Team Leader - Housekeeping

Company Description

Novotel Mumbai Juhu Beach is Accor's breathtaking beachfront property located in the financial capital of India. Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese, Indian, Italian and Continental cuisines.

Located 3.2 mi from Chhatrapati Shivaji Airport and overlooking the Arabian Sea Novotel Mumbai Juhu Beach is a beach front property.

Job Description

Administration

• Ensure updating of all departmental records pertaining to attendance, duty allocation, extra cleaning, store requisitions, lost & found, mini bar operations, inventories, guest comments and incident records

Customer Service

• Meet with guests on a regular basis to ascertain their views on services of the department.

Financial

• Assist the Assistant Housekeeper in ordering of supplies
• Carry out periodic inventories of all operating supplies in coordination with the Assistant Housekeeper and Laundry Manager
• Ensure zero wastage of supplies, manpower and energ

Operational

• To maximize performance and efficiency of the department by the correct allocation of areas to associates
• Carry out stipulated trainings as per the departmental manual
• Ensure correct use of all supplies provided to associates. Periodically check all equipment to ensure correct usage.
• Ensure correct maintenance of log book and all departmental records

Personnel

• Carry out daily briefings, training, grooming checks and marking of attendance
• Carry out departmental induction programs
• Convey to Assistant Housekeeper any concerns raised by associates
• Ensuring redressal of any associate complaints / issues