Team Member

Adani GroupAhmedabad, Gujarat, Indiafull time
ActiveVerified 3h ago

Job description

  • Graduate degree in Engineering, Commerce or Management. MBA Preferred
  • Certificate or proven exposure to Techno Commercial operations. IIMM or CSM/CPA preferred
  • Experience in working in SAP and Workflow driven Shared Services Environment. MM Certified preferred
  • Exposure to AI/Automation
  • Advanced user of Excel functions

  • Experiences:

    • 12-15 Years of total experience
      • More than 5 years of experience in managing team preferably in a GCC or Shared Services context
      • 3-5 years of experience in working in Projects, Assets, Infrastructure, Manufacturing, Services organization in the domain of Sourcing and Techno Commercial function.
      • 3-4 years’ experience in leading and managing Operations teams
      • 1-2 years’ experience in Customer/ Stakeholder Engagement and Service delivery management
    • Led a team with a size of 40-50 professionals
    • Exposure to working in Indian conglomerates and working practices in promoter led organizations
    • Experience in import procurement of materials and services
    • Knowledge and experience of Indian tax including GST, eWay bill and Statutory compliance requirements
    • Knowledge and understanding of Complex Services Techno Commercial scenarios in EPC/Project based organizations
    • Exposure and experience in Category Management and Sourcing Processes
    • PowerPoint presentation creation and delivery capabilities
    • Basic knowledge of types of categories in sourcing and understanding of PR to PO processes.

    Exposure to work in SharePoint/Tool based environment and project management.

*Key Responsibilities of Role Services Delivery Setup and Operations Management
  • Work with Service Delivery Lead - GCC TC and Head - GCC TC for setup and design Category Management and Sourcing support services at GCC
  • Develop and implement procurement strategies for various categories.
  • Streamline procurement processes to enhance operational efficiency and reduce costs.
  • Onboarding of new suppliers, ensuring they meet company standards and requirements.
  • Ensure procurement systems are integrated with other business systems for seamless operations. Ensure all procurement activities comply with internal policies and external regulations.
Transition and Operations Stabilization
  • Support interlock with BU stakeholders and CPOs to finalize the detailed process design and system enablement of sourcing strategies.
  • Responsible to update detailed SOW, policies and SLA / KPI framework
  • Work with Service Delivery Lead - GCC TC, Head - GCC TC and Group CPO for sign off on budget head count and migration of the process activities to GCC
  • Lead change management initiatives to transition new businesses into GCC Procurement function smoothly.
  • Identify and mitigate risks associated with the transition of procurement operations.
  • Monitor the performance of procurement activities during the transition phase to ensure stability.
Customer and Stakeholder engagement
  • Develop and build rapport and relationship with customer stakeholder organization linked to or influencing Techno Commercial operations outcomes of GCC
  • Proactively identify business requirements and changes and work with Head - GCC TC to modify operational flows/deliverables
  • Build business knowledge and its impact / requirements from TC Operations
  • Collaborate with different process owners in BU Techno Commercial for sign-off on any process changes and subsequently update RACI/HOTO/SOPs (incorporate this in quarterly cadence)
  • Implement robust communication model – including ad-hoc / informal tele conversations/ face to face meetings, structured Ops review update to all stakeholders
  • Work with customer organization to ensure updated organizational structure information and coordinate Proactive update to GCC workflow approval matrix.
  • Ensure customer signoff on existing and revised SOP/ SLA’s and all process change requests.
Operational Delivery and Service Excellence
  • Drive proactive alerts and escalate to Head - GCC TC / Head – BU TC for any upstream process gaps/ delays to ensure GCC deliverables and Reputation is positively managed
  • Leverage SAP/ workflow and other available information tracking mechanisms to proactive anticipate potential processing issues
  • Drive excellence and adherence to operational SLAs related to purchase requisition review, Category Management and Sourcing.
  • Review and update related operational SOPs and policies if required and adherence to DOAs
  • Maintain and identify any SLA commitment documentation, signoff and drive change requests
  • Perform operational governance for achieving service delivery excellence
  • Implement Service Excellence Framework with the following implemented as minimum standard:
    • Daily operations review and volume tracking
    • Delay track and proactive alert to drive upstream / downstream or in stream actions to closure
    • Maintain and have updated end-to-end Process delivery Tracker. Proactively identify opportunities to improve process velocity
    • Implement Issue and Escalation Tracker and log. Ensure timely closure of all improvement – corrective/preventive actions
    • Work with GCC TC Head to initiate, implement and monitor all continuous improvement projects relevant for operational performance improvement
  • Implement capacity management and operations business continuity management plans to ensure uninterrupted delivery to assigned Sector business.
  • Develop and track key performance indicators (KPIs) to measure the effectiveness of procurement operations.
People and Performance Management
  • Guide assigned operational team leads for effective people management
  • Identify any people challenges quickly and work with Head - GCC TC and GCC HR for timely corrective action
  • Manage performance appraisal of the assigned Operational Team lead
  • Ensure timely and effective 1-1 with assigned Operational Team leads
  • Implement structure performance evaluation criteria and monitoring using tangible / operational data for assigned operational team leads
  • Conduct periodic Skip level with Operational team members
  • Ensure each operations team lead and operations team members (new /existing) are inducted to new operations model, expectations and governance mechanism including critical business scenarios
  • Drive and cultivate culture of Outcome focused customer centric organization by driving E2E process awareness / Business sector appreciation sessions with the operational team leads and members.
Operations Process Improvement and Knowledge Management
  • Drive year-over-year productivity leveraging Digital/Automation AI/Gen AI tools
  • Be the GCC Focal point and liaise / work with Business stakeholders in ensuring Process improvement program are aligned to Business needs
  • Participate in GCC Cross functional Process improvement council to identify variances across BU and work on driving standardization
  • Lead deployment of necessary IT Workflow tools

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