Technical Success - AI Apps & Agents Director

Lead a team of Technical Architects and Program Managers to enable Field Customer Success teams and Partners in delivering customer engagements for AI application and agent solutions. Lead the development of high-quality, repeatable IP assets for AI application and agent workloads — reference architectures and accelerators— ensuring adoption and execution by field teams. Empower your team to unblock and accelerate customer engagements, resolve issues in collaboration with product teams and support engineers, and guide architectural design for scalable, production-grade agentic solutions. Engage with Worldwide Learning SMEs to develop and drive adoption of skilling plans for Cloud Solution Architects, growing expertise in AI applications and agents. Serve as an executive sponsor for strategic customers, accelerating digital and AI transformation through innovative solutions leveraging Azure AI Foundry and agentic applications. Build and grow teams through talent management, diversity and inclusion, coaching, and career development. Foster a culture of customer-centricity, collaboration, and technical intensity. Gather Voice of the Customer and Field, leveraging insights to influence AI product roadmaps and drive continuous improvement and innovation. Cultivate Technical Intensity and foster a continuous self-learning culture, model impactful community engagement, and coach inclusivity. Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience 3+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. 6+ years experience working in a customer-facing role (e.g., internal and/or external). 6+ years experience leading technical projects, teams, or functions. Technical Certification in Cloud and/or AI (e.g., Azure AI Engineer, Azure Solutions Architect, Azure, Amazon Web Services, Google, security certifications). 5+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.