Role SummaryWe are seeking a detail-oriented Order Entry Associate to manage end-to-end order processing and validation within telecom/order management systems. This role ensures accurate order capture, compliance adherence, and seamless coordination across teams to support timely service delivery and operational efficiency.
Role SummaryRole SummaryRole Summary
Role SummaryWe are seeking a detail-oriented Order Entry Associate to manage end-to-end order processing and validation within telecom/order management systems. This role ensures accurate order capture, compliance adherence, and seamless coordination across teams to support timely service delivery and operational efficiency.We are seeking a detail-oriented Order Entry Associate to manage end-to-end order processing and validation within telecom/order management systems. This role ensures accurate order capture, compliance adherence, and seamless coordination across teams to support timely service delivery and operational efficiency.We are seeking a detail-oriented Order Entry Associate to manage end-to-end order processing and validation within telecom/order management systems. This role ensures accurate order capture, compliance adherence, and seamless coordination across teams to support timely service delivery and operational efficiency.
Order Entry AssociateKey ResponsibilitiesKey ResponsibilitiesKey Responsibilities
Key Responsibilities- Manage order intake and task creation by reviewing orders submitted through CPQ tools (e.g., Salesforce, IFO).
Manage order intake and task creation by reviewing orders submitted through CPQ tools (e.g., Salesforce, IFO).Manage order intake and task creation by reviewing orders submitted through CPQ tools (e.g., Salesforce, IFO).Manage order intake and task creation by reviewing orders submitted through CPQ tools (e.g., Salesforce, IFO).Manage order intake and task creation by reviewing orders submitted through CPQ tools (e.g., Salesforce, IFO).
- Perform order validation including:Compliance checks on all incoming orders as per SOP.Validation of product codes, pricing, and contractual termsVerification of customer details, service location, and technical specifications against approved quotes
Perform order validation including:Perform order validation including:Perform order validation including:Perform order validation including:
- Compliance checks on all incoming orders as per SOP.
Compliance checks on all incoming orders as per SOP.Compliance checks on all incoming orders as per SOP.Compliance checks on all incoming orders as per SOP.Compliance checks on all incoming orders as per SOP.
- Validation of product codes, pricing, and contractual terms
Validation of product codes, pricing, and contractual termsValidation of product codes, pricing, and contractual termsValidation of product codes, pricing, and contractual termsValidation of product codes, pricing, and contractual terms
- Verification of customer details, service location, and technical specifications against approved quotes
Verification of customer details, service location, and technical specifications against approved quotesVerification of customer details, service location, and technical specifications against approved quotesVerification of customer details, service location, and technical specifications against approved quotesVerification of customer details, service location, and technical specifications against approved quotes
- Validate completeness of order details and ensure all required documentation is attached.
Validate completeness of order details and ensure all required documentation is attached.Validate completeness of order details and ensure all required documentation is attached.Validate completeness of order details and ensure all required documentation is attached.Validate completeness of order details and ensure all required documentation is attached.
- Work on assigned orders/cases and coordinate with Sales/CCM teams to resolve missing or incorrect information.
Work on assigned orders/cases and coordinate with Sales/CCM teams to resolve missing or incorrect information.Work on assigned orders/cases and coordinate with Sales/CCM teams to resolve missing or incorrect information.Work on assigned orders/cases and coordinate with Sales/CCM teams to resolve missing or incorrect information.Work on assigned orders/cases and coordinate with Sales/CCM teams to resolve missing or incorrect information.
- Update internal systems with correct circuit IDs, service attributes, and billing details.
Update internal systems with correct circuit IDs, service attributes, and billing details.Update internal systems with correct circuit IDs, service attributes, and billing details.Update internal systems with correct circuit IDs, service attributes, and billing details.Update internal systems with correct circuit IDs, service attributes, and billing details.
- Accurately enter validated orders into inventory and provisioning systems
Accurately enter validated orders into inventory and provisioning systemsAccurately enter validated orders into inventory and provisioning systemsAccurately enter validated orders into inventory and provisioning systemsAccurately enter validated orders into inventory and provisioning systems
- Communicate order status updates to requestors and resolve discrepancies promptly.
Communicate order status updates to requestors and resolve discrepancies promptly.Communicate order status updates to requestors and resolve discrepancies promptly.Communicate order status updates to requestors and resolve discrepancies promptly.Communicate order status updates to requestors and resolve discrepancies promptly.
- Collaborate with Sales, Provisioning, and CCM ( Customer Care Manager) to resolve order-related issues.
Collaborate with Sales, Provisioning, and CCM ( Customer Care Manager) to resolve order-related issues.Collaborate with Sales, Provisioning, and CCM ( Customer Care Manager) to resolve order-related issues.Collaborate with Sales, Provisioning, and CCM ( Customer Care Manager) to resolve order-related issues.Collaborate with Sales, Provisioning, and CCM ( Customer Care Manager) to resolve order-related issues.
- Escalate delays to ensure SLA adherence.
Escalate delays to ensure SLA adherence.Escalate delays to ensure SLA adherence.Escalate delays to ensure SLA adherence.Escalate delays to ensure SLA adherence.
- Provide timely communication to stakeholders on order status, risks, and exceptions.
Provide timely communication to stakeholders on order status, risks, and exceptions.Provide timely communication to stakeholders on order status, risks, and exceptions.Provide timely communication to stakeholders on order status, risks, and exceptions.Provide timely communication to stakeholders on order status, risks, and exceptions.
- Identify process gaps and recommend improvements to enhance efficiency and accuracy.
Identify process gaps and recommend improvements to enhance efficiency and accuracy.Identify process gaps and recommend improvements to enhance efficiency and accuracy.Identify process gaps and recommend improvements to enhance efficiency and accuracy.Identify process gaps and recommend improvements to enhance efficiency and accuracy.Required Skills & ExperienceRequired Skills & ExperienceRequired Skills & Experience
Required Skills & Experience- Understanding of telecom order management processes.
Understanding of telecom order management processes.Understanding of telecom order management processes.Understanding of telecom order management processes.Understanding of telecom order management processes.
telecom order management processes- Familiar with Salesforce, VFO and inventory/provisioning systems.
Familiar with Salesforce, VFO and inventory/provisioning systems.Familiar with Salesforce, VFO and inventory/provisioning systems.Familiar with Salesforce, VFO and inventory/provisioning systems.Familiar with Salesforce, VFO and inventory/provisioning systems.
Salesforce, VFO and inventory/provisioning systems- High attention to detail with good data validation and compliance skills.
High attention to detail with good data validation and compliance skills.High attention to detail with good data validation and compliance skills.High attention to detail with good data validation and compliance skills.High attention to detail with good data validation and compliance skills.
data validation and compliance skills- Ability to manage multiple priorities and work cross-functionally in a fast-paced environment.
Ability to manage multiple priorities and work cross-functionally in a fast-paced environment.Ability to manage multiple priorities and work cross-functionally in a fast-paced environment.Ability to manage multiple priorities and work cross-functionally in a fast-paced environment.Ability to manage multiple priorities and work cross-functionally in a fast-paced environment.
- Familiarity compliance requirements and telecom provisioning workflows.
Familiarity compliance requirements and telecom provisioning workflows.Familiarity compliance requirements and telecom provisioning workflows.Familiarity compliance requirements and telecom provisioning workflows.Familiarity compliance requirements and telecom provisioning workflows.
compliance requirements- Fluency in written and verbal communication.
Fluency in written and verbal communication.Fluency in written and verbal communication.Fluency in written and verbal communication.Fluency in written and verbal communication.Preferred / Nice-to-HavePreferred / Nice-to-HavePreferred / Nice-to-Have
Preferred / Nice-to-Have- Experience with reporting and visualization tools such as Power BI.
Experience with reporting and visualization tools such as Power BI.Experience with reporting and visualization tools such as Power BI.Experience with reporting and visualization tools such as Power BI.Experience with reporting and visualization tools such as Power BI.
Power BI- Knowledge of telecom service provisioning and order lifecycle management.
Knowledge of telecom service provisioning and order lifecycle management.Knowledge of telecom service provisioning and order lifecycle management.Knowledge of telecom service provisioning and order lifecycle management.Knowledge of telecom service provisioning and order lifecycle management.
- Exposure to process improvement methodologies and automation initiatives.
Exposure to process improvement methodologies and automation initiatives.Exposure to process improvement methodologies and automation initiatives.Exposure to process improvement methodologies and automation initiatives.Exposure to process improvement methodologies and automation initiatives.
- Familiarity with ITIL practices or ticketing tools (e.g., ServiceNow).
Familiarity with ITIL practices or ticketing tools (e.g., ServiceNow).Familiarity with ITIL practices or ticketing tools (e.g., ServiceNow).Familiarity with ITIL practices or ticketing tools (e.g., ServiceNow).Familiarity with ITIL practices or ticketing tools (e.g., ServiceNow).
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