US teams investigate issues, validate system behavior, check logs, inspect API/database state, and escalate with clear technical context when deeper engineering work is required.Platform stack:ScalaPekko HTTPKafkaPekko StreamsMongoDBPostgreSQL Facebook/MetaLinkedInGoogle AdsMicrosoft/Bing AdsRedditPinterestTikTokTwitter/XRESPONSIBILITIES• Provide backup technical support for internal API and related workflows• Investigate production and staging issues using API responses, logs, metrics, Kafka state, MongoDB, and PostgreSQL• Understand and trace the core system flow related to external platform integrations• Investigate why entities failed to create/update, synchronize, or retrieve reports correctly• Troubleshoot platform-specific issues (Facebook/Meta, LinkedIn, etc.)• Validate common token/auth issues, including expired user tokens, missing permissions, and platform account mapping problems• Use Kibana, Grafana, Prometheus, Graphite, Kafka metrics, and database queries to support investigations• Follow runbooks for safe operational checks and simple remediation steps• Document findings clearly and escalate with enough context for engineering teams to act quickly• Work closely with teams in India, Europe, and the USREQUIRED QUALIFICATIONS• 3+ years in application support, production support, technical operations, backend QA, SRE-lite, or similar roles• Strong understanding of REST APIs, JSON, HTTP status codes, and backend request flows• Hands-on experience reading logs and investigating production issues• Practical experience with MongoDB and SQL/PostgreSQL for read-only investigation• Basic working knowledge of Kafka or event-driven systems• Familiarity with Kubernetes-based applications at the support level• Ability to use dashboards and observability tools such as Kibana, Grafana, Prometheus, or similar• Strong troubleshooting mindset with clear written communication in English• Ability to work with distributed teams across India, Europe, and the USPREFERRED QUALIFICATIONS◆ Experience supporting Scala (required), Java (required), or JVM backend systems◆ Familiarity with Apache Pekko or Akka HTTP / Streams◆ Experience with advertising platforms or marketing APIs◆ Familiarity with OAuth, refresh tokens, access tokens, system users, and platform permissions◆ Basic understanding of CI/CD, Jenkins, GitHub Actions, Docker, and Kubernetes deployments◆ Experience creating support runbooks and incident summariesWHAT SUCCESS LOOKS LIKEAfter onboarding, this person should be able to:• Understand the platform request/event flow end-to-end• Check whether a problem is in API validation, Kafka processing, event handling, MongoDB/PostgreSQL state, external platform API, or something else• Identify common platform integration differences• Answer basic "what happened?" questions without waking up the European owner• Escalate only when deeper engineering changes or platform-specific decisions are needed• Maintain useful troubleshooting documentation for repeated issuesLocation & Hours:Can work remotely anywhere in India (most of our Portal Engineering team live in India)Hours: 3:30pm-12:30am IST (ending at 2pm ET)Comp Structure & Benefits:Comp structure: fixed (inclusive of PF, Gratuity, and a 25k INR medical premium) + a target annual bonus that is approximately 10% of the gross annual earnings. Note that we don’t offer stock options. Time Off: 21 PTOs + 10 company-wide holidaysHealth Insurance Policy (Self & Family): Every employee and their immediate family are covered under Health Insurance Policy worth INR. 500,000Term Life Insurance & Personal Accidental Insurance: Every employee is covered under Term Life Insurance and Personal Accident Insurance Policy worth INR. 25,00,000/- each Selection Process:Online CodeSignal assessmentIntro Call (15 minutes)Technical Interview with Sr. Developers (45 minutes)Full Screen:Technical Interview with 2 Sr. Developers, 1 hour together15 minutes with VP, Portal EngineeringWatch this video here to learn more about our culture and get a sense of what it’s like to work at PulsePoint!WebMD and its affiliates is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law. Apply Apply Later ← Back to Current Openings Share lang: en_US Share LinkedIn Facebook Twitter Email Similar Jobs Copyright © 2026 |Accessibility Visit us on Glassdoor Powered by Jobvite

PulsePoint Careers Job Board Culture Benefits { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2025-09-05", "description": "

Technical Application Support EngineerAdTech Platform\u00A0 \u00B7\u00A0 PulsePoint\u00A0 \u00B7\u00A0 India \u00B7 RemoteSupport / SRE-lite\u00A0 \u00B7\u00A0 3+ years experience\u00A0 \u00B7\u00A0 India \u00B7 Europe \u00B7 US coverageABOUT THE ROLEPulsePoint is looking for a Technical Application Support Engineer based in India to provide backup coverage for our platform and related audience workflows. This is not a primary feature development role. The person will act as a technical backup and first responder when the Europe-based team is unavailable, helping India and US teams investigate issues, validate system behavior, check logs, inspect API/database state, and escalate with clear technical context when deeper engineering work is required.Platform stack:ScalaPekko HTTPKafkaPekko StreamsMongoDBPostgreSQL

\u00A0

Facebook/MetaLinkedInGoogle AdsMicrosoft/Bing AdsRedditPinterestTikTokTwitter/XRESPONSIBILITIES\u2022\u00A0 Provide backup technical support for internal API and related workflows\u2022\u00A0 Investigate production and staging issues using API responses, logs, metrics, Kafka state, MongoDB, and PostgreSQL\u2022\u00A0 Understand and trace the core system flow related to external platform integrations\u2022\u00A0 Investigate why entities failed to create/update, synchronize, or retrieve reports correctly\u2022\u00A0 Troubleshoot platform-specific issues (Facebook/Meta, LinkedIn, etc.)\u2022\u00A0 Validate common token/auth issues, including expired user tokens, missing permissions, and platform account mapping problems\u2022\u00A0 Use Kibana, Grafana, Prometheus, Graphite, Kafka metrics, and database queries to support investigations\u2022\u00A0 Follow runbooks for safe operational checks and simple remediation steps\u2022\u00A0 Document findings clearly and escalate with enough context for engineering teams to act quickly\u2022\u00A0 Work closely with teams in India, Europe, and the USREQUIRED QUALIFICATIONS\u2022\u00A0 3+ years in application support, production support, technical operations, backend QA, SRE-lite, or similar roles\u2022\u00A0 Strong understanding of REST APIs, JSON, HTTP status codes, and backend request flows\u2022\u00A0 Hands-on experience reading logs and investigating production issues\u2022\u00A0 Practical experience with MongoDB and SQL/PostgreSQL for read-only investigation\u2022\u00A0 Basic working knowledge of Kafka or event-driven systems\u2022\u00A0 Familiarity with Kubernetes-based applications at the support level\u2022\u00A0 Ability to use dashboards and observability tools such as Kibana, Grafana, Prometheus, or similar\u2022\u00A0 Strong troubleshooting mindset with clear written communication in English\u2022\u00A0 Ability to work with distributed teams across India, Europe, and the USPREFERRED QUALIFICATIONS\u25C6\u00A0 Experience supporting Scala (required), Java (required), or JVM backend systems\u25C6\u00A0 Familiarity with Apache Pekko or Akka HTTP / Streams\u25C6\u00A0 Experience with advertising platforms or marketing APIs\u25C6\u00A0 Familiarity with OAuth, refresh tokens, access tokens, system users, and platform permissions\u25C6\u00A0 Basic understanding of CI/CD, Jenkins, GitHub Actions, Docker, and Kubernetes deployments\u25C6\u00A0 Experience creating support runbooks and incident summariesWHAT SUCCESS LOOKS LIKEAfter onboarding, this person should be able to:\u2022\u00A0 Understand the platform request/event flow end-to-end\u2022\u00A0 Check whether a problem is in API validation, Kafka processing, event handling, MongoDB/PostgreSQL state, external platform API, or something else\u2022\u00A0 Identify common platform integration differences\u2022\u00A0 Answer basic "what happened?" questions without waking up the European owner\u2022\u00A0 Escalate only when deeper engineering changes or platform-specific decisions are needed\u2022\u00A0 Maintain useful troubleshooting documentation for repeated issuesLocation & Hours:

• Can work remotely anywhere in India (most of our Portal Engineering team live in India)
• Hours: 3:30pm-12:30am IST (ending at 2pm ET)

Comp Structure & Benefits:

• Comp structure: fixed (inclusive of PF, Gratuity, and a 25k INR medical premium) + a target annual bonus that is approximately 10% of the gross annual earnings. Note that we don\u2019t offer stock options.\u00A0
• Time Off: 21 PTOs + 10 company-wide holidays
• Health Insurance Policy (Self & Family): Every employee and their immediate family are covered under Health Insurance Policy worth INR. 500,000
• Term Life Insurance & Personal Accidental Insurance: Every employee is covered under Term Life Insurance and Personal Accident Insurance Policy worth INR. 25,00,000/- each\u00A0

Selection Process:

• Online CodeSignal assessment
• Intro Call (15 minutes)
• Technical Interview with Sr. Developers (45 minutes)
• Full Screen:
• Technical Interview with 2 Sr. Developers, 1 hour together
• 15 minutes with VP, Portal Engineering

Watch this video here to learn more about our culture and get a sense of what it\u2019s like to work at PulsePoint!WebMD and its affiliates is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.\u00A0", "hiringOrganization": { "@type": "Organization", "name": "PulsePoint", "logo": "https:\/\/app.jobvite.com\/logo\/DarkLogoandTag_1643294849387.jpg" }, "employmentType": "Full-Time", "industry": "Technology", "identifier": "o1AKxfwC", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressCountry": "United States" } } ], "title": "Technical Support Engineer, Java & Scala (Remote)", "baseSalary": { "@type": "MonetaryAmount", "currency": "", "value": { "@type": "QuantitativeValue", "minValue": "", "maxValue": "", "unitText": "" } } } Technical Support Engineer, Java & Scala (Remote) TechnologyHybrid Remote Apply Description Technical Application Support EngineerAdTech Platform · PulsePoint · India · RemoteSupport / SRE-lite · 3+ years experience · India · Europe · US coverageABOUT THE ROLEPulsePoint is looking for a Technical Application Support Engineer based in India to provide backup coverage for our platform and related audience workflows. This is not a primary feature development role. The person will act as a technical backup and first responder when the Europe-based team is unavailable, helping India and US teams investigate issues, validate system behavior, check logs, inspect API/database state, and escalate with clear technical context when deeper engineering work is required.Platform stack:ScalaPekko HTTPKafkaPekko StreamsMongoDBPostgreSQL Facebook/MetaLinkedInGoogle AdsMicrosoft/Bing AdsRedditPinterestTikTokTwitter/XRESPONSIBILITIES• Provide backup technical support for internal API and related workflows• Investigate production and staging issues using API responses, logs, metrics, Kafka state, MongoDB, and PostgreSQL• Understand and trace the core system flow related to external platform integrations• Investigate why entities failed to create/update, synchronize, or retrieve reports correctly• Troubleshoot platform-specific issues (Facebook/Meta, LinkedIn, etc.)• Validate common token/auth issues, including expired user tokens, missing permissions, and platform account mapping problems• Use Kibana, Grafana, Prometheus, Graphite, Kafka metrics, and database queries to support investigations• Follow runbooks for safe operational checks and simple remediation steps• Document findings clearly and escalate with enough context for engineering teams to act quickly• Work closely with teams in India, Europe, and the USREQUIRED QUALIFICATIONS• 3+ years in application support, production support, technical operations, backend QA, SRE-lite, or similar roles• Strong understanding of REST APIs, JSON, HTTP status codes, and backend request flows• Hands-on experience reading logs and investigating production issues• Practical experience with MongoDB and SQL/PostgreSQL for read-only investigation• Basic working knowledge of Kafka or event-driven systems• Familiarity with Kubernetes-based applications at the support level• Ability to use dashboards and observability tools such as Kibana, Grafana, Prometheus, or similar• Strong troubleshooting mindset with clear written communication in English• Ability to work with distributed teams across India, Europe, and the USPREFERRED QUALIFICATIONS◆ Experience supporting Scala (required), Java (required), or JVM backend systems◆ Familiarity with Apache Pekko or Akka HTTP / Streams◆ Experience with advertising platforms or marketing APIs◆ Familiarity with OAuth, refresh tokens, access tokens, system users, and platform permissions◆ Basic understanding of CI/CD, Jenkins, GitHub Actions, Docker, and Kubernetes deployments◆ Experience creating support runbooks and incident summariesWHAT SUCCESS LOOKS LIKEAfter onboarding, this person should be able to:• Understand the platform request/event flow end-to-end• Check whether a problem is in API validation, Kafka processing, event handling, MongoDB/PostgreSQL state, external platform API, or something else• Identify common platform integration differences• Answer basic "what happened?" questions without waking up the European owner• Escalate only when deeper engineering changes or platform-specific decisions are needed• Maintain useful troubleshooting documentation for repeated issuesLocation & Hours:Can work remotely anywhere in India (most of our Portal Engineering team live in India)Hours: 3:30pm-12:30am IST (ending at 2pm ET)Comp Structure & Benefits:Comp structure: fixed (inclusive of PF, Gratuity, and a 25k INR medical premium) + a target annual bonus that is approximately 10% of the gross annual earnings. Note that we don’t offer stock options. Time Off: 21 PTOs + 10 company-wide holidaysHealth Insurance Policy (Self & Family): Every employee and their immediate family are covered under Health Insurance Policy worth INR. 500,000Term Life Insurance & Personal Accidental Insurance: Every employee is covered under Term Life Insurance and Personal Accident Insurance Policy worth INR. 25,00,000/- each Selection Process:Online CodeSignal assessmentIntro Call (15 minutes)Technical Interview with Sr. Developers (45 minutes)Full Screen:Technical Interview with 2 Sr. Developers, 1 hour together15 minutes with VP, Portal EngineeringWatch this video here to learn more about our culture and get a sense of what it’s like to work at PulsePoint!WebMD and its affiliates is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law. Apply Apply Later ← Back to Current Openings Share lang: en_US Share LinkedIn Facebook Twitter Email Similar Jobs Copyright © 2026 |Accessibility Visit us on Glassdoor Powered by Jobvite

PulsePoint Careers Job Board Culture Benefits { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2025-09-05", "description": "

Technical Application Support EngineerAdTech Platform\u00A0 \u00B7\u00A0 PulsePoint\u00A0 \u00B7\u00A0 India \u00B7 RemoteSupport / SRE-lite\u00A0 \u00B7\u00A0 3+ years experience\u00A0 \u00B7\u00A0 India \u00B7 Europe \u00B7 US coverageABOUT THE ROLEPulsePoint is looking for a Technical Application Support Engineer based in India to provide backup coverage for our platform and related audience workflows. This is not a primary feature development role. The person will act as a technical backup and first responder when the Europe-based team is unavailable, helping India and US teams investigate issues, validate system behavior, check logs, inspect API/database state, and escalate with clear technical context when deeper engineering work is required.Platform stack:ScalaPekko HTTPKafkaPekko StreamsMongoDBPostgreSQL

\u00A0

Facebook/MetaLinkedInGoogle AdsMicrosoft/Bing AdsRedditPinterestTikTokTwitter/XRESPONSIBILITIES\u2022\u00A0 Provide backup technical support for internal API and related workflows\u2022\u00A0 Investigate production and staging issues using API responses, logs, metrics, Kafka state, MongoDB, and PostgreSQL\u2022\u00A0 Understand and trace the core system flow related to external platform integrations\u2022\u00A0 Investigate why entities failed to create/update, synchronize, or retrieve reports correctly\u2022\u00A0 Troubleshoot platform-specific issues (Facebook/Meta, LinkedIn, etc.)\u2022\u00A0 Validate common token/auth issues, including expired user tokens, missing permissions, and platform account mapping problems\u2022\u00A0 Use Kibana, Grafana, Prometheus, Graphite, Kafka metrics, and database queries to support investigations\u2022\u00A0 Follow runbooks for safe operational checks and simple remediation steps\u2022\u00A0 Document findings clearly and escalate with enough context for engineering teams to act quickly\u2022\u00A0 Work closely with teams in India, Europe, and the USREQUIRED QUALIFICATIONS\u2022\u00A0 3+ years in application support, production support, technical operations, backend QA, SRE-lite, or similar roles\u2022\u00A0 Strong understanding of REST APIs, JSON, HTTP status codes, and backend request flows\u2022\u00A0 Hands-on experience reading logs and investigating production issues\u2022\u00A0 Practical experience with MongoDB and SQL/PostgreSQL for read-only investigation\u2022\u00A0 Basic working knowledge of Kafka or event-driven systems\u2022\u00A0 Familiarity with Kubernetes-based applications at the support level\u2022\u00A0 Ability to use dashboards and observability tools such as Kibana, Grafana, Prometheus, or similar\u2022\u00A0 Strong troubleshooting mindset with clear written communication in English\u2022\u00A0 Ability to work with distributed teams across India, Europe, and the USPREFERRED QUALIFICATIONS\u25C6\u00A0 Experience supporting Scala (required), Java (required), or JVM backend systems\u25C6\u00A0 Familiarity with Apache Pekko or Akka HTTP / Streams\u25C6\u00A0 Experience with advertising platforms or marketing APIs\u25C6\u00A0 Familiarity with OAuth, refresh tokens, access tokens, system users, and platform permissions\u25C6\u00A0 Basic understanding of CI/CD, Jenkins, GitHub Actions, Docker, and Kubernetes deployments\u25C6\u00A0 Experience creating support runbooks and incident summariesWHAT SUCCESS LOOKS LIKEAfter onboarding, this person should be able to:\u2022\u00A0 Understand the platform request/event flow end-to-end\u2022\u00A0 Check whether a problem is in API validation, Kafka processing, event handling, MongoDB/PostgreSQL state, external platform API, or something else\u2022\u00A0 Identify common platform integration differences\u2022\u00A0 Answer basic "what happened?" questions without waking up the European owner\u2022\u00A0 Escalate only when deeper engineering changes or platform-specific decisions are needed\u2022\u00A0 Maintain useful troubleshooting documentation for repeated issuesLocation & Hours:

• Can work remotely anywhere in India (most of our Portal Engineering team live in India)
• Hours: 3:30pm-12:30am IST (ending at 2pm ET)

Comp Structure & Benefits:

• Comp structure: fixed (inclusive of PF, Gratuity, and a 25k INR medical premium) + a target annual bonus that is approximately 10% of the gross annual earnings. Note that we don\u2019t offer stock options.\u00A0
• Time Off: 21 PTOs + 10 company-wide holidays
• Health Insurance Policy (Self & Family): Every employee and their immediate family are covered under Health Insurance Policy worth INR. 500,000
• Term Life Insurance & Personal Accidental Insurance: Every employee is covered under Term Life Insurance and Personal Accident Insurance Policy worth INR. 25,00,000/- each\u00A0

Selection Process:

• Online CodeSignal assessment
• Intro Call (15 minutes)
• Technical Interview with Sr. Developers (45 minutes)
• Full Screen:
• Technical Interview with 2 Sr. Developers, 1 hour together
• 15 minutes with VP, Portal Engineering

Watch this video here to learn more about our culture and get a sense of what it\u2019s like to work at PulsePoint!WebMD and its affiliates is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.\u00A0", "hiringOrganization": { "@type": "Organization", "name": "PulsePoint", "logo": "https:\/\/app.jobvite.com\/logo\/DarkLogoandTag_1643294849387.jpg" }, "employmentType": "Full-Time", "industry": "Technology", "identifier": "o1AKxfwC", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressCountry": "United States" } } ], "title": "Technical Support Engineer, Java & Scala (Remote)", "baseSalary": { "@type": "MonetaryAmount", "currency": "", "value": { "@type": "QuantitativeValue", "minValue": "", "maxValue": "", "unitText": "" } } } Technical Support Engineer, Java & Scala (Remote) TechnologyHybrid Remote Apply Description Technical Application Support EngineerAdTech Platform · PulsePoint · India · RemoteSupport / SRE-lite · 3+ years experience · India · Europe · US coverageABOUT THE ROLEPulsePoint is looking for a Technical Application Support Engineer based in India to provide backup coverage for our platform and related audience workflows. This is not a primary feature development role. The person will act as a technical backup and first responder when the Europe-based team is unavailable, helping India and US teams investigate issues, validate system behavior, check logs, inspect API/database state, and escalate with clear technical context when deeper engineering work is required.Platform stack:ScalaPekko HTTPKafkaPekko StreamsMongoDBPostgreSQL Facebook/MetaLinkedInGoogle AdsMicrosoft/Bing AdsRedditPinterestTikTokTwitter/XRESPONSIBILITIES• Provide backup technical support for internal API and related workflows• Investigate production and staging issues using API responses, logs, metrics, Kafka state, MongoDB, and PostgreSQL• Understand and trace the core system flow related to external platform integrations• Investigate why entities failed to create/update, synchronize, or retrieve reports correctly• Troubleshoot platform-specific issues (Facebook/Meta, LinkedIn, etc.)• Validate common token/auth issues, including expired user tokens, missing permissions, and platform account mapping problems• Use Kibana, Grafana, Prometheus, Graphite, Kafka metrics, and database queries to support investigations• Follow runbooks for safe operational checks and simple remediation steps• Document findings clearly and escalate with enough context for engineering teams to act quickly• Work closely with teams in India, Europe, and the USREQUIRED QUALIFICATIONS• 3+ years in application support, production support, technical operations, backend QA, SRE-lite, or similar roles• Strong understanding of REST APIs, JSON, HTTP status codes, and backend request flows• Hands-on experience reading logs and investigating production issues• Practical experience with MongoDB and SQL/PostgreSQL for read-only investigation• Basic working knowledge of Kafka or event-driven systems• Familiarity with Kubernetes-based applications at the support level• Ability to use dashboards and observability tools such as Kibana, Grafana, Prometheus, or similar• Strong troubleshooting mindset with clear written communication in English• Ability to work with distributed teams across India, Europe, and the USPREFERRED QUALIFICATIONS◆ Experience supporting Scala (required), Java (required), or JVM backend systems◆ Familiarity with Apache Pekko or Akka HTTP / Streams◆ Experience with advertising platforms or marketing APIs◆ Familiarity with OAuth, refresh tokens, access tokens, system users, and platform permissions◆ Basic understanding of CI/CD, Jenkins, GitHub Actions, Docker, and Kubernetes deployments◆ Experience creating support runbooks and incident summariesWHAT SUCCESS LOOKS LIKEAfter onboarding, this person should be able to:• Understand the platform request/event flow end-to-end• Check whether a problem is in API validation, Kafka processing, event handling, MongoDB/PostgreSQL state, external platform API, or something else• Identify common platform integration differences• Answer basic "what happened?" questions without waking up the European owner• Escalate only when deeper engineering changes or platform-specific decisions are needed• Maintain useful troubleshooting documentation for repeated issuesLocation & Hours:Can work remotely anywhere in India (most of our Portal Engineering team live in India)Hours: 3:30pm-12:30am IST (ending at 2pm ET)Comp Structure & Benefits:Comp structure: fixed (inclusive of PF, Gratuity, and a 25k INR medical premium) + a target annual bonus that is approximately 10% of the gross annual earnings. Note that we don’t offer stock options. Time Off: 21 PTOs + 10 company-wide holidaysHealth Insurance Policy (Self & Family): Every employee and their immediate family are covered under Health Insurance Policy worth INR. 500,000Term Life Insurance & Personal Accidental Insurance: Every employee is covered under Term Life Insurance and Personal Accident Insurance Policy worth INR. 25,00,000/- each Selection Process:Online CodeSignal assessmentIntro Call (15 minutes)Technical Interview with Sr. Developers (45 minutes)Full Screen:Technical Interview with 2 Sr. Developers, 1 hour together15 minutes with VP, Portal EngineeringWatch this video here to learn more about our culture and get a sense of what it’s like to work at PulsePoint!WebMD and its affiliates is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law. Apply Apply Later ← Back to Current Openings Share lang: en_US Share LinkedIn Facebook Twitter Email Similar Jobs Copyright © 2026 |Accessibility Visit us on Glassdoor Powered by Jobvite

{ "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2025-09-05", "description": "

Technical Application Support EngineerAdTech Platform\u00A0 \u00B7\u00A0 PulsePoint\u00A0 \u00B7\u00A0 India \u00B7 RemoteSupport / SRE-lite\u00A0 \u00B7\u00A0 3+ years experience\u00A0 \u00B7\u00A0 India \u00B7 Europe \u00B7 US coverageABOUT THE ROLEPulsePoint is looking for a Technical Application Support Engineer based in India to provide backup coverage for our platform and related audience workflows. This is not a primary feature development role. The person will act as a technical backup and first responder when the Europe-based team is unavailable, helping India and US teams investigate issues, validate system behavior, check logs, inspect API/database state, and escalate with clear technical context when deeper engineering work is required.Platform stack:ScalaPekko HTTPKafkaPekko StreamsMongoDBPostgreSQL

\u00A0

Facebook/MetaLinkedInGoogle AdsMicrosoft/Bing AdsRedditPinterestTikTokTwitter/XRESPONSIBILITIES\u2022\u00A0 Provide backup technical support for internal API and related workflows\u2022\u00A0 Investigate production and staging issues using API responses, logs, metrics, Kafka state, MongoDB, and PostgreSQL\u2022\u00A0 Understand and trace the core system flow related to external platform integrations\u2022\u00A0 Investigate why entities failed to create/update, synchronize, or retrieve reports correctly\u2022\u00A0 Troubleshoot platform-specific issues (Facebook/Meta, LinkedIn, etc.)\u2022\u00A0 Validate common token/auth issues, including expired user tokens, missing permissions, and platform account mapping problems\u2022\u00A0 Use Kibana, Grafana, Prometheus, Graphite, Kafka metrics, and database queries to support investigations\u2022\u00A0 Follow runbooks for safe operational checks and simple remediation steps\u2022\u00A0 Document findings clearly and escalate with enough context for engineering teams to act quickly\u2022\u00A0 Work closely with teams in India, Europe, and the USREQUIRED QUALIFICATIONS\u2022\u00A0 3+ years in application support, production support, technical operations, backend QA, SRE-lite, or similar roles\u2022\u00A0 Strong understanding of REST APIs, JSON, HTTP status codes, and backend request flows\u2022\u00A0 Hands-on experience reading logs and investigating production issues\u2022\u00A0 Practical experience with MongoDB and SQL/PostgreSQL for read-only investigation\u2022\u00A0 Basic working knowledge of Kafka or event-driven systems\u2022\u00A0 Familiarity with Kubernetes-based applications at the support level\u2022\u00A0 Ability to use dashboards and observability tools such as Kibana, Grafana, Prometheus, or similar\u2022\u00A0 Strong troubleshooting mindset with clear written communication in English\u2022\u00A0 Ability to work with distributed teams across India, Europe, and the USPREFERRED QUALIFICATIONS\u25C6\u00A0 Experience supporting Scala (required), Java (required), or JVM backend systems\u25C6\u00A0 Familiarity with Apache Pekko or Akka HTTP / Streams\u25C6\u00A0 Experience with advertising platforms or marketing APIs\u25C6\u00A0 Familiarity with OAuth, refresh tokens, access tokens, system users, and platform permissions\u25C6\u00A0 Basic understanding of CI/CD, Jenkins, GitHub Actions, Docker, and Kubernetes deployments\u25C6\u00A0 Experience creating support runbooks and incident summariesWHAT SUCCESS LOOKS LIKEAfter onboarding, this person should be able to:\u2022\u00A0 Understand the platform request/event flow end-to-end\u2022\u00A0 Check whether a problem is in API validation, Kafka processing, event handling, MongoDB/PostgreSQL state, external platform API, or something else\u2022\u00A0 Identify common platform integration differences\u2022\u00A0 Answer basic "what happened?" questions without waking up the European owner\u2022\u00A0 Escalate only when deeper engineering changes or platform-specific decisions are needed\u2022\u00A0 Maintain useful troubleshooting documentation for repeated issuesLocation & Hours:

• Can work remotely anywhere in India (most of our Portal Engineering team live in India)
• Hours: 3:30pm-12:30am IST (ending at 2pm ET)

Comp Structure & Benefits:

• Comp structure: fixed (inclusive of PF, Gratuity, and a 25k INR medical premium) + a target annual bonus that is approximately 10% of the gross annual earnings. Note that we don\u2019t offer stock options.\u00A0
• Time Off: 21 PTOs + 10 company-wide holidays
• Health Insurance Policy (Self & Family): Every employee and their immediate family are covered under Health Insurance Policy worth INR. 500,000
• Term Life Insurance & Personal Accidental Insurance: Every employee is covered under Term Life Insurance and Personal Accident Insurance Policy worth INR. 25,00,000/- each\u00A0

Selection Process:

• Online CodeSignal assessment
• Intro Call (15 minutes)
• Technical Interview with Sr. Developers (45 minutes)
• Full Screen:
• Technical Interview with 2 Sr. Developers, 1 hour together
• 15 minutes with VP, Portal Engineering

Watch this video here to learn more about our culture and get a sense of what it\u2019s like to work at PulsePoint!WebMD and its affiliates is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.\u00A0", "hiringOrganization": { "@type": "Organization", "name": "PulsePoint", "logo": "https:\/\/app.jobvite.com\/logo\/DarkLogoandTag_1643294849387.jpg" }, "employmentType": "Full-Time", "industry": "Technology", "identifier": "o1AKxfwC", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressCountry": "United States" } } ], "title": "Technical Support Engineer, Java & Scala (Remote)", "baseSalary": { "@type": "MonetaryAmount", "currency": "", "value": { "@type": "QuantitativeValue", "minValue": "", "maxValue": "", "unitText": "" } } } Technical Support Engineer, Java & Scala (Remote) TechnologyHybrid Remote Apply Description Technical Application Support EngineerAdTech Platform · PulsePoint · India · RemoteSupport / SRE-lite · 3+ years experience · India · Europe · US coverageABOUT THE ROLEPulsePoint is looking for a Technical Application Support Engineer based in India to provide backup coverage for our platform and related audience workflows. This is not a primary feature development role. The person will act as a technical backup and first responder when the Europe-based team is unavailable, helping India and US teams investigate issues, validate system behavior, check logs, inspect API/database state, and escalate with clear technical context when deeper engineering work is required.Platform stack:ScalaPekko HTTPKafkaPekko StreamsMongoDBPostgreSQL Facebook/MetaLinkedInGoogle AdsMicrosoft/Bing AdsRedditPinterestTikTokTwitter/XRESPONSIBILITIES• Provide backup technical support for internal API and related workflows• Investigate production and staging issues using API responses, logs, metrics, Kafka state, MongoDB, and PostgreSQL• Understand and trace the core system flow related to external platform integrations• Investigate why entities failed to create/update, synchronize, or retrieve reports correctly• Troubleshoot platform-specific issues (Facebook/Meta, LinkedIn, etc.)• Validate common token/auth issues, including expired user tokens, missing permissions, and platform account mapping problems• Use Kibana, Grafana, Prometheus, Graphite, Kafka metrics, and database queries to support investigations• Follow runbooks for safe operational checks and simple remediation steps• Document findings clearly and escalate with enough context for engineering teams to act quickly• Work closely with teams in India, Europe, and the USREQUIRED QUALIFICATIONS• 3+ years in application support, production support, technical operations, backend QA, SRE-lite, or similar roles• Strong understanding of REST APIs, JSON, HTTP status codes, and backend request flows• Hands-on experience reading logs and investigating production issues• Practical experience with MongoDB and SQL/PostgreSQL for read-only investigation• Basic working knowledge of Kafka or event-driven systems• Familiarity with Kubernetes-based applications at the support level• Ability to use dashboards and observability tools such as Kibana, Grafana, Prometheus, or similar• Strong troubleshooting mindset with clear written communication in English• Ability to work with distributed teams across India, Europe, and the USPREFERRED QUALIFICATIONS◆ Experience supporting Scala (required), Java (required), or JVM backend systems◆ Familiarity with Apache Pekko or Akka HTTP / Streams◆ Experience with advertising platforms or marketing APIs◆ Familiarity with OAuth, refresh tokens, access tokens, system users, and platform permissions◆ Basic understanding of CI/CD, Jenkins, GitHub Actions, Docker, and Kubernetes deployments◆ Experience creating support runbooks and incident summariesWHAT SUCCESS LOOKS LIKEAfter onboarding, this person should be able to:• Understand the platform request/event flow end-to-end• Check whether a problem is in API validation, Kafka processing, event handling, MongoDB/PostgreSQL state, external platform API, or something else• Identify common platform integration differences• Answer basic "what happened?" questions without waking up the European owner• Escalate only when deeper engineering changes or platform-specific decisions are needed• Maintain useful troubleshooting documentation for repeated issuesLocation & Hours:Can work remotely anywhere in India (most of our Portal Engineering team live in India)Hours: 3:30pm-12:30am IST (ending at 2pm ET)Comp Structure & Benefits:Comp structure: fixed (inclusive of PF, Gratuity, and a 25k INR medical premium) + a target annual bonus that is approximately 10% of the gross annual earnings. Note that we don’t offer stock options. Time Off: 21 PTOs + 10 company-wide holidaysHealth Insurance Policy (Self & Family): Every employee and their immediate family are covered under Health Insurance Policy worth INR. 500,000Term Life Insurance & Personal Accidental Insurance: Every employee is covered under Term Life Insurance and Personal Accident Insurance Policy worth INR. 25,00,000/- each Selection Process:Online CodeSignal assessmentIntro Call (15 minutes)Technical Interview with Sr. Developers (45 minutes)Full Screen:Technical Interview with 2 Sr. Developers, 1 hour together15 minutes with VP, Portal EngineeringWatch this video here to learn more about our culture and get a sense of what it’s like to work at PulsePoint!WebMD and its affiliates is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law. Apply Apply Later ← Back to Current Openings Share lang: en_US Share LinkedIn Facebook Twitter Email Similar Jobs

Technical Support Engineer, Java & Scala (Remote)

TechnologyHybrid Remote