Technical Support Engineer – Entertainment Lighting & Control SystemsAre you the person everyone calls when a lighting or control system goes down? Do you enjoy troubleshooting, solving technical challenges, and working with advanced entertainment technology systems?We are seeking a Technical Support Engineer to support entertainment and architectural lighting control systems across a variety of venues and installations. This is an excellent opportunity for someone who enjoys a mix of hands-on troubleshooting, technical problem-solving, customer support, and field-based system assistance.No two days are the same in this role. One day you may be troubleshooting a control system remotely, the next you may be helping solve a complex onsite system issue or collaborating internally to improve technical solutions and documentation.What You’ll Be Doing:Troubleshoot and resolve complex customer issues involving lighting and control systemsSupport hardware and software applications related to entertainment and architectural lighting environmentsRespond to technical emergencies requiring advanced troubleshooting and system analysisProvide onsite support for unique system issues that cannot be resolved remotelyCoordinate with engineering and technical teams to resolve maintenance and product-related concernsCreate and maintain technical documentation and support resourcesAssist with commissioning, service, and ongoing technical support effortsServe as a technical resource for customers and internal teamsSupport training, process improvements, and special technical projectsWhat We’re Looking For:Experience with ETC lighting and control systems strongly preferredBackground in technical support, troubleshooting, commissioning, or field serviceKnowledge of lighting controls, dimming, networking, DMX, or entertainment electrical systemsUnderstanding of technical theatre, architectural lighting controls, or entertainment technology systemsStrong troubleshooting and deductive reasoning skillsExcellent communication and customer-facing abilitiesAbility to manage multiple priorities independentlyComfortable with travel and occasional weekend/evening support as neededExperience with AutoCAD, Microsoft Office, Windows OS, or technical documentation is a plusThis is a great opportunity for a technically minded entertainment professional looking to grow within the world of lighting controls, systems support, and advanced troubleshooting.About Theater OutsourceTheaterOutsource.com is the entertainment industry’s dedicated recruiting partner — connecting top-tier talent with the companies that bring stages, venues, and experiences to life. From lighting and rigging to AV, scenic, and systems integration, we specialize exclusively in entertainment technology.We work with manufacturers, integrators, and production companies nationwide — delivering permanent placements with no upfront cost and a 90-day guarantee.We deliver the Talent.dustin@theateroutsource.comwww.TheaterOutsource.comTechnical Support Engineer – Entertainment Lighting & Control SystemsAre you the person everyone calls when a lighting or control system goes down? Do you enjoy troubleshooting, solving technical challenges, and working with advanced entertainment technology systems?We are seeking a Technical Support Engineer to support entertainment and architectural lighting control systems across a variety of venues and installations. This is an excellent opportunity for someone who enjoys a mix of hands-on troubleshooting, technical problem-solving, customer support, and field-based system assistance.No two days are the same in this role. One day you may be troubleshooting a control system remotely, the next you may be helping solve a complex onsite system issue or collaborating internally to improve technical solutions and documentation.What You’ll Be Doing:Troubleshoot and resolve complex customer issues involving lighting and control systemsSupport hardware and software applications related to entertainment and architectural lighting environmentsRespond to technical emergencies requiring advanced troubleshooting and system analysisProvide onsite support for unique system issues that cannot be resolved remotelyCoordinate with engineering and technical teams to resolve maintenance and product-related concernsCreate and maintain technical documentation and support resourcesAssist with commissioning, service, and ongoing technical support effortsServe as a technical resource for customers and internal teamsSupport training, process improvements, and special technical projectsWhat We’re Looking For:Experience with ETC lighting and control systems strongly preferredBackground in technical support, troubleshooting, commissioning, or field serviceKnowledge of lighting controls, dimming, networking, DMX, or entertainment electrical systemsUnderstanding of technical theatre, architectural lighting controls, or entertainment technology systemsStrong troubleshooting and deductive reasoning skillsExcellent communication and customer-facing abilitiesAbility to manage multiple priorities independentlyComfortable with travel and occasional weekend/evening support as neededExperience with AutoCAD, Microsoft Office, Windows OS, or technical documentation is a plusThis is a great opportunity for a technically minded entertainment professional looking to grow within the world of lighting controls, systems support, and advanced troubleshooting.About Theater OutsourceTheaterOutsource.com is the entertainment industry’s dedicated recruiting partner — connecting top-tier talent with the companies that bring stages, venues, and experiences to life. From lighting and rigging to AV, scenic, and systems integration, we specialize exclusively in entertainment technology.We work with manufacturers, integrators, and production companies nationwide — delivering permanent placements with no upfront cost and a 90-day guarantee.We deliver the [email protected]

Technical Support Engineer – Entertainment Lighting & Control Systems

Are you the person everyone calls when a lighting or control system goes down? Do you enjoy troubleshooting, solving technical challenges, and working with advanced entertainment technology systems?

We are seeking a Technical Support Engineer to support entertainment and architectural lighting control systems across a variety of venues and installations. This is an excellent opportunity for someone who enjoys a mix of hands-on troubleshooting, technical problem-solving, customer support, and field-based system assistance.

Technical Support Engineerhands-on troubleshooting, technical problem-solving, customer support, and field-based system assistance

No two days are the same in this role. One day you may be troubleshooting a control system remotely, the next you may be helping solve a complex onsite system issue or collaborating internally to improve technical solutions and documentation.

What You’ll Be Doing:

• Troubleshoot and resolve complex customer issues involving lighting and control systems
• Support hardware and software applications related to entertainment and architectural lighting environments
• Respond to technical emergencies requiring advanced troubleshooting and system analysis
• Provide onsite support for unique system issues that cannot be resolved remotely
• Coordinate with engineering and technical teams to resolve maintenance and product-related concerns
• Create and maintain technical documentation and support resources
• Assist with commissioning, service, and ongoing technical support efforts
• Serve as a technical resource for customers and internal teams
• Support training, process improvements, and special technical projects

What We’re Looking For:

• Experience with ETC lighting and control systems strongly preferred

lighting and control systems strongly preferred

• Background in technical support, troubleshooting, commissioning, or field service

technical support, troubleshooting, commissioning, or field service

• Knowledge of lighting controls, dimming, networking, DMX, or entertainment electrical systems

lighting controls, dimming, networking, DMX, or entertainment electrical systems

• Understanding of technical theatre, architectural lighting controls, or entertainment technology systems

technical theatre, architectural lighting controls, or entertainment technology systems

• Strong troubleshooting and deductive reasoning skills
• Excellent communication and customer-facing abilities
• Ability to manage multiple priorities independently
• Comfortable with travel and occasional weekend/evening support as needed
• Experience with AutoCAD, Microsoft Office, Windows OS, or technical documentation is a plus

AutoCAD, Microsoft Office, Windows OS, or technical documentation

This is a great opportunity for a technically minded entertainment professional looking to grow within the world of lighting controls, systems support, and advanced troubleshooting.

lighting controls, systems support, and advanced troubleshooting

About Theater Outsource

TheaterOutsource.com is the entertainment industry’s dedicated recruiting partner — connecting top-tier talent with the companies that bring stages, venues, and experiences to life. From lighting and rigging to AV, scenic, and systems integration, we specialize exclusively in entertainment technology.

We work with manufacturers, integrators, and production companies nationwide — delivering permanent placements with no upfront cost and a 90-day guarantee.

We deliver the Talent.

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