Team Leader – IT Service Desk

Description & RequirementsDescription & Requirements

Description & Requirements

The RoleWe’re looking for a New York based Team Leader to lead our AMER Service Desk, within Employee Technology Support. You will own team performance, development, service delivery and escalations while ensuring a consistent, high-quality employee experience.You will combine strong people leadership with technical and operational expertise, demonstrating end-to-end ownership, acting early on risk and using data, learning and root cause analysis to prevent repeat issues. You will work as part of one ETS team, partnering across Support, Engineering, Infrastructure and Product to improve tools, processes and service outcomes.We’ll Trust You To- Lead, coach and develop a high performing Service Desk team, creating shared accountability and continuous learning- Manage workload, escalations and service performance, with the employee experience at the center of decision making- Act as an escalation point for complex technical and operational issues, ensuring issues are fully diagnosed and followed through to resolution- Identify recurring issues, knowledge gaps, reuse learning and drive root cause fixes that reduce repeat demand- Act early on operational risks and communicate clearly with employees, stakeholders and partner teams- Drive knowledge, self-service, automation and process standardisation to improve service quality and efficiency- Partner effectively across ETS, Engineering, Infrastructure and Product, sharing context and ownership- Use service data to identify improvement opportunities and influence changes to tools, processes and policy- Maintain strong governance across tickets, documentation, procedures and service management practices- Support recruitment, resource planning and an inclusive, accountable team cultureYou’ll Need To Have- 5+ years’ experience in IT support or service delivery, including 1+ year in a leadership role- Proven experience coaching, developing and performance managing technical support teams- Strong understanding of incident, request, problem, change and knowledge management practices- Strong enterprise technology knowledge across desktop, mobile, software, networking, VPN, peripherals and endpoint security- Strong judgement, problem solving, communication and stakeholder management skills- A track record of operating independently, taking end-to-end ownership and influencing improvements beyond your immediate team- Experience managing SLAs, KPIs, escalations and operational performance- Experience working successfully in a global, cross-functional support environment We’d Love To See- ITIL v4 Foundation certification- Experience delivering automation, self-service or workflow improvements- Experience partnering with Product and Engineering teams- Experience supporting a global 24/7 service model Salary Range = 115,000 - 140,000 USD Annual + Benefits + BonusThe referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns. Discover what makes Bloomberg unique - watch our podcast series for an inside look at our culture, values, and the people behind our success.The RoleWe’re looking for a New York based Team Leader to lead our AMER Service Desk, within Employee Technology Support. You will own team performance, development, service delivery and escalations while ensuring a consistent, high-quality employee experience.You will combine strong people leadership with technical and operational expertise, demonstrating end-to-end ownership, acting early on risk and using data, learning and root cause analysis to prevent repeat issues. You will work as part of one ETS team, partnering across Support, Engineering, Infrastructure and Product to improve tools, processes and service outcomes.We’ll Trust You To- Lead, coach and develop a high performing Service Desk team, creating shared accountability and continuous learning- Manage workload, escalations and service performance, with the employee experience at the center of decision making- Act as an escalation point for complex technical and operational issues, ensuring issues are fully diagnosed and followed through to resolution- Identify recurring issues, knowledge gaps, reuse learning and drive root cause fixes that reduce repeat demand- Act early on operational risks and communicate clearly with employees, stakeholders and partner teams- Drive knowledge, self-service, automation and process standardisation to improve service quality and efficiency- Partner effectively across ETS, Engineering, Infrastructure and Product, sharing context and ownership- Use service data to identify improvement opportunities and influence changes to tools, processes and policy- Maintain strong governance across tickets, documentation, procedures and service management practices- Support recruitment, resource planning and an inclusive, accountable team cultureYou’ll Need To Have- 5+ years’ experience in IT support or service delivery, including 1+ year in a leadership role- Proven experience coaching, developing and performance managing technical support teams- Strong understanding of incident, request, problem, change and knowledge management practices- Strong enterprise technology knowledge across desktop, mobile, software, networking, VPN, peripherals and endpoint security- Strong judgement, problem solving, communication and stakeholder management skills- A track record of operating independently, taking end-to-end ownership and influencing improvements beyond your immediate team- Experience managing SLAs, KPIs, escalations and operational performance- Experience working successfully in a global, cross-functional support environment We’d Love To See- ITIL v4 Foundation certification- Experience delivering automation, self-service or workflow improvements- Experience partnering with Product and Engineering teams- Experience supporting a global 24/7 service model Salary Range = 115,000 - 140,000 USD Annual + Benefits + BonusThe referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns. Discover what makes Bloomberg unique - watch our podcast series for an inside look at our culture, values, and the people behind our success.The RoleWe’re looking for a New York based Team Leader to lead our AMER Service Desk, within Employee Technology Support. You will own team performance, development, service delivery and escalations while ensuring a consistent, high-quality employee experience.You will combine strong people leadership with technical and operational expertise, demonstrating end-to-end ownership, acting early on risk and using data, learning and root cause analysis to prevent repeat issues. You will work as part of one ETS team, partnering across Support, Engineering, Infrastructure and Product to improve tools, processes and service outcomes.We’ll Trust You To- Lead, coach and develop a high performing Service Desk team, creating shared accountability and continuous learning- Manage workload, escalations and service performance, with the employee experience at the center of decision making- Act as an escalation point for complex technical and operational issues, ensuring issues are fully diagnosed and followed through to resolution- Identify recurring issues, knowledge gaps, reuse learning and drive root cause fixes that reduce repeat demand- Act early on operational risks and communicate clearly with employees, stakeholders and partner teams- Drive knowledge, self-service, automation and process standardisation to improve service quality and efficiency- Partner effectively across ETS, Engineering, Infrastructure and Product, sharing context and ownership- Use service data to identify improvement opportunities and influence changes to tools, processes and policy- Maintain strong governance across tickets, documentation, procedures and service management practices- Support recruitment, resource planning and an inclusive, accountable team cultureYou’ll Need To Have- 5+ years’ experience in IT support or service delivery, including 1+ year in a leadership role- Proven experience coaching, developing and performance managing technical support teams- Strong understanding of incident, request, problem, change and knowledge management practices- Strong enterprise technology knowledge across desktop, mobile, software, networking, VPN, peripherals and endpoint security- Strong judgement, problem solving, communication and stakeholder management skills- A track record of operating independently, taking end-to-end ownership and influencing improvements beyond your immediate team- Experience managing SLAs, KPIs, escalations and operational performance- Experience working successfully in a global, cross-functional support environment We’d Love To See- ITIL v4 Foundation certification- Experience delivering automation, self-service or workflow improvements- Experience partnering with Product and Engineering teams- Experience supporting a global 24/7 service modelThe RoleWe’re looking for a New York based Team Leader to lead our AMER Service Desk, within Employee Technology Support. You will own team performance, development, service delivery and escalations while ensuring a consistent, high-quality employee experience.You will combine strong people leadership with technical and operational expertise, demonstrating end-to-end ownership, acting early on risk and using data, learning and root cause analysis to prevent repeat issues. You will work as part of one ETS team, partnering across Support, Engineering, Infrastructure and Product to improve tools, processes and service outcomes.We’ll Trust You To- Lead, coach and develop a high performing Service Desk team, creating shared accountability and continuous learning- Manage workload, escalations and service performance, with the employee experience at the center of decision making- Act as an escalation point for complex technical and operational issues, ensuring issues are fully diagnosed and followed through to resolution- Identify recurring issues, knowledge gaps, reuse learning and drive root cause fixes that reduce repeat demand- Act early on operational risks and communicate clearly with employees, stakeholders and partner teams- Drive knowledge, self-service, automation and process standardisation to improve service quality and efficiency- Partner effectively across ETS, Engineering, Infrastructure and Product, sharing context and ownership- Use service data to identify improvement opportunities and influence changes to tools, processes and policy- Maintain strong governance across tickets, documentation, procedures and service management practices- Support recruitment, resource planning and an inclusive, accountable team cultureYou’ll Need To Have- 5+ years’ experience in IT support or service delivery, including 1+ year in a leadership role- Proven experience coaching, developing and performance managing technical support teams- Strong understanding of incident, request, problem, change and knowledge management practices- Strong enterprise technology knowledge across desktop, mobile, software, networking, VPN, peripherals and endpoint security- Strong judgement, problem solving, communication and stakeholder management skills- A track record of operating independently, taking end-to-end ownership and influencing improvements beyond your immediate team- Experience managing SLAs, KPIs, escalations and operational performance- Experience working successfully in a global, cross-functional support environment We’d Love To See- ITIL v4 Foundation certification- Experience delivering automation, self-service or workflow improvements- Experience partnering with Product and Engineering teams- Experience supporting a global 24/7 service modelThe RoleWe’re looking for a New York based Team Leader to lead our AMER Service Desk, within Employee Technology Support. You will own team performance, development, service delivery and escalations while ensuring a consistent, high-quality employee experience.You will combine strong people leadership with technical and operational expertise, demonstrating end-to-end ownership, acting early on risk and using data, learning and root cause analysis to prevent repeat issues. You will work as part of one ETS team, partnering across Support, Engineering, Infrastructure and Product to improve tools, processes and service outcomes.We’ll Trust You To- Lead, coach and develop a high performing Service Desk team, creating shared accountability and continuous learning- Manage workload, escalations and service performance, with the employee experience at the center of decision making- Act as an escalation point for complex technical and operational issues, ensuring issues are fully diagnosed and followed through to resolution- Identify recurring issues, knowledge gaps, reuse learning and drive root cause fixes that reduce repeat demand- Act early on operational risks and communicate clearly with employees, stakeholders and partner teams- Drive knowledge, self-service, automation and process standardisation to improve service quality and efficiency- Partner effectively across ETS, Engineering, Infrastructure and Product, sharing context and ownership- Use service data to identify improvement opportunities and influence changes to tools, processes and policy- Maintain strong governance across tickets, documentation, procedures and service management practices- Support recruitment, resource planning and an inclusive, accountable team cultureYou’ll Need To Have- 5+ years’ experience in IT support or service delivery, including 1+ year in a leadership role- Proven experience coaching, developing and performance managing technical support teams- Strong understanding of incident, request, problem, change and knowledge management practices- Strong enterprise technology knowledge across desktop, mobile, software, networking, VPN, peripherals and endpoint security- Strong judgement, problem solving, communication and stakeholder management skills- A track record of operating independently, taking end-to-end ownership and influencing improvements beyond your immediate team- Experience managing SLAs, KPIs, escalations and operational performance- Experience working successfully in a global, cross-functional support environment We’d Love To See- ITIL v4 Foundation certification- Experience delivering automation, self-service or workflow improvements- Experience partnering with Product and Engineering teams- Experience supporting a global 24/7 service modelThe RoleWe’re looking for a New York based Team Leader to lead our AMER Service Desk, within Employee Technology Support. You will own team performance, development, service delivery and escalations while ensuring a consistent, high-quality employee experience.You will combine strong people leadership with technical and operational expertise, demonstrating end-to-end ownership, acting early on risk and using data, learning and root cause analysis to prevent repeat issues. You will work as part of one ETS team, partnering across Support, Engineering, Infrastructure and Product to improve tools, processes and service outcomes.We’ll Trust You To- Lead, coach and develop a high performing Service Desk team, creating shared accountability and continuous learning- Manage workload, escalations and service performance, with the employee experience at the center of decision making- Act as an escalation point for complex technical and operational issues, ensuring issues are fully diagnosed and followed through to resolution- Identify recurring issues, knowledge gaps, reuse learning and drive root cause fixes that reduce repeat demand- Act early on operational risks and communicate clearly with employees, stakeholders and partner teams- Drive knowledge, self-service, automation and process standardisation to improve service quality and efficiency- Partner effectively across ETS, Engineering, Infrastructure and Product, sharing context and ownership- Use service data to identify improvement opportunities and influence changes to tools, processes and policy- Maintain strong governance across tickets, documentation, procedures and service management practices- Support recruitment, resource planning and an inclusive, accountable team cultureYou’ll Need To Have- 5+ years’ experience in IT support or service delivery, including 1+ year in a leadership role- Proven experience coaching, developing and performance managing technical support teams- Strong understanding of incident, request, problem, change and knowledge management practices- Strong enterprise technology knowledge across desktop, mobile, software, networking, VPN, peripherals and endpoint security- Strong judgement, problem solving, communication and stakeholder management skills- A track record of operating independently, taking end-to-end ownership and influencing improvements beyond your immediate team- Experience managing SLAs, KPIs, escalations and operational performance- Experience working successfully in a global, cross-functional support environment We’d Love To See- ITIL v4 Foundation certification- Experience delivering automation, self-service or workflow improvements- Experience partnering with Product and Engineering teams- Experience supporting a global 24/7 service modelThe RoleWe’re looking for a New York based Team Leader to lead our AMER Service Desk, within Employee Technology Support. You will own team performance, development, service delivery and escalations while ensuring a consistent, high-quality employee experience.You will combine strong people leadership with technical and operational expertise, demonstrating end-to-end ownership, acting early on risk and using data, learning and root cause analysis to prevent repeat issues. You will work as part of one ETS team, partnering across Support, Engineering, Infrastructure and Product to improve tools, processes and service outcomes.We’ll Trust You To- Lead, coach and develop a high performing Service Desk team, creating shared accountability and continuous learning- Manage workload, escalations and service performance, with the employee experience at the center of decision making- Act as an escalation point for complex technical and operational issues, ensuring issues are fully diagnosed and followed through to resolution- Identify recurring issues, knowledge gaps, reuse learning and drive root cause fixes that reduce repeat demand- Act early on operational risks and communicate clearly with employees, stakeholders and partner teams- Drive knowledge, self-service, automation and process standardisation to improve service quality and efficiency- Partner effectively across ETS, Engineering, Infrastructure and Product, sharing context and ownership- Use service data to identify improvement opportunities and influence changes to tools, processes and policy- Maintain strong governance across tickets, documentation, procedures and service management practices- Support recruitment, resource planning and an inclusive, accountable team cultureYou’ll Need To Have- 5+ years’ experience in IT support or service delivery, including 1+ year in a leadership role- Proven experience coaching, developing and performance managing technical support teams- Strong understanding of incident, request, problem, change and knowledge management practices- Strong enterprise technology knowledge across desktop, mobile, software, networking, VPN, peripherals and endpoint securityThe Role

The Role

The RoleThe RoleWe’re looking for a New York based Team Leader to lead our AMER Service Desk, within Employee Technology Support. You will own team performance, development, service delivery and escalations while ensuring a consistent, high-quality employee experience.

We’re looking for a New York based Team Leader to lead our AMER Service Desk, within Employee Technology Support. You will own team performance, development, service delivery and escalations while ensuring a consistent, high-quality employee experience.

We’re looking for a New York based Team Leader to lead our AMER Service Desk, within Employee Technology Support. You will own team performance, development, service delivery and escalations while ensuring a consistent, high-quality employee experience.We’relooking for aNew Yorkbased Team Leader to lead ourAMERService Desk, within Employee Technology Support. You will own team performance, development, servicedeliveryand escalations while ensuring a consistent,high-qualityemployee experience.You will combine strong people leadership with technical and operational expertise, demonstrating end-to-end ownership, acting early on risk and using data, learning and root cause analysis to prevent repeat issues. You will work as part of one ETS team, partnering across Support, Engineering, Infrastructure and Product to improve tools, processes and service outcomes.

You will combine strong people leadership with technical and operational expertise, demonstrating end-to-end ownership, acting early on risk and using data, learning and root cause analysis to prevent repeat issues. You will work as part of one ETS team, partnering across Support, Engineering, Infrastructure and Product to improve tools, processes and service outcomes.

You will combine strong people leadership with technical and operational expertise, demonstrating end-to-end ownership, acting early on risk and using data, learning and root cause analysis to prevent repeat issues. You will work as part of one ETS team, partnering across Support, Engineering, Infrastructure and Product to improve tools, processes and service outcomes.You will combine strongpeopleleadership with technical and operationalexpertise,demonstratingend-to-end ownership, acting early onriskand using data,learningand rootcause analysis to prevent repeat issues. You will work as part of one ETS team, partnering across Support, Engineering, Infrastructure and Product to improve tools,processesand service outcomes.We’ll Trust You To

We’ll Trust You To

We’ll Trust You ToWe’llTrust You To- Lead, coach and develop a high performing Service Desk team, creating shared accountability and continuous learning

• - Lead, coach and develop a high performing Service Desk team, creating shared accountability and continuous learning

- Lead, coach and develop a high performing Service Desk team, creating shared accountability and continuous learning

- Lead, coach and develop a high performing Service Desk team, creating shared accountability and continuous learning- Lead,coachand develop a highperforming Service Desk team, creating shared accountability and continuous learning- Manage workload, escalations and service performance, with the employee experience at the center of decision making

• - Manage workload, escalations and service performance, with the employee experience at the center of decision making

- Manage workload, escalations and service performance, with the employee experience at the center of decision making

- Manage workload, escalations and service performance, with the employee experience at the center of decision making- Manage workload,escalationsandservice performance, with the employee experience at thecenterof decisionmaking- Act as an escalation point for complex technical and operational issues, ensuring issues are fully diagnosed and followed through to resolution

• - Act as an escalation point for complex technical and operational issues, ensuring issues are fully diagnosed and followed through to resolution

- Act as an escalation point for complex technical and operational issues, ensuring issues are fully diagnosed and followed through to resolution

- Act as an escalation point for complex technical and operational issues, ensuring issues are fully diagnosed and followed through to resolution- Act as an escalation point for complex technical and operational issues, ensuring issues are fully diagnosed and followed through to resolution- Identify recurring issues, knowledge gaps, reuse learning and drive root cause fixes that reduce repeat demand

• - Identify recurring issues, knowledge gaps, reuse learning and drive root cause fixes that reduce repeat demand

- Identify recurring issues, knowledge gaps, reuse learning and drive root cause fixes that reduce repeat demand

- Identify recurring issues, knowledge gaps, reuse learning and drive root cause fixes that reduce repeat demand- Identifyrecurring issues,knowledge gaps,reuselearningand drive rootcause fixes that reduce repeat demand- Act early on operational risks and communicate clearly with employees, stakeholders and partner teams

• - Act early on operational risks and communicate clearly with employees, stakeholders and partner teams

- Act early on operational risks and communicate clearly with employees, stakeholders and partner teams

- Act early on operational risks and communicate clearly with employees, stakeholders and partner teams- Act early on operational risks and communicate clearly with employees,stakeholdersand partner teams- Drive knowledge, self-service, automation and process standardisation to improve service quality and efficiency

• - Drive knowledge, self-service, automation and process standardisation to improve service quality and efficiency

- Drive knowledge, self-service, automation and process standardisation to improve service quality and efficiency

- Drive knowledge, self-service, automation and process standardisation to improve service quality and efficiency- Drive knowledge, self-service,automationand processstandardisationto improve service quality and efficiency- Partner effectively across ETS, Engineering, Infrastructure and Product, sharing context and ownership

• - Partner effectively across ETS, Engineering, Infrastructure and Product, sharing context and ownership

- Partner effectively across ETS, Engineering, Infrastructure and Product, sharing context and ownership

- Partner effectively across ETS, Engineering, Infrastructure and Product, sharing context and ownership- Partner effectively across ETS, Engineering, Infrastructure and Product, sharing context and ownership- Use service data to identify improvement opportunities and influence changes to tools, processes and policy

• - Use service data to identify improvement opportunities and influence changes to tools, processes and policy

- Use service data to identify improvement opportunities and influence changes to tools, processes and policy

- Use service data to identify improvement opportunities and influence changes to tools, processes and policy- Use service data toidentifyimprovement opportunities and influence changes to tools,processesand policy- Maintain strong governance across tickets, documentation, procedures and service management practices

• - Maintain strong governance across tickets, documentation, procedures and service management practices

- Maintain strong governance across tickets, documentation, procedures and service management practices

- Maintain strong governance across tickets, documentation, procedures and service management practices- Maintain strong governance across tickets, documentation,proceduresand service management practices- Support recruitment, resource planning and an inclusive, accountable team culture

• - Support recruitment, resource planning and an inclusive, accountable team culture

- Support recruitment, resource planning and an inclusive, accountable team culture

- Support recruitment, resource planning and an inclusive, accountable team culture- Support recruitment, resourceplanningand an inclusive, accountable team cultureYou’ll Need To Have

You’ll Need To Have

You’ll Need To HaveYou’llNeedToHave- 5+ years’ experience in IT support or service delivery, including 1+ year in a leadership role

• - 5+ years’ experience in IT support or service delivery, including 1+ year in a leadership role

- 5+ years’ experience in IT support or service delivery, including 1+ year in a leadership role

- 5+ years’ experience in IT support or service delivery, including 1+ year in a leadership role- 5+ years’ experience in IT support or service delivery, including1+ year in aleadership role- Proven experience coaching, developing and performance managing technical support teams

• - Proven experience coaching, developing and performance managing technical support teams

- Proven experience coaching, developing and performance managing technical support teams

- Proven experience coaching, developing and performance managing technical support teams- Proven experience coaching,developingand performancemanaging technical support teams- Strong understanding of incident, request, problem, change and knowledge management practices

• - Strong understanding of incident, request, problem, change and knowledge management practices

- Strong understanding of incident, request, problem, change and knowledge management practices

- Strong understanding of incident, request, problem, change and knowledge management practices- Strong understanding of incident, request, problem,changeand knowledge managementpractices- Strong enterprise technology knowledge across desktop, mobile, software, networking, VPN, peripherals and endpoint security

• - Strong enterprise technology knowledge across desktop, mobile, software, networking, VPN, peripherals and endpoint security

- Strong enterprise technology knowledge across desktop, mobile, software, networking, VPN, peripherals and endpoint security

- Strong enterprise technology knowledge across desktop, mobile, software, networking, VPN, peripherals and endpoint security- Strong enterprise technology knowledge across desktop, mobile, software, networking, VPN,peripheralsand endpoint security- Strong judgement, problem solving, communication and stakeholder management skills- A track record of operating independently, taking end-to-end ownership and influencing improvements beyond your immediate team- Experience managing SLAs, KPIs, escalations and operational performance- Experience working successfully in a global, cross-functional support environment We’d Love To See- ITIL v4 Foundation certification- Experience delivering automation, self-service or workflow improvements- Experience partnering with Product and Engineering teams- Experience supporting a global 24/7 service model- Strong judgement, problem solving, communication and stakeholder management skills

• - Strong judgement, problem solving, communication and stakeholder management skills

- Strong judgement, problem solving, communication and stakeholder management skills

- Strong judgement, problem solving, communication and stakeholder management skills- Strong judgement, problemsolving, communicationand stakeholder management skills- A track record of operating independently, taking end-to-end ownership and influencing improvements beyond your immediate team

• - A track record of operating independently, taking end-to-end ownership and influencing improvements beyond your immediate team

- A track record of operating independently, taking end-to-end ownership and influencing improvements beyond your immediate team

- A track record of operating independently, taking end-to-end ownership and influencing improvements beyond your immediate team- A track recordofoperatingindependently, taking end-to-endownershipand influencing improvements beyond your immediate team- Experience managing SLAs, KPIs, escalations and operational performance

• - Experience managing SLAs, KPIs, escalations and operational performance

- Experience managing SLAs, KPIs, escalations and operational performance

- Experience managing SLAs, KPIs, escalations and operational performance- Experience managing SLAs, KPIs, escalations and operational performance- Experience working successfully in a global, cross-functional support environment

• - Experience working successfully in a global, cross-functional support environment

- Experience working successfully in a global, cross-functional support environment

- Experience working successfully in a global, cross-functional support environment- Experience working successfully in a global, cross-functional support environmentWe’d Love To See

We’d Love To See

We’d Love To SeeWe’dLoveToSee- ITIL v4 Foundation certification

• - ITIL v4 Foundation certification

- ITIL v4 Foundation certification

- ITIL v4 Foundation certification- ITIL v4 Foundation certification- Experience delivering automation, self-service or workflow improvements

• - Experience delivering automation, self-service or workflow improvements

- Experience delivering automation, self-service or workflow improvements

- Experience delivering automation, self-service or workflow improvements- Experience delivering automation,self-serviceor workflow improvements- Experience partnering with Product and Engineering teams

• - Experience partnering with Product and Engineering teams

- Experience partnering with Product and Engineering teams

- Experience partnering with Product and Engineering teams- Experience partnering with Product and Engineering teams- Experience supporting a global 24/7 service model

• - Experience supporting a global 24/7 service model

- Experience supporting a global 24/7 service model

- Experience supporting a global 24/7 service model- Experience supporting a global 24/7 service modelSalary Range = 115,000 - 140,000 USD Annual + Benefits + BonusThe referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns.Salary Range = 115,000 - 140,000 USD Annual + Benefits + BonusThe referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns.Salary Range = 115,000 - 140,000 USD Annual + Benefits + BonusThe referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns.The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns.We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns.Discover what makes Bloomberg unique - watch our podcast series for an inside look at our culture, values, and the people behind our success.Discover what makes Bloomberg unique - watch our podcast series for an inside look at our culture, values, and the people behind our success.podcast series