Technical Service Officer-West

Sherwin-WilliamsPune, Maharashtra, Indiafull time
ActiveVerified 5h ago

Job description

ESSENTIAL JOB FUNCTIONS:

  1. Mandatory Process Validations
    • CCT test panel preparations
  2. Complaint Handling & Troubleshooting
    • High‑severity issues often extend beyond one week.
    • Certain critical cases require round‑the‑clock monitoring across shifts.
  3. Business Protection Against Competition
  4. Product Trials & Growth Initiatives
    • Ongoing and upcoming trials for alternate paint systems to protect existing business.
    • New business trials in progress or pipeline.
  5. Ongoing Customer & Commercial Support
    • Regular visits to monitor competitor activity and maintain relationships with key decision‑makers.
    • Paint inventory management at customer sites and regional warehouse.
    • Payment follow‑ups and commercial coordination

EXPERIENCE REQUIREMENTS:

  • 4 ~ 10 years of experience as a technical service representative, preferably in General Industrial segment.

  • Should have product and application knowledge on different liquid & powder chemistries.

  • Minimum 2 years of experience towards managing customer production line independently.

  • Should be ready to travel in North region

EDUCATIONAL REQUIREMENTS:

  • Bachelor’s degree in science, Operations management or equivalent or higher education and experience.

JOB LOCATION:

  • Pune

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SKILL REQUIREMENTS:

  • Utilizing industry and product (Liquid & Powder) applications concepts and procedures.
  • Understanding of paint test methods, basic chemistry and their application methods.
  • Applying expert principles and practices within an area or general principles and practices in multiple service areas.
  • Providing technical guidance and advice to improve quality and efficiency.
  • Working with line and management personnel.
  • Communicating technical and operational concepts to facilitate sales.
  • Providing technical customer service.
  • Performing account management and sales activities.
  • PC skills; Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications as required.
  • Communicating with co-workers to provide and receive directions.