Technical Customer Assurance Manager - Personal Systems m/f

Who we are?

HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company and one of the Fortune 100 Best Companies to Work For list in 2024, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents.

HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. At HP, we know that our people and values are the most important elements in this success. And we want you to add your voice and imagination to our mission. Learn more http://www.hp.com/fr

What can we do together?

Being part of the HP Customer Support & Services Delivery organization, the Advanced Technical Support and Customer Assurance (ATS&CA) teams provide world class technical elevation and issue resolution along with proactive technical Account management.

The Technical Customer Assurance Manager will increase key Commercial Accounts satisfaction by providing superior and dedicated post-sales PC technical support - covering primarily French clients.

To be successful in this role, a Technical Customer Assurance Manager should have excellent PC technical skills and knowledge, as well as interpersonal skills. Ultimately, a good Technical Customer Assurance Manager is tech-savvy, analytical, and well organized.

This individual contributor position is a very visible role with a strong opportunity to work in a dynamic and customer focused environment and interact with multiple HP organizations.

Customer Support: Provide exceptional Post-Sales technical support to resolve complex problems and timely product-related responses.

Problem-Solving: Identify and troubleshoot hardware, software, and network issues quickly and efficiently.

Customer Relations: Maintain strong customer relationships and ensure high satisfaction levels through effective communication and follow-ups.

Technical Expertise: Support the rollout of new hardware, offer procedural documentation, and deliver technical training to customer IT departments.

Collaboration: Work collaboratively with HP business units to solve customer problems, analyze performance data, and provide proactive information to maximize system uptime.

Who you are?

• Technical Degree in Computer Science

• +6-8 years of work experience

• Expert in PC technical support, Microsoft OS, Intune, and network proficiency.

• Proven success in direct customer interactions and problem resolution.

• Experience working in virtual teams.

• Fluent in French and English; any other language(s) is a plus.

• Project management skills is a plus

• Skills in Microsoft Excel (Pivot Tables) and PowerPoint

Why joining HP France?

At HP France, you will be immersed in an inspiring workplace where all our people love to be, collaborate well together and where they can learn, grow and develop professionally as well as personally. We offer empowering responsibilities. You will have the opportunity to evolve through your commitment, your skills and your sense of initiative! This position can be the 1st step in a great career within our teams!

Joining us also means a great work-life balance and benefits such as meal vouchers, discounts on HP products and more!

Driven by a strong corporate culture, our employees are involved in numerous initiatives through internal networks (Next Gen, Women@hp, workplace well-being team, etc.) and external volunteering (Nos Quartiers ont du Talent, Hour of Code).

HP is also committed to an equal opportunities policy, from recruitment to career development. Job offers are open to all, including people with disabilities.

Our promise: To create a diverse and inclusive working environment! So, what are you waiting for?

Based in Meudon (tramway T2 stop Brimborion), our campus offers collaborative, creative and ultra-connected open spaces!

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