As a Technical Support Engineer, you will:Act as the primary responder for high-severity incidents by analyzing system logs and managing support tickets.Provide system API support to enterprise clients by troubleshooting REST API issues and tracing data flow.Monitor servers, backups, and applications proactively using tools such as Zabbix, Grafana, or Datadog.Collaborate with engineering teams by escalating recurring bugs and platform issues to improve product performance.Maintain accurate documentation of support requests, system configurations, and standard operating procedures (SOPs).What You Bring to the Table:6+ years of experience in technical support, incident management, application support, or a related domain.Strong understanding of REST APIs, API troubleshooting, and data flow analysis.Experience working with monitoring and observability tools such as Zabbix, Grafana, or Datadog.Knowledge of Java APIs, API management, and microservices architecture.Experience handling production incidents and managing support tickets in enterprise environments.Strong documentation and process management skills.You Should Possess the Ability to:Diagnose and resolve complex technical incidents in a timely manner.Analyze system logs and identify root causes of application or API-related issues.Communicate effectively with clients, stakeholders, and engineering teams.Prioritize and manage multiple high-impact support requests simultaneously.Monitor system performance proactively and recommend preventive actions.Create and maintain clear technical documentation and SOPs.What We Bring to the Table:Opportunity to work on enterprise-scale systems and APIs.Exposure to modern monitoring, observability, and incident management practices.A collaborative environment that encourages knowledge sharing and continuous learning.Opportunities to work closely with cross-functional engineering and product teams.Challenging technical problems that contribute to professional growth and skill development.Let’s ConnectWant to discuss this opportunity in more detail? Feel free to reach out.Recruiter: Giftson Paul DavidsonPhone: +31 20 369 0609 ; Extn : 151E-mail: [email protected]: https://www.linkedin.com/in/giftsonpauldavidson/As a Technical Support Engineer, you will:Act as the primary responder for high-severity incidents by analyzing system logs and managing support tickets.Provide system API support to enterprise clients by troubleshooting REST API issues and tracing data flow.Monitor servers, backups, and applications proactively using tools such as Zabbix, Grafana, or Datadog.Collaborate with engineering teams by escalating recurring bugs and platform issues to improve product performance.Maintain accurate documentation of support requests, system configurations, and standard operating procedures (SOPs).What You Bring to the Table:6+ years of experience in technical support, incident management, application support, or a related domain.Strong understanding of REST APIs, API troubleshooting, and data flow analysis.Experience working with monitoring and observability tools such as Zabbix, Grafana, or Datadog.Knowledge of Java APIs, API management, and microservices architecture.Experience handling production incidents and managing support tickets in enterprise environments.Strong documentation and process management skills.You Should Possess the Ability to:Diagnose and resolve complex technical incidents in a timely manner.Analyze system logs and identify root causes of application or API-related issues.Communicate effectively with clients, stakeholders, and engineering teams.Prioritize and manage multiple high-impact support requests simultaneously.Monitor system performance proactively and recommend preventive actions.Create and maintain clear technical documentation and SOPs.What We Bring to the Table:Opportunity to work on enterprise-scale systems and APIs.Exposure to modern monitoring, observability, and incident management practices.A collaborative environment that encourages knowledge sharing and continuous learning.Opportunities to work closely with cross-functional engineering and product teams.Challenging technical problems that contribute to professional growth and skill development.Let’s ConnectWant to discuss this opportunity in more detail? Feel free to reach out.Recruiter: Giftson Paul DavidsonPhone: +31 20 369 0609 ; Extn : 151E-mail: [email protected]: https://www.linkedin.com/in/giftsonpauldavidson/As a Technical Support Engineer, you will:As a Technical Support Engineer, you will:As a Technical Support Engineer, you will:As a Technical Support Engineer, you will:

• Act as the primary responder for high-severity incidents by analyzing system logs and managing support tickets.

Act as the primary responder for high-severity incidents by analyzing system logs and managing support tickets.Act as the primary responder for high-severity incidents by analyzing system logs and managing support tickets.Act as the primary responder for high-severity incidents by analyzing system logs and managing support tickets.

• Provide system API support to enterprise clients by troubleshooting REST API issues and tracing data flow.

Provide system API support to enterprise clients by troubleshooting REST API issues and tracing data flow.Provide system API support to enterprise clients by troubleshooting REST API issues and tracing data flow.Provide system API support to enterprise clients by troubleshooting REST API issues and tracing data flow.

• Monitor servers, backups, and applications proactively using tools such as Zabbix, Grafana, or Datadog.

Monitor servers, backups, and applications proactively using tools such as Zabbix, Grafana, or Datadog.Monitor servers, backups, and applications proactively using tools such as Zabbix, Grafana, or Datadog.Monitor servers, backups, and applications proactively using tools such as Zabbix, Grafana, or Datadog.

• Collaborate with engineering teams by escalating recurring bugs and platform issues to improve product performance.

Collaborate with engineering teams by escalating recurring bugs and platform issues to improve product performance.Collaborate with engineering teams by escalating recurring bugs and platform issues to improve product performance.Collaborate with engineering teams by escalating recurring bugs and platform issues to improve product performance.

• Maintain accurate documentation of support requests, system configurations, and standard operating procedures (SOPs).

Maintain accurate documentation of support requests, system configurations, and standard operating procedures (SOPs).Maintain accurate documentation of support requests, system configurations, and standard operating procedures (SOPs).Maintain accurate documentation of support requests, system configurations, and standard operating procedures (SOPs).What You Bring to the Table:What You Bring to the Table:What You Bring to the Table:What You Bring to the Table:

• 6+ years of experience in technical support, incident management, application support, or a related domain.

6+ years of experience in technical support, incident management, application support, or a related domain.6+ years of experience in technical support, incident management, application support, or a related domain.6+ years of experience in technical support, incident management, application support, or a related domain.

• Strong understanding of REST APIs, API troubleshooting, and data flow analysis.

Strong understanding of REST APIs, API troubleshooting, and data flow analysis.Strong understanding of REST APIs, API troubleshooting, and data flow analysis.Strong understanding of REST APIs, API troubleshooting, and data flow analysis.

• Experience working with monitoring and observability tools such as Zabbix, Grafana, or Datadog.

Experience working with monitoring and observability tools such as Zabbix, Grafana, or Datadog.Experience working with monitoring and observability tools such as Zabbix, Grafana, or Datadog.Experience working with monitoring and observability tools such as Zabbix, Grafana, or Datadog.

• Knowledge of Java APIs, API management, and microservices architecture.

Knowledge of Java APIs, API management, and microservices architecture.Knowledge of Java APIs, API management, and microservices architecture.Knowledge of Java APIs, API management, and microservices architecture.

• Experience handling production incidents and managing support tickets in enterprise environments.

Experience handling production incidents and managing support tickets in enterprise environments.Experience handling production incidents and managing support tickets in enterprise environments.Experience handling production incidents and managing support tickets in enterprise environments.

• Strong documentation and process management skills.

Strong documentation and process management skills.Strong documentation and process management skills.Strong documentation and process management skills.You Should Possess the Ability to:You Should Possess the Ability to:You Should Possess the Ability to:You Should Possess the Ability to:

• Diagnose and resolve complex technical incidents in a timely manner.

Diagnose and resolve complex technical incidents in a timely manner.Diagnose and resolve complex technical incidents in a timely manner.Diagnose and resolve complex technical incidents in a timely manner.

• Analyze system logs and identify root causes of application or API-related issues.

Analyze system logs and identify root causes of application or API-related issues.Analyze system logs and identify root causes of application or API-related issues.Analyze system logs and identify root causes of application or API-related issues.

• Communicate effectively with clients, stakeholders, and engineering teams.

Communicate effectively with clients, stakeholders, and engineering teams.Communicate effectively with clients, stakeholders, and engineering teams.Communicate effectively with clients, stakeholders, and engineering teams.

• Prioritize and manage multiple high-impact support requests simultaneously.

Prioritize and manage multiple high-impact support requests simultaneously.Prioritize and manage multiple high-impact support requests simultaneously.Prioritize and manage multiple high-impact support requests simultaneously.

• Monitor system performance proactively and recommend preventive actions.

Monitor system performance proactively and recommend preventive actions.Monitor system performance proactively and recommend preventive actions.Monitor system performance proactively and recommend preventive actions.

• Create and maintain clear technical documentation and SOPs.

Create and maintain clear technical documentation and SOPs.Create and maintain clear technical documentation and SOPs.Create and maintain clear technical documentation and SOPs.What We Bring to the Table:What We Bring to the Table:What We Bring to the Table:What We Bring to the Table:

• Opportunity to work on enterprise-scale systems and APIs.

Opportunity to work on enterprise-scale systems and APIs.Opportunity to work on enterprise-scale systems and APIs.Opportunity to work on enterprise-scale systems and APIs.

• Exposure to modern monitoring, observability, and incident management practices.

Exposure to modern monitoring, observability, and incident management practices.Exposure to modern monitoring, observability, and incident management practices.Exposure to modern monitoring, observability, and incident management practices.

• A collaborative environment that encourages knowledge sharing and continuous learning.

A collaborative environment that encourages knowledge sharing and continuous learning.A collaborative environment that encourages knowledge sharing and continuous learning.A collaborative environment that encourages knowledge sharing and continuous learning.

• Opportunities to work closely with cross-functional engineering and product teams.

Opportunities to work closely with cross-functional engineering and product teams.Opportunities to work closely with cross-functional engineering and product teams.Opportunities to work closely with cross-functional engineering and product teams.

• Challenging technical problems that contribute to professional growth and skill development.

Challenging technical problems that contribute to professional growth and skill development.Challenging technical problems that contribute to professional growth and skill development.Challenging technical problems that contribute to professional growth and skill development.Let’s ConnectLet’s ConnectLet’s ConnectWant to discuss this opportunity in more detail? Feel free to reach out.Want to discuss this opportunity in more detail? Feel free to reach out.Recruiter: Giftson Paul DavidsonRecruiter: Giftson Paul DavidsonRecruiterPhone: +31 20 369 0609 ; Extn : 151Phone: +31 20 369 0609 ; Extn : 151PhoneE-mail: [email protected]:E-mail[email protected]@stafide.nlLinkedIn: https://www.linkedin.com/in/giftsonpauldavidson/LinkedIn:LinkedInhttps://www.linkedin.com/in/giftsonpauldavidson/https://www.linkedin.com/in/giftsonpauldavidson/I'm interested{{criteriaIndex}} {{field}} {{captialize(condition)}} ( ) {{cxPropHelpText}} {{cxPropField.consent_details.description}} {{record.Posting_Title}} {{record.Posting_Title}} {{record.Posting_Title}} {{candidate.Email}} {{topMessage}} Job Details {{topMessage}} previous next {{title}} {{score}}% Job Description {{unescape(sanitizeHTML(descriptionHTML))}} {{message}} Step {{curStepInMandatorySecPrompt}}/{{totalNumOfStepsInMandatorySecPrompt}} For privacy and security purposes, please go through the following points and provide consent. Accept Decline {{getI18n("zr.careers.publicpage.meta.joblisting")}} {{getI18n("zr.careers.publicpage.meta.joblisting")}} {{cxPropAssessment.name}} {{getI18n("zr.questionnaire.question.information.heading")}} {{getI18n("zr.cw.autofill.head")}} {{cxPropBodyMessage}} {{getI18n("zr.careers.autopopulate.success")}} {{getI18n("zr.cw.apply.sign",cxPropCompanyInfo.name)}} {{if(cxPropDetails.applyWithSeekButton,cxPropDetails.applyWithSeekButton.buttonLabel,getI18n("zr.quickapply.apply.toggle","Seek"))}} {{getI18n('zr.eeo.questionnaire.portal.maintitle')}} {{botName}} {{getI18n("zr.zia.sb.consent.msg1")}}{{criteriaIndex}}{{criteriaIndex}}{{field}} {{captialize(condition)}}{{field}}{{captialize(condition)}}( )(){{cxPropHelpText}}{{cxPropHelpText}}{{cxPropField.consent_details.description}}

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