Technical Customer Support Specialist

wishacloudRemote JobRemotefull timeMid Level
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Job description

This is a remote position.Job Role:We are looking for a Technical Customer Support Specialist who can assist clients with product issues and help to maintain a high customer retention level. This role requires you to support customers through e-mail, chat, and Voice support (Google Meet call) and co-ordinate with internal teams to resolve issues. You will play a pivotal role in maintaining strong relationships with our customers, addressing their concerns, and resolving any issues that may arise. Project Role: Technical Customer Support Specialist Work Experience: 1-3 years Work location: Remote Must Have Skills: Attention to detail, Customer Service & retention, Problem solving. Roles and Responsibilities Resolving customer inquiries through chat, email and voice support (Google Meet calls). Maintain the overall service level agreements within the organization and with the customers. Collaborate with cross-functional teams (product, tech, QA) to troubleshoot complex issues and ensure customer satisfaction. Contacting customers to give them accurate feedback on the progress of their inquiries. Maintaining confidentiality of the information. Improve customer retention and acquisition rate. Stay updated with new product features and enhancements. Document common issues and solutions to build a robust knowledge base and improve overall support efficiency. Identify recurring problems and suggest process or product improvements. Profile Proficient in customer service software, CRM systems, and other relevant tools. Experience in working for IT product company. Strong understanding of SaaS-based products, mobile app development and web development. Outstanding communication skills, both written and verbal. Desired Candidate Profile Good communication skills Good, positive attitude Good debugging and problem-solving skills Good IQ Lots of common senseThis is a remote position.Job Role:We are looking for a Technical Customer Support Specialist who can assist clients with product issues and help to maintain a high customer retention level. This role requires you to support customers through e-mail, chat, and Voice support (Google Meet call) and co-ordinate with internal teams to resolve issues. You will play a pivotal role in maintaining strong relationships with our customers, addressing their concerns, and resolving any issues that may arise. Project Role: Technical Customer Support Specialist Work Experience: 1-3 years Work location: Remote Must Have Skills: Attention to detail, Customer Service & retention, Problem solving. Roles and Responsibilities Resolving customer inquiries through chat, email and voice support (Google Meet calls). Maintain the overall service level agreements within the organization and with the customers. Collaborate with cross-functional teams (product, tech, QA) to troubleshoot complex issues and ensure customer satisfaction. Contacting customers to give them accurate feedback on the progress of their inquiries. Maintaining confidentiality of the information. Improve customer retention and acquisition rate. Stay updated with new product features and enhancements. Document common issues and solutions to build a robust knowledge base and improve overall support efficiency. Identify recurring problems and suggest process or product improvements. Profile Proficient in customer service software, CRM systems, and other relevant tools. Experience in working for IT product company. Strong understanding of SaaS-based products, mobile app development and web development. Outstanding communication skills, both written and verbal. Desired Candidate Profile Good communication skills Good, positive attitude Good debugging and problem-solving skills Good IQ Lots of common sense

This is a remote position.

Job Role:

Job Role:Job Role:Job Role:Job Role:

We are looking for a Technical Customer Support Specialist who can assist clients with product issues and help to maintain a high customer retention level. This role requires you to support customers through e-mail, chat, and Voice support (Google Meet call) and co-ordinate with internal teams to resolve issues. You will play a pivotal role in maintaining strong relationships with our customers, addressing their concerns, and resolving any issues that may arise.

We are looking for a Technical Customer Support Specialist who can assist clients with product issues and help to maintain a high customer retention level. This role requires you to support customers through e-mail, chat, and Voice support (Google Meet call) and co-ordinate with internal teams to resolve issues. You will play a pivotal role in maintaining strong relationships with our customers, addressing their concerns, and resolving any issues that may arise.We are looking for aWe are looking for aTechnical Customer Support SpecialistTechnical Customer Support Specialistwho can assist clients with product issues and help to maintain a high customer retention level. This role requires you to support customers through e-mail, chat, and Voice support (Google Meet call) and co-ordinate with internal teams to resolve issues.who can assist clients with product issues and help to maintain a high customer retention level. This role requires you to support customers through e-mail, chat, and Voice support (Google Meet call) and co-ordinate with internal teams to resolve issues.You will play a pivotal role in maintaining strong relationships with our customers, addressing their concerns, and resolving any issues that may arise.You will play a pivotal role in maintaining strong relationships with our customers, addressing their concerns, and resolving any issues that may arise.You will play a pivotal role in maintaining strong relationships with our customers, addressing their concerns, and resolving any issues that may arise.Project Role: Technical Customer Support SpecialistProject Role: Technical Customer Support SpecialistProject Role: Technical Customer Support SpecialistProject Role: Technical Customer Support SpecialistProject Role: Technical Customer Support SpecialistProject Role:Work Experience: 1-3 yearsWork Experience: 1-3 yearsWork Experience: 1-3 yearsWork Experience: 1-3 yearsWork Experience: 1-3 yearsWork Experience:Work location: RemoteWork location: RemoteWork location: RemoteWork location: RemoteWork location: RemoteWork location:Must Have Skills: Attention to detail, Customer Service & retention, Problem solving.Must Have Skills: Attention to detail, Customer Service & retention, Problem solving.Must Have Skills: Attention to detail, Customer Service & retention, Problem solving.Must Have Skills: Attention to detail, Customer Service & retention, Problem solving.Must Have Skills: Attention to detail, Customer Service & retention, Problem solving.Must Have Skills:Roles and ResponsibilitiesRoles and ResponsibilitiesRoles and ResponsibilitiesRoles and ResponsibilitiesRoles and Responsibilities
  • Resolving customer inquiries through chat, email and voice support (Google Meet calls).
Resolving customer inquiries through chat, email and voice support (Google Meet calls).Resolving customer inquiries through chat, email and voice support (Google Meet calls).Resolving customer inquiries through chat, email and voice support (Google Meet calls).Resolving customer inquiries through chat, email and voice support (Google Meet calls).
  • Maintain the overall service level agreements within the organization and with the customers.
Maintain the overall service level agreements within the organization and with the customers.Maintain the overall service level agreements within the organization and with the customers.Maintain the overall service level agreements within the organization and with the customers.Maintain the overall service level agreements within the organization and with the customers.
  • Collaborate with cross-functional teams (product, tech, QA) to troubleshoot complex issues and ensure customer satisfaction.
  • Contacting customers to give them accurate feedback on the progress of their inquiries.
Contacting customers to give them accurate feedback on the progress of their inquiries.Contacting customers to give them accurate feedback on the progress of their inquiries.Contacting customers to give them accurate feedback on the progress of their inquiries.Contacting customers to give them accurate feedback on the progress of their inquiries.
  • Maintaining confidentiality of the information.
Maintaining confidentiality of the information.Maintaining confidentiality of the information.Maintaining confidentiality of the information.Maintaining confidentiality of the information.
  • Improve customer retention and acquisition rate.
Improve customer retention and acquisition rate.Improve customer retention and acquisition rate.Improve customer retention and acquisition rate.Improve customer retention and acquisition rate.
  • Stay updated with new product features and enhancements.
  • Document common issues and solutions to build a robust knowledge base and improve overall support efficiency.
  • Identify recurring problems and suggest process or product improvements.

Profile

ProfileProfileProfile
  • Proficient in customer service software, CRM systems, and other relevant tools.
Proficient in customer service software, CRM systems, and other relevant tools.Proficient in customer service software, CRM systems, and other relevant tools.Proficient in customer service software, CRM systems, and other relevant tools.
  • Experience in working for IT product company.
Experience in working for IT product company.Experience in working for IT product company.
  • Strong understanding of SaaS-based products, mobile app development and web development.
Strong understanding of SaaS-based products, mobile app development and web development.Strong understanding of SaaS-based products, mobile app development and web development.Strong understanding of SaaS-based products, mobile app development and web development.
  • Outstanding communication skills, both written and verbal.
Outstanding communication skills, both written and verbal.Outstanding communication skills, both written and verbal.

Desired Candidate Profile

Desired Candidate ProfileDesired Candidate ProfileDesired Candidate ProfileDesired Candidate ProfileDesired Candidate Profile
  • Good communication skills
Good communication skillsGood communication skillsGood communication skillsGood communication skills
  • Good, positive attitude
Good, positive attitudeGood, positive attitudeGood, positive attitudeGood, positive attitude
  • Good debugging and problem-solving skills
Good debugging and problem-solving skillsGood debugging and problem-solving skillsGood debugging and problem-solving skillsGood debugging and problem-solving skills
  • Good IQ
Good IQGood IQGood IQGood IQ
  • Lots of common sense
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