Tech LeadLocation: Remote Full-time Department: Service DeskWorking hours: 5 working days per week, with 2 days off and weekend shifts, but working hours will not exceed 45 hours per week.About SunbytesSunbytes is a leading Tech & Talent Solutions company known for innovative and scalable solutions. We focus on achieving goals for our partners and team members, delivering high-quality products and services, and fostering a supportive, challenging work environment.About the OpportunitySunbytes is seeking a Tech Lead to help oversee the Service Desk Team across the APAC region. Your work will be crucial in ensuring the timely resolution of incidents and maintaining service quality and compliance for the team supporting our US partner. This position requires strong proficiency in English and Mandarin and skills on leadership and client-facing.Key ResponsibilitiesServe as an escalation point and resolve complex technical issues.Handle customer inquiries via phone, email, chat, or portal.Coordinate with teams to resolve incidents quickly.Handle daily tasks in Active Directory such as creating new user accounts, resetting passwords, and disabling accounts for leavers.Support end-users with Windows 10/11 issues, including software installation, running Windows updates, and updating drivers.Assist remote users with VPN connection issues to ensure they can access company data. Document, maintain and update the knowledge base.Communicate with clients when neededRequirementsJob RequirementsAround 2-4 years of experience in a technical support or service desk role. Experience in leadership roles is a plusFluent in English, and Mandarin, both written and spokenActive Directory: User management, password resets, account unlocks, user creation, and terminations.VPN Support for End Users: General troubleshooting for remote and domain-joined devices.Windows 10/11 Troubleshooting: Driver updates, OS updates, software installation, and basic issue diagnosis. MacOS knowledge is a plusGood communication skills and the ability to lead small teamsDetail-oriented with strong organizational and follow-through skills.BenefitsBenefitsLeave: 30 days per year, including all holidays (based on a 12-month contract).Allowances: Competitive Shift Allowances (Night/Weekend).Learning & Development: Access to training programs and sponsorship for IT certifications.Compensation Growth: Annual salary review and performance-based bonus.Tech LeadLocation: Remote Full-time Department: Service DeskWorking hours: 5 working days per week, with 2 days off and weekend shifts, but working hours will not exceed 45 hours per week.About SunbytesSunbytes is a leading Tech & Talent Solutions company known for innovative and scalable solutions. We focus on achieving goals for our partners and team members, delivering high-quality products and services, and fostering a supportive, challenging work environment.About the OpportunitySunbytes is seeking a Tech Lead to help oversee the Service Desk Team across the APAC region. Your work will be crucial in ensuring the timely resolution of incidents and maintaining service quality and compliance for the team supporting our US partner. This position requires strong proficiency in English and Mandarin and skills on leadership and client-facing.Key ResponsibilitiesServe as an escalation point and resolve complex technical issues.Handle customer inquiries via phone, email, chat, or portal.Coordinate with teams to resolve incidents quickly.Handle daily tasks in Active Directory such as creating new user accounts, resetting passwords, and disabling accounts for leavers.Support end-users with Windows 10/11 issues, including software installation, running Windows updates, and updating drivers.Assist remote users with VPN connection issues to ensure they can access company data. Document, maintain and update the knowledge base.Communicate with clients when needed

Tech Lead

Tech LeadTech LeadTech LeadTech LeadTech Lead

Location: Remote Full-time

Location:Location:Location:Location:Location:Remote Full-timeRemote Full-timeRemote Full-timeRemote Full-time

Department: Service Desk

Department:Department:Department:Department:Department:Service DeskService DeskService DeskService Desk

Working hours: 5 working days per week, with 2 days off and weekend shifts, but working hours will not exceed 45 hours per week.

Working hoursWorking hoursWorking hoursWorking hoursWorking hours: 5 working days per week, with 2 days off and weekend shifts, but working hours will not exceed 45 hours per week.: 5 working days per week, with 2 days off and weekend shifts, but working hours will not exceed 45 hours per week.: 5 working days per week, with 2 days off and weekend shifts, but working hours will not exceed 45 hours per week.: 5 working days per week, with 2 days off and weekend shifts, but working hours will not exceed 45 hours per week.

About Sunbytes

About SunbytesAbout SunbytesAbout SunbytesAbout SunbytesAbout Sunbytes

Sunbytes is a leading Tech & Talent Solutions company known for innovative and scalable solutions. We focus on achieving goals for our partners and team members, delivering high-quality products and services, and fostering a supportive, challenging work environment.

Sunbytes is a leading Tech & Talent Solutions company known for innovative and scalable solutions. We focus on achieving goals for our partners and team members, delivering high-quality products and services, and fostering a supportive, challenging work environment.Sunbytes is a leadingSunbytes is a leadingSunbytes is a leadingSunbytes is a leadingTech & Talent SolutionsTech & Talent SolutionsTech & Talent SolutionsTech & Talent SolutionsTech & Talent Solutionscompany known for innovative and scalable solutions. We focus on achieving goals for our partners and team members, delivering high-quality products and services, and fostering a supportive, challenging work environment.company known for innovative and scalable solutions. We focus on achieving goals for our partners and team members, delivering high-quality products and services, and fostering a supportive, challenging work environment.company known for innovative and scalable solutions. We focus on achieving goals for our partners and team members, delivering high-quality products and services, and fostering a supportive, challenging work environment.company known for innovative and scalable solutions. We focus on achieving goals for our partners and team members, delivering high-quality products and services, and fostering a supportive, challenging work environment.

About the Opportunity

About the OpportunityAbout the OpportunityAbout the OpportunityAbout the OpportunityAbout the Opportunity

Sunbytes is seeking a Tech Lead to help oversee the Service Desk Team across the APAC region. Your work will be crucial in ensuring the timely resolution of incidents and maintaining service quality and compliance for the team supporting our US partner. This position requires strong proficiency in English and Mandarin and skills on leadership and client-facing.

Sunbytes is seeking a Tech Lead to help oversee the Service Desk Team across the APAC region. Your work will be crucial in ensuring the timely resolution of incidents and maintaining service quality and compliance for the team supporting our US partner. This position requires strong proficiency in English and Mandarin and skills on leadership and client-facing.Sunbytes is seeking aSunbytes is seeking aSunbytes is seeking aSunbytes is seeking aTech LeadTech LeadTech LeadTech LeadTech Leadto help oversee theto help oversee theto help oversee theto help oversee theService Desk TeamService Desk TeamService Desk TeamService Desk TeamService Desk Teamacross the APAC region. Your work will be crucial in ensuring the timely resolution of incidents and maintaining service quality and compliance for the team supporting our US partner. This position requiresacross the APAC region. Your work will be crucial in ensuring the timely resolution of incidents and maintaining service quality and compliance for the team supporting our US partner. This position requiresacross the APAC region. Your work will be crucial in ensuring the timely resolution of incidents and maintaining service quality and compliance for the team supporting our US partner. This position requiresacross the APAC region. Your work will be crucial in ensuring the timely resolution of incidents and maintaining service quality and compliance for the team supporting our US partner. This position requiresstrong proficiency in English and Mandarinstrong proficiency in English and Mandarinstrong proficiency in English and Mandarinstrong proficiency in English and Mandarinstrong proficiency in English and Mandarinand skills on leadership and client-facing.and skills on leadership and client-facing.and skills on leadership and client-facing.and skills on leadership and client-facing.

Key Responsibilities

Key ResponsibilitiesKey ResponsibilitiesKey ResponsibilitiesKey ResponsibilitiesKey Responsibilities

• Serve as an escalation point and resolve complex technical issues.

Serve as an escalation point and resolve complex technical issues.

Serve as an escalation point and resolve complex technical issues.Serve as an escalation point and resolve complex technical issues.Serve as an escalation point and resolve complex technical issues.Serve as an escalation point and resolve complex technical issues.Serve as an escalation point and resolve complex technical issues.

• Handle customer inquiries via phone, email, chat, or portal.

Handle customer inquiries via phone, email, chat, or portal.

Handle customer inquiries via phone, email, chat, or portal.Handle customer inquiries via phone, email, chat, or portal.Handle customer inquiries via phone, email, chat, or portal.Handle customer inquiries via phone, email, chat, or portal.Handle customer inquiries via phone, email, chat, or portal.

• Coordinate with teams to resolve incidents quickly.

Coordinate with teams to resolve incidents quickly.

Coordinate with teams to resolve incidents quickly.Coordinate with teams to resolve incidents quickly.Coordinate with teams to resolve incidents quickly.Coordinate with teams to resolve incidents quickly.Coordinate with teams to resolve incidents quickly.

• Handle daily tasks in Active Directory such as creating new user accounts, resetting passwords, and disabling accounts for leavers.

Handle daily tasks in Active Directory such as creating new user accounts, resetting passwords, and disabling accounts for leavers.

Handle daily tasks in Active Directory such as creating new user accounts, resetting passwords, and disabling accounts for leavers.Handle daily tasks in Active Directory such as creating new user accounts, resetting passwords, and disabling accounts for leavers.Handle daily tasks in Active Directory such as creating new user accounts, resetting passwords, and disabling accounts for leavers.Handle daily tasks in Active Directory such as creating new user accounts, resetting passwords, and disabling accounts for leavers.Handle daily tasks in Active Directory such as creating new user accounts, resetting passwords, and disabling accounts for leavers.

• Support end-users with Windows 10/11 issues, including software installation, running Windows updates, and updating drivers.

Support end-users with Windows 10/11 issues, including software installation, running Windows updates, and updating drivers.

Support end-users with Windows 10/11 issues, including software installation, running Windows updates, and updating drivers.Support end-users with Windows 10/11 issues, including software installation, running Windows updates, and updating drivers.Support end-users with Windows 10/11 issues, including software installation, running Windows updates, and updating drivers.Support end-users with Windows 10/11 issues, including software installation, running Windows updates, and updating drivers.Support end-users with Windows 10/11 issues, including software installation, running Windows updates, and updating drivers.

• Assist remote users with VPN connection issues to ensure they can access company data.

Assist remote users with VPN connection issues to ensure they can access company data.

Assist remote users with VPN connection issues to ensure they can access company data.Assist remote users with VPN connection issues to ensure they can access company data.Assist remote users with VPN connection issues to ensure they can access company data.Assist remote users with VPN connection issues to ensure they can access company data.Assist remote users with VPN connection issues to ensure they can access company data.

• Document, maintain and update the knowledge base.

Document, maintain and update the knowledge base.

Document, maintain and update the knowledge base.Document, maintain and update the knowledge base.Document, maintain and update the knowledge base.Document, maintain and update the knowledge base.Document, maintain and update the knowledge base.

• Communicate with clients when needed

Communicate with clients when needed

Communicate with clients when neededCommunicate with clients when neededCommunicate with clients when neededCommunicate with clients when neededCommunicate with clients when needed